question

According to Armand Fiegenbaum, ____ is the total composite of product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product or service in use will meet or exceed the expectations of the customer.

answer

Quality

question

____ represents the ability to meet or exceed current and future customer expectations or requirements within critical performance areas on a consistent basis.

answer

Supplier quality

question

Which of the following is not one of the expectations that suppliers have in a typical supply chain relationship?

answer

Having the buyer co-locate its buying, engineering, and quality staffs into a supplier's facility.

question

The average North American manufacturing firm spends ____ of its sales dollar on purchased goods and services.

answer

55%

question

The ____ the proportion of the final product that suppliers provide, the ____ the impact they will have on overall product cost and quality.

answer

larger....greater

question

All of the following are factors that influence how much attention supply management should commit to managing supplier quality except ____.

answer

the distance between the supplier and buyer facilities

question

Which of the following is not one of the eight key principles of total quality management?

answer

Inspect for quality at the end of the production line.

question

Which of the following is not one of the eight key principles of total quality management?

answer

Stress subjective rather than objective analysis.

question

Which of the following is not one of the eight key principles of total quality management?

answer

Focus on output rather than process.

question

Which of the following is one of the dimensions used in developing a clear understanding of the buyer's expectations and requirements?

answer

The ability of the buying company to succinctly identify, clearly define, quantify, or specify its technical and sourcing requirements.

question

Which of the following is not one of the unique features of Deming's philosophy?

answer

Interacting parts of a system must be treated individually, not as a whole.

question

Which of the following is not one of Deming's 14 points?

answer

Utilize fear to motive workers.

question

. Which of the following is not one of Deming's 14 points?

answer

Utilize numerical quotas and measurement by objective to motivate management.

question

Which of the following is not one of Deming's 14 points?

answer

Optimize the efforts of individuals working alone.

question

____ means continuous improvement.

answer

Kaizen

question

The concept of ____ consists of rework and disposal efforts.

answer

the hidden factory

question

Which of the following is false concerning Deming's philosophy on fear in the workplace?

answer

Fear-free organizations are very common.

question

Which of the following is false concerning Deming's philosophy on numerical quotas and measurement by objective?

answer

Output standards fully support TQM improvements and other quality initiatives.

question

____ occurs whenever value is added to a product or service as it moves through transformation processes in the supply chain.

answer

Quality at the source

question

All of the following are positive results from early supplier design involvement except ____.

answer

longer lead-times in order to find and fix product defects before they get to the customer

question

____ is the avoidance of nonconformance in products and services by not allowing errors or defects to occur in the first place.

answer

Prevention

question

A/An ____ program is the formal process of verifying, usually through an intensive cross-functional site audit, that a supplier's processes and methods produce consistent and conforming quality.

answer

supplier certification

question

____ is the ability of a process to generate outputs that meet engineering specifications or customer requirements and refers to the normal behavior of a process when operating in a state of statistical control.

answer

Process capability

question

The ____ process capability index quantifies the relationship between the process's natural tolerance limits and the product's specifications using a two-sided approach.

answer

Cp

question

The ____ process capability index does not adequately account for situations where the process is not centered on the nominal specification target value.

answer

Cp

question

A/An ____ is designed to provide information about the performance of the process under stable operating conditions, that is, when no special causes of variation are present.

answer

process capability study

question

According to Philip Crosby, the only performance standard that defines total quality is ____, which he defined as conformance to requirements.

answer

zero defects

question

____ include the direct costs of measuring quality, specifically checking for possible defects.

answer

Appraisal costs

question

____ occur before the product or service is provided.

answer

Internal failure costs

question

____ are incurred following production or after the customer takes possession.

answer

External failure costs

question

____ are costs incurred when production processes are designed or modified to prevent defects from occurring in the first place.

answer

Prevention costs

question

All of the following are examples of appraisal costs except ____.

answer

maintenance of a quality management system

question

Which of the following is not an example of an internal failure cost?

answer

Equipment calibration.

question

All of the following are examples of external failure costs except ____.

answer

quality planning

question

Which of the following is not an example of a prevention cost?

answer

Incoming material inspections.

question

In ____, there is an intense focus on identifying and eliminating the common causes of waste that add cost, time, and effort to the product or service while not adding value to the customer.

answer

the Honda BP process

question

Which of the following is not one of the seven wastes identified by the Honda BP process?

answer

overmarketing

question

____ is the organized and systematic study of every element of cost in a part, material, process, or service to ensure that it fulfills its design function at the lowest possible total cost.

answer

VA/VE

question

Which of the following is not one of the five elements in the Six Sigma performance improvement model?

answer

A(ccess).

question

To remain current, ISO 9000:2008 registration must be accomplished every ____.

answer

3 years

question

In ISO 9000:2008, (the) ____ consists of a quality manual, related procedures, and work instructions.

answer

quality management system

question

Which of the following is not one of the benefits to the buyer of a supplier achieving ISO 9000:2008 registration?

answer

The supplier may develop interest from other buyers wanting to do business with it.

question

The ____ series of standards, originally established in 1993, are designed to promote environmental protection awareness and protection, as well as pollution prevention.

answer

ISO 14000:2004

question

____ is a competition and implies that a winning organization excels not only in quality management but also in quality achievement.

answer

MBNQA

question

____ is the most basic and important tenet of the MBNQA criteria.

answer

Continuous improvement

question

An effective supplier quality manual will contain all of the following except ____.

answer

approved marketing expenses

question

____ refer(s) to the set of purposes, principles, and rules of action that guide an organization.

answer

Policy

question

____ refer(s) to standard operating procedures along with any rules and regulations.

answer

Rules of action

question

Which of the following is not an advantage of written and implied policies?

answer

Policies are easy to communicate throughout an organization.

question

Which of the following is not a disadvantage of written and implied policies?

answer

Personnel only follow policies to ingratiate themselves with executive management.

question

All of the following are characteristics of effective policies except ____.

answer

highly detailed and written.

question

Policies to define the role of purchasing do all of the following except ____.

answer

define appropriate buyer-supplier relationships

question

Which of the following is not a policy defining the conduct of purchasing personnel?

answer

Mileage reimbursement policy.

question

____ occurs when suppliers are pressured to purchase the buyer's products or services as a condition of securing a purchase contract.

answer

Reciprocity

question

Examples of irregular dealings with suppliers include all of the following except ____.

answer

accepting business lunches before a contract is negotiated

question

All of the following are examples of problem factors that confront minority suppliers except ____.

answer

preference for bidding on government contracts

question

Which of the following is not a best practice for inclusion in any minority supplier development initiative?

answer

Ensure that all minority suppliers are located nearby the organization's facilities.

question

Which of the following is not one of the principles that support positive buyer-supplier relationships?

answer

Providing engineering and manufacturing technical assistance.

question

All of the following are examples of elements that must be part of an environmental management system required by the ISO 14000 certification process except ____.

answer

provide evidence of financial stability

question

Which of the following is not an example of typical charge-back costs associated with supplier responsibility for defective material shipments?

answer

Sales, general, and administrative costs.

question

A/An ____ is an operating instruction detailing functional duties or tasks.

answer

procedure

question

Which of the following is not true concerning the purposes of a procedure manual?

answer

The manual outlines the broad set of purposes, principles, and rules of action that guide an organization.

question

All of the following are examples of topics discussed in legal contract procedures except ____.

answer

how to conduct a supplier evaluation

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