KRM-1 Quiz – Flashcards

If "every process and every person in an organization has customers," then, a) external suppliers provide only to external customers b) some customers are external and some are internal c) no customers can have both internal and external suppliers d)internal suppliers provide products to external customers

which of the following outcomes is not a direct result of a market analysis? a) identical of customer needs b) corporate responses to changes in the business environment c) development of core competencies d) assessment of competitors strength

the core processes in a value chain must:

support process:

characteristics of service provider operations: a) perishable outputs b) low labor requirements c) low customer contact d) tangible output

foundation for managing processes and value chains is a) operations strategy b) project management c) a market orientation d) globalization

credit card processing firm would list which of the following competitive priorities for its external customers: a) concurrent engineering b) mass customization c) postponement d) consistent quality

gymnastics was able to serve large crowds of customers and then adjust operations to serve very few customers thanks to their competitive capability relates to a) cost b) flexibility c) quality d) time

_______ are the fundamental activities that organizations use to do work and achieve their goals a) tasks b) inputs c) operations d) processes

which of the following considerations is not involved in developing a corporate strategy? a) developing a staffing plan for the upcoming production period b) monitoring and adjusting to changes in the business environment c) identifying and developing the firm's core competencies d) personding to pressures for flexibility

following scenarios illustrates an order winner:

core competencies reflect:

core competencies include: a) an abundance of customers b) a well-trained, flexible workforce c) employee benefits d) an abundance of competitors

operations strategy translates service of product plans and competitive priorities for each market segments into:

SSS is a local restaurant serving the needs of college students, faculty, and staff. The manager is considering adding a website so carry-out customer scan order in advance more easily. Which process would be a core process in this new undertaking? a) web design b) budgeting c) creating file system for recipes d) scheduling wait staff