keyboarding unit 1 - Flashcards

question

*VOCAB*

answer

*VOCAB*

question

*1. CPU*

answer

1. the central processing unit or part inside the body of the computer that enables the computer to function; sometimes referred to as the brain of the computer

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*2. hard drive*

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2. the component in the body of the computer that stores all your files and folders

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*3. hardware*

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3. physical parts of the computer or technical equipment

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*4. internet*

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4. interconnected computer networks throughout the world that everyone can use

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*5. laptop*

answer

5. a small mobile computer

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*6. motherboard*

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6. the main board in the body of the computer; contains chips and other components

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*7. software*

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7. a computer program or a set of instructions for the hardware to perform

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*8. spreadsheet*

answer

8. software that acts like a calculator and is frequently used for numbers and money

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*9. word processor*

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9. software used to create printable material

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*OVERVIEW OF HARDWARE AND SOFTWARE*

answer

*OVERVIEW OF HARDWARE AND SOFTWARE*

question

*An example of software is a _____.*

answer

spreadsheet

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*An example of hardware is a _____.*

answer

monitor

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*1. motherboard* *2. CPU* *3. system software* *4. program* *5. laptop*

answer

1. the main board in the body of the computer 2. the central processing unit 3. software that helps run the computer hardware 4. instructions for the computer written in a programming language 5. a small mobile computer

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*A telephone-repair technician uses a meter to measure voltage on a phone line. This meter is an example of _____.*

answer

hardware

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*An administrative assistant types a document, saves, and prints. The assistant is using _____.*

answer

hardware and software

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*Select each procedure that will keep the computer safe and working properly.*

answer

Wash your hands thoroughly before using the computer. Gently type on the keyboard. Set your water bottle on a table that is away from hardware.

question

*VOCAB*

answer

*VOCAB*

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*1. CAD*

answer

1. Computer Aided Design, or the use of software to aid in technical drawings and models

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*2. computer network*

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2. a group of computers that are interconnected in order to share information or documents

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*3. data*

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3. information processed or stored by the computer

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*4. database*

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4. software that organizes a collection of data

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*5. diagramming software*

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5. software used to draw a diagram or flow chart

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*6. e-mail*

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6. electronic mail, or a method used to write, send, receive, and store written communication

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*7. fax machine*

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7. technology used to transfer copies of documents over the telephone network

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*8. GPS*

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8. Global Positioning System, or a receiver that transmits precise information about location, direction, local time, and speed through a system of satellites

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*9. image-editing software*

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9. also known as graphics software, this software enables a person to change or create visual images on a computer

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*10. PDF*

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10. a Portable Document Format used to send documents electronically

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*11. presentation software*

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11. software that allows you to create slide-show presentations.

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*12. projector*

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12. a device that is connected to a computer to project the computer screen onto a much larger screen so that many people can view it at once

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*13. query*

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13. fields on a screen used to search for specific information in a database

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*14. scanner*

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14. a device that scans images, printed text, or an object and converts it to a digital image

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*15. scheduling software*

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15. software that contains a calendar and the capability to send and receive meeting notices

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*16. Web browsers*

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16. software used to browse the World Wide Web

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*17. Web page*

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17. a page on the World Wide Web that may contain text, images, audio, or video

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*18. world wide web*

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18. commonly shortened to WWW or simply referred to as the Web, it is a system of interlinked documents or Web pages accessed through the Internet

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*CURRENT BUSINESS TECHNOLOGY*

answer

*CURRENT BUSINESS TECHNOLOGY*

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*Presentation software allows users to _____.*

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create a slide show

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*CAD helps professionals to _____.*

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create a technical drawing

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*Image-editing software is used to_____.*

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enhance a photograph

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*A database is used to _____.*

answer

organize a large collection of information

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*Ally typed a business letter. She most likely used a _____.*

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word processor

question

*VOCAB*

answer

*VOCAB*

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*1. shared drive*

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1. a hard drive on the network where many people within a business can add and retrieve files

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*2. web site*

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2. a collection of Web pages that contain text and images, accessed via the Internet

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*BUSINESS SOLUTIONS CASE STUDIES*

answer

*BUSINESS SOLUTIONS CASE STUDIES*

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*The first step in the five-step process for problem-solving is to _____.*

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understand the task or need

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*The last step in the problem-solving process is to _____.*

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evaluate your work

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*Shawn is asked to draw a diagram illustrating how to fix a piece of equipment. He writes down several types of software he could use. Which step of the five-step problem-solving process is he using?*

answer

Considering solutions and list ideas.

question

*1. e-mail* *2. GPS* *3. fax machine* *4. web browser* *5. word processor*

answer

1. send a message and an attached document to ten staff members 2. get directions to a destination 3. send a copy of documents to another office 4. search the Web for information 5. type a business letter

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*Nick is a photographer. He uses a digital camera, and when reviewing a photograph, he notices a bright reflection in it. He is pretty sure he can fix this small spot. Nick should _____.*

answer

import the photograph to his computer and use image-editing software to fix it

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*VOCAB*

answer

*VOCAB*

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*1. Automated Fingerprint Identification*

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1. a technique used to verify a person's fingerprints

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*2. digital ink pen*

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2. a pen that captures handwritten notes and downloads it to the computer so that the text may be displayed on the monitor

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*3. Electronic Paper Display*

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3. a display or sign with the ability to update the information electronically

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*4. integrated circuit*

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4. a miniature electronic circuit or device that electricity flows through, made of silicon; it may also be called a chip

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*5. radio transceiver*

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5. an electronic device that uses an antenna to read and send information by way of a radio signal

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*6. RFID*

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6. a Radio Frequency Identification or an automatic identification device that lets you store and retrieve information

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*7. smart card*

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7. a pocket-sized card that can store data and process information

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*8. touch-screen computer*

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8. a computer with a screen as large as four by six feet that the user can use to give the computer directions; for example, you can tap an icon with your finger twice on the screen to open a document

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*EMERGING TECHNOLOGY*

answer

*EMERGING TECHNOLOGY*

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*A type of technology that can be attached to a tag and used to identify postal packages is a(n) _____.*

answer

RFID

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*A smart card is _____.*

answer

a device about the size of a credit card that stores and processes data

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*Technology that verifies a person's identity is _____.*

answer

Automated Fingerprint Verification

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*Select the items below that are examples of things that could use the smart card technology.*

answer

insurance cards driver's licenses payment cards for fuel

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*A company wishes to increase security at the employee entrance. Which of the following technologies would be the most useful?*

answer

Automated Fingerprint Verification

question

*The director of sales for a large company would like to present quarterly financial information from a computer to an audience of more than one thousand employees. These employees gather in an auditorium at the end of each quarter. Which of the following technologies would be the most useful to him?*

answer

touch screen computer

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*VOCAB*

answer

*VOCAB*

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*1. computer network*

answer

1. a group of computers that are interconnected in order to share information or documents

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*2. CPU*

answer

2. the central processing unit or part inside the body of the computer that enables the computer to function, sometimes referred to as the brain of the computer

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*3. hard drive*

answer

3. the component in the body of the computer that stores all of your files and folders

question

*4. hardware*

answer

4. physical parts of the computer or technical equipment

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*5. internet*

answer

5. interconnected computer networks throughout the world that everyone can use

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*6. laptop*

answer

6. a small mobile computer

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*7. motherboard*

answer

7. the main board in the body of the computer that contains chips and other components

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*8. software*

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8. a computer program or a set of instructions for the hardware to perform

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*REVIEW*

answer

*REVIEW*

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*An example of hardware is a(n) _____.*

answer

e-mail

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*Components inside a computer such as CPU and motherboard are all examples of _____.*

answer

hardware

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*1. image-editing software* *2. word processor* *3. presentation software* *4. spreadsheet* *5. database*

answer

1. software used to enhance photographs 2. software used to type, edit, save, and print text 3. software used to create a slideshow 4. software used make calculations 5. software that organizes a collection of information

question

*Lydia used software to calculate the budget for each department. To create this budget, she used a _____.*

answer

spreadsheet

question

*1. graphics software* *2. word processor* *3. CAD* *4. laptop* *5. GPS*

answer

1. create a company logo 2. type a report 3. design a building 4. complete many types of tasks on a computer away from the office 5. get directions to a customer's office

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*The software used to help run the computer hardware is the _____.*

answer

system software

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*What is the first step in creating a maintenance schedule?*

answer

inventory equitment

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*VOCAB*

answer

*VOCAB*

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*1. cursor*

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a blinking line that indicates where the next letter, number, or character will appear

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*2. ergonomic*

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equipment and techniques that are designed to limit discomfort and avoid stress or injury.

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*3. home row*

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the row of letters in the middle of the keyboard that includes A S D F and J K L :

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*KEYBOARDING INTRODUCTION*

answer

*KEYBOARDING INTRODUCTION*

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*While your hands are on home row, your left hand rests lightly on _____.*

answer

a s d f

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*While your hands are on home row, both of your thumbs are on _____.*

answer

the space bar

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*Select all examples of proper keyboarding technique.*

answer

Sit up straight. Aim to make no mistakes. Relax your fingers.

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*Select the graphic that shows the proper hand position for keyboarding.*

answer

https://fgsd.owschools.com/media/g_keyms_2013/2/img_02.jpg

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*The cursor is the blinking line that indicates where the next letter, number, or character will appear.*

answer

true

question

*When using correct ergonomic technique be sure to _____.*

answer

Keep your arms comfortable at your side forming a 90° angle with your upper arms.

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*VOCAB*

answer

*VOCAB*

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*1. dexterity*

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skill and ease in using your hands

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*2. QWERTY keyboard*

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the most common layout of keys on a keyboard; the top row of letters includes Q W E R T Y

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*KEYBOARDING EXERCISES*

answer

*KEYBOARDING EXERCISES*

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*Which finger presses the H key on the keyboard?*

answer

index finger on the right hand

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*The second finger on the left hand types _____.*

answer

3 E D C

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*The pinky finger on the right hand types _____.*

answer

; P O ' / [ ]

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*The QWERTY keyboard is the most common layout of keys on a keyboard.*

answer

true

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*If you were practicing keyboarding and the exercise contained the letters, s, w, e, z, r, v, and t, what section of the keyboard are you practicing?*

answer

left

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*To improve at keyboarding, it is a good idea to master frequently typed words.*

answer

true

question

*To improve your keyboarding skills, you should _____.*

answer

practice typing the most frequently used keys and key combinations

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*VOCAB*

answer

*VOCAB*

question

*1. ten keypad*

answer

the numeric keys on a calculator or on a keyboard

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*NUMBER KEYPAD*

answer

*NUMBER KEYPAD*

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*The home keys on the numeric keypad are _____.*

answer

456

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*The * key is used for _____.*

answer

multiplication

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*Select all that apply.* *Proper numeric keyboarding technique includes:*

answer

resting your fingers gently on the home keys pressing the keys squarely in the center keeping your wrist straight

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*Which finger types the highlighted keys?*

answer

first

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*If you needed to add 45, 34, and 67, you would type _____.*

answer

45+34+67

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*REVIEW*

answer

*REVIEW*

question

*When your hands are on home row, your left hand rests lightly on _____.*

answer

A S D F

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*Select all examples of proper keyboarding technique.*

answer

Keep your eyes on the text you are typing. Aim to make no mistakes. Keep your hands slightly lower than your elbows.

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*Which finger presses the Shift key on the keyboard?*

answer

the pinky finger on the right or left hand

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*The home keys on the numeric keypad are _____.*

answer

456

question

*VOCAB*

answer

*VOCAB*

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*1. command*

answer

1. instructions that tell a computer what to do

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*2. desktop*

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2. the background screen on a computer; the main work area

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*3. directory*

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3. an organizational system used to organize files

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*4. folder*

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4. an object that contains multiple documents or files

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*5. GUI*

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5. graphical user interface; enables users to easily interact with their computers

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*6. menu*

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6. list of commands

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*7. multitasking*

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7. performing more than one task at a time

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*8. window*

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8. rectangular area on a computer screen where the action takes place

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*WHAT IS AN OPERATING SYSTEM?*

answer

*WHAT IS AN OPERATING SYSTEM?*

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*What OS is most commonly used by businesses?*

answer

Windows

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*This provides an easy method for workers to use their computers.*

answer

GUI

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*Select the application software.*

answer

spreadsheet word processing

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*What is the function of the GUI?*

answer

provides an interface between the user and the OS

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*These are pictures that you can click on to tell your computer what to do.*

answer

icons

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A(n)*____* is a list of commands that tell your computer what to do.

answer

menu

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*The desktops of computers running the same OS all look the same.*

answer

false

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*When you open your word-processing program, it opens in a _____.*

answer

window

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*The instructions for the OS provided by application software are known as _____.*

answer

system calls

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*How does the OS make multitasking possible?*

answer

by allocating RAM to open applications

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*The index used by the OS to manage computer files is called _____.*

answer

FAT

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*This type of file is created when you save your word processing document.*

answer

data

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*VOCAB*

answer

*VOCAB*

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*1. Quick Launch*

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an area on the taskbar from which frequently used programs can be opened

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*2. shortcut*

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an icon used to represent an application, a file, or a folder

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*3. start menu*

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a list of programs that can be opened by clicking on their names or icons

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*4. system tray*

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an area on the taskbar where icons representing programs that are always running are displayed

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*5. taskbar*

answer

an area that displays icons representing open applications

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*GETTING STARTED-EXPLORING THE DESKTOP*

answer

*GETTING STARTED-EXPLORING THE DESKTOP*

question

*Common icons found on the Windows desktop are _____.*

answer

My Computer My Documents Recycle Bin

question

*How long do deleted items remain in the Recycle Bin?*

answer

until it is empited

question

*Match the letters to the items they represent.* https://fgsd.owschools.com/media/g_keyms_2013/3/img_windows_desktop_assessment.jpg *1. A* *2. B* *3. C* *4. D*

answer

1. taskbar 2. start menu 3. quick Launch 4. system tray

question

*Users can add items to the Windows desktop.*

answer

true

question

*The Windows taskbar is generally found _____.*

answer

at the bottom of the screen

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*Clicking on this will minimize all open windows.*

answer

the show desktop icon

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*The taskbar can display a maximum of ten items.*

answer

false

question

*Denny often uses his word-processing program. Which of the following would Denny do to more easily access this program and increase his productivity?*

answer

create a shortcut for it on Quick Launch

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*The system tray contains _____.*

answer

the battery life

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*Icons appearing in the taskbar _____.*

answer

can be used to display open items can be used to minimize open items can be used to close open items

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*VOCAB*

answer

*VOCAB*

question

*1. interface*

answer

the way users interact with their computers

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*2. intuitive*

answer

automatic, something you do without thinking about it

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*USING THE INTERFACE*

answer

*USING THE INTERFACE*

question

*The Start menu on Windows computers changes based on actions performed by their users.*

answer

true

question

*The arrow next to All Programs indicates _____.*

answer

the presence of a submenu

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*When an item in a menu is gray, it means that _____.*

answer

the item is unavailable

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*The commands available from a menu change depending upon what you are doing.*

answer

true

question

https://fgsd.owschools.com/media/g_keyms_2013/3/img_toolbar_submenu.jpg *Use the image above to determine which toolbars will be displayed in the program you are using. *

answer

drawing formatting standard

question

*An ellipse (three dots) following a menu item indicates that _____.*

answer

clicking on the item will display a dialog box

question

https://fgsd.owschools.com/media/g_keyms_2013/3/img_view_menu.jpg *Which of these statements are true?*

answer

Details is selected. In the center section of the menu, only one item can be selected at a time.

question

*If you want help using drawing, word processing, and e-mail programs, the best place for you to find it is through the Start menu.*

answer

false

question

*VOCAB*

answer

*VOCAB*

question

*shortcut*

answer

an icon used to represent an application, a file, or a folder

question

*FILE MANAGEMENT*

answer

*FILE MANAGEMENT*

question

*These steps describe saving a newly created file.*

answer

Click on the Save icon. Name the file. Select Save from the File menu.

question

*Why should you delete files from your computer?*

answer

to improve your productivity to increase the computer's efficiency

question

*How do you print a document?*

answer

Click on the Print icon at the top of the screen. select Print from the File menu.

question

*How do you close a file?*

answer

Click on the X at the top right of the screen. Select Close from the File menu.

question

*REVIEW*

answer

*REVIEW*

question

*What tasks do most operating systems perform?*

answer

allocating RAM to open programs indexing files and folders managing communication between hardware and software providing icons users can click on to open programs

question

*What features are provided by most GUIs?*

answer

desktops icons menus windows

question

*1. audio recorder* *2. audio/video player* *3. backup* *4. defragmentation* *5. magnifier* *6. network setup* *7. on-screen keyboard* *8. remote control*

answer

1. saves sound files to a computer 2. enables people to use multimedia files on their computers 3.moves large groups of files to another place for storage 4. moves data around so that parts of files can stored next to each other 5. makes onscreen text bigger 6. lets computers in homes or small offices share printers 7. enables users to enter data using a pointing device 8. enables the operation of one computer from another computer

question

*1. antivirus* *2. cleaners* *3. data encryption* *4. file compression* *5. file wiping* *6. fire wall* *7. reader* *8. speech recognition*

answer

1. scans computers for harmful code 2. empties Recycling Bin and removes temporary files 3. scrambles data so it can be sent over the Internet safely 4. reduces the size of saved data so it can be transmitted more quickly 5. permanently removes files from a computer 6. prevents data that violates rules from entering a computer 7. voices information that appears on the computer screen 8. enables people to control their computers by telling them what to do

question

*1. icons* *2. quick launch* *3. start menu* *4. system tray* *5. taskbar*

answer

1. pictures that represent applications, files, or folders 2. place where frequently used programs can be opened 3. list of items that can be opened by clicking on their names 4. shows the programs that are always running 5. displays open applications or files

question

*An ellipse (three dots) following a menu item indicates that _____.*

answer

clicking on the item will display a dialog box

question

*Create a folder to _____.*

answer

organize your files

question

*When you save a file for the first time, you must _____.*

answer

name the file

question

*Which of the following statements describe the steps you need to take to delete a file? Select all that apply.*

answer

Confirm the deletion. Select Delete from the File menu. Select the file you want to delete.

question

*VOCAB*

answer

*VOCAB*

question

*1. Word processor*

answer

software used for writing, changing, formatting, saving, and printing text

question

*2. Command*

answer

an instruction for a computer to perform a specific task

question

*WORD PROCESSING BASICS*

answer

*WORD PROCESSING BASICS*

question

*Select each of the tasks that you could complete using a word processor.*

answer

Write a manuscript of a book Take notes for science class Create a table that lists your favorite movies and actors Make a list of homework assignments

question

*It is possible to make the document larger for viewing small text.*

answer

true

question

*In a word processing program, the ribbon or menus contain the _____.*

answer

commands

question

*VOCAB*

answer

*VOCAB*

question

*1. hard copy*

answer

a paper copy or printout of a document

question

*1. highlighting*

answer

using your mouse to drag across text; this causes the text and background to change color and become selected

question

*3. memorandum*

answer

a brief communication that provides information, directions, or advice

question

*WRITING AND EDITING A DOCUMENT*

answer

*WRITING AND EDITING A DOCUMENT*

question

*Select the guidelines you should follow when creating a memo.*

answer

Get to the point at the beginning of the memo. Single space the paragraphs in the memo. Keep the paragraph lengths short. Send copies to anyone who is affected by the memo.

question

*The parts of a memo are _____.*

answer

reader's name, your name, the date, the subject, and the body of the memo

question

*Karen just finished typing an important memo that she needs to send to many people, including the president of the company. Karen should _____.*

answer

proofread her work carefully, ask a coworker to look it over, and correct all mistakes

question

*Steve is proofreading his memo and he notices that he has typed a phrase twice. Steve should _____.*

answer

highlight the phrase and press Delete

question

*VOCAB*

answer

*VOCAB*

question

*1. alignment*

answer

the horizontal placement of text on the page

question

*2. font*

answer

a specific typeface or the way the text looks

question

*3. style*

answer

sometimes called font style, it is the way the text looks and includes bold, italic, underlined, or regular

question

*FORMATTING*

answer

*FORMATTING*

question

*If you change the text to bold, you are changing the _____.*

answer

style

question

*Ethan wants to change the font in his document. He should _____.*

answer

highlight the text and select a new font

question

*VOCAB*

answer

*VOCAB*

question

*1. shortcut*

answer

a special combination of keys that tells the computer to perform a command

question

*COPYING, CUTTING, AND PASTING*

answer

*COPYING, CUTTING, AND PASTING*

question

*Gabe wants to move text from one document to another document. He should _____.*

answer

highlight the text, select the cut command, move to the new document, make sure the cursor is in the correct location, and select the paste command

question

*1. first* *2. second* *3. third* *4. fourth* *5. fifth*

answer

1. type the text 2. highlight the text 3. select the copy command 4. move the curosr 5. select the paste command

question

*VOCAB*

answer

*VOCAB*

question

*1. columms*

answer

vertical sections of text separated by blank space

question

*2. graphic*

answer

an image or picture on a computer screen or printed on paper

question

*NEWSLETTERS*

answer

*NEWSLETTERS*

question

*If you want three vertical sections of text on your page, create _____.*

answer

colums

question

*Select the tips you should follow when creating a newsletter.*

answer

Know your audience and put yourself in its shoes. Get to the point quickly. Be clear and concise.

question

*Stacy sent a memo to one hundred employees about a new medical plan the company was offering. The employees would need to complete some forms to take advantage of the new plan. She found that many people did not even read the memo. Stacy should _____.*

answer

create and send a newsletter

question

*REVIEW*

answer

*REVIEW*

question

*Select all examples of proper keyboarding technique.*

answer

Keep your eyes on the text you are typing. Aim to make no mistakes Keep your hands slightly lower than your elbows.

question

*The parts of a memo are _____.*

answer

reader's name, your name, the date, the subject, and the body of the memo

question

*Simon finds a spelling mistake in his business document. One of his words has an extra "s" in it. He should _____.*

answer

move the cursor just after the mistake and press Backspace

question

*If you change the text to bold, you are changing the _____.*

answer

style

question

*Monica made a mistake. She can select the undo command or use the shortcut to quickly correct her mistake.*

answer

true

question

*Jack is writing a paragraph for a school assignment. He proofreads his paper and notices that he used the word, "then" many times. To find a new word, Jack should use the _____.*

answer

thesaurus

question

*VOCAB*

answer

*VOCAB*

question

*1. presentation*

answer

information delivered to an audience

question

*2. presentation technology*

answer

software application that helps organize and convey information

question

*3. slide*

answer

a page of a presentation

question

*4. thumbnail*

answer

a scaled-down image of a slide

question

*WHAT IS PRESENTATION TECHNOLOGY?*

answer

*WHAT IS PRESENTATION TECHNOLOGY?*

question

*Pages of a presentation are called _____.*

answer

slides

question

*What information is displayed in the title bar?*

answer

the file name the program

question

The *_____* contains lists of commands used to create presentations.

answer

menu bar

question

*This toolbar has icons representing the application's basic operations such as Save and Copy.*

answer

standard

question

*Icons in this toolbar change the look of presentation text.*

answer

formatting

question

Use the *____* to add a line or circle to your presentation.

answer

drawing toolbar

question

Use the *______* to add a new slide to your presentation.

answer

insert menu

question

*Where does most of the work in creating a presentation take place?*

answer

normal (slide) view

question

*You can only enter text that will appear on slides in the Normal view.*

answer

false

question

*Match the letter with the feature it represents.* https://fgsd.owschools.com/media/g_keyms_2013/5/img_presentation_window.jpg *1. A* *2. B* *3. C* *4. D* *5. E* *6. F*

answer

1. slide pane 2. drawing toolbar 3. menu bar 4. task pane 5. formatting toolbar 6. slide (normal) view

question

*VOCAB*

answer

*VOCAB*

question

*1. intranet*

answer

a network of computers within an organization

question

*2. placeholder*

answer

an empty area that reserves space for new content

question

*HOW IS PRESENTATION TECHNOLOGY USED?*

answer

*HOW IS PRESENTATION TECHNOLOGY USED?*

question

*What are the benefits of using presentations to organize and deliver information?*

answer

They add visual appeal. They are easy to update. They can be quickly created.

question

*When can design templates be applied to the presentation?*

answer

all of the above

question

*How are additional slides added to presentations?*

answer

by clicking on the New Slide icon by selecting the New Slide option from the Insert menu

question

*This type of slide layout has placeholders for text, charts, and tables.*

answer

content

question

*Most presentation programs allow you to customize _____.*

answer

both design templates and design layouts

question

*Where can the slide layout be changed?*

answer

from the task pane

question

*These statements describe saving presentations.*

answer

Click on an icon to save. it is a good idea to save often. Name your file in a way enables you to find it later. Select the Save option in the File menu to save.

question

*WORKING WITH TEXT*

answer

*WORKING WITH TEXT*

question

Working with text in presentation programs is very *___* using text in other applications.

answer

similar to

question

*If your presentation uses a background, your text should _____.*

answer

work well with the background

question

*As a general rule, the number of fonts used in a presentation should be limited to _____.*

answer

3-4

question

*How do you insert text into a presentation?*

answer

by clicking in a placeholder and entering text by drawing a text box, clicking in it, and entering text

question

*Which of the items in the list below is not an option for formatting text in presentation programs?*

answer

language

question

*Text entered into a placeholder retains the formatting of the placeholder.*

answer

true

question

*All 24-point fonts take up the same amount of space on a slide.*

answer

false

question

*How many points are in an inch?*

answer

72

question

Pressing the Delete key deletes the text to the *____* of the insertion point.

answer

right

question

*You must give careful consideration before adding text to a placeholder because once text has been entered into a placeholder, the placeholder cannot be deleted.*

answer

false

question

*Choose all that apply. Which statement below describes the use of lists in presentation programs?*

answer

Bullets can be turned off and on. Lists don't have to use numbers or bullets. Use numbered and bulleted lists.

question

*What happens when you press the Enter key at the end of a line of bulleted text?*

answer

A new bullet point is added.

question

*Bullet points on a slide should be limited to _____.*

answer

4

question

*VOCAB*

answer

*VOCAB*

question

*1. clip art*

answer

digital artwork that can be used in documents

question

*2. graphics*

answer

visual representations of information that are not text—images, photos, symbols, diagrams, and so on

question

*WORKING WITH GRAPHICS*

answer

*WORKING WITH GRAPHICS*

question

*The following statements describe the use of graphics in presentations.*

answer

Graphics should be large enough to be seen by the audience. Graphics should be used when they are relevant to the content.

question

*Pictures found on the Internet that do not have copyright symbols may be legally used in your presentation.*

answer

false

question

*Select the steps for adding artwork into a placeholder on a presentation slide.*

answer

Double-click on the placeholder. Navigate to and select the file you want.

question

*Once artwork is inserted into a placeholder, it can be moved around on a slide.*

answer

true

question

*Which handle would you use to change both the height and width of the image above at the same time?* https://fgsd.owschools.com/media/g_keyms_2013/5/img_handles.gif

answer

C

question

*These statements describe the use of spreadsheets and tables in presentations.*

answer

Headers should be descriptive of the cell content. Limit the number of columns to four. The font size should be at least 18-point.

question

*Spreadsheets will be displayed as tables in presentations.*

answer

true

question

*Tables and spreadsheets can only be inserted into slides with blank layouts.*

answer

false

question

*Once a table or spreadsheet has been inserted into a slide, its formatting cannot be changed.*

answer

false

question

*VOCAB*

answer

*VOCAB*

question

*1. animation*

answer

a special effect used to make text and pictures move

question

*2. multimedia*

answer

the combination of media such as sound, video, text, and graphics

question

*3. transltion*

answer

a special effect used when moving between slides

question

*WORKING WITH SPECIAL EFFECTS*

answer

*WORKING WITH SPECIAL EFFECTS*

question

*In most presentation software, custom animations are added from the _____.*

answer

task pane

question

*Darcy was working on a presentation on playing chess. Because she chose the Checkerboard animation for her slide title, she had to use the same animation for her bullet points.*

answer

false

question

*When Diego was done adding special effects to his presentation, he wanted to see how it would look to his audience. How did he do this?*

answer

he clicked on the slide show button

question

*Mara's presentation included essential information about the company's new safety procedures. She wanted to make sure that the audience paid close attention to its content. Which of the choices below represents the best strategy for Mara to use when creating her presentation?*

answer

She should use the same slide transition for each slide.

question

*Which statements describe the use of sound in presentations?*

answer

Sound can be used with both animations and transitions. Sound can distract the audience when it is overused.

question

*Which statement describes the Direction option for animations and transitions?*

answer

Direction can be applied to both animations and transitions.

question

*Alisha was pitching a new marketing strategy to her team. She spent a lot of time preparing a presentation for her pitch. Her preparations paid off, and her team was convinced. Alisha likely used these strategies when creating her presentation.*

answer

She matched transitions to her content. She used consistent animations and transitions. She used only one type of animation on each slide.

question

*Multimedia is the combination of two or more types of media.*

answer

true

question

*VOCAB*

answer

*VOCAB*

question

*1. keynote*

answer

the main speech at an event delivered to all in attendance

question

*Cody's initial outline includes the main points he wants to make in the presentation:*

answer

current status recreation-center benefits project outline and timeline projected costs a look to the future

question

*After drafting his initial outline, Cody develops a general idea of what he wants to discuss under each point.*

answer

Current status—On this slide, he discusses the lack of recreational activities in the town. Teenagers hang out on corners and get into trouble. Older residents are growing fatter and more unhealthy. He knows that he needs several slides to develop this idea. Recreation center benefits—On this set of slides, Cody discusses the various activities that the center can provide and the benefits it will have for various age groups. He also lists advantages to the city, such as reduced crime, increased business, additional tax revenues, a more active and vital population, and a reduced need for city services. Project outline and timeline—Here Cody provides a timeline for the construction and discusses its phases. Projected costs—This slide provides an estimate for the cost of each phase of the project. A look to the future—This requires a set of slides giving descriptions and illustrations of how the center will be used by the city's residents as well as the advantages the city will gain as a result. At this point, Cody is ready to add to his outline. He will use bullet points and short phrases. He uses parentheses to indicate areas where illustrations will be needed and descriptions for them.

question

*Current status:*

answer

tax dollars lost (photo of failing shopping center) crime increasing (photo of youth hanging out on the corner next to a graffiti-covered wall) resident health declining (video of clinic waiting room full of overweight people coughing and sneezing)

question

*Recreation center benefits:*

answer

activities (video of recreation center in use): ball field track basketball court weight room multiuse pool age group benefits: youth teens adults retirees

question

*Project outline and timeline:*

answer

timeline (graphic) phase one: buy out tenants demolish buildings clear land phase two: build ball field, track, basketball court add lighting phase three: build weight room buy equipment phase four: build multiuse pool projected cost—spreadsheets showing the cost of each phase. A look to the future: age group usage (video of rec center in use with audio describing the benefits for the various groups) business growth increased city revenue

question

*CONTENT*

answer

*CONTENT*

question

*This is not a factor that you should use to determine the content of your presentation.*

answer

your technology

question

*If you are an expert in your field, the purpose of your presentation will remain the same for all types of presentations.*

answer

false

question

*All presentations should have this.*

answer

a clear central message

question

*Which of the following likely comes last in developing a presentation outline?*

answer

illustrations/examples

question

*In a presentation outline, each slide must represent a main point in the outline.*

answer

true

question

*Barry was giving a sales presentation to a client. He noticed that the client kept his eyes glued on the slide rather than looking at Barry. What likely went wrong when Barry was planning his outline?*

answer

He had included too much information on the slide.

question

presentation slides should not have more than *_____* bullet points.

answer

four

question

*What is the rule of seven?*

answer

no more than seven lines of text on a slide no more than seven words in a line of text

question

The font size on presentation slides should not be smaller than *_____* -point.

answer

24

question

*A slide in Dakota's presentation contains the following information: risks cost-benefit analysis employees are absent frequently productivity of workers increased What guideline does he violate?*

answer

consistent phrasing

question

*VOCAB*

answer

*VOCAB*

question

*1. color scheme*

answer

the set of colors used in a presentation

question

*2. contrast*

answer

the difference between two objects that makes them distinguishable from each other

question

*3. sans serif*

answer

a typeface without decorative extensions on the ends of its letters

question

*LAYOUT*

answer

*LAYOUT*

question

*When using design templates, these elements will be determined for you.*

answer

background bullets color scheme font

question

*Effective presentations vary the color scheme on each slide.*

answer

false

question

*What is the maximum number of colors that should be used on a slide?*

answer

4

question

To improve readability, use *___* text on a dark green background.

answer

white

question

*Using fancy fonts will increase the effectiveness of a presentation.*

answer

false

question

*What is the recommended point size for a slide title?*

answer

44-66

question

*What is the minimum recommended point size for presentation text?*

answer

24

question

*What is the maximum number of fonts that should be used on a slide?*

answer

2

question

*PUTTING IT ALL TOGETHER*

answer

*PUTTING IT ALL TOGETHER*

question

*Speakers wanting to control the movement of one slide to the next choose this option.*

answer

Change slides by clicking on background.

question

*Some of the items below indicate the steps required to move a slide to a different location in a presentation. Select those steps and indicate the order in which they should be performed to move the slide. (For example, if an item describes what you do first, select 1.) Included in the list are items that are not part of the process. For these items, select N/A, an abbreviation for Not Applicable. 1 — first 2 — second 3 — third 4 — fourth 5 — fifth 6 — sixth N/A — not applicable*

answer

3: drag the slide to the desired place N/A: enter the slide position desired 2: hold the mouse button down N/A select move from the tools menu 1: select the slide N/A: switch to the notes view

question

*In this mode, your presentation will fill up the entire screen.*

answer

default

question

*This type of handout prints only the text of the presentation.*

answer

outline

question

*What steps can you take to ensure that the delivery of your presentation is successful?*

answer

Familiarize yourself with the presentation location. Practice your presentation.

question

*These tools give presenters more freedom to move about the room and interact with their audience.*

answer

laser pointer remote control

question

Most presentation programs allow you to save presentations so they can be viewed online by saving them as *____* files.

answer

HTML

question

*REVIEW*

answer

*REVIEW*

question

*Which toolbar is used to change the appearance of text in a presentation?*

answer

formatting

question

*Slide layouts can be changed by _____.*

answer

selecting a new layout from the Task pane

question

*Presentations can be saved by ______.*

answer

both of the above (or) clicking on the save icon selecting save from the file menu

question

*New slides can be added to a presentation by _____.*

answer

clicking on the New Slide icon selecting the New Slide option from the Insert menu

question

*The working window of a presentation is the _____.*

answer

slide

question

*Which pane displays commands that change relative to the activity taking place in the presentation window's main work area?*

answer

task

question

*These statements describe guidelines for the use of tables in presentations.*

answer

Font size should be 24 point or larger. Headers should be appropriate and descriptive. Tables should be large enough to be seen by the audience. Tables should not have more than five rows.

question

*Which of the statements below does not describe the guidelines for the use of text in presentation programs?*

answer

Numbered lists should not be used.

question

*Text can be inserted into a presentation by _____.*

answer

clicking in a placeholder and entering text drawing a text box, clicking in it, and entering text

question

*Working with text in presentation programs is similar to using text in other applications.*

answer

true

question

*Artwork and tables can only be inserted into slides that contain a placeholder.*

answer

false

question

*Which of the strategies below are likely to increase audience attention?*

answer

Match special effects to content. Use consistent transitions. Use similar animation styles on each slide.

question

*Which are appropriate uses for special effects in presentations?*

answer

to focus and increase audience attention to improve their effectiveness to provide visual cues

question

*Special effects are added using the _____.*

answer

task pane

question

*Which statement does not describe a guideline for presentation content development?*

answer

Include as much detail on slides as you have room for

question

*Taking these steps will help to improve the delivery of your presentation.*

answer

Be familiar with the place the presentation will be given. Practice your presentation.

question

*The audience, setting, and type of presentation help determine presentation content.*

answer

true

question

*This statement does not describe a guideline for effective presentation layouts.*

answer

Font colors should blend with the background.

question

A(n) *___* is the tool that will help you the most when developing the content you will use in your presentation.

answer

outline

question

*When printing handouts for your audience, presentation programs allow you to select the number of slides that will print on a page.*

answer

true

question

You shouldn't use more than *____* fonts on a slide.

answer

2

question

Several of the items below indicate the steps required to add a slide to a presentation. Select those steps and indicate the order in which they should be performed to add a slide. (For example, if an item describes what you do first, select 1.) Included in the list are items that are not part of the process. For these items, select N/A (not applicable). 1 - first 2 - second 3 - third 4 - fourth 5 - fifth 6 - sixth N/A - not applicablel

answer

3: click on the new slide icon N/A: enter the slide position desired 2: click where you want to add the slide N/A: select new slide from the tools menu 1: switch to the normal or slide sorter view N/A: switch to the notes or outline view

question

*How should a presentation be displayed when being presented to an audience?*

answer

full screen

question

*Using a consistent color scheme on each slide will make your presentation more effective.*

answer

true

question

*GLOSSARY*(that i dont have)

answer

*GLOSSARY*(that i dont have)

question

*checkbox*

answer

a square area on a form that can be marked to select one or more items from the available choices

question

*presentation*

answer

information delivered to an audience

question

*sustainability*

answer

the ability to meet present needs without compromising the ability to meet future ones

question

*VOCAB*

answer

*VOCAB*

question

*1. browser*

answer

a program that is specifically used to look at various World Wide Web resources

question

*2. internet*

answer

interconnected computer networks throughout the world that everyone can use

question

*3. network*

answer

two or more connected computers

question

*4. URL*

answer

Uniform Resource Locator or a unique name that identifies an Internet site

question

*5. world wide web*

answer

commonly shortened to WWW or simply referred to as the Web, a system of interlinked documents or Web pages accessed through the Internet

question

*NOTES*

answer

*NOTES*

question

https://fgsd.owschools.com/media/g_keyms_2013/6/img_keyms_u06c01l01d_browser.jpg

answer

https://fgsd.owschools.com/media/g_keyms_2013/6/img_keyms_u06c01l01d_browser.jpg

question

*address bar*

answer

Use this bar to enter the URL or address. To move to a new Web page, click on this bar, type the address, and press Enter.

question

*navigation bar*

answer

The navigation bar buttons that allow you to move back and forward to pages that you have previously visited.

question

*menu bar*

answer

The menu bar may include File, Edit, View, and Tools. Commands in the File menu may allow you to save a page, print, or send link by e-mail. Some commands in the Edit menu may allow you to cut, copy, or paste. Commands in the View menu may allow you to customize the appearance of the screen. Some more advanced commands appear in the Tools menu, and the Help menu provides help on various topics.

question

*title bar*

answer

The title bar may or may not contain the name of the window. This bar will allow you to move your window. Simply click on the title bar and drag the window.

question

*refresh button*

answer

The refresh button usually is located at the right side of the Address Bar. To make sure you have the most up-to-date version of a Web page, click on the refresh button. Your browser will request the page again from the host server, and the page will be reloaded or refreshed.

question

*tabs*

answer

Using tabs allows you to have several sites open at the same time. You can click on the tabs to move between the different sites.

question

*re size handle*

answer

The resize handle allows you to make the window smaller or larger.

question

*status bar*

answer

The status bar contains information about the page. For example, it may display whether or not the page is secure, what is currently being loaded on the page, or how much of the page has been loaded (e.g., 100%).

question

*display window*

answer

This space contains the Web page.

question

*command toolbar*

answer

Some common commands such as print, home, and help appear in the command toolbar.

question

*INTERNET BROWSERS*

answer

*INTERNET BROWSERS*

question

https://fgsd.owschools.com/media/g_keyms_2013/6/img_keyms_u06c01l01d_q1.jpg *The section of the browser window highlighted in yellow is the _____.*

answer

address toolbar

question

*When you want to print a page from the World Wide Web, select the print command in the _____.*

answer

command toolbar

question

*The World Wide Web consists of interconnected computer networks throughout the world that everyone can use.*

answer

false

question

*1. browser* *2. internet* *3. network* *4. URL*

answer

1. a program that is specifically used to look at various World Wide Web resources 2. interconnected computer networks throughout the world that everyone can use 3. two or more connected computers 4. a unique name that identifies an Internet site

question

*Selena would like go back to a page that she visited recently. She should use the _____.*

answer

back button in the navigation toolbar

question

*VOCAB*

answer

*VOCAB*

question

*bookmark*

answer

a marker for the address of a Web site so that it can be quickly accessed later

question

*favorite*

answer

another name for bookmark; a saved Web page location

question

*home page*

answer

the starting page when the browser is first opened

question

*INTERNET STRATEGIES*

answer

*INTERNET STRATEGIES*

question

*Your home page is the Web page that contains your information, such as your address and phone number.*

answer

false

question

*If you would like to compare information on two different Web pages, you should _____.*

answer

use tabs

question

*The starting page when the browser is first opened is called the _____.*

answer

home page

question

*FINDING RELIABLE INTERNET RESOURCES*

answer

*FINDING RELIABLE INTERNET RESOURCES*

question

*You would like to search for information about animals that are found in the Himalaya mountains. Your keywords should be "Himalaya," "mountains," and "animals."*

answer

true

question

*You would like to search for information about storms but not tornadoes. What type of search strategy may be useful?*

answer

a boolean search

question

*You are doing research about energy-efficient transportation. One Web site you visit is called, "Why Gasoline Is for People Who Hate Animals." What is the likely primary goal of this Web site?*

answer

to focus on only one point of view, perspective, or opinion about the topic

question

*During your research, you also come across a Web site on hybrid cars. The Web site explains buying incentives and offers several customer testimonials. What is the likely primary goal of this Web site?*

answer

to sell a product or service

question

*When doing your Internet research on endangered animal species, you decide not to use any sources that are older than five years. What characteristic of effective Web sites are you considering when making this decision?*

answer

timelines

question

*While reviewing a Web site that seems to have lots of great information about the topic you are researching, you decide to check on the author of the site. You verify that the author is well-known and considered an expert on this topic. What characteristic of an effective Web site does this show?*

answer

reputable source

question

*REVIEW*

answer

*REVIEW*

question

*A browser is used for creating Web pages.*

answer

false

question

*The address bar where you enter the URL is located _____.*

answer

at the top of the screen

question

*The last step when conducting a basic Internet search is to ____*

answer

type the keywords and press enter

question

*Select each of the strategies you can use to be more efficient when using the Internet.*

answer

using tabs creating bookmarks for favorites setting your home page deleting bookmarks you are no longer using orginizing bookmarks into folders

question

*While reviewing a Web site that seems to have lots of great information about the topic you are researching, you decide to check on the author of the site. You cannot find any information about the author, and you cannot find any information about her credentials. What characteristic of an effective Web site is now a concern?*

answer

reputable auther

question

*VOCAB*

answer

*VOCAB*

question

*barrier*

answer

anything that interferes with a message being sent or received

question

*communication*

answer

an exchange of information

question

*nonverbal*

answer

not involving words and language

question

*receiver*

answer

the person who receives a message

question

*sender*

answer

the person who creates or composes a message and delivers it either orally or in writing

question

*verbal*

answer

using words or language

question

*COMMUNICATION SKILLS*

answer

*COMMUNICATION SKILLS*

question

*Bryan has e-mailed his boss, Shauna, asking if he can leave work early next Friday. Which choice best describes Bryan in this communication scenario?*

answer

the sender of the message

question

*Jamie works as receptionist for a small business. Fridays are always a challenge on the phone, since the front entrance sees a lot more customer traffic. Jamie's communication challenge is due to which factor?*

answer

barriers to communication

question

*Liza is preparing a memo to her employees that explains the new procedure for asking for time off and switching shifts with another employee. By making sure her memo is well-prepared, logical, and organized, Liza has made sure her communication has the characteristics of _____.*

answer

effective communicaion

question

*Nonverbal communication skills can promote teamwork.*

answer

true

question

*Barriers to communication can always be eliminated.*

answer

false

question

*Effective communication skills are a desirable workplace skill.*

answer

true

question

*Communication is the exchange of information.*

answer

true

question

*VOCAB*

answer

*VOCAB*

question

*asynchronous communication*

answer

communication that occurs when the sender and receiver are separated by time and/or place

question

*audience*

answer

the person or people for whom your message is intended

question

*netiquette*

answer

guidelines for courteous electronic communication

question

*purpose*

answer

the reason for communication, such as to inform, to persuade, or to entertain

question

*synchronous communication*

answer

communication that occurs when the sender and receiver are communicating at the same time

question

*ELECTRONIC COMMUNICATION SKILLS*

answer

*ELECTRONIC COMMUNICATION SKILLS*

question

*Which of the following guidelines about the subject line of e-mail messages is most appropriate?*

answer

Use the subject line wisely to let your reader know the main purpose of the e-mail.

question

*Which of the following guidelines about the use of all capital letters in e-mail messages is most appropriate?*

answer

Avoid the use of all capital letters because some people may have trouble reading your text if it is in all caps.

question

*1. purpose* *2. audience* *3. synchronous communication* *4. asynchronous communication* *5. netiquette*

answer

1. to inform, to persuade, or to entertain 2. the person or people for whom your message is intended 3. communication that occurs when the sender and receiver are communicating at the same time 4. communication that occurs when the sender and receiver are separated by time and/or place 5. guidelines for courteous electronic communication

question

*VOCAB*

answer

*VOCAB*

question

*blog*

answer

an online journal

question

*firewall*

answer

a system to protect a network from unauthorized users

question

*intranet*

answer

an internal Internet; network for use by an individual organization

question

*open source*

answer

software code that can be viewed, modified, and redistributed for free

question

*wiki*

answer

an online database of Web pages that can be created or edited by anyone (with permission)

question

*BEYOND E-MAIL*

answer

*BEYOND E-MAIL*

question

*Which of the following is not a common business use of blogs?*

answer

document sharing

question

*1. entry title* *2. permalink* *3. entry date* *4. comment*

answer

1. name of the posting 2. place where a blog posting is located 3. when the posting became available 4. allows users to add to the conversation

question

*These are the characteristics of good blogs.*

answer

updated frequently use a friendly, professional tone

question

*Businesses use wikis for all of the following except _____.*

answer

getting customer feedback

question

*Businesses most likely to reap benefits from using a wiki are those that _____.*

answer

want a low-cost project management tool want a place to house their important documents want an inexpensive, secure intranet

question

*Shelby is the operations manager for a public-works project. She is revising several of the procedures used. A number of people must review the procedures and add revisions. The best telecommunications tool for Shelby to use to manage this project is a(n) _____.*

answer

wiki

question

*Dan runs a busy desktop-publishing company. His company wants to increase its exposure, so it runs a new promotion each week. The tool Dan most likely chooses to publicize this promotion is a _____.*

answer

blog

question

*Hector's non-profit organization operates on a very tight budget. Their employees and volunteers work irregular hours. Few are in the office at the same time and some never even come into the office. Hector has been tasked with finding a method for the organization's employees to share, organize, and update organizational documents. What is the best telecommunications technology for Hector's organization to use for this purpose?*

answer

wiki

question

*Dr. Wisteria is a prominent chiropractor in the Chicago area. She wants to provide a forum for her patients to discuss their health concerns and to seek and offer advice to other patients. Which telecommunications tool is most appropriate for Dr. Wisteria's needs?*

answer

wiki

question

*How are blogs and wikis alike?*

answer

accessible 24/7 available online increase business productivity telecommunications technology

question

*VOCAB*

answer

*VOCAB*

question

*efficiency*

answer

completing work quickly and with few mistakes

question

*initiative*

answer

the ability to be self-directed and to complete tasks without direct supervision

question

*integrity*

answer

doing the right thing, even when no one is watching

question

*punctuality*

answer

the habit of being on time

question

*reliability*

answer

the characteristic of being dependable and consistent

question

*work ethic*

answer

a personal belief that one should work hard and do a good job

question

*WORKPLACE SKILLS, HABITS, AND ATTITUDES*

answer

*WORKPLACE SKILLS, HABITS, AND ATTITUDES*

question

*You notice a co-worker, John, putting pens and index cards into his bag. When he sees you watching, he shrugs his shoulders and says, "What? This is no big deal; it's just a few office supplies. The company won't even miss them, and besides, everybody helps themselves to the supply cabinet." John's response shows he does not demonstrate which workplace attitude?*

answer

honesty

question

*Carmina works at a fast-food restaurant. During the slow afternoon hours, Carmina always find projects to keep her busy, like washing all the trays or deep-cleaning the drive-through area. What workplace habit does Carmina show by doing this?*

answer

initiative

question

*On her last performance review, Beverly's boss commented that she needs to help out her co-workers when they are busy in order to be a team player. Which workplace skill does Beverly's boss want her to improve?*

answer

interpersonal skills

question

*Before his job interview, Shabnam took the time to carefully wash and iron his best khaki pants and a button-down shirt. He even got a haircut. What habit did Shabnam demonstrate with these preparations?*

answer

personal hygiene and grooming

question

*1. integrity* *2. punctuality* *3. initiative* *4. efficiency* *5. reliability*

answer

1. doing the right thing, even when no one is watching 2. the habit of being on time 3. the ability to be self-directed and to complete tasks without direct supervision 4. completing work quickly and with few mistakes 5. the characteristic of being dependable and consistent

question

*VOCAB*

answer

*VOCAB*

question

*active listening*

answer

a strategy for showing other people that you are interested in what they are saying and that you understand what they are saying and how they feel about it

question

*ACTIVE LISTENING*

answer

*ACTIVE LISTENING*

question

*Why is it a good idea to restate what you heard someone say in your own words?*

answer

This can reduce the chances of a miscommunication.

question

*Which of the following is not part of active listening?*

answer

agreeing with what the other person has said

question

*Which of the following is not a benefit of active listening?*

answer

It lets you express your own emotions or opinions.

question

*At work, Mario was trying to show Jenessa the new procedure for stocking the shelves. Jenessa kept working as he explained and quickly became frustrated because Mario kept telling her she was doing it wrong. What could Jenessa have done first to be a better active listener?*

answer

She could have stopped what she was doing to give Mario her full attention.

question

*REVIEW*

answer

*REVIEW*

question

*Jim works the parts counter for a busy car dealership. When answering the phone, Jim often has trouble answering the customer's questions because people are constantly coming in and out of his work area, and it is often loud in the dealership. Jim's communication challenge is due to which factor?*

answer

barriers to communication

question

*Mrs. Jackson wrote a newsletter to the customers of her housecleaning business that included some organizational tips they could use in their homes. By making sure her newsletter is informative, organized, and clear, Mrs. Jackson has made sure her communication has the characteristics of _____.*

answer

effective communication

question

*Which of the following guidelines about forwarding e-mail messages is most appropriate?*

answer

Avoid forwarding e-mail messages unless you have permission to do so.

question

*Alex works as a customer-service representative at an insurance company. Before starting his shift, Alex reviews issues from his last shift to make sure they have been resolved. What workplace habit does Alex show by doing this?*

answer

initiative

question

*Jorja always arrives at work when she is scheduled. She doesn't call in at the last minute to say that she can't work. If she needs time off, she plans in advance and makes arrangements to have a co-worker cover for her. Which workplace habit does Jorja demonstrate by these behaviors?*

answer

dependability

question

*What of the following is not a benefit of active listening?*

answer

You have an opportunity to tell the other person how you feel about what they have said.

question

*Julio is the department head for his company's customer service department. His staff has complained that they spend countless hours answering the same questions over and over again. Julio has explored telecommunications technologies and has found one that will provide a way to answer customers' questions without calling the representatives. This tool is less expensive and easier to maintain than a Web site. It will allow his company to post FAQs that his customers can access at any time, from wherever they have an Internet connection. Julio has prepared a report to present to the board of directors recommending that the company use this technology. What technology will Julio recommend?*

answer

a blog

question

*Miranda works in a product-testing laboratory. New products come in for testing frequently. As the products come in, test protocols are developed. Testers in several different departments perform different tests and record their results. The results are then compiled into a database. The project manager reviews the test results and writes up a report describing the findings. When the business was small, it was easy for the company to share these documents using e-mail. But now the laboratory has grown. It receives many more products for testing and has hired many more employees. As a result, e-mail is no longer an efficient way in which to handle the exchange of documents. For this reason, Miranda implemented the use of a new tool. What technology did Miranda adopt?*

answer

a wiki

question

*NOTES*

answer

*NOTES*

question

Desirable Workplace Skills, Habits, and Attitudes

answer

The second section of Unit 7 focused on the specific workplace skills, habits, and attitudes that can make you a desirable employee. Having a strong work ethic will help you to be successful in the workplace throughout your career. A strong work ethic means you have a personal belief that you should work hard and do a good job at all times. People with a strong work ethic often demonstrate certain skills, habits, and attitudes that make them successful in the workplace. Employers want to hire employees like this. Here is a list of the kinds of workplace habits and attitudes most desired by employers: dependability and reliability punctuality efficiency motivation initiative self-confidence interpersonal skills problem-solving honesty and integrity good personal hygiene and grooming

question

Effective Communication Skills

answer

In the first section of this unit, we focused on effective communication skills. You learned about communication as the transmission of a message between a sender and a receiver. You also learned that there can be barriers that can interfere with communication. You compared characteristics of effective communication (clear, organized, prepared, logical, sequential) to characteristics of ineffective communication (jumbled, confusing, disorganized). In this chapter, we also focused specifically on electronic communication skills. Since so much communication in today's workplace is transmitted electronically (such as e-mail), it is important to be able to communicate clearly via electronic means. Netiquette refers to the rules of polite and courteous electronic communication, or Internet etiquette. Here are some common netiquette guidelines: Make use of the subject line to let your reader know the main purpose of the e-mail. Keep e-mails short and to the point. No one likes to read a long and rambling e-mail, and many people just won't read the whole message. Try to keep the e-mail short enough that the reader will not have to scroll to read it, and use bullet points to highlight important information. Use a font style, size, and color that is easy to read. Avoid composing e-mails in ALL CAPITAL LETTERS, or ALL CAPS. For some readers, all caps can be very hard to read. For others, all caps indicates that you are shouting at the reader. Review your e-mail before you click send to make sure your message is clearly and accurately written (no misspelled words, no grammatical errors, and so on). Use language, vocabulary, and tone that are appropriate for the receiver of your message. Don't forward spam or chain letters. Only forward messages when you have permission to do so. Remember that e-mail is a permanent written record. Never write an e-mail with information that you would not want to have made public. If you are angry or upset, wait to write your e-mail.

question

https://fgsd.owschools.com/media/g_keyms_2013/7/img_venn_wiki_blog.gif

answer

These skills, habits, and attitudes can be developed. One way you can develop these skills is by using active listening when you receive feedback about your performance. Active listening helps you work efficiently, meet expectations, and avoid or resolve misunderstandings and conflicts. The following are steps you can take for active listening: 1. Stop whatever you are doing to give the other person your full attention. Look at the person. 2. Be interested in what the person has to say. Ask questions to clarify the message. 3. Listen not only to the words that are being said but also to the emotions being expressed. 4. Be aware of the ways in which your own emotions or opinions might influence what you are hearing. 5. Do not interrupt, except to show you are listening or to ask questions. In addition to e-mail, many businesses are beginning to use some relatively new telecommunications technologies. You learned about two of these—blogs and wikis. Blogs and wikis share many similarities, but there are important differences, as you can see in the Venn diagram below.

question

*REVIEW NOTES*

answer

*REVIEW NOTES*

question

Unit 1: Computer Hardware In Unit 1, you focused on technical terms and looked at the difference between hardware and software. Hardware refers to the physical devices that make up the computer or technical equipment such as the monitor, mouse, camera, scanner, printer, and many of the electronics inside the body of the computer. Software refers to the programs or instructions given to the computer or technical device so that it can work. You learned about how technology can help a worker get a task done more efficiently and effectively, and you explored the functions of some specific software and hardware. Here is a list of some of the hardware and software you studied, along with their functions.

answer

Word Processors: a tool used to type, edit, save, and print any type of text. Spreadsheets: software used for numbers and financial information. The spreadsheet will make many types of calculations such as addition, subtraction, multiplication, division, and finding averages. Databases: application software that is very useful in organizing data. The data or information entered into the database can be just about anything. This data could include parts in a machine, nutrition information, addresses and phone numbers, or books in a library. E-mail: mail sent electronically. The electronic mail includes written information, graphics, and attached documents. The e-mail may be sent to one person or many. After reading an e-mail, you can reply to the e-mail, forward it to other recipients or save it. Presentation Software: software used to create a slide show that can display key text and visuals such as graphs, charts, or graphics. Graphics Software and Image Editing Software: tools that enable an individual to create or change visual images on a computer. Computer Aided Design (CAD): software used to design many different types of products. In other words, the CAD software allows someone to draw using the computer. CAD is used in the design of tools and machinery as well as in the drafting and design of all types of buildings. CAD may be used in the design of a tunnel, sewer system, car, digital circuit, and much more. Scanner: hardware that scans an image, an object, text, or a bar code. Fax machine: hardware used to send documents over telephone wires to another fax machine.

question

In addition, you practiced using a problem-solving process to select the correct hardware or software for the task. The problem-solving process includes these five steps:

answer

Understand the task or need. Consider solutions and list ideas. Make your selection from the list. Take action. Evaluate.

question

Also in unit 1, you explored emerging technologies. Some of those emerging technologies included:

answer

RFID: Radio Frequency Identification, an automatic identification device that lets you store and retrieve information Automated Fingerprint Identification: a technique used to verify a person's fingerprints Touch Screen: a four-foot by six-foot touch-screen computer Digital ink pen: a pen that captures handwritten notes and downloads them to the computer so that the text can be displayed on the monitor Smart card: a pocket-sized card that can store data and process information Electronic Paper Display: a display or sign with the ability to update the information electronically

question

Unit 2: Keyboarding In Unit 2, you practiced keyboarding techniques both for letters and characters on a standard keyboard and numbers and symbols on the numeric keyboard. When keying many numbers, use the numeric keyboarding. To improve your keyboarding, it is important to use proper technique. Here is a list of the proper techniques: When your hands are on home row on a standard keyboard, your left hand rests on a s d f and your right hand rests on j k l ;. When using the numeric keypad, the fingers on your right hand should be placed on 4 5 6, which is the home row.

answer

Keep your hands resting on home row, and return your fingers quickly to home row after pressing a key somewhere else. Keep your hands parallel to the keyboard and fingers comfortably curved. Relax your fingers. Press the keys squarely in the center of the key. Keep your arms level with the keyboard and your elbows close to your side. Your hands should be slightly lower than your elbows. Sit up straight. Take some breaks. Stay in control and aim to get 100 percent correct. Try not to look at the keyboard. If you must look at the keyboard, find the key quickly and look away before typing the key.

question

Unit 3: Computer Operating Systems In Unit 3, you focused on the operating system (OS), or the brain of the computer. The OS controls and organizes the computer's parts: memory, hardware, and software. It performs a number of essential functions, including:

answer

displaying the GUI managing application software coordinating the interaction of hardware and software handling data storage and retrieval

question

Microsoft Windows, the most widely used OS, provides a GUI that makes it easy for users to interact with their computers. Common features found on most Windows desktops include the following: File management is essential to worker productivity. You learned how to open, save, close, and delete files. You also learned how to move files, create folders, and print files.

answer

icons a taskbar the Start menu Quick Launch the system tray menus dialog boxes help screens

question

Unit 4: Word Processing In Unit 4, you created several types of documents using word-processing software. The memo was one type of document you created. The purpose of a memo is to communicate directions, advice, or information. A memo has the following parts: the readers' names, writer's name, current date, subject, and main body.To create the documents, you learned the following word-processing skills:

answer

changing the font, style, and size of the text using the spell check using the thesaurus editing text creating lists with bullets centering text making columns inserting graphics inserting shapes

question

Unit 5: Presentation Technology In this unit, you learned about presentation technology—software applications that help organize and convey information to an audience. Presentations are used for a number of business purposes, such as sales, professional development, education, fundraising, motivation, persuasion, and reporting. Information is laid out on screens called slides and displayed as slideshows. These slides can also be printed and distributed as handouts and/or published on the Web. Text, graphics, and special effects are all important components of your presentation and influence its effectiveness. Presentation text provides a visual outline of your presentation. Although there are few concrete rules governing the use of text in presentations, following these guidelines will improve your presentation:

answer

Choose fonts that are appropriate for your audience. Make sure the font color you choose works well with your background. Limit the number of fonts you use to three or four. Make sure the font size you choose is appropriate for the way your presentation will be displayed.

question

Graphics are presentation objects that are not text. They are used in presentations to add visual appeal and enhance communication. Guidelines governing their use include the following:

answer

Graphics should be appropriate and relevant to the presentation's content. Graphics should be used only when they enhance the content of the presentation. Graphics should not be overused. Graphics should be large enough to be seen by your audience.

question

Tables and spreadsheets are effective ways to deliver information within a presentation. Guidelines for their use include the following:

answer

Make your objects large enough so they can be seen by your audience. Use a font size large enough to be read by your audience—18-point or larger. Limit the number of rows and columns to an amount that can be reasonably viewed on the screen. Generally, you should not have more than four columns or five rows. Use column and row headers that are appropriate and descriptive.

question

The appropriate use of special effects provides visual cues for audiences and increases viewer focus and attention. Guidelines governing the use of special effects include the following:

answer

Be consistent with the types of transitions and animations you use. Don't use more than one or two types of animations on any slide. Transitions between slides should generally be the same.

question

Content is the meat, or substance, of your presentation. Guidelines for content development include the following:

answer

Rule of Seven—don't use more than seven words in a line of text or more than seven lines on a slide. Bigger Is Better—use a font size of 24-point or larger. Bite the Bullet—don't use more than four bullet points on a slide, and don't use a single bullet point on a slide. Consistent Phrasing—use the same word structure for all of your bullet points.

question

Once you create your content, you need to arrange it—or lay it out—on your slides. The following guidelines will help you create effective layouts:

answer

Be consistent, and use the same color scheme for all your slides. Use a high degree of contrast between the text and the background. Use a font that is easy to read. Use the largest size font possible. Use graphic elements only when they add value. Limit the amount of information you put on each slide.

question

After you've developed your content and laid out your slides, you are ready to deliver your presentation. Following these guidelines will increase the effectiveness of your delivery:

answer

Practice your presentation. Familiarize yourself with the setting in which the presentation will be given.

question

The Internet is interconnected computer networks throughout the world that everyone can use. The World Wide Web, or simply the Web, is a way of accessing information on the Internet. You learned about the different parts of the Web browser window. These parts include:

answer

Navigation Bar Address Bar Command Toolbar Display Window Status Bar Scroll Bar Resize Handle Close Box Tabs Refresh Button Title Bar

question

In Unit 6, you reviewed some basic search strategies. These strategies included:

answer

Form your search question carefully. Identify the keywords in your question. Navigate to a search engine. Type the keywords and press Enter.

question

In this unit, you also determined whether a Web site was appropriate and reliable. Characteristics of an effective Web site include:

answer

reputable author clear goals relevant data verified claims timely information nonbiased sources

question

Unit 7: Communication Skills In Unit 7, you focused on communication skills, both verbal and electronic. Communication is the transaction of a message between a sender and a receiver. There may be barriers that interfere with communication. Barriers include:

answer

lack of time to create a clear message unclear speech lack of receiver's knowledge noise

question

When communicating electronically, it is important to follow guidelines to be polite and courteous. These guidelines are called Netiquette. Here are some of the guidelines:

answer

Include a subject. Keep e-mails short and concise. Use font, size, style, and color that are easy to read. Avoid writing e-mails in all capital letters. Make sure your message is clear, accurate, and free of mistakes. Use language, vocabulary, and tone that are appropriate for the receiver. Don't forward spam or chain letters. Keep in mind that an e-mail may be saved permanently.

question

There are workplace skills, habits, and attitudes that can make you a desirable employee. These skills, habits, and attitudes include:

answer

dependability punctuality efficiency motivation initiative self-confidence interpersonal skills problem-solving honesty and integrity good personal hygiene and grooming

question

In addition, active listening is an important skill. The following are steps to take for active listening:

answer

Stop what you are doing to look at the other person and give them your full attention. Show interest in what the person has to say. Ask questions to clarify. Listen to not only the words but also the emotions being expressed. Be aware of how your own emotions or opinions may influence what you hear. Do not interrupt, except to show you are listening or to ask questions.

question

*REVIEW QUESTIONS*

answer

*REVIEW QUESTIONS*

question

*When you want to print a page from the World Wide Web, select the print command in the _____.*

answer

command toolbar

question

*Image-editing software is used to _____.*

answer

enhance a photograph

question

*The home keys on the numeric keypad are _____.*

answer

456

question

*Austin uses these guidelines when adding graphics to his presentations.*

answer

Graphic size should be appropriate for audience viewing. Graphics should be relevant and appropriate to the content. Graphics should only be used when they improve the communication.

question

*Austin works as a department head and frequently uses presentations to deliver information to his staff. He relies heavily on presentation technology because of its many benefits, which include _____.*

answer

visual appeal ease of updating fast creation

question

*The software used to help run the computer hardware is the _____.*

answer

system software

question

*What must you do when you save a file for the first time?*

answer

name the file

question

*The World Wide Web is interconnected computer networks throughout the world that everyone can use*

answer

false

question

*the parts of a memo are _____.*

answer

readers name, your name, the date, the subject, and the body of them memo

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