question

Empowering employees involves giving them four elements that include all the following except:

answer

structure

question

Increasing employee power does not:

answer

increase the need for self actualization

question

T/F: The three elements that create employee engagement are a sense of meaningfulness, a sense of connection, and a sense of growth.

answer

T

question

In Vroom's expectancy theory, what term is used to describe the value of outcomes, or attraction to outcomes, for the individual?

answer

valence

question

The set of techniques by which reinforcement theory is used to change behavior is called:

answer

behavior modification

question

A job design that incorporates achievement, recognition, and other high-level motivators into the work is referred to as:

answer

job enrichment

question

What principle is the term for when a manager gives an employee feedback that they are getting closer, even by a small amount, toward the eventual goal?

answer

making progress principle

question

All of the following are elements of employee engagement except:

answer

sense of achievement

question

After a tumultuous fiscal year in which the top executives were replaced suddenly, a financial services company designed a plan to better engage employees. Which outcome indicates that the organization's efforts were successful?

answer

reduced employee turnover

question

What percentage of time every day do managers spend communicating with others?

answer

80

question

What are the key elements of communication?

answer

encoding, decoding, feedback

question

Using a text message to relay a message is which component of communication?

answer

channel

question

To achieve the advantages of open communication centralized communication is most effective for communicating:

answer

with large teams

question

Which communication channel do most people prefer when receiving difficult news, or receiving advice or affection?

answer

face to face

question

All the following are valuable techniques for communicating with candor except:

answer

using a top-down approach

question

Which is not a key to effective listening?

answer

listening for facts

question

T/F: Companies are using the grapevine for enabling employees to communicate among themselves and with managers, communicating with customers and other outsiders, and building employee engagement.

answer

F

question

Which is not a form of social media?

answer

trade associations

question

Which is not beneficial for building a good personal communication network?

answer

waiting until a relationship is needed before building personal relationships

question

The purpose of __________ communication is not only to inform, but also to request support and coordinate activities.

answer

horizontal

question

Which is not a primary skill for managers to follow when communicating in a crisis?

answer

providing only need-to-know info

question

In the communication process, the manager who wants to share an important decision with her subordinates would be a(n):

answer

encoder

question

Which online applications are not considered examples of social media?

answer

web sites

question

When a manager develops relationships with colleagues across the organization at the same level of management and at both upper and lower levels of management, this is called a:

answer

personal network

question

What are communication channels that follow the chain of command within the organization called?

answer

formal channels

question

Which primary skill should a manager follow when communicating in a crisis?

answer

leading

question

Which type of team would not be most useful for developing a new product or service?

answer

special facilitation team

question

The kind of team known as a(n) __________ typically consists of 5 to 20 multi-skilled workers who rotate jobs to produce an entire product or service.

answer

self managing team

question

Which is not a common dysfunction among teams?

answer

excessive conflicts

question

A team's performance and productivity peaks when the team consists of how many members?

answer

3-6

question

Which do socioemotional roles often display?

answer

encouragement

question

Dee's team has evolved to the storming stage. As team leader, what is Dee's responsibility?

answer

Encouraging participation by each team member

question

Which is not one of the ways that conflict develops in teams?

answer

lack of intrinsic rewards

question

Which of the following conflict resolution styles is best when people realize they are wrong, when building social credits and maintaining harmony is especially important?

answer

Accommodating

question

T/F: Task conflict results from interpersonal incompatibility that creates tension and personal animosity among people.

answer

F

question

A group of two or more workers who interact with one another and coordinate their work activities toward the accomplishment of a specific goal is called a(n):

answer

team

question

Which type of team is composed of a manager and his or her subordinates as shown in the organizational chart of the company?

answer

command

question

Which common characteristic of ineffective teams shows a lack of trust?

answer

not feeling safe to reveal mistakes

question

To ensure production of more innovative solutions to problems, a team should be diverse in many ways except:

answer

degree of internal communication

question

In what stage of team development are the members more likely to have a heated conversation about who should lead the team meetings?

answer

storming

question

Which style of conflict management happens when a manager insists on taking the time to work out a solution that incorporates insights from all people involved to achieve consensus?

answer

collaborating

question

What type of conflict occurs when members of a team feel an interpersonal incompatibility and tension with other members of the group?

answer

relationship conflict

question

Computers and smartphone apps can be used to analyze and improve a worker's job performance in all these areas except:

answer

collecting information regarding strategic processes.

question

T/F : Organizational control is the systematic process through which managers regulate organizational activities to meet planned goals and standards of performance.

answer

T

question

T/F: The feedback control model involves using feedback to determine whether performance meets established standards.

answer

T

question

Which is not a step in the feedback control process?

answer

formulating strategies

question

Which is not key performance metrics the organization will track using the balanced scorecard?

answer

Employee satisfaction

question

An organization's safety guidelines would fit under which key performance metric?

answer

Internal business processes

question

Which is not a feature of the hierarchical method of control?

answer

Relies on intrinsic rewards

question

Which is not a consequence of the decentralized control method?

answer

Employee turnover is relatively high

question

Open-book management allows employees to see for themselves the __________ of the company?

answer

financial condition

question

With total quality management (TQM), employees would focus on:

answer

continuous improvement.

question

What is the continuous process of measuring products, services, and practices against major competitors or industry leaders?

answer

Benchmarking

question

A profit margin on sales is calculated using which of the following?

answer

net income

question

T/F: An expense budget lists forecasted and actual revenues of the organization.

answer

F

question

Corporate governance does not include:

answer

media relations

question

An objective such as "our company will deliver 97% of its orders on time" is called a(n):

answer

standard of performance.

question

In a balanced scorecard, when a company computes the number of new products it has introduced into the marketplace during the past three years, this is an example of which perspective on its performance?

answer

Potential for learning and growth

question

Jacqueline has taken a new job at a company that wants her to implement a balanced scorecard approach. Which outcome indicates that Jacqueline has successfully implemented that approach?

answer

All employees think about and discuss the strategic plan.

question

What type of control system relies on the values of the organization and its traditions and shared beliefs that employees can be trusted to comply with the organization's goals?

answer

Decentralized

question

Which situation is the hoped-for outcome of open-book management?

answer

Employees acting like business owners

question

A group of workers who volunteer to meet on a regular basis to try to solve problems that affect the quality of their work output is called a:

answer

quality circle.

question

Which type of performance ratio deals with the ability of a company to have sufficient assets to convert into cash to pay its liabilities?

answer

Current ratio

question

Daniel is an accountant who is busy studying details of the expense budget for each responsibility center for the entire organization. Using that information, which measurement demonstrates that additional explanation is necessary?

answer

Actual expenses that exceed budgeted amounts

question

Which of the following is not one of the factors that have prompted a closer focus on corporate governance in recent years?

answer

Health-care insurance legislation

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