Question 1

When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited, and we need to not compromise the ability of future generations to meet their own needs. This management philosophy is known as ________________.

Accepted Answer

Sustainability

Question 2

Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ___.

Accepted Answer

Managing

Question 3

T/F: There are two levels of management in an organization: top and first-line.

Accepted Answer

False

Question 4

To help maintain a competitive advantage, the emphasis for most companies is on _____.

Accepted Answer

Production efficiency

Question 5

Greg, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Greg is a(n) ____ manager.

Accepted Answer

Effective

Question 6

T/F: Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.

Accepted Answer

False

Question 7

T/F: The management functions are sometimes called the six management parts.

Accepted Answer

False

Question 8

T/F: Efficiency and effectiveness means to use resourcesâpeople, money, raw materials, and the likeâwisely and cost effectively.

Accepted Answer

False

Question 9

T/F: Robert is a district manager who oversees several store managers in a national chain of restaurants. Robert reports directly to the vice president of stores and marketing, a member of top management. Robert is a middle manager.

Accepted Answer

True

Question 10

T/F: When Paul, a new restaurant owner, is determining which products to offer on his menu, he is involved in the management function of planning

Accepted Answer

True

Question 11

T/F: When Greg meets regularly with his workers to provide encouraging words so that they work hard to achieve the company\'s goals, he is engaged in the management function of controlling.

Accepted Answer

True

Question 12

New York Times columnist Thomas Friedman noted that globalization has leveled the competitive playing fields between industrial and emerging-market countries. This phenomenon proposes that ____.

Accepted Answer

The world is flat.

Question 13

T/F: Controlling is the arranging of jobs, people, and other resources to accomplish tasks and responsibilities.

Accepted Answer

False

Question 14

ABC Manufacturing employs some of the top professionals in its field, and because of their skills and experience, ABC is highly efficient and outperforms its competitors. ABC Manufacturing has a(n) ____ over its competition.

Accepted Answer

Competitive advantage

Question 15

At ABC Manufacturing, employees work together to achieve the company goals and purposes. This describes ___.

Accepted Answer

An organization

Question 16

Tom, a restaurant general manager, carefully watches his restaurant costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n) _____ manager.

Accepted Answer

Efficient

Question 17

T/F: Mintzberg proposed that managers utilize written communication more than verbal communication.

Accepted Answer

False

Question 18

A national sales organization has implemented a sets of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. A system that allows the sharing of knowledge and information throughout an organization is known as ___.

Accepted Answer

Knowledge Management

Question 19

T/F: George is developing a new employee schedule for his lawncare service due to the increase in business during the summer. While doing this, George is involved in organizing.

Accepted Answer

True

Question 20

The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers; this is an example of ___.

Accepted Answer

Innovation

Question 21

The Dyson Company produces high-quality and top-performing products. The company is an example of a(n) _____________, a group of people who work together to achieve some specific purpose.

Accepted Answer

Organization

Question 22

Mr. James Dyson, founder of the Dyson Company is the _________, the company\'s most senior and important manager; the one all other top managers report to.

Accepted Answer

Chief executive officer

Question 23

The Dyson vacuum cleaner, unlike the cleaners produced by its competitors, doesn\'t need a bag and doesn\'t lose suction. Producing a product that is new or better than its competitors is an example of __________.

Accepted Answer

Innovation

Question 24

Dyson produces products that are significantly better than its competition. This is known as ______________.

Accepted Answer

Competitive advantage

Question 25

James Dyson\'s success comes from his background in architecture and engineering as well as his _________________, which consist(s) of the ability to think analytically, to visualize an organization as a whole and understand how the parts work together.

Accepted Answer

Conceptual skills

Question 26

Dyson employs outsourcing as a manufacturing strategy by having the vacuums manufactured in Malaysia. This shows he understands the importance of managing for ____________.

Accepted Answer

Globalization

Question 27

Dyson\'s competitive advantage is the production of more effective and efficient products, such as the high-tech Airblade hand dryer. Which of the following is NOT one of the four building blocks of superior competitive advantage?

Accepted Answer

Enpowerment

Question 28

James Dyson feels that engineering and designing products is exciting. He supports risk taking and works to develop student engineers\' _________, the job-specific knowledge needed to perform well.

Accepted Answer

Technical skills

Question 29

By telling employees \"Expect failure but don\'t accept it,\" Mr. Dyson encourages _________.

Accepted Answer

Innovation

Question 30

Although an effective product, the Dyson washing machine is no longer for sale since it did not meet which of the four building blocks of competitive advantage?

Accepted Answer

Customer responsiveness

Question 31

The belief that you control your own destiny is known as _______________.

Accepted Answer

Internal locus of control

Question 32

Which of the following are included in the four management functions?

Accepted Answer

Organizing Planning  Controlling Leading

Question 33

A(n) ______________ sees an opportunity for a new product or service and launches a business to try to realize it.

Accepted Answer

Entrepreneur

Question 34

Match the principle function of management with its definition:    Planning      Organizing      Controlling      Leading

Accepted Answer

Establishing goals and determining how to achieve them.    Arranging tasks, human resources and other resources to accomplish the necessary work.    Monitoring performance against goals and taking corrective action as needed.    Motivating, directing and influencing others to achieve organizational goals.

Question 35

Those in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _________________ managers.

Accepted Answer

Top

Question 36

The four functions of management include planning, organizing, leading, and ________________ the organization\'s resources.

Accepted Answer

Controlling

Question 37

As an intrapreneur, a person initiates the production of new goods or services within an existing business; as a(n) _______________, a person coordinates the business\'s resources to facilitate the production of the goods or services.

Accepted Answer

Manager

Question 38

To be _______________ in management means to achieve results, to make the right decisions, and to successfully carry them out in order to achieve the organization\'s goals.

Accepted Answer

Effective

Question 39

What are some of the potential rewards of studying management?

Accepted Answer

The ability to earn more as one acquires more education.    Possible status rewards, such as a larger office or stock options.    The ability to do fairly well financially compared to most workers.

Question 40

Match the informational managerial role with its description:    Monitor      Disseminator      Spokesperson

Accepted Answer

Being constantly alert for useful information about the organization.    Consistently relaying important information to employees.    Acting as a diplomat in putting the best face on the activities of the work unit or organization to people outside it.

Question 41

Which of the following is defined as the global network of independently operating but interconnected computers?

Accepted Answer

Internet

Question 42

What are typical responsibilities associated with being a team leader?

Accepted Answer

Resolve conflicts    Coordinate team efforts    Provide guidance

Question 43

A group of people who work together in an attempt to achieve some specific purpose is known a a(n) ________.

Accepted Answer

Organization

Question 44

Match the interpersonal managerial role with its description:  Figurehead      Leadership    Liason

Accepted Answer

Performing symbolic tasks that represent the organization.    Taking responsibility for the actions of subordinates.    Working with those outside the work unit or organization to develop alliances that help achieve organizational goals.

Question 45

Rather than work for someone else, Kendrick decided to take a risk an start his own business with the new product he had developed. This is an example of _____.

Accepted Answer

Entrepreneurship

Question 46

Motivating, directing, and otherwise influencing people to work hard to achieve the organization\'s goals is the definition of which management function?

Accepted Answer

Leading

Question 47

A ______________ organization\'s purpose is to make money by offering products or services.

Accepted Answer

For-profit

Question 48

Which of the following managers is demonstrating the management function of planning?

Accepted Answer

Sue told her employees the department needed 12% more sales this year than last and they would be contacting at least four new customers each week.

Question 49

According to Mintzberg, which of the following would be characterized as a manager\'s informational roles?

Accepted Answer

Spokesperson    Monitor    Disseminator

Question 50

Match the decisional role with its description:  Entrepreneur    Disturbance      Resource allocator      Negotiator

Accepted Answer

Initiating and encouraging change and innovation.    Fixing unforeseen organizational or work unit problems.     Establishing priorities about the use of organizational resources.    Working with others inside and outside the organizational to accomplish goals.

Question 51

According to Mintzberg\'s findings, managers tended to rely primarily on ____________ communication.

Accepted Answer

Verbal

Question 52

Lennart decided to use Twitter to generate interest in the new sandwiches he is adding to his food truck menu. Which form of e-communication is Lennart employing?

Accepted Answer

Social Media

Question 53

Which statement(s) are true about nonprofit organizations?

Accepted Answer

The main purpose of a nonprofit organization is to offer services to clients.    Nonprofit organizations may operate in the private sector.    Nonprofit organizations may operate in the public sector.

Question 54

The job specific knowledge you need to perform well in a specialized field, known as ___________ skills, appear to be most important for first-line managers

Accepted Answer

Technical

Question 55

Which of the following racial or ethnic groups in the United States are expected to increase over the next few decades?

Accepted Answer

African Americans  Asians  Hispanics

Question 56

Marcus knew the best way to research his topic was to access the library\'s ________ which would provide him with access to vast quantities of information instantaneously.

Accepted Answer

Database

Question 57

Jason decided that the best way to arrange the new department was by having only the top managers report to him, while everyone below those top managers would report to the head of human resources. Which of the four management functions is Jason using?

Accepted Answer

Organizing

Question 58

The board members came together to determine if the change in the product line was due to a new manufacturing process or the recent decision to put fewer employees on the assembly line. Which management function is the board concerned with?

Accepted Answer

Controlling

Question 59

Janice is a middle manager at a mobile phone distribution center. It is her job to work with employees to make sure they have the tools to keep customers and suppliers happy. Since she deals with people rather than a computer, Janice has a type of ______ job.

Accepted Answer

High touch

Question 60

Which of the following factors demonstrate how the internet can affect companies or activities that depend heavily on the flow of information?

Accepted Answer

It reduces the cost of communications    Managers must deal with massive amounts of data to make useful decisions.    Disruption has become the \"new normal\" for any activity that depends heavily on the flow of information.

Question 61

The New York and Chicago offices of Kendra\'s company have weekly meetings but rather than flying to the respective offices, the employees use ____________ which allows them to see, hear, and talk with each other over the computer.

Accepted Answer

Videoconferencing

Question 62

A company\'s management team demonstrates efficiency when it uses resources such as money or materials to

Accepted Answer

Be cost effective

Question 63

Stefan supervises ten sales associates in his role at the retail store. What management level is Stefan working at?

Accepted Answer

First-line

Question 64

__________ skills involve the ability to work well in cooperation with other people in order to get things done.

Accepted Answer

Human

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