question

Managers do not spend all of their time managing.

answer

True

question

Empowerment is the process of asking an individual to think, behave, take action, and control work and decision making in an organization.

answer

False

question

There are two major functions that all successful managers perform.

answer

False

question

The principles of management are drawn from a number of academic fields, principally, the fields of:

answer

Leadership, management, and strategy

question

Three different types of planning used in the function of management are:

answer

Strategic, tactical, and operational

question

Effective controlling requires the existence of plans...

answer

Since planning provides the necessary performance standards or objectives

question

Three key managerial skills are:

answer

Conceptual, human, and technical

question

To be successful, empowerment requires:

answer

Motivated skilled workers, and managers focused on employee development and power sharing

question

Corporate social responsibility (CSR) involves:

answer

actions designed to protect and improve society, actions designed to protect and improve the corporation's own interests, actions to improve the inactive relationship between the corporation and its business environment

question

The four functions of management are:

answer

Planning, leading, organizing, and controlling

question

Only supervisors are affected by the principles of management.

answer

False

question

Planning is a function of management that involves setting objectives and determining a course of action for achieving these objectives.

answer

True

question

To be effective at leading, managers must first understand their employees' personalities, values, attitudes, and emotions.

answer

True

question

Reducing waste and pollution is a key indicator of performance.

answer

True

question

Leadership involves the use of power and authority, while management involves the use of non-coercive influence.

answer

False

question

Global trends affect both the style and the substance of management.

answer

True

question

As the economy moved from manufacturing to services, the need for engaging workers' minds and hearts became more important.

answer

True

question

People who behave unethically have a character flaw.

answer

False

question

Which of the following is clearly linked to gaining a competitive advantage?

answer

Managing human resources

question

The scientific approach to management is sometimes referred to as:

answer

Taylorism

question

People in societies where uncertainty avoidance is high:

answer

Want strict rules, laws, and policies

question

The changing demographics are most important to which major challenge?

answer

Managing diversity

question

People in high power distance societies expect:

answer

Unequal power distribution

question

Countries with low collectivism:

answer

All of the above

question

Managing diversity is a major challenge facing organizations today.

answer

True

question

Leaders of an organization set the moral tone of the organization.

answer

True

question

Operating in global markets is a new concept for business organizations.

answer

False

question

Ethics implies deciding on a course of action when clear decision rules are available.

answer

False

question

Five dimensions of national culture is a framework created by Geert Hofstede.

answer

True

question

The Nature vs. Nurture debate is focused on:

answer

The origin of personality

question

At work, two job attitudes that have the greatest potential to influence how we behave are:

answer

Job satisfaction and organizational commitment

question

Rather than to actual behaviors, attitudes are more strongly related to:

answer

Intentions

question

The values that are important to a person tend to affect the types of decisions they make.

answer

True

question

Under the psychological contract, an employee may believe that if he or she works hard and receives favorable performance evaluations, he or she will receive an annual bonus.

answer

True

question

Our personality is another explanation for why we perform citizenship behaviors.

answer

True

question

Focusing on some aspect of the environment and ignoring other elements is called:

answer

Selective perception

question

________ are voluntary behaviors employees perform to help others and benefit the organization.

answer

Organizational citizenship behaviors

question

The three components of the perception process are:

answer

Perceiver, target, situation

question

When engaging in job design or enrichment, a manager should consider:

answer

Personality in relation to work behavior

question

Studies show that our personality does not have lasting consequences for us.

answer

False

question

Job attitudes are more related to citizenship behaviors than they are to job performance.

answer

True

question

Organizational commitment is the unemotional attachment people have toward the company they work for.

answer

False

question

Biased visual perception may not necessarily lead to inaccurate inferences about the people and objects around us.

answer

False

question

Stereotypes are generalizations based on an individual characteristic.

answer

False

question

Firms with clearly communicated, widely understood and collectively shared mission and vision have been shown:

answer

Perform better than those without them

question

Those stakeholders most often emphasized in mission statements are:

answer

Customers and employees

question

The strategy should flow directly from the mission, since the strategy is intended to achieve the mission and satisfy the organization's vision.

answer

False

question

Strategy encourages actions that support the culture of the organization.

answer

False

question

Consciously creating an environment where passion is both encouraged and developed starts at the top through the communication of mission and vision.

answer

True

question

How are shareholders affected by a firm's strategies?

answer

Their wealth increases or decreases with the firm's actions

question

The ______ is how the firm aims to realize it mission and vision.

answer

Strategy

question

A _______ communicates the organization's reason for being, and how it aims to serve its key stakeholders.

answer

Mission statement

question

________ are those parties who have some influence over the organization or stake in its future.

answer

Stakeholders

question

_________ is the function of management that involves developing an organizational structure and allocating human resources to ensure the accomplishment of objectives.

answer

Organizing

question

Mission and vision communicates the organization's values and purpose.

answer

True

question

The best vision statements create harmony with regard to the status quo.

answer

False

question

Customers, employees, and investors are the stakeholders most often emphasized in the mission statement.

answer

True

question

Nominal Group Technique (NGT) requires extensive preparation and supplies.

answer

False

question

Managers develop mission and vision statements not only to clarify the organization's larger purpose, but also to meet or exceed the needs of its stakeholders.

answer

True

question

Strategy formulation answers the question:

answer

What should be our strategy?

question

A firm's strategy includes which of the following?

answer

Captures how vision and mission will be achieved

question

Characteristics of MBO include which of the following?

answer

Systematic and organized approach

question

Success and progress in achieving goals and objectives will be indicated by how well the vision and mission are achieved.

answer

False

question

Functional areas, like accounting and marketing, will need to have goals and objectives that help show how those functions are contributing to the organization's goals and objectives.

answer

True

question

Goals and objectives provide a form of control since they create a feedback opportunity regarding how well or how poorly the organization is executing its strategy.

answer

True

question

Superiority in competitive advantage refers to all of the following factors except:

answer

Low cost

question

For a differentiation strategy to be effective, the product difference should not be based on:

answer

Price

question

Straddling strategies as an approach to strategic management is not recommended for which reason:

answer

It is an indication that the firm's managers have not made necessary choices about the business and its strategy

question

Using Porter's analysis, firms are likely to generate higher profits if the industry includes which of the following?

answer

Difficult to enter

question

Strategic management process is the coordinated means by which an organization chooses its mission and vision.

answer

False

question

Not all organizations need strategies to survive and thrive.

answer

False

question

One approach to focusing is to service either industrial buyers or consumers, but not both.

answer

True

question

A cost-focus strategy is a low-cost, narrowly focused market strategy.

answer

True

question

A firm that possesses a valuable and rare resource will not gain a competitive advantage unless it can actually put that resource to effective use.

answer

True

question

For successful business organizations, the only constant is _______.

answer

Change

question

When a company has a diverse product line, each product will have unique demands, deeming divisional structures more useful.

answer

True

question

In an example of a matrix structure at a software development company, business analyst, developers, and testers each report to a functional department manager and to a project manager simultaneously.

answer

True

question

The U.S. Department of Labor and the Organization for Economic Co-operation and Development have reported that the average age of the U.S. workforce will decrease as the baby boom generation nears retirement age.

answer

False

question

Despite potential benefits, the disadvantages of a matrix structure include which of the following?

answer

There is potential conflict with team members and team leaders

question

Organizational change can take the form of which of the following?

answer

Structure, strategy, policies, or culture

question

Organizational structure is a formal system of task reporting and reporting relationships that:

answer

Control employees, coordinate employees, and motivate employees

question

A number of things organizations can do prior to change to prepare employees include which of the following?

answer

Allow employees to participate

question

Why do employees who participate in planning change efforts tend to have more positive opinions about the change?

answer

They will have a sense of ownership of the planned change and are more likely to be on board

question

In order to make change permanent, the organization may benefit from sharing the results of the change efforts with:

answer

Employees

question

Some employees are more comfortable in a centralized organization where their manager confidently gives them instructions and makes decisions.

answer

True

question

Functional structures tend to be effective when an organization has a large number of product and services requiring special attention.

answer

False

question

The act of including employees in the change process can drastically reduce opposition to new methods.

answer

True

question

Globalization can be either a threat or an opportunity, depending on their ability to adapt to relevant changes.

answer

True

question

In order to convince, people that change is needed, the change leader must convince every person individually.

answer

False

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