Management Mid-Term Review (CH.1 & 2) – Flashcards
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According to the text, what are the skills used by managers when performing the four functions of management?
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Conceptual, human, and technical
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Being a successful manager means thinking in terms of all of the following, except:
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generating the most profit
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Critical management missteps include:
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poor communication skills, reactionary behavior, inability to build a team, failure to adapt.
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How an organization goes about accomplishing a plan is a key part of the management function of _____.
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organizing
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If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the _____ role.
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leader
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Managers shift gears quickly and therefore, the average time spent on any one activity is less than _____.
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nine minutes
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Managers, in today's work environment, rely less on _____ and more on _____ leadership.
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autocratic; empowering
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One of the important ideas in the text's definition of management is:
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the management functions of planning, organizing, leading, and controlling.
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One of the roles that a small business manager may emphasize over their counterpart in a large organization is _____.
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spokesperson
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Selecting goals and ways to attain them refers to _____.
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planning
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The biggest mistake that many managers make is the failure to:
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communicate effectively
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The degree to which an organization achieves a stated goal refers to:
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effectiveness
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The individual performer is a _____; whereas, the manager has to be a(n) _____.
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specialist; generalist
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The most important responsibilities for _____ managers include communicating a shared vision for the organization and shaping corporate culture.
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top
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To meet the needs of the organization, all managers carry out the three major categories of roles. They are: _____, _____, and _____ roles.
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informational, interpersonal, decisional
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Archies' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principles of:
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bureaucratic organizations
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From the 1950s until today, which management perspective has remained the most prevalent?
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Humanistic
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Operations research grew out of World War II groups and is based on _____.
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mathematical equations
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Standardization of work and wage incentives are characteristics of:
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scientific management
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The assembly line is most consistent with which of the following general principles of management?
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Division of work
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The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of _____.
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synergy
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Which of these is a major criticism of scientific management?
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It ignored the social context of work.
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Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?
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Human relations movement
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_____ focuses on managing the whole organization to deliver quality to customers.
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Total quality management
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_____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.
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Benchmarking
