question

Which behavior would you most likely see in a low humane orientation culture?

answer

When people form new acquaintances, they avoid physical gestures

question

Which topic should you avoid discussing in both Brazil and India?

answer

poverty

question

prefer informality in most interpersonal business interactions.

answer

People from low uncertainty avoidance cultures

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refers to a mind-set that values choice more than obligation.

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Individualism

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Why is it important to learn about the customs and etiquette of Brazil, Russia, India, and China in particular?

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They are expected to become important business markets.

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Which is most likely to happen in an egalitarian culture?

answer

The company will award stock to employees so they can share in the ownership.

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is the degree to which an organization or society encourages and rewards individuals for being fair, altruistic, friendly, generous, caring, and kind.

answer

Humane orientation

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Which of the following statements about stereotyping is true?

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Popular culture plays an important role in the formation of negative stereotypes.

question

Khadija is an international student who has mixed feelings about life in Riverside. The people are helpful and friendly, but they sometimes make unflattering and incorrect assumptions about her culture. The behavior of the people of Riverside is an example of which of the following concepts?

answer

stereotyping

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Collectivists tend to

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view themselves as interdependent, forming an identity based on that of their family and friends.

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is a measure of your ability to work with and adapt to people from other backgrounds.

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Cultural intelligence

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In societies with low performance orientation, people

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hold relationships to be more important than results.

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High future orientation cultures

answer

focus more on intrinsic motivation

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deal with the levels of independence and interdependence that people in a society possess and encourage.

answer

Individualism and collectivism

question

Which of the following is characteristic of people from high uncertainty avoidance cultures?

answer

They often stress orderliness and consistency, even if it means sacrificing experimentation and innovation.

question

members of other groups are all the same.

answer

Outgroup homogeneity effect is the assumption that

question

While evaluating the various courses available at the University of Radcliffe, Marcie skips over the language brochures. She believes that learning a new language is unnecessary; English is considered the global business language and she speaks it fluently. Which of the following statements, if true, makes her decision a bad one?

answer

Learning another culture's language helps you understand its people better.

question

Which of the following is a feature of hierarchical cultures?

answer

Leaders expect employees to comply with their decisions because of their authority.

question

In high gender egalitarianism cultures

answer

men and women are encouraged to occupy the same professional roles

question

The cultural dimension that deals with the level of confrontation and directness considered appropriate and productive is called _____.

answer

assertiveness

question

In a highly assertive culture, you would be likely to observe people

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using competitive language when evaluating ideas.

question

Which of the following statements is true of cultural dimensions?

answer

Cultural dimensions are factors that help you understand a culture's underlying goals and motivations.

question

Tulip has been asked to create an effective business message aimed at making the employees understand the benefits of working in a group. In the process of creating the business message, she studies the background of the employees and their needs and priorities. This action belongs to which step of the AIM planning process used for developing influential messages?

answer

? audience analysis

question

In the course of creating an effective business message, excellent business thinkers are most likely to

answer

identify and articulate key questions and problems

question

Analyzing a business problem typically involves

answer

uncovering relevant facts.

question

While examining the pros and cons of introducing a stress-busting yoga program for the employees of Hillock Inc., Juanita learns that the pros far outnumber the cons and decides to recommend implementation of the yoga program. Which of the following statements is most likely to increase the positivity of her proposition?

answer

The yoga program would increase the efficiency of the employees.

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Which of the following is most likely to lower a person's credibility?

answer

exaggeration of facts

question

To break out of the reputation of an inexperienced newcomer, you should

answer

ask your boss for ideas about improving your professional reputation.

question

Which of the following is most likely to be true about excellent business writers?

answer

They spend a significant amount of time reviewing their work.

question

What is the most likely impact of slanting facts?

answer

It reduces the credibility of a business message

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Typically, in the context of developing effective business messages, the priorities of the targeted audience

answer

tend to shift more often than values.

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Which of the following is most likely to be included in the drafting stage of writing an effective business message?

answer

making the message easy to read

question

In order to make business messages more positive, writers should focus on actions they can accomplish and demonstrate a realistic optimism. However, they should be careful

answer

not to exaggerate facts.

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Which of the following should ideally be one of the goals of a business communicator?

answer

to express the message in a way that respects others

question

In all business messages, communicators should ideally aim to

answer

project concern for others.

question

Which of the following suggestions should be followed to build a well-reasoned business position?

answer

Use strong analogies.

question

While analyzing the advantages of orientation programs for new employees, Carter learns that these programs can make new employees more comfortable in their jobs and thus help them focus on their work. This in turn increases employee efficiency and reduces the likelihood that they will quit their jobs. Which of the following statements should Carter avoid making because it exaggerates the facts?

answer

Orientation programs eliminate the likelihood of new employees quitting their jobs.

question

At the U.S. division of Bluebell Inc. the productivity of the employees is going down. Kinsey, the branch manager conducts thorough research and learns that most of the employees were involved in social loafing. If he wants to use the deductive approach, how should Kinsey structure his report to senior management?

answer

state the primary message; lay out supporting reasons; conclude with a call to action

question

Daniel has to prepare a report outlining the reasons why his company is going to shut down two factories in the United States. How will Daniel structure the report if he wants to use the inductive method?

answer

lay out the supporting reasons in careful order; state the primary message

question

To build well-reasoned business positions, one should

answer

avoid faulty cause/effect claims.

question

Which of the following is typically included in the reviewing stage of writing an effective business message?

answer

removing distractions from the message

question

The inductive approach to writing a business argument

answer

provides the supporting reasons first before the primary message.

question

values.

answer

Terence works as a software developer and is very particular about maintaining the quality of his work. He has set a very high standard for himself as well as those working under him. Terence's high ideals are referred to as

question

_____ are statements that can be relied on with a fair amount of certainty and can be observed objectively.

answer

Facts

question

The deductive approach is also known as the _____ approach.

answer

direct

question

Which of the following steps typically belongs to the reviewing process?

answer

proofreading the document

question

To ensure the completeness of a business message, one should

answer

be specific

question

The less specific you are while writing your business messages, the greater the possibility that your readers will

answer

scan and skim your message

question

In the context of the reviewing process, the "A" in the FAIR test stands for _____.

answer

access

question

Documents with a lot of text and not much white space

answer

make business texts look cluttered.

question

Improving ease of reading with natural style requires that the writer

answer

use short and familiar words.

question

Which of the following statements about navigational designs will help improve the ease of reading?

answer

Avoid formatting features that distract readers from the main message.

question

Which of the following statements about business messages is true?

answer

Providing required information is essential because not providing enough information can leave your reader wondering how to respond.

question

People are most likely to process the information in a message quickly when writers

answer

use action verbs.

question

Which of the following is most likely to have a negative impact on your readers' perceptions of your credibility

answer

being vague

question

For business documents, which of the following guidelines helps improve the ease of reading?

answer

For complex messages, use headings.

question

How does the use of figures of speech (such as idioms and metaphors) in business writing affect readers?

answer

It can confuse readers because they contain nonliteral meanings.

question

When writers use long paragraphs in business messages, it

answer

shows disrespect for the reader's time

question

Writers of business messages should avoid sentences that begin with "it is" or "there are" because they

answer

contain more words than necessary.

question

Which of the following is the effect of using active voice while writing business messages?

answer

It emphasizes the business orientation of action.

question

While conducting the FAIR test, which of the following questions will help you analyze whether your message demonstrates respect for the inherent worth of your audience?

answer

Have you shown that you value others?

question

The use of uncommon words in a business message is most likely to

answer

make it more difficult for readers to interpret the message.

question

While conducting the FAIR test, which of the following questions will help you analyze the impact of your business message?

answer

Have you thought about how the message will affect stakeholders?

question

Typically, paragraphs in routine business messages have

answer

40-80 words.

question

In the context of the reviewing process, the "F" in the FAIR test stands for _____.

answer

facts

question

Which of the following is one of the advantages of using the FAIR test to review business documents?

answer

It helps ensure that there are no logical errors in the message.

question

Which guideline for navigational design is most likely to improve the ease of reading for business messages?

answer

Use white space appropriately.

question

To help business writers make their messages easier to read, they should

answer

use short sentences.

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