question

_____is defined as getting work done through others

answer

management

question

a manger striving to improve organizational_____is accomplishing tasks that help fulfill organizational objectives

answer

effectiveness

question

a manger engaged in the management function of ____is determining organizational goals and the means for achieving them

answer

planning

question

a business school administer who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function

answer

organizing

question

in 2004, Hormel Food had to recall 104,000 pounds of Stagg canned chili-labeled "hearty beef with a kick of green chilies"- after the kick turned out to come from the ground-up parts of a plastic handheld calculator. The recall was the application of which management function?

answer

controlling

question

as the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward employees and bolster morale during a sales-flattening economic down-turn. Radeback had to engage in which management function

answer

leading

question

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an independent unit, has experienced excessive financial losses the last three years. The_____for the company would be expected to develop the long-term plans needed to make the company profitable

answer

top manager

question

after declaring bankruptcy in 2003, Interstate Bakeries, the makers of Twinkies, Ho Hos, and Ding Dong snack cakes, decided to modernize its products' look by redesigning its packaging.____would be responsible for implementing this package change

answer

middle management

question

managers who train and supervise the performance of non managerial employees, and who are directly responsible for producing the company's products and services, are categorized as:

answer

first-line managers

question

according to Mintzberg, which of the following lists the three major roles managers fulfill while performing their jobs

answer

interpersonal, informational, and decisional roles

question

the marketing manager of Interstate Bakeries was asked to meet with the organization's research and development department to explain why the company needed to change its 25-year-old package design for Twinkies. The marketing manager took on an interpersonal role as

answer

disseminator

question

in Great Britain, Nestle introduced a candy bar called the Yorkie with the slogan "It's not for girls!" The resulting furor over the sexist campaign required British managers to spend a great deal of time in the role as:

answer

disturbance handlers

question

there has been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). Which of the following statements describes one of the facts learned from these studies

answer

derailers are insensitive

question

___occurs when workers deliberately slow down their pace or restrict their work output

answer

soldiering

question

the goal of scientific management was to

answer

find the one way to perform each task

question

Frank and Lillian Gilbreth are important to management because they

answer

used motion studies to eliminate unneccesary or repetitive motions from the work process

question

which management theorist would likely to have said "the greatest waste in the world comes from needless, ill-directed, and ineffective motions"

answer

Frank Gilbreth

question

the Gantt Chart

answer

is a chart that shows when and where tasks need to be completed so that the job can be completed in a timely fashion

question

at about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing

answer

bureaucratic management

question

in a departure from mainstream management thinking, Mary Parker Follett believed

answer

conflict could be beneficial

question

management theorist_____is best knoown for his/her role in the Hawthorne Studies

answer

Elton Mayo

question

which management theorist provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance

answer

Elton Mayo

question

a___is a set of interrelated elements or parts that function as a whole

answer

system

question

all_____can function without interacting with their environment

answer

closed systems

question

nearly all organizations should be viewed as _____that interact with their environments and depend on them for survival

answer

open systems

question

synergy occurs when

answer

two or more subsystems working together can produce more than they can working apart

question

according to______, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability

answer

punctuated equilibrium theory

question

in terms of environmental complexity,____environememtal have a few environmental factors, whereas______environments have many environmental factors

answer

simple; complex

question

in a very strong economy, where the demand for qualified job applicants exceeds the supply , the environmental characteristic of ______is likely to be particularly salient for many companies

answer

resource scarcity

question

what are the two types of external organizational environments

answer

general and specific

question

in terms of external organizational environments, the______environment affects all organizations while the_____environment is unique to each company

answer

general; specific

question

environmental___determines how well managers can understand or predict the externak changes and trends affecting their businesses

answer

uncertainty

question

managers often prefer to use business confidence indices

answer

as predictors of future economic activity when making business decisions

question

in response to changes in the ______component of its specific enviroment, Mcdonald's in Europe has installed iPods in its restaurants, introduced higher-quality coffee, and developed comfortable chairs

answer

customer

question

a key factor influencing the relationship between companies and their suppliers is

answer

how dependent they are on each other

question

a high degree of buyer or seller dependence can lead to_____in which one party benefits at the expense of the other

answer

opportunistic behavior

question

_____is a tactic in which an advocacy group actively tries to convince consumers not to purchase a company's product or service

answer

product boycott

question

an organization engaged in_____is searching the environment for important events or issues that might effect an organization

answer

environmental scanning

question

the___is the set of key values, beliefs, and attitudes shared by organizational members

answer

organizational culture

question

which of the following statements about ethnics is true

answer

ethnics is the set of moral principles or values that defines right and wrong for a person or group

question

____is unethical behavior that hurts the quality of work produced

answer

production deviance

question

in terms of the types of workplace deviance, a serious infraction targeted at the organization, rather than particular people in the workplace, would be categorized as:

answer

property deviance

question

the___determined that companies can be prosecuted and punished for the illegal or unethical actions of employees, even if management didn't know about the unethical behavior

answer

U.S. Sentencing Commission Guidelines

question

what is the term used to describe the degree of concern people have about an ethical issue

answer

ethical intensity

question

according to Kohlberg's model of moral development, people at the_____always use internalized ethical principles to solve ethical dilemmas

answer

postconventional level

question

____integrity tests directly estimate employee honesty by measuring psychological traits

answer

personality-based

question

what is social responsibility

answer

a business's obligation to pursue policies, make decisions, and take actions that benefit society

question

the____model holds that the only social responsibility that businesses have is to maximize profits

answer

shareholder

question

the two general categories of stakeholders are______stakeholders and_____stakeholders"

answer

primary and secondary

question

according to the____model, management's most important responsibility is long-term survival (not just maximizing profits), which is achieved by satisfying the interests of multiple corporate stakeholders

answer

stakeholder

question

_____are the expectations that a company will voluntarily serve a social role beyond its economic, legal, and ethical responsibilities

answer

discretionary responsibilities

question

a company implementing a_____strategy would choose to accept responsibility for a problem and do all that society expects to solve problems

answer

accommodative

Management Test Final-Part 1 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards