question

conceptual and decision skills

answer

Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members.

question

controlling

answer

The management function of monitoring performance and making needed changes

question

cost competitiveness

answer

Keeping costs low to achieve profits and to be able to offer prices that are attractive to consumers

question

emotional intelligence

answer

The skills of understanding yourself, managing yourself, and dealing effectively with others

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frontline managers

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Lower-level managers who supervise the operational activities of the organization

question

Innovation

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The introduction of new goods and services

question

interpersonal and communication skills

answer

People skills; the ability to lead, motivate, and communicate effectively with others

question

knowledge management

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Practices aimed at discovering and harnessing an organization's intellectual resources

question

leading

answer

The management function that involves the manager's efforts to stimulate high performance by employees

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Management

answer

The process of working with people and resources to accomplish organizational goals

question

middle-level managers

answer

Managers located in the middle layers of the organizational hierarchy, reporting to top-level executives

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organizing

answer

The management function of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals

question

planning

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The management function of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue

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quality

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the excellence of your products (goods or services)

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service

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The speed and dependability with which an organization delivers what customers want

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social capital

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Goodwill stemming from your social relationships

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speed

answer

Fast and timely execution, response, and delivery of results

question

team leaders

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Employees who are responsible for facilitating successful team performance

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technical skills

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The ability to perform a specialized task involving a particular method or process

question

top-level managers

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Senior executives responsible for the overall management and effectiveness of the organization

question

four function of management

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*Planning *Organizing *Leading *Controlling

question

management

answer

*the process of working with people and resources to accomplish organizational goals *efficient, effective

question

Planning

answer

*systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue *analyzing current situations, anticipating the future, determining objectives, deciding in what types of activities the company will engage

question

Organizing

answer

*assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals *attracting people to the organization, specifying job responsibilities, grouping jobs into work units, marshaling and allocating resources,

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Leading

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stimulating people to be high performers

question

Controlling

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monitoring performance and making needed changes

question

Performing all four management functions

answer

*a typical day for a manager is not neatly divided into the four functions *days are busy and fragmented, and spent dealing with interruptions, meetings, and firefighting

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Good managers

answer

don't neglect any of the four management functions

question

Top-level managers

answer

senior executives responsible for the overall management and effectiveness of the organization

question

Middle-level managers

answer

managers located in the middle layers of the organizational hierarchy, reporting to top-level executives

question

Frontline managers

answer

lower-level managers who execute the operations of the organization

question

Team leader

answer

employees who are responsible for facilitating successful team performance

question

Three Role that all managers perform

answer

*Interpersonal *Informational *Decisional

question

Interpersonal

answer

Leader, liaison, figurehead

question

Informational

answer

Monitor, disseminator

question

Decisional

answer

Entrepreneur, disturbance handler, negotiator

question

Managers need three broad skills

answer

*Technical skills *Conceptual and decision skills *Interpersonal and communication skills *Emotional intelligence

question

Technical skills

answer

the ability to perform a specialized task involving a particular method or process

question

conceptual and decision skills

answer

skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members

question

interpersonal and communication skills

answer

people skills, the ability to lead, motivate, and communicate effectively with others

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emotional intelligence

answer

the skill of understanding yourself, managing yourself, and dealing effectively with others

question

Major challenges facing managers

answer

*globalization *technological change *the importance of knowledge and ideas *collaboration across organizational boundaries *increasingly diverse labor force

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business operates on a global scale

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*today's enterprises are global, with offices and production facilities in countries all over the world *means that a company's talent can come from anywhere *internet makes globalization inevitable

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technological change: the internet

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*enables managers to be mobile and connected/ *it is a virtual marketplace, a means to sell goods and services, a distribution channel, and an information service *speeds up globalization *Provides access to information, allows better-informed decisions *improves efficiency of decision making *facilitates design of new products, from pharmaceuticals to financial services

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Knowledge management

answer

*practices aimed at discovering and harnessing an organization's intellectual resources *knowledge workers

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collaboration boosts performance

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*requires productive communications among different departments, divisions, or other subunits of the organization *companies today must motivate and capitalize on the ideas of people outside the organization e.g. its consultants, ad agencies, and suppliers

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The T-shaped Manager at BP

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increase organizational effectiveness by sharing knowledge with others across the organization... while simultaneously focusing on achieving strong performance in their own business units

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Diversity needs to be leveraged

answer

*the labor force will continue to grow more diverse *fast growth of "older workers" will occur to the point that approximately 1 out of 4 workers will be 55 and older *Hispanics will grow to about 18 percent and Asians to about 6 percent of the labor force

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Diversity needs to be leveraged cont

answer

*A higher percentage of women than men will join the labor force *White (non-Hispanic) workers' participation in the labor force will drop 68 to 64 percent

question

Sources of Competitive Advantage

answer

*Innovation *Quality *Service *Speed *Cost Competitiveness

question

_ is the fast and timely execution, response, and delivery of results

answer

Speed

question

Innovation

answer

*the introduction of new goods and services *often the most important innovation is not the product itself, but how it is delivered

question

Quality

answer

*the excellence of your product (good or service) *Historically, quality referred to attractiveness, lack of defects, reliability, and long-term dependability

question

Today quality is about:

answer

*preventing defects before they occur *achieving zero defects in manufacturing *designing products for quality

question

service

answer

the speed and dependability with which an organization delivers customers want

question

speed

answer

Fast and timely execution, response, and delivery of results

question

cost competitiveness

answer

keeping costs low to achieve profits and be able to offer prices that are attractive to consumers

question

Best managers deliver all Five Advantages

answer

*Don't assume that you can settle for delivering just one of the five competitive advantages: low cost alone or quality alone *the best managers and companies deliver them all

question

Best managers deliver all Five Advantages cont

answer

trade-offs may occur among the five sources of competitive advantage, but this doesn't need to be a zero-sum game where one has to suffer at the expense of another

question

Collaboration can occur between but not within organizations.

answer

False

question

Knowledge management is a set of practices aimed at discovering and harnessing the competition's intellectual resources.

answer

False

question

Which of a manager's roles involves searching for new business opportunities and initiating new projects to create change?

answer

Entreperneur

question

Which type of manager has responsibility for translating the general goals and plans developed for an organization into more specific activities?

answer

tactical

question

Planning involves which of the following?

answer

Analyzing current situations

question

Successful CEO's know that the change from a local to a global marketplace is

answer

irreversible

question

Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of

answer

controlling

question

As a manager at Get-Rich-Quick Investments (GRQ), Claus Cloudy spends much of his time coaching young managers and making sure that needed information reaches the GRQ branches so they will be successful. Claus would best be described as a (an)

answer

tactical manager

question

Which of the following managerial roles is a decisional role?

answer

Negotiator

question

One of Cory Crowe's primary activities in his career as a supervisor at Crowe Bird Food, Inc. is working with his middle-manager, A.J. "Crazy" Crowe to carry out opportunities for new growth in the business (such as expanding into exotic bird foods) and developing the people who are actually manufacturing the food. Cory is most likely a(n)

answer

frontline manager

question

Actively managing your relationship with your organization includes managerial actions such as *delivering strategic value *learning and changing *mobilizing people *building a dynamic organization

answer

doing all of the above

question

______________ skills influence a manager's ability to work well with people.

answer

interpersonal

question

being self-reliant means

answer

to take full responsibility for yourself, your actions, and your career

question

which of the following is a way to measure quality *aesthetics *product performance *customer service *reliability

answer

all of the above can be used to measure quality

question

which of the following represent skills that managers need

answer

technical, interpersonal & communication and conceptual & decision

question

Listening to employee suggestions, gaining support for organizational objectives and fostering an atmosphere of teamwork are all considered

answer

interpersonal/communication skills

question

The set of skills composed of understanding yourself, managing yourself and dealing effectively with others is called

answer

emotional intelligence

question

As one of the key management functions, leading focuses on a manager's efforts to

answer

mobilize people to contribute their ideas

question

In today's work environment, one should only focus on becoming a specialist, since jobs are becoming so specialized.

answer

False

question

Being a manager is more like being the conductor of an orchestra than playing an instrument in it.

answer

True

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