According to Keller v. Inland Metals All Weather Conditioning, Inc, the case raises the question of whether there was an express warranty based on the conversations between both parties.
If an express warranty was made, then the determination hinges on whether or not the company violated the warranty. The circumstances indicate that the Keller's required an industrial dehumidifier to eliminate the unpleasant hot, humid, and foul-smelling air in and around the pool area. With limited knowledge of the suitable size for the task, they received two bids: one for a 7.5-ton dehumidifier and the other for a 10-ton dehumidifier.
Considering the 7. 5 ton would be insufficient, the Keller's invited the president of Inland Metals and a representative from the manufacturer to visit the club. Both of them concurred that the 7. would be suitable.
Following their initial communication, Inland sent
...a letter reiterating the same information: that the suggested 7.5 ton dehumidifier would resolve the club's issues. However, upon installation, it became clear that the dehumidifier did not meet the expectations set by Inland's president and the manufacturer representative. Based on the exchanged correspondence, it appears that Inland has violated the explicit warranty. Nevertheless, Inland maintains that they never guaranteed to fix all the problems.
However, in the correspondence, Inland mentioned that once the dehumidifier is installed, it should solve the air problems. They also claimed that the ducted system would eliminate issues like sweating walls, offensive odors, and overall bad air. This assurance was made as an express warranty to the customer against the problems caused by the pool area. Therefore, if it is determined that Inland did not break this express warranty, they may still have
violated the implied warranty of merchantability.
This particular warranty is understood to be given by the seller if the seller regularly sells the goods in question. Therefore, Inland may have also broken this warranty, considering that they are a seller of these machines. To sum up, I believe that Inland did indeed violate this explicit warranty. Despite not guaranteeing the product outright, they did suggest that the 7.5 ton dehumidifier would resolve the Keller's issue of sweaty walls and eliminate unpleasant smells.
According to the Kellers, the dehumidifier did not effectively resolve the odor and sweating wall problems. This indicates that Inland has breached the express warranty and, as a result, the Kellers should receive either a refund or a repair for the amount of money they paid to Inland. I agree with the trial court's ruling that Inland is indeed in breach of the express warranty.
The implied warranty of merchantability may have been violated by Inland since they typically install commercial grade dehumidifiers. If the product they installed does not meet the intended requirements for the project, the seller should be held responsible. Thus, Inland breached two warranties and should be held accountable for the malfunctioning unit. The president of Inland and the product's manufacturer should have either offered to replace the unit with a larger one or refunded the cost of the unit, given that it did not meet the standards for its intended use.
References
- Beatty, J. F. , & Samuelson, S. S. (2010). Introduction to Business Law. (3rd ed. ). Mason, OH: South-Western Cengage Learning.
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