Question 1

Asa and ruby both sell insurance. Asa is married and has three children and a new house. Ruby is single and has recently purchased a new Lexus. Acing to some industrial psychologists______.

Accepted Answer

...

Question 2

On the basis of research evidence, the two basic need categories are____.

Accepted Answer

Extrinsic and intrinsic needs

Question 3

According to Alderfers ERG theory, the lowest order need is _____.

Accepted Answer

Physiological needs

Question 4

A concert pianist always wanted to play jazz when he got the opportunity to play with a group of New Orleans jazz musicians who were displaced after Hurricane Katrina. He was elated after the experience of playing with the talented jazz musicians. He experienced an ______ reward.

Accepted Answer

Intrinsic

Question 5

Paralympics for disabled athletes feel what kind of inequity?

Accepted Answer

Underreward

Question 6

How do employees try to restore equity when the perceive that they have been treated unfairly?

Accepted Answer

By rationalizing inputs or outcomes, changing the referent, simply quitting their jobs, reducing level of energy.  ANSWER IS ALL OF THESE

Question 7

_____ is the perceived degree to which outcomes and rewards are fairly distributed or allocated.

Accepted Answer

Distributive justice

Question 8

The _____ states that people will be motivated to the extent to which they believe that their efforts will lead to good performance, that good performance will be rewarded, and that they are offered attractive rewards.

Accepted Answer

Expectancy theory

Question 9

According to the expectancy theory, ____ affect the conscious choices that people make about their motivation.

Accepted Answer

Valence, expectancy, and instrumentality. VEI

Question 10

To use the expectancy theory to motivate employees, managers can

Accepted Answer

systematically gather information to find out what employees want from their jobs

Question 11

___ is the process of changing behavior by changing the consequences that follow behavior.

Accepted Answer

Reinforcement

Question 12

____ is a reinforcement strategy which weakens a behavior over time because the behavior has no consequences, positive or negative.

Accepted Answer

Extinction

Question 13

____ says that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement.

Accepted Answer

Goal-setting theory

Question 14

____ is the extent to which people consciously understand and agree to goals.

Accepted Answer

goal acceptance

Question 15

For the goal setting theory to work, goals must ___.

Accepted Answer

Focus employees attention on critical aspects of their jobs, energize behavior, create a tension between current state and desired state, be truly accepted by workers.  ALL OF THESE ARE CORRECT

Question 16

Effective managers define ___ as the process of influencing others to achieve group or organizational goals.

Accepted Answer

Leadership

Question 17

Which of the following is a major concern of leaders (as apposed to managers)?

Accepted Answer

Inspiring and motivating others

Question 18

When Jack Welch went to work for GE, he immediately began to make drastic changes in the company\'s structure and product lines. He envisioned a bloated, inefficient GE becoming an efficient, profitable organization over time. He inspired and motivated his employees to change. Jack Welch ___.

Accepted Answer

would be characterized as a leader

Question 19

According to an article from CIO Magazine, \"Leadership grows from courage and integrity.\" From this opening statement, you know the article will discuss leadership from the ___.

Accepted Answer

Trait theory viewpoint

Question 20

Which of the following traits refers to the extent to which leaders are truthful with others?

Accepted Answer

Honesty

Question 21

Oftentimes when an individual is running for local political office, he or she promises to consider each issue, make decisions that are good for the entire community, and reduce taxes. When the individual assumes office, he or she is often unable to carry through on political promises, an inability which leads to a perceived problem with___.

Accepted Answer

Integrity

Question 22

Leaders who possess the trait of ___ are most decisive and assertive and more likely to gain others\' confidence.

Accepted Answer

Self-Confidence.

Question 23

Which of the following statements about what makes a successful leader is true?

Accepted Answer

Successful leaders are confident about their ability to make long-term strategic decisions.

Question 24

Research at three universities has confirmed that two basic leader behaviors, ___ and ___, are central to successful leadership.

Accepted Answer

initiating structure; consideration

Question 25

Which of the following is another term for considerate leadership behavior?

Accepted Answer

Employee-centered leadership

Question 26

Hot Topic, McLaughlin demonstrating ____.

Accepted Answer

Consideration

Question 27

Which of the following is the best leadership style for all situations?

Accepted Answer

NONE.

Question 28

Bloody jack would be viewed by GE\'s employees as having ___.

Accepted Answer

Strong position power

Question 29

John Mack turned the money losing bank into profitable by \"goading workers to move out of their comfort zones.\" and setting challenging goals for them. His high expectations for his employees indicates that Mack used an ____ leadership style.

Accepted Answer

Achievement-oriented

Question 30

According to the path-goal theory of leadership, ___ means setting challenging goals, having high expectations of employees, and displaying confidence that employees will assume responsibility and put forth extraordinary effort.

Accepted Answer

Achievement-oriented leadership

Question 31

Hot Topic\'s McLaughlin uses the ____ style of management.

Accepted Answer

Participative

Question 32

The normative decision theory ____.

Accepted Answer

helps managers determine how much employee participation should be used in decision making.

Question 33

In many organizations, sales managers develop company wide sales forecasts by asking members of the sales force to decide how much growth they anticipate in their individual sales territories. Sales managers then take information supplied by their subordinates. In the normative decision model, this would be an example of a ___ decision making style.

Accepted Answer

consultative

Question 34

Which of the following leadership theories uses a decision tree to determine the appropriate level of participation by subordinates in decision making?

Accepted Answer

Vroom-Yetton-Jago\'s normative decision model

Question 35

Koresh used ___ to create the strong relationships between him and his followers who were willing to die for him.

Accepted Answer

Charismatic Leadership

Question 36

____ refers to the behavioral tendencies and personal characteristics of leaders that create an exceptionally strong relationship between them and their followers.

Accepted Answer

Charismatic leadership

Question 37

Transformational leaders ____.

Accepted Answer

are able to make their followers feel they are vital encourage followers to make sacrifices for the organization help followers see how their jobs fit vision get employees to see beyond own needs   Are accurately described by all of these

Question 38

____ generates awareness and acceptance of a group\'s purpose and mission and gets employees to see beyond their own needs and self-interest for the good of the group.

Accepted Answer

Transformational leadership

Question 39

The last step in the perceptual process is ___.

Accepted Answer

Retention

Question 40

___ is the process by which individuals attend to, organize, interpret, and retain information from their environments.

Accepted Answer

Perception

Question 41

The steps in the perceptual process in order are___.

Accepted Answer

Attention, organization, interpretation, and retention.  AOIR

Question 42

___ is the tendency to fill in gaps of missing information by assuming that we dont know what is consistent with what we already know.

Accepted Answer

Closure

Question 43

In the model of the communication process presented in the text, ___ occurs when a message is put into written, verbal, or symbolic form that can be recognized and understood by the receiver.

Accepted Answer

encoding

Question 44

The ___ is the system of official channels that carry organizationally approved messages and information.

Accepted Answer

formal communication channel

Question 45

Gore employees don\'t have titles or bosses in the traditional sense. Instead, associates make commitments to work on projects that they believe are most worthy of their time. As a result of doing away with traditional titles, the company encourages more ___ communication.

Accepted Answer

Horizontal

Question 46

In the ___ type of grapevine communication network, numerous people simply tell a few of their friends.

Accepted Answer

cluster chain

Question 47

In the ___ type of grapvine communication network, one highly connected individual shares information with many other managers and workers

Accepted Answer

Gossip chain

Question 48

Kinesics and para language are two kinds of ___.

Accepted Answer

nonverbal communication

Question 49

In nonverbal communication, ___ is the pitch, rate, tone, volume, and speaking pattern of ones voice

Accepted Answer

paralanguage.

Question 50

In which of the following cases would written communication be preferable to oral communication?

Accepted Answer

when messages are very simple.

Question 51

Which of the following statements about listening is true?

Accepted Answer

All of these statements are true

Question 52

When a plant was closed due to a merger, managers at the plant (who were given the opportunity to move to other plants) should have engaged in ___ as employees described the forced changes in lifestyle.

Accepted Answer

Empathetic Listening

Question 53

To be a better listener, you should __.

Accepted Answer

evaluate the message as you hear it.

Question 54

After some ___ with the event planner, Rubylyn better understood what her job entailed and became a valued employee.

Accepted Answer

constructive feedback

Question 55

The first thing that managers need to recognize when communicating feed back one-on-one to employees is that feedback can be ___.

Accepted Answer

Constructive or destructive

Question 56

TWCC wanted to solicit ___ from the companies best customers.

Accepted Answer

Constructive feedback

Question 57

Which of the following is NOT one of the organization-wide techniques that is regularly used for staying in touch with people throughout the organization. (i.e. hearing what others think and feel)?

Accepted Answer

surprise visits

Question 58

The basic control process begins with___.

Accepted Answer

the establishment of clear standards of performance

Question 59

These financial projections were ___ for the beverage company.

Accepted Answer

standards

Question 60

Companies may determine standards by ___.

Accepted Answer

benchmarking other companies

Question 61

an often overlooked factor in determining the cost of control is___.

Accepted Answer

cybernetic feasibility

Question 62

____ is the extent to which it is possible to implement each step in the control process.

Accepted Answer

cybernetic feasibility

Question 63

which of the following is a method managers can use to achieve control in their organizations?

Accepted Answer

Bureaucratic, self-control, concertive, normative  ALL OF THESE

Question 64

____ control is top-down control in which managers try to influence employees behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.

Accepted Answer

Bureaucratic

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