Management Information Systems Final 3 – Flashcards
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What is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?
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Business Process Model
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Which of the following is not a criterion to determine the importance of a process for reengineering practitioners?
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Does the process rate above best in class?
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What is the analysis and redesign of workflow within and between enterprises?
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Business process reengineering
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Which of the following should a business follow for success?
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Business processes should drive technology choices
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Which of the following is an example of analytical information?
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All of the above (trend projection; sales projection; and product statistics)
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Strategic planning is a customer facing business process. True or False?
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False
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What are various commercial applications of artificial intelligence?
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Intelligent System
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Which company used BPR to change its industry by implementing a mobile claims process?
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Progressive Insurance
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Which of the following represents buyer power in Porter's Five Forces Model?
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High when buyers have many choices of whom to buy from and low when their choices are few
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Which of the following represents the order of priority for the 3 primary organizational key resources?
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People, Information, IT
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Which of the following is considered data?
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Quantity Sold
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What is an entry barrier?
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A product or service feature that customers have come to expect from organizations in a particular industry and must be offered by an entering organization to compete and survive
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Which issue concerns CIOs the most?
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Enhancing customer satisfaction
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3 key resources-people, information, and information technology, (in that order of priority), are inextricably linked. If one fails, they all fail. True or False?
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True
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Who is responsible for ensuring the throughput, transaction speed, accuracy, system availability, and reliability of an organization's information technology?
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CTO
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Understanding IT begins with gaining an understanding of how businesses function and IT's role in creating efficiencies and effectiveness across the organization. How do typical businesses operate?
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By functional areas
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What is the acquisition and analysis of events and trends in the environment external to an organization?
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Environmental scanning
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Who is responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses?
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CSO
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What are the measures called that are tied to business drivers?
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Key performance indicators
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Which information culture allows employees across departments to search for information to better understand the future and align themselves with current trends and new directions?
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Information-Inquiring Culture
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Which part of the value chain includes firm infrastructure, human resources management, technology development and procurement?
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Support value activities
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What type of metrics measure throughput, transaction speed, and system availability?
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Efficiency IT metrics
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What can IT enable an organization to accomplish?
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All of the above (Reduce costs; improve productivity; generate growth)
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Which country is ranked first in terms of egovernment efficiency?
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United States
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Job titles, roles, and responsibilities do not differ from organization to organization. True or False?
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False
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Why is there generally a gap between IT personnel and business personnel?
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All of the above (Differing vocabularies, experiences, and expertise)
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What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?
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Customer satisfaction
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Which of the following is an example of a loyalty program?
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All of the above
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Which country is ranked first in terms of egovernment effectiveness?
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Canada
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Which of the following is not one of Porter's five Forces?
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Threat of substitute buyers
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What is high when competition is fierce in a market and low when competition is more complacent?
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Rivalry among existing competitors
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What is a business-to-business (B2B) marketplace in which a single buyer posts its needs and then opens the bidding to any supplier who would care to bid?
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Private exchange
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Broad functions of a CIO include all of the following except what?
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Defining enterprisewide budgets
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What is backup?
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An exact copy of a system's information
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What addresses the timeframes when systems can be accessed by employees, customers, and partners
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Availability
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What is a detailed process for recovering information or an IT system in the event of a catastrophic disaster such as a fire or flood?
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Disaster Recovery Plan
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What is failover?
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A backup operational mode in which the functions of a computer component (such as a processor, server, network, or database) is assumed
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What refers to how well a system can adapt to increased demands?
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Scalability
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What includes the plans for how an organization will build, deploy, use, and share its data, processes, and IT assets?
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Enterprise Architecture
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What is inoperability?
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The capability of two or more computer systems to share data and resources, even though they are made by different manufacturers.
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Which of the following represents the different information formats?
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Document, Presentation, Spreadsheet, Database
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What measures how quickly a system performs a certain process or transaction?
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Performance
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What are the rules that help ensure the quality of information?
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Integrity constraints
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What in the relational database model is a person, place, thing, transaction, or event about which information is stored?
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Entity
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All of the following are advantages of database-stored information, except what?
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Increased Information Redundancy
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What is Data mining?
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The process of analyzing data to extract information not offered by the raw data alone
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Which of the following describes ETL?
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All choices listed
