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MGMT Chapter 5

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It helps managers create task strategies.
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which of the following is true about planning?
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It encourages people to work harder for extended periods.
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which of the following is an advantage of planning?
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Specific, Measurable, Attainable, Realistic, and Timely
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According to the S.M.A.R.T. guidelines, goals should be ____
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Encouraging workers’ participation in goal setting.
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The most popular approach to increasing goal commitment is ____.
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Maintain flexibility in planning
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The last step in effective planning is to ____.
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Gathering and providing performance feedback
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Which of the following is an accepted method for tracking progress toward goal achievement?
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Options-based
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____ planning allows companies to maintain flexibility by making small simultaneous investments in many alternative plans.
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Strategic Plans
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Top management is responsible for developing ___.
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Organizational Mission
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An ____ is a brief, two sentence statement of a company’s purpose for existing.
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Tactical
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___ plans specify how a company will use resources, budgets, and people to accomplish specific goals within its mission.
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Middle managers
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Who among the following is responsible for the creation of tactical plans?
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Tactical Plans
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Management by objectives (MBO) is a management technique often used to develop and carry out.
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Discussing possible goals MBO =4 steps
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Which of the following is the first step in management by objectives?
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Lower-level managers
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Who among the following is responsible for developing operational plans?
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Standing plan
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The ____ is a type of operational plan that saves managers time because it is created once and then used repeatedly to handle frequently recurring events.
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Standing plans
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a laptop manufacturer has created a set of methods to deal with specific technical issues raised by customers. These methods are ___.
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Policies and procedures
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____ are types of standing plans.
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Rules and regulations
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Which of the following is the most specific type of standing plan?
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Operational
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Budgets are a type of ___ plans.
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Decision making
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____ is the process of choosing a solution from available alternatives.
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Rational decision making
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____ is a systematic process of defining problems, evaluating alternatives, and choosing optimal solutions.
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Problem
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a ____ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing)
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Satisficing
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____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative.
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Highly cohesive groups where there is a great deal of pressure to agree with each other
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Groupthink occurs in ____.
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A-type conflict
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____ is the emotional reaction that can occur when disagreements become personal rather than professional.
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Second step in Management by Objectives
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collectively select goals that are challenging, attainable, and consistent with the company’s overall goals
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Third step in Management by Objectives
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jointly develop tactical plans that lead to the accomplishment of tactical goals and objectives
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Last step in Management by Objectives
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meet regularly to review progress toward accomplishment of those goals.