Question 1

Efficiency

Accepted Answer

Getting work done with minimum effort, expense, or waste

Question 2

Effectiveness

Accepted Answer

Accomplishing tasks that help fulfil organizational objectives.

Question 3

Four functions

Accepted Answer

Planning, Organizing, Leading, Controlling

Question 4

Top managers:

Accepted Answer

Executives responsible for the overall direction of the organization

Question 5

Middle managers responsibility

Accepted Answer

*Setting objectives consistent with top management\'s goals  *Planning and implementing subunit stragies for achieving the objective

Question 6

Middle Manager examples

Accepted Answer

Plant manager, regional manager, or divisional manager

Question 7

First Line Manager

Accepted Answer

Train and supervise the performance of nonmanagerial employees who are responsible for producing a company\'s goods and services

Question 8

First Line Management responsibilities

Accepted Answer

Monotoring, teaching, and short-term planning

Question 9

First Line Manager examples:

Accepted Answer

Office Manager, shift supervisor, or department manager

Question 10

Team leaders

Accepted Answer

Managers responsible for facilitating team activities toward goal accomplishment

Question 11

Team Leaders assist team members:

Accepted Answer

Plan and schedule work  Learn to solve problems  Work effectively with each other

Question 12

Interpersonal Managerial Role: Figurehead

Accepted Answer

Managers perform ceremonial duties

Question 13

Interpersonal Managerial Role: Leader

Accepted Answer

Managers motivate and encourage workers to accomplish organizational objectives

Question 14

Interpersonal Managerial Role: Liaison

Accepted Answer

Managers deal with people outside their units

Question 15

Informational Managerial Roles: Monitor

Accepted Answer

Managers scan their environment for information

Question 16

Informational Managerial Roles: Disseminator

Accepted Answer

Managers share the collected information with their subordinates and others in the company

Question 17

Informational Managerial Roles: Spokesperson

Accepted Answer

Managers share information with people outside their departments or companies

Question 18

Decistional Managerial Roles: Entrepreneur

Accepted Answer

Managers adapt themselves, their subordinates, and their units to change

Question 19

Decistional Managerial Roles: Disturbance Handler

Accepted Answer

Managers respond to pressures and problems that demand immediate attention and action

Question 20

Decistional Managerial Roles: Resource Allocator

Accepted Answer

Managers decide who gets what resources and in what amounts

Question 21

Decistional Managerial Roles: Negotiator

Accepted Answer

Managers negotiatie schedules, projects, resources, and employee raises

Question 22

Management Technical Skills

Accepted Answer

Specialized procedures, techniques, and knowledge required to get the job done

Question 23

Management Human Skills

Accepted Answer

Ability to work well with others

Question 24

Management Conceptual Skills

Accepted Answer

Ability to:  *See the organizational as a whole, understand how the different parts affect each other  *Recognize how the company fits into or is affected by its environment

Question 25

Management Motivation to Manage

Accepted Answer

Assessment of how enthusiastic employees are about managing the work of others

Question 26

One of top ten mistakes made by managers:

Accepted Answer

1. Insensitive to others:abrasive, intimidating, buyllying style  2. Cold, aloof, arrogant  3. Betray trust  4. Overly ambitious: thinking of next job, playing politics  5. Specific performance problems with the business  6. Overmanaging: unable to delegate or build a team  7. Unable to staff effectively  8. Unable to think strategically  9. Unable to adapt to boss with different style  10. Overdependent on advocate or mentor

Question 27

Employment Security  (Competitive Advantage0

Accepted Answer

Employees can innovate and increase the profitabliity of an organization without the fear of losing their job

Question 28

Selective hiring  (Comptetitive Advantage)

Accepted Answer

Companies need to hire the best talent due to the presence of employment security

Question 29

Self-Managed Teams  (Competitive Advantage)

Accepted Answer

Produce high productivity through increased employee commitment and creativity

Question 30

Decenteralization   (Competitive Advantage)

Accepted Answer

Allows employees closest to the problems, productions, and clients, to make timely decisions

Question 31

High wages are contigent on

Accepted Answer

Organizational Performance

Question 32

High Wages indicates the organization values its employees.

Accepted Answer

True

Question 33

High remuneration helps an organization attract talented employees and retain existing employees

Accepted Answer

True

Question 34

Companies need to invest resources in the training employees to ensure skill development

Accepted Answer

True

Question 35

Reduction of status differences

Accepted Answer

Leads to employees concentrating on work related issues rather than biases and prejudices of the management

Question 36

Sharing information:

Accepted Answer

Helps employees participate in the decision making process

Question 37

Functions of management are:

Accepted Answer

Planning, organizing, controlling, and leading

Question 38

Kinds of managers are:

Accepted Answer

Top, middle, first-line, and team leaders

Question 39

Roles played by managers include:

Accepted Answer

interpersonal, informational, and decisional

Question 40

Skills essential for managers are:

Accepted Answer

Technical, human, and conceptual skills

Question 41

Companies look for a total of four sets of skills in individuals to identify potential managers. These desired skills are technical skills, human skills, conceptual skills, and motivation to manage.

Accepted Answer

True

Question 42

A manager striving to improve orgizational ____________ is accomplishing tasks that help fulfill organizational objectives.

Accepted Answer

effectiveness

Question 43

Top managers are responsible for creating a context for change in the organization.

Accepted Answer

True

Question 44

Upper-level managers may actually spend more time dealing with people than lower-level managers

Accepted Answer

True

Question 45

A manager engaged in the management function of __________ is monitoring progress toward goal acheivment and taking corrective action when needed.

Accepted Answer

Controlling

Question 46

Which type of skills tends to be most important to the success of lower-level managers?

Accepted Answer

Technical Skills

Question 47

The four classical functions of management are (1) making things happen, (2) meeting the competition, (3) organizing people, projects, and processes, and (4) leading.

Accepted Answer

False

Question 48

Which skills increase in their importance to success as managers rise through the managerial ranks?

Accepted Answer

Conceptual skills and the motivation to manage

Question 49

Typical responsibilities for _____________ include setting objectives consistent with organization goals and then planning and implemmenting the subunit strategies for achieving these goals.

Accepted Answer

middle managers

Question 50

Managers who train and supervise the performance of nonmanagerial employees, and who are directly responsible for producing the company\'s products or services, are categorized as:

Accepted Answer

first-line managers

Question 51

Top managers

Accepted Answer

Hold positions like chief executive officer (CEO), Chief Operating Officer (COO), Chief Financial Officer (CFO), and Chief Information officer (CIO) and are all responsible for the overall direction of the organization.

Question 52

Middle managers

Accepted Answer

Responsible for setting objectives consistent with top management\'s goals and for planning and implementing subunit strategies for achieving these objectives.

Question 53

First line managers

Accepted Answer

Train and supervise the performance of non-managerial employees who are directly responsible for producing the company\'s products or services.

Question 54

First line managers are the only managers who do not supervise other managers.

Accepted Answer

True

Question 55

Interpersonal roles subroles:

Accepted Answer

Figurehead role, leader role, liaison role

Question 56

The figurehead role

Accepted Answer

Managers perform ceremonial duties like reading company visitors, speaking at the opening of a new facility, or representing the company at a community lunch and to support local charities.

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