question

____ is defined as getting work done through others. a. Management b. Consulting c. Strategizing d. Deskilling e. Divestment

answer

A

question

Fruitlicious is a fruit juice manufacturing company. The company ensures that all the raw materials are used well and minimal waste is produced. The juice extraction and packaging units are designed in such way that quality is maintained with minimal costs. It can be said that Fruitlicious demonstrates _____. a. centralization b. opportunism c. process loss d. efficiency e. reciprocity

answer

D

question

Managers must strive for _____, which is accomplishing tasks that help fulfill organizational objectives such as customer service and satisfaction. a. efficiency b. functionality c. process loss d. effectiveness e. productivity

answer

D

question

_____ involves determining organizational goals and the means for achieving them. a. Leading b. Organizing c. Controlling d. Staffing e. Planning

answer

E

question

The function of _____ typically involves deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company. a. organizing b. motivating c. planning d. controlling e. leading

answer

A

question

_____ refers to monitoring progress toward goal achievement and taking corrective action when needed. a. Planning b. Motivating c. Controlling d. Leading e. Organizing

answer

C

question

As the human resources manager at Hayden Engineering and Manufacturing Corp, Kim had to find effective ways to reward high performing employees and boost their morale during an economic downturn. Which management function did Kim have to engage in? a. Leading b. Controlling c. Evaluating d. Organizing e. Planning

answer

A

question

_____ are executives responsible for the overall direction of the organization. a. Top managers b. Team leaders c. Product supervisors d. First-line managers e. Middle managers

answer

A

question

It is typically the responsibility of _____ to develop employees' commitment to and ownership of the company's performance. a. shift supervisors b. top managers c. middle managers d. team leaders e. first-line managers

answer

B

question

Middle managers typically: a. take responsibility for monitoring their business environments. b. hold positions like office manager, shift supervisor, or department manager. c. take responsibility for creating a context for change. d. plan and allocate resources to meet objectives. e. closely monitor assembly workers.

answer

D

question

First-line managers will most likely have to: a. create a context for change. b. periodically monitor the company's organizational culture. c. determine how to deal with long-term environmental changes. d. encourage, monitor, and reward the performances of their employees. e. monitor the performance of corporate investments.

answer

D

question

A ____ for a fast-food restaurant would be responsible for giving instructions to the staff and for setting up weekly work schedules. a. middle manager b. top manager c. first-line manager d. corporate vice president e. division supervisor

answer

C

question

According to Mintzberg, which of the following is one of the three major roles managers fulfill while performing their jobs? a. Interpersonal roles b. Shareholder roles c. Investor roles d. Opportunist roles e. Peacemaker roles

answer

A

question

Which of the following is an example of an interpersonal role? a. disseminator b. figurehead c. monitor d. spokesperson e. resource allocator

answer

B

question

The informational role managers' play when they share information they have collected with their subordinates and others in the company is called the ____ role. a. figurehead b. resource allocator c. monitor d. disseminator e. entrepreneur

answer

D

question

In the _____ managerial role, managers discuss and handle schedules, projects, goals, outcomes, resources, and employee raises. a. entrepreneur b. resource allocator c. disturbance handler d. liaison e. negotiator

answer

E

question

In the context of decisional roles, managers who assume the _____ role respond to pressures and problems so severe that they demand immediate attention and action. a. disseminator b. disturbance handler c. monitor d. spokesperson e. resource allocator

answer

B

question

_____ skills can be summarized as the ability to work well with others. a. Negotiator b. Liaison c. Disturbance handler d. Entrepreneur e. Human

answer

E

question

An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses. a. interpersonal skill b. motivational skill c. technical skill d. conceptual skill e. human skill

answer

C

question

Which type of skills are the most important to the success of lower-level managers? a. Intrapersonal skills b. Spatial skills c. Technical skills d. Abstract skills e. Decisional skills

answer

C

question

What type of skills are equally important at all levels of management? a. Conceptual skills b. Abstract skills c. Human skills d. Technical skills e. Decisional skills

answer

C

question

Which skill is needed to get employees to participate in competitive situations? a. Conceptual skills b. Decisional skill c. Motivation to manage d. Technical capability e. Intrapersonal knowledge

answer

C

question

Which of the following is a characteristic of derailers? a. They admit their mistakes. b. They are abrasive and intimidating. c. They are warm and friendly to others. d. They are usually talentless. e. They inform others when things will not be done on time.

answer

B

question

According to Linda Hill's study, which of the following is typically an expectation that managers have during the initial stages of management? a. They know how to communicate positively with their subordinates. b. They believe that they need to "be the boss". c. They tend to expect heavy workload. d. They know that their job is to be problem solver and troubleshooter for subordinates. e. They expect their work to be very fast-paced.

answer

B

question

_____ is the ultimate form of commitment companies can make to their workers. a. Skill development b. Employment security c. Information sharing d. Paying high wages e. Decentralization

answer

B

question

According to ____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place. a. the contingency approach b. scientific management c. administrative management d. the human relations approach e. bureaucratic management

answer

A

question

Nearly all organizations that interact with their environments and depend on them for survival are viewed as ____. a. contingent systems b. closed systems c. entropic subsystems d. covert systems e. open systems

answer

E

question

Which of the following statements about information management is true? a. The first technologies to truly revolutionize the business use of information were paper and the printing press. b. Information management is a form of management that appeared with the introduction of computers. c. Throughout history, organizations have been reticent to adopt new information technologies. d. Obtaining information through information technology is costly and labor intensive. e. Businesses are not typically interested in information technologies that offer speed.

answer

A

question

A systems view of management allows managers to ____. a. manage employee attendance b. store and retrieve all types of information c. deal with the complex environment in which their companies operate d. eliminate production bottlenecks e. view one part of the organization as different from other parts

answer

C

question

Which of the following management theorists believed that workers ultimately grant managers their authority? a. Max Weber b. Elton Mayo c. Chester Barnard d. Frank and Lillian Gilbreth e. Mary Parker Follett

answer

C

question

_____ involves managing the daily production of goods and services. a. Contingency management b. Bureaucratic management c. Systems management d. Resource management e. Operations management

answer

E

question

Which of the following management theories uses a quantitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories? a. Management science b. Communications management c. Operations management d. Information management e. Administrative management

answer

C

question

Which of the following was demonstrated by the Hawthorne Studies? a. Workers' feelings and attitude did not affect their work. b. Social interactions did not influence individual and group performance. c. Financial incentives were the most important motivators of work. d. The workplace was much simpler than previously thought. e. Workers were not just extension of machines.

answer

E

question

Which of the following management theorists provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance? a. Max Weber b. Henri Fayol c. Chester Barnard d. Elton Mayo e. Frederick Taylor

answer

D

question

With integrative conflict resolution, _____. a. both parties in the conflict are coerced into accepting a less-than-optimal solution b. both parties work together to create an alternative solution that includes shared preferences c. a third party's decision settles the conflict d. both parties involved agree to give up something e. peer pressure determines the settlement of the conflict

answer

B

question

According to Henri Fayol's fourteen principles of management, _____ means that each employee should report to and receive orders from just one boss. a. unity of command b. centralization c. span of management d. unity of direction e. vertical authority

answer

A

question

According to Henri Fayol's fourteen principles of management, _____ requires managers to develop a strong sense of morale and unity among workers that encourages coordination of efforts. a. remuneration b. esprit de corps c. decentralization d. centralization e. equity

answer

B

question

Identify the three ways in which Mary Parker Follett believed managers typically deal with conflict. a. Domination, compromise, and integration b. Accommodation, mediation, and coercion c. Administration, coercion, and negotiation d. Coercion, mediation, and integration e. Facilitation, mediation, and coercion

answer

A

question

According to Henri Fayol, _____ is monitoring progress toward goal achievement and taking corrective action when needed. a. leading b. planning c. organizing d. controlling e. compromising

answer

D

question

_____ focuses on the psychological and social aspects of work. a. Scientific management b. Systems management c. Bureaucratic management d. Operations management e. Human relations management

answer

E

question

According to human relations management _____. a. success depends on treating workers well b. people are simply extensions of the machines they operate c. effective managers must be able to perform all four managerial functions simultaneously d. efficiency equals organizational success e. success follows from strict adherence to the chain of command principle

answer

A

question

Which of the following management theorists helped develop human relations management? a. Henry Gantt b. Mary Parker Follett c. Frederick Taylor d. Henri Fayol e. Max Weber

answer

B

question

According to Henri Fayol, _____ is deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom. a. leading b. compromising c. planning d. organizing e. controlling

answer

D

question

According to bureaucratic management, employees should be hired on the basis of _____. a. the political influence of an applicant b. relation of an applicant with an employer c. educational background of an applicant d. the budget of a company e. personal appearance of an applicant

answer

C

question

According to bureaucratic management, _____ should supervise the organization. a. managers b. shareholders c. owners d. business partners e. customers

answer

A

question

According to bureaucratic management, which of the following is a criterion on which employees should be promoted? a. Experience or achievements b. Relations with the organizational owner c. Personal appearance d. Relations with the managers e. Political influence

answer

A

question

Which of the following does a Gantt chart visually indicate? a. The profits and losses incurred by the various projects in an organization b. The time in which each task should be completed for a project c. The resources required to perform different tasks d. The performance of each employee e. The hierarchy existing in an organization

answer

B

question

One of the objectives of the motion study conducted by Frank and Lillian Gilbreth was to: a. allow workers to perform several tasks instead of one. b. increase the number of motions required to complete a task. c. improve productivity of workers. d. foster soldering among workers. e. extend the duration of time required to complete a task.

answer

C

question

Prior to the introduction of _____, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others. a. information management b. bureaucratic management c. systems management d. scientific management e. contingency management

answer

D

question

Which of the following is the goal of scientific management? a. To make sure workers do not consider their work monotonous or repetitive. b. To find different ways to motivate workers. c. To eliminate conflict between workers and management. d. To decrease wages for individual workers. e. To find the one best way to perform each task.

answer

E

question

_____ refer to discernible symbols of an organization's culture, such as the office design and layout, company dress code, and company benefits and perks, like stock options, personal parking spaces, or the private company dining room. a. Company missions b. Organizational stories c. Visible artifacts d. Organizational relics e. Business confidence Indices

answer

C

question

Which of the following is NOT a characteristic of successful organizational cultures? a. A clear mission b. Employee involvement c. Immutability d. Consistency e. Adaptability

answer

C

question

_____ is defined as a firm's purpose or reason for existing. a. Cognitive map b. Organizational culture c. Company mission d. Business confidence indices e. Business commission

answer

C

question

____ is a primary source of organizational culture. a. Suppliers b. Cognitive maps c. The organization's competitors d. Business confidence indices e. The company's founder

answer

E

question

_____ is defined as searching the industry for important events or issues that might affect an organization. a. Anti-competitiveness b. Deskilling c. Environmental scanning d. Self-dealing e. Divesting

answer

C

question

The term ____ refers to the events and trends inside an organization that affect management, employees, and the organizational culture. a. competitive environment b. general environment c. internal environment d. industry regulation e. industry environment

answer

C

question

____ is the set of key values, beliefs, and attitudes shared by members of an organization. a. Organizational culture b. Internal environment c. Business confidence indice d. Industry code of ethics e. Organizational strategy

answer

A

question

_____ refers to the protocols and guidelines that govern the business practices and procedures of specific businesses, and professions. a. Business index b. Organizational policy c. Internal code d. Industry regulation e. Business divestiture

answer

D

question

_____ are groups of concerned citizens who band together to try to influence the business practices of specific industries, businesses, and professions. a. Competitor groups b. Suppier groups c. Internal work groups d. Advocacy groups e. Employee groups

answer

D

question

A high degree of buyer or seller dependence can lead to _____. a. opportunistic behavior b. transactional behavior c. punctuated equilibrium d. relational monopoly e. relationship behavior

answer

A

question

Competitive analysis refers to: a. analyzing the impact of advocacy groups. b. identifying companies that sell similar products. c. identifying internal competencies. d. identifying industry regulators. e. identifying new social trends among customers.

answer

B

question

Which of the following helps managers accurately analyze competition? a. Refraining from underestimating the potential of competitors b. Focusing only on well-known competitos with similar goals and resources c. Refraining from scanning the industry for competitors from unconventional sources d. Focusing exclusively on two or three major competitors e. Focusing on the weaknesses rather than the strengths of the competitors

answer

A

question

____ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur. a. Consumer confidence analysis b. Proactive customer monitoring c. Competitive analysis d. Continuous data mining e. Reactive customer monitoring

answer

E

question

_____refers to identifying and addressing customer needs, trends, and issues before they occur. a. Reactive monitoring b. Demand analysis c. Customer inertia d. Discreet customer care e. Proactive monitoring

answer

E

question

A court ruling regarding the unfair firing of employees is a development in the _____ component of the general environment. a. economic b. social c. demographic d. technology e. political/legal

answer

E

question

Many people in Rhenasia are cutting down on their spending. This is because of a lack of well-paying jobs in the country. Many businesses in the country are getting affected as the buying power of customers has drastically reduced. The environmental characteristic that is affecting businesses in Rhenasia is _____. a. political change b. technological change c. the competitive scenario d. socio-cultural trends e. the economy

answer

E

question

Business confidence indices: a. indicate trends in the specific environment of a business. b. indicate how businesses have been performing over the past year. c. show how confident customers are about companies they do business with. d. show how sure actual managers are about future business growth. e. indicate general economic statistics over the past year.

answer

D

question

_____ refers to the knowledge, tools, and methods used to transform inputs (raw materials, information, and so on) into outputs (products and services). a. Divestiture b. Economy metrics c. Business confidence indices d. Branding e. Technology

answer

E

question

Environmental uncertainty is most likely to be lowest when: a. environmental resource scarcity is low. b. the environment is stable. c. the industry is at equilibrium. d. the environment is least complex. e. environmental change is maximum.

answer

A

question

Which of the following is a part of the general environment of an organization? a. Competitors b. Technology trends c. Industry regulation d. Customers e. Suppliers

answer

B

question

Which of the following is true about a company's specific environment? a. It includes sociocultural changes. b. It deals with economy trends of the country in which a business operates. c. It has minimal impact on the day-to-day activities of a business. d. It encompasses broad legal and political trends that affect businesses. e. It is unique to a particular firm's industry.

answer

E

question

Which of the following statements is true about environmental uncertainty? a. It is most likely high when the external environmental is at the equilibrium stage. b. It is most likely to be high when environmental change is extensive. c. It is most likely high when environmental complexity is low. d. It is most likely to be low when resource scarcity is high. e. It is most likely high when the external environment is simple.

answer

B

question

_____ is the rate at which a company's general and specific environments alter. a. Environmental inertia b. Environmental equilibrium c. Environmental specificity d. Environmental change e. Environmental lockout

answer

D

question

According to the ____, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability. a. punctuated equilibrium theory b. supply chain theory c. theory of resource scarcity d. environmental cycle e. product cycle theory

answer

A

question

Which of the following is a part of the general environment of an organization? a. Industry regulations b. Customers c. Suppliers d. Political trends e. Advocacy groups

answer

D

question

A company implementing a(n) ____ strategy would demonstrate the greatest willingness on the part of the company to meet or exceed society's expectations. a. accommodative b. proactive c. productive d. defensive e. reactive

answer

B

question

A company using a(n) _____ social responsiveness strategy will do less than society expects. a. proactive b. accommodative c. offensive d. reactive e. adaptive

answer

D

question

A company using a(n) _____ strategy would admit responsibility for a problem but would do the least required to meet societal expectations. a. proactive b. communicative c. reactive d. accommodative e. defensive

answer

E

question

_____ pertain to the social roles that businesses play in society beyond their economic, legal, and ethical responsibilities. a. Stakeholder responsibilities b. Overt responsibilities c. Discretionary responsibilities d. Social expectations e. Stakeholders' expectations

answer

C

question

_____ responsibility means making a profit by producing a product valued by society. a. Legal b. Discretionary c. Economic d. Ethical e. Fiscal

answer

C

question

Secondary stakeholders are important to a company because _____. a. they can affect public perceptions and opinions b. the company depends on them for long-term survival c. they are involved in day-to-day transactions with the company d. the company is endangered by a termination of their relationship e. they have the direct power to control management decisions

answer

A

question

Under the stakeholder model, ____ would be an example of a stakeholder group that most strongly affects public perceptions and opinions about the company's socially responsible behavior. a. shareholders b. governments c. employees d. the media e. suppliers

answer

D

question

Groups such as shareholders, employees, customers, suppliers, governments, and local communities are examples of _____ stakeholders. a. primary b. functional c. proactive d. secondary e. conventional

answer

A

question

A primary stakeholder of an organization would be _____. a. the media b. advocacy groups c. trade associations d. special interests groups e. customers

answer

E

question

According to the _____ model, the only social responsibility that businesses have is to maximize profits. a. shareholder b. accounting c. stakeholder d. economic e. fiscal

answer

A

question

In the context of corporate social responsibility, which of the following statements would Milton Friedman agree to? a. The marketplace will ultimately determine the importance of social causes. b. It is socially responsible for companies to divert their efforts to social causes. c. The time, money, and attention diverted to social causes undermine market efficiency. d. Organizations can act effectively as moral agents for all company shareholders. e. Management's most important responsibility is the firm's long-term survival.

answer

C

question

Various persons or groups with a legitimate interest in a company's actions are called _____. a. self-dealers b. gatekeepers c. whistleblowers d. boundary spanners e. stakeholders

answer

E

question

The two general categories of stakeholders are _____ stakeholders. a. reactive and proactive b. pioneering and selective c. primary and secondary d. relevant and irrelevant e. business and nonbusiness

answer

C

question

Which of the following statements best defines social responsibility? a. It is a business' responsibility follow societal mores. b. It is a business' responsibility to its shareholders. c. It is what companies are legally obliged to do to protect their external environments. d. It is a business' obligation to pursue policies, make decisions, and take actions that benefit society. e. It is a business tactic used to gather society trends.

answer

D

question

Which of the following is an important step in establishing an ethical climate in an organization? a. Allowing flexibility in ethical standards b. Limiting bottom-up communication in the organization c. The top managers behaving ethically d. Discouraging employees from reporting ethical violations e. Eliminating grapevine communication in the organization

answer

C

question

The last step in the basic model of ethical decision making is to _____. a. monitor the results b. determine benchmarks c. select an ethical leader d. act on the situation e. make a choice

answer

D

question

All of the following are important factors in the creation of an ethical business climate EXCEPT ____. a. official approval of a company's ethics code by government regulators b. fair but consistent punishment of violators c. a reporting system that encourages whistleblowers to report potential ethics violations d. top management's active involvement in an ethics training program e. personal examples set by company management

answer

A

question

During an ethical decision-making process, which of these questions must be asked in order to identify a problem? a. "Who are the people that have been hurt?" b. "Who could be helped?" c. "What is my intention in making this particular decision?" d. "What could have prevented it?" e. "What are the factors that make this an ethical problem?"

answer

E

question

According to Kohlberg's model of moral development, people at the _____ make decisions that conform to societal expectations. a. conventional level b. postconventional level c. unconventional level d. preconventional level e. amoral level

answer

A

question

The three stages of moral development identified by Kohlberg are ____. a. the individual stage, the organizational stage, and the industry-wide stage b. the introductory stage, the growth stage, and the maturity stage c. the preconventional level, the conventional level, and the postconventional level d. the amoral level, the moral level, and the post-moral level e. the unconventional level, the conformity level, and the nonconformity level

answer

C

question

People at the _____ of moral development use internalized ethical principles to solve ethical dilemmas. a. temporal level b. proximal level c. postconventional level d. conventional level e. preconventional level

answer

C

question

According to Kohlberg's model of moral development, people at the _____ make decisions that are based on selfish reasons. a. unconventional level b. postconventional level c. conventional level d. preconventional level e. amoral level

answer

D

question

Ethical intensity depends on all of the following EXCEPT ____. a. temporal immediacy b. probability of effect c. individual commitment d. proximity of effect e. concentration of effect

answer

C

question

Which of the following terms describes the degree of concern people have about an ethical issue? a. Temporal immediacy b. Ethical valence c. Social consensus d. Magnitude of consequences e. Ethical intensity

answer

E

question

Which of the following statements about ethics is true? a. If an act is legal, it must by definition be ethical. b. Acting ethically is always easier than any other form of action. c. The ethics of an organization has little effect on the overall performance and popularity of that organization. d. Ethics can be specifically defined, like other laws. e. When people believe their work environment is ethical, they are six times more likely to stay with that company.

answer

E

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