question

Which of the following depicts the positions in the firm and how they are arranged?

answer

Organization chart

question

Which of the following is true of an organization chart?

answer

It shows the reporting structure in the organization

question

_____ is an aspect of an organization's internal environment created by job specialization and division of labor

answer

Differentiation

question

The degree to which differentiated work units work together and coordinate their efforts is known as

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integration

question

The assignment of different tasks to different people or groups in an organization is known as

answer

division of labor

question

The process by which different individuals and units perform specific parts of the larger task is called ____.

answer

specialization

question

_____ is most closely related to the division of labor within an organization

answer

Specialization

question

Coordination refers to the

answer

procedures that link the various parts of the organization

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The procedures that link the various parts of the organization for the purpose of achieving the organization's overall mission is known as

answer

coordination

question

Lawrence and Lorsch found that

answer

highly differentiated firms were successful if they had high levels of integration

question

The _____ of a firm's structure is the starting point in understanding the organizational issues such as reporting relationships, authority, and responsibility

answer

vertical dimension

question

The legitimate right to make decisions and to tell other people what to do is referred to as ____.

answer

authority

question

Which of the following statements is true of the board of directors?

answer

The board is responsible for selecting the CEO

question

Corporations have boards of directors elected by

answer

stockholders

question

Several top executives of Waterton Corporation are part of the corporation's board and are called

answer

inside directors

question

Corporate boards hire _____ directors to provide different information and perspectives and to prevent big mistakes

answer

outside

question

The organizational pyramid composed of authority levels is commonly called the

answer

hierarchy.

question

Of the three broad levels of the organizational pyramid, the top managerial level excludes the

answer

first-line managers

question

The oversight of the firm by its executive staff and board of directors is called corporate ____.

answer

governance

question

Who among the following individuals belongs to the top managerial level?

answer

Chief financial officer

question

The three levels of the organizational hierarchy include

answer

top, middle, and operational levels

question

The operational level of the organization includes

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frontline managers, supervisors, and employees

question

Who among the following belongs to the middle managerial level?

answer

Departmental head

question

The number of subordinates who report directly to an executive or supervisor is called the

answer

span of control

question

Narrow spans of control build _____ organizations

answer

tall

question

A _____ span of control creates a flat organization

answer

wide

question

The optimal span of control should be wide when

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jobs are similar

question

According to Napoleon Bonaparte, the optimal number of subordinates is ____.

answer

5

question

The assignment of authority and responsibility to a subordinate at a lower level is referred to as

answer

delegation

question

_____ exists for an employee when his or her manager has an expectation that the job will be performed and has the right to take corrective action if it is not

answer

Accountability

question

Which of the following statements is true about delegation?

answer

It helps develop effective subordinates

question

George is an operations manager at Gershwin Corp. He has been put on a big project with a tight deadline. George distributes half the work to two other supervisors, taking care of the bigger aspects of the project himself. This is an example of

answer

delegation

question

Clarissa, VP of operations, was looking for a new direction and asked Jack to manage the reorganization of the call center, even though he was less experienced than many of the managers in that department. Jack found that the other managers were not cooperative in giving him access to their current procedures or ideas about new ones, and he felt powerless to compel them. Clarissa most likely made the mistake of

answer

delegating responsibility without adequate authority to Jack

question

An organization in which lower-level managers make important decisions is a(n) _____ organization

answer

decentralized

question

In a _____ organization, important decisions usually are made at the top

answer

centralized

question

Pendant Insurance has strictly defined job responsibilities and lines of communication. In this formal atmosphere, approval for any changes to standing procedures must be made by upper management. Here, the insurance firm has a

answer

high degree of centralization

question

Ideally, decision making should be done by the

answer

people who are most affected by the issue

question

Mason Engineering is run in a very traditional way, with experienced top managers making all the decisions and passing them down to lower levels for implementation. Mason can be described as a(n) _____ organization

answer

centralized

question

Which of the following is true of line departments?

answer

They deal directly with the organization's primary goods and services

question

The _____ department is an example of a line department

answer

manufacturing

question

Subdividing an organization into smaller subunits is known as ____.

answer

departmentalization

question

In a _____ organization, jobs are specialized and grouped such as marketing, finance, operations, accounting, and human resources

answer

functional

question

Which of the following is an advantage of functional departmentalization?

answer

Decision making and lines of communication are simple and clearly understood

question

An organization with departmentalization that groups units around products, customers, or geographic regions is called a

answer

divisional organization

question

Which of the following is a characteristic of product organizations?

answer

Decision making is decentralized

question

The Hot Peppers Kitchen Inc. was voted producer of the best hot sauce in Calia. It soon expanded and now manufactures and distributes sauces, kitchen equipment, and specialty spices worldwide, with a separate department for each. Which of the following forms of departmentalization does Hot Peppers Kitchen Inc. have?

answer

Product

question

Sports International began its business by making athletic shoes. Its departments are structured based on products sold to professional athletes, products sold to novice athletes, and products sold to non-athletes. In this case, the company uses _____ departmentalization

answer

customer

question

An organization composed of dual relationships in which some employees report to two superiors is a _____ organization

answer

matrix

question

Which of the following statements is true of matrix organizations?

answer

It involves dual reporting relationships

question

In a matrix organization, each employee reports to a functional and a(n) _____ manager

answer

divisional

question

KrackerJack Corp., a breakfast cereal manufacturer, has a production, finance, and accounts team. The company has two categories that are departmentalized into a cereal division and instant pancakes division. Each of its employees has to report to two bosses—a functional manager and a divisional manager. In this case, KrackerJack Corp. is an example of a _____ organization

answer

matrix

question

Which of the following is a disadvantage of the matrix design?

answer

Additional time is required for meetings and coordination

question

A very flexible version of the network organization is the:

answer

virtual corporation

question

Establishing common routines and operating procedures that apply uniformly to everyone is called ____.

answer

standardization

question

The presence of rules and regulations governing how people in the organization interact is called

answer

formalization.

question

_____ occurs when interdependent units are required to meet deadlines and objectives that contribute to a common goal

answer

Coordination by plan

question

An approach that involves feedback and discussions to figure out jointly how to approach problems and devise solutions that are agreeable to everyone is known as

answer

coordination by mutual adjustment

question

Creating slack resources means that

answer

more resources are made available to each unit in case they need them in a pinch

question

A specific technique used to reduce the need for information is to

answer

create self-contained tasks

question

Danilo's job with a local utility is to maintain the relationship between it and the community. This involves communicating with local organizations to find those in need of help with their electric bills in order to ensure that no one is without heat during the winter. In this scenario, Danilo performs the role of a ____.

answer

liaison

question

Investing in information systems and creating horizontal relationships most likely results in:

answer

an organization's ability to process more information

question

The CEO distributes work and assigns responsibility to the various department managers through the process known as ____.

answer

delegation

question

each manager has ten supervisors who are required to report to them. This is an example of:

answer

span of control

question

Each unit performs their set of tasks in Freckles Corp. This is an example of ____.

answer

differentiation

question

All managers in Freckles Corp. are required to report to the CEO alone. This is an example of an organization following

answer

unity of command

question

Kristen is the top manager, followed by managers of each department, and then the supervisors. This is an example of

answer

a hierarchy

question

By requiring all employees to follow specific procedures, Semitone Inc. is following

answer

standardization

question

By requiring all employees to wear the corporation's T-shirt, Semitone Inc. is utilizing ____.

answer

formalization

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