Management Information Systems 10e Ch. 1 – Flashcards
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Knowledge workers
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people who spend most of their workday creating, using and distributing information
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Roles of IS in business
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information systems support an organization's business processes, operations, decision making, and strategies for competitive advantage
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Support of business processes and operations
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Using IT to reengineer business processes to support e-business operations
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Support of business decision making
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Using Web-based decision support systems to support sales managers
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Support of strategies for competitive advantage
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Using information technology for e-commerce to gain a strategic advantage over competitors
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Information system
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A system that uses people, hardware, software and network resources to collect, transform and disseminate information within an organization
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Computer-based information system
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An information system that uses computers and their hardware and software
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End users
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Anyone who uses an information system or the information it produces
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E-business applications
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Applications using the Internet, corporate, intranets, and interorganizational extranets for e-business operations, e-commerce, and enterprise collaboration
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E-commerce
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The buying, selling, marketing, and servicing of products over the Internet and other networks
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Enterprise collaboration systems
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Groupware tools to support collaboration among networked teams
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Systems
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A group of interrelated components with a clearly defined boundary working together toward the attainment of a common goal
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Feedback
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Data about a system's performance
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Control
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Making adjustments to a system
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Data
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Facts or observations
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Information
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Data that have been placed into a meaningful context for an end user
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Information system activities
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Converting data into information is a type of this kind of activity
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Information system model
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An information system uses people, hardware, software, network and data resources to perform input, processing, output, storage, and control activities that transform data recourses into information products
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Hardware resources
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Machines and media
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Machines
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Computers, disks drives, video monitors and printers are examples
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Media
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Magnetic disks, optical disks and paper forms are examples
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Software resources
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Programs and procedures
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Programs
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A set of instructions for a computer
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Procedures
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A set of instructions for people
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People resources
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End users and information systems professionals
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Input
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Using the keyboard of a computer to enter data
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Processing
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Computing loan payments
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Output
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Printing a letter you wrote using a computer
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Storage
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Saving a copy of the letter on a magnetic disk
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Control
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Having a sales receipt as proof of a purchase
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Types of Information Systems
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Information systems can be classified into operations, management or other categories
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Operations support systems
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Includes transaction processing, process control, and end-user collaboration systems
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Management support systems
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Includes management information, decision support and executive information systems
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Cross-functional informational systems
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Information systems that perform transaction processing and provide information to managers across the boundaries of functional business areas
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Intranet
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Internet-like networks and Web sites inside a company
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Extranet
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Interorganizational Internet-like networks among trading partners
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E-busienss
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Using the Internet, intranets, and extranets to empower internal business operations, e-commerce and enterprise collaboration
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Functional business systems
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Information systems that focus on operational and managerial application in support of basic business functions such as accounting or marketing
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Data resources
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Data should be viewed the same way as any organizational resources that must be managed effectively to benefit all stakeholders in an organization
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Developing successful information system solutions
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A major challenge for business managers and professionals today in solving business problems
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Information products
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Examples include messages, reports, forms and graphic images, which may be provided by video displays, audio resources, paper products and multimedia
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Network resources
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There include communications media and network infrustructure
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IS specialists
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People who develop and operate information systems
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Data or information processing
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The execution of a set of activities in order to convert data into information
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Process control systems
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Those systems implemented in order to direct physical conversion processes, such as oil refinment
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Management information systems
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The second stage of information systems evolution, focused of providing managerial users with information relevant to decision making in the form of predefined reports
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Tranaction processing systems
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A type of operation support systems geared toward the recording and processing of data captured as a result of business transactions
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Enterprise collaboration systems
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A type of operation support system that enhance team and workgroup communication and productivity
