question

Which of the following is one of the ongoing challenges that characterize the current business landscape?

answer

Technological Change

question

The change from a local to a global marketplace is?

answer

Irreversible

question

Which of the following is true of globalization?

answer

A company's talent can come from anywhere

question

Which of the following statements is true about the Internet?

answer

It drives down costs

question

_____ management is the set of practices aimed at discovering and harnessing an organization's intellectual resources—fully utilizing the intellects of the organization's people.

answer

Knowledge

question

Which of the following statements is true of collaboration?

answer

Collaboration is an important process of knowledge management

question

_____ is the introduction of new goods and services.

answer

Innovation

question

_____ is defined as the excellence of a product.

answer

Quality

question

Which of the following is true of services?

answer

It includes intangible products like medical care

question

Which of the following is true of speed as a success driver of organizational performance?

answer

It separates the winners from the losers

question

Cost competitiveness involves

answer

Pricing products at a level attractive to consumers

question

Sustainability is defined as

answer

The effort to minimize the use of resources, especially those that are polluting and non-renewable

question

allows people to live and work in ways that can be maintained over the long term without depleting or harming the environmental and economic resources

answer

Sustainability

question

Which of the following statements is true of the sources of competitive advantage?

answer

It is possible to improve quality and also enhance speed

question

In terms of good management, efficiency differs from effectiveness primarily in the former's focus on

answer

resource utilization

question

Which of the following is one of the four fundamental traditional management functions?

answer

Planning

question

_____ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals

answer

Planning

question

Planning involves

answer

analyzing current situations

question

The managers at Capturion Action Cameras are currently developing strategies for the company's new products and setting objectives for its business units. These managers are engaging in the management function of

answer

planning

question

The planning function in the new business environment can also be described more dynamically as

answer

delivering strategic value

question

Which of the following functions of management is described as building a dynamic organization

answer

Organizing

question

_____ is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals

answer

Organizing

question

Biomark Software Inc. has recently started operations as a business. The managers have already determined their objectives and have decided on the field of activity they will be dealing in. They have now started to attract people to work for them and have started determining the responsibilities of workers. Which of the following management functions are Biomark's managers performing?

answer

Organizing

question

Lorenzo is a general manager for Perry Corp., a mechanical engineering firm. He is considering some changes to the production floor which include layout adjustments and the purchase of new equipment to improve efficiency. He also wants to promote one of his employees to a higher post of assistant manager. Which of the following functions of management is Lorenzo performing?

answer

Organizing

question

A manager's ability to stimulate people to be high performers is referred to as _____.

answer

Leading

question

As one of the key management functions, leading focuses on a manager's efforts to

answer

mobilize people to contribute their ideas

question

_____ involves monitoring performance and making necessary changes

answer

Controlling

question

When Bethany, manager of First Step Telemarketing, realized that her plan to increase sales levels among associates was not producing the desired results, she made the necessary adjustments that would help yield better results. Which of the following management functions is illustrated in this scenario?

answer

Controlling

question

Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the _____ function of management.

answer

Controlling

question

The three levels of managers within large organizations are

answer

Top, middle, and frontline

question

Senior executives responsible for the overall management and effectiveness of the organization are known as

answer

Strategic managers

question

Top-level managers focus on

answer

long-term survival of an organization

question

_____ managers are typically concerned with the interaction between the organization and its external environment

answer

Top-level

question

The chief executive officer, company president, and the chief operating officer are all examples of _____ managers

answer

strategic

question

_____ managers are responsible for translating the general goals and plans developed for an organization into more specific objectives and activities

answer

Tactical

question

Tactical managers are often referred to as

answer

middle-level managers

question

As a manager at Prescott Fine Jewelry, Jerald Walker spends most of his time training new sales managers and making sure that information coming from headquarters reaches the company's branches. In this case, Jerald would best be described as a(n) _____ manager

answer

tactical

question

Lower-level managers who supervise the operational activities of an organization are known as

answer

frontline managers

question

Which of the following is a characteristic of operational managers?

answer

They are directly involved with nonmanagement employees

question

Operational managers play a crucial role in an organization because they provide

answer

the link between management and nonmanagement personnel

question

John supervises employees that work on the floor of the Superior Pet Food factory. He cooperates closely with his manager in determining ways to improve the efficiency of the manufacturing process, and then works to implement those plans. In this case, John would be considered a(n) _____ manager

answer

frontline

question

Titles such as sales manager and supervisor typically belong to the _____ level of management

answer

operational

question

Which of the following is one of the three essential categories of skills that managers need?

answer

Technical skills

question

A(n) _____ skill is the ability to perform a specialized task that involves a certain method or process

answer

technical

question

Compilation of an accounting statement can be categorized under _____ skills

answer

technical

question

Which of the following roles involves searching for new business opportunities and initiating new projects to create change?

answer

Entrepreneur

question

Which of the following roles involves performing symbolic duties for an organization, like attending ceremonies?

answer

Figurehead

question

Which of the following roles is a decisional role?

answer

Disturbance handler

question

The vice president of Delta Design LLC attended a trade show to make additional supplier and distribution contacts for the business. Which of the following roles was the VP playing in this situation?

answer

Liaison

question

Which of the following roles is performed by a customer service manager who works to defuse a situation with an angry customer?

answer

Disturbance handler

question

_____ skills influence a manager's ability to work well with people

answer

Interpersonal

question

Listening to employee suggestions, gaining support for organizational objectives, and fostering an atmosphere of teamwork are all considered

answer

Interpersonal and communication skills

question

Which of the following skills are more important during the beginning of a person's career?

answer

Technical skills

question

No one at Barkley Architecture liked the company's new website which was a real problem given that the firm considered itself an expert in design. The President, Alan, got the team together, solicited feedback, and found help in making improvements. The ability to identify this problem and resolve it is an effective use of _____ skills.

answer

Conceptual and decision

question

Individuals' conceptual and decision-making skills

answer

become more important to them as they grow in the company

question

Emotional intelligence can best be defined as

answer

the skills of understanding oneself, managing oneself, and dealing effectively with others

question

A common complaint about leaders, especially those who are newly appointed, is that they lack

answer

empathy

question

Being self-reliant means individuals should

answer

take full responsibility for themselves and their actions

question

Goodwill stemming from social relationships is called

answer

social capital

question

When individuals view themselves as employees and expect their employers to tell them what to do and give them pay and benefits, those individuals are acting as

answer

passive employees

question

Which of the following skills is Jessica showing by talking with the person interviewing her for the local newspaper?

answer

Interpersonal skills

question

When James was deciding on the activities that would be involved in the business and establishing the goals and objectives, he was performing the _____ function of management.

answer

Planning

question

James monitored his employees providing training to those who were performing poorly. In this case, which of the following functions of management was James performing?

answer

Controlling

question

By recognizing good performers and motivating them toward achieving organizational goals, James performs the _____ function of management

answer

leading

question

When James started recruiting professionals and other personnel and grouped them according to their job responsibilities, he was performing the _____ function of management

answer

organizing

question

Which of the following roles was Phil performing when he notified the employees of the upcoming layoff?

answer

Spokesperson

question

Which of the following roles was Phil performing when he dealt with the angry employee?

answer

Disturbance handler

question

Which of the following roles Phil performing when he attended the inauguration representing the company?

answer

Figurehead

question

By creating objectives and communicating them to the rest of the organization, David is performing the function of a _____ manager

answer

tactical

question

In Scenario D, Mark, the floor manager, is a _____ manager

answer

frontline

question

Which of the following management skills does David implement by communicating with the rest of the organization?

answer

Interpersonal skills

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