Management #3 Exam – Flashcards
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The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ______ approach.
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contingency
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Leadership is the ability to ______ employees to pursue organizational goals.
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influence
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In Fiedler's contingency leadership model, the amount of influence a leader has in his or her immediate work environment is called his or her ____.
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situational control
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Fiedler's contingency leadership model determines if a leader's style is _____.
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task-oriented or relationship-oriented
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"Do my subordinates perform unambiguous, easily understood tasks?" This question reflects the dimension of situational control called _____.
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task structure
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One of three dimensions of situational control in the contingency leadership model, ______ is the extent to which tasks are routine, unambiguous, and easily understood.
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task structure
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The model that requires a manager to assess her own style and her situational control is _____.
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Fiedler's contingency model
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Acting humble or friendly or making someone feel good or important before making a request are influence tactics known as _____.
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ingratiating tactics
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______ model of leadership emphasizes that leaders have different sorts of relationships with different employees.
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Leader-member exchange (LMX)
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____________ is the model in which an effective leader makes desirable rewards available, clarifies how employees can achieve objectives, and provides them support in doing so.
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House's path-goal model
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_________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.
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storming
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Self-managed teams are groups of workers who have been given ______ for their task domains.
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administrative oversight
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A _______ is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.
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team
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The conflict-handling style in which a person neglects their own concerns and allows the concerns of another to prevail is known as _____.
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accomidating
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Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity are called a _____.
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group
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Rita is on a team that consists of members who interact by computer network to collaborate on project. She is on a(n) ________.
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virtual team
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A group that is created to do something productive for the organization and is headed by a leader is called a(n) _____.
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formal group
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______ is designed to elicit different opinions without inciting people's personal feelings.
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programmed conflict
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A work team that works to accomplish tasks that require people with specialized training and a high degree of coordination is called a(n) _____.
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action team
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________ is defined as reciprocal faith in others' intentions and behaviors.
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trust
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______ communication channels develop outside the organizational structure and do not follow the chain of command.
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informal
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The process of actively decoding and interpreting verbal messages, which requires full attention and processing, is known as active _____.
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listening
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Communication is _____.
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the transfer of information and understanding from one person to another
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When thieves use your name and good credit rating to get cash or buy things, it is known as _____.
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identity theft
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When your intended message is sent accurately in the least amount of time, you are a(n) _____.
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efficient communicator
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Channels of communications that follow the chain of command and are considered as official are termed _____.
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formal
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The study of the meaning of words is called _____.
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sematics
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Gossip and rumor in an organization are part of the _____, which itself is a type of ______ communication channel.
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grapevine; informal
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A person's characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories, is known as _____.
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a linguistics style
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The source for crowdsourcing is most often _____.
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the online community
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_________________ is "the ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought."
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emotional intelligence
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The tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in is called _____.
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fundamental attribution bias
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______ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.
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stress
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People with low self-esteem ______ than those with higher self-esteem.
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are more dependent on others
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______ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.
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Ethnocentrism
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______ occurs when we form an impression of an individual based on a single trait.
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The halo effect
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A person who is apt to take initiative and persevere to influence the environment is said to have a(n) ______ personality.
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proactive
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The tendency to remember recent information better than earlier information is called _____.
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the recency effect
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The extent to which an employee identifies with an organization and is committed to its goals is called _____.
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organizational commitment
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Which of the following is not one of the four layers of the diversity wheel?
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management status
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A simple model of motivation does not include which of the following?
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unfulfilled need
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______ is the expectation that successful performance of the task will lead to the desired outcome.
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instrumentality
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______ is defined as the psychological processes that arouse and direct goal-directed behavior.
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motivation
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Of the following, which is not a core job characteristic?
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teamwork
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The weakening of behavior by ignoring it or making sure it is not reinforced is called _____.
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extinction
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To achieve psychological growth, according to the self-determination theory, people need to satisfy the three innate needs: competence, autonomy, and _____.
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relatedness
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__________ is the process of increasing the number of tasks in a job to increase variety and motivation.
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job enlargement
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Theories that try to understand the thought processes by which people decide how to act are called _____.
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process perspectives
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Maslow's levels of needs, in order from lowest (most basic) to highest level, are ______.
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physiological, safety, love, esteem, and self-actualization
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The process of strengthening a behavior by withdrawing something negative is called _____.
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negative reinforcement
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Sandeep tells a staff member that he is taking her off probation because she has fixed her tardiness problem. What is this an example of?
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negative reinforcement
