question

__ is the ability to offer individually tailored products or services using the same production resources as bulk production.

answer

Mass Customization

question

__ systems are those in which each foreign unit designs its own unique information system

answer

Decentralized

question

__ systems are those in which systems development and operation occur totally at the domestic home base.

answer

Centralized

question

__ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.

answer

Supply-chain management.

question

__ typically develop a single information system, usually at the home base, and then replicate it around the world.

answer

Franchisers

question

__support making decisions that are unique, rapidly changing, and not easily specified in advance.

answer

Decision-support systems

question

__systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

answer

CRM

question

A __ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively.

answer

Value Web

question

A __ is a senior manager who oversees the use of IT in the firm.

answer

CIO

question

A client computer networked to a server computer, with processing split between the two types of machinces is called

answer

Two-tiered client/server architecture.

question

A computerized system that performs and records the daily dealings necessary to conduct business is classified as a:

answer

transaction-processing system

question

A firm can exercise greater control over its suppliers by having

answer

more suppliers

question

A firm's value chain is linked to the:

answer

Value chains of its suppliers, distributors, and customers.

question

A hierarchy

answer

is a pyramid structure of rising authority and responsibility.

question

a high-speed network dedicated to storage that connects different kinds of storage devices, such as tape libraries and disk arrays so they can be shared by multiple servers best describes

answer

SAN

question

A major criterion in deciding the most important perspectives of a business problem is:

answer

Usefulness

question

A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?

answer

New Market Entrants

question

A POS system, such as the one selected by Johnny's Lunch in the chapter case study, falls into

answer

TPS

question

A report generator is a type of

answer

Fourth generation language

question

A set of self-contained services that communicate with each other to create a working software application is called

answer

SOA

question

A software suite

answer

Includes full featured versions of application software bundled as a unit

question

A substitute product of most concern for a cable TV distributor is:

answer

Satellite TV

question

A widget is a

answer

Small software program that can be added to web pages or placed on the desktop

question

Aging hardware and outdated software are examples of the ___dimension of business problems.

answer

Technology

question

All of the following place strain on system capacity except for

answer

Minimized response time for transaction processing

question

An example of a business using information systems for customer and supplier intimacy is:

answer

JC Penny's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.

question

An example of a business using information systems to attain competitive advantage is

answer

Toyotas legendary TPS that has created superlative efficiencies and enabled Toyota to become the worlds largest auto maker

question

An example of autonomic computing is

answer

Virus protection software that runs and updates itself automatically

question

An example of raw data from a national chain of automobile stores would be:

answer

1 Toyota Rav4 sold January 7, 2008 in Louisville, Kentucky -$28000.

question

An industry-wide effort to develop systems that can configure optimize tune and heal themselves when broken and protect themselves from outside intruders and self destruction is called

answer

Autonomic computing

question

an information skill important for a marketing major would be:

answer

an understanding of product management enterprise systems?

question

an information skill important for an accounting major would be:

answer

an understanding of system and network security issues

question

an information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support

answer

decision making and control in an organization

question

An information system can enable a company to focus on a market niche through:

answer

Intensive customer data analysis

question

An information system can enhance core competencies by:

answer

encoruaging the sharing of knowledge across business units

question

An intranet uses

answer

internet technology within the boundaries of the firm

question

Based on your reading of the case discussing mobile handhelds, Doylestown Hospital's use of iphones is an example of using information systems to enhance which of the following generic business objectives?

answer

Not Customer and supplier intimacy, improve decision making?

question

Blockbuster's move to include online movie rental as a part of its services illustrates the use of information systems for:

answer

New products and services

question

branding products is a business function of:

answer

marketing

question

business processes

answer

include informal work practices

question

Buying or selling goods over the Internet is called:

answer

E-commerce

question

Chicagocrim.org which combines google maps with crime data for the city of chicago is an example of

answer

A mashup

question

Connecting geographically remote computers in a single network to create a "virtual supercomputer" is called:

answer

Grid Computing

question

Converting raw data into a more meaningful form is called:

answer

Processing

question

data management technology consist of

answer

the software governing the organization of data on physical storage media

question

data management technology consist of

answer

the software governing the organization of data on physical storage media

question

Decision-support systems are also referred to as:

answer

Business intelligence systems

question

Development and support services for a firm's business systems are provided by:

answer

Application software services

question

Electronic computers and related software programs are the technical foundation, the tools and

answer

Modern Information Systems

question

Engineers and architects are examples of:

answer

Knowledge workers

question

Executive support systems are information systems that support the:

answer

Long-range planning activities of senior management.

question

financial managers work directly with __ to ensure investments in information systems help achieve corporate goals

answer

Sernior managers

question

Globalization allows:

answer

Businesses to sell their products on a global scale

question

Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information system to:

answer

Not strengthen customer intimacy, increase efficiency?

question

How are information systems used at the industry level to achieve strategic advantage?

answer

By building industry-wide, IT-supported consortia and symposia

question

In a business environment, the focus of collaboration is to:

answer

Accomplish the task at hand

question

in a hierarchical organization, the upper levels consist of

answer

managerial, proffesional, and technical workers

question

In choosing the best solution for a business problem, one of the most important considerations is

answer

existing resources and skills

question

In co-location, a firm:

answer

Purchases and owns their web server but locates the server in the physical facility of a hosting service.

question

In network economics, the value of a commercial software vendor's software products:

answer

Increases as more people use them

question

In order to manage their relationship with outsourcer or technology service provider firms need a contract that includes a:

answer

Service Level Agreement

question

Journalist Thomas Friedman's description of the world as "flat" referred to:

answer

The flattening of economic and cultural advantages of developed countries

question

Key forces in a business's immediate environment include:

answer

Regulations

question

Legacy systems are still in use today because:

answer

They are to expensive to redesign

question

Legal and regulatory compliance is an example of the __dimension of business problems.

answer

People

question

Linux is

answer

An example of open-source software

question

linuz places a major role back office operation with __of the us server market

answer

25%

question

Maintaining the organization's financial records is a business function of:

answer

accounting

question

Many reengineering projects do not achieve breakthrough gains in performance because:

answer

Organizational change is difficult to manage

question

Microsoft word is an example of

answer

Word processing software

question

operations management as a discipline is directly relevant to three occupational categories

answer

industrial production managers, operations analyst, and administrative service managers

question

Order data for baseball tickets and bar code data are examples of:

answer

Raw input output transfers processed information to the people who will use it or to the activities for which it will be used

question

Policies that determine which information technology will be used, when, and how are provided

answer

IT Standards services.

question

Poor business processes and unsupportive culture are examples of the __dimensions of business problems

answer

organizational

question

Promoting the organization's products or services is a responsibility of the __ function.

answer

Sales and Marketing.

question

Psychological aspects play a significant role in the definition of quality for:

answer

Customers only

question

Purchasing computing power from a central computing service and paying only for the amount of computing power used is commonly referrred to as

answer

utility computing

question

Running a java program on a computer requires

answer

A java virtual machine to be installed on the computer

question

Second Life is an example of a:

answer

Virtual World

question

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

answer

TQM

question

software applications that combine different online software applications are referred to as

answer

Mashups

question

Software that manages the resources of the computer is called:

answer

System Software

question

Software that organizes, manages, and processes business data, such as data concerned with inventory, customers, and vendors, is called:

answer

Data Management Software

question

The __ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

answer

multinational

question

The ___ is responsible for ensuring that the company complies with existing data privacy

answer

CPO

question

The business case for using grid computing involves all of the following except:

answer

Centralized maintance

question

the contracting of custom software development to outside firms is commonly referred to as

answer

outsourcing

question

the culture of UPS places service to the customer among the company's highest business objectives, whchc is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?

answer

The business culture provides the vision and inspiration for information system solutions.

question

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called:

answer

Management Information Systems

question

The final step in the four-step model of business problem solving is:

answer

Implementation

question

the first step in the four-step model of business problem solving is

answer

identifying the problem

question

The five basic entities that make up any business are suppliers, customers, employees, products and services, and:

answer

Invouces and Payments

question

The four basic strategies a company can employ to deal with competitive forces are:

answer

(1) Strengthen customer and supplier intimacy, (2) focus on market niche, (3) product differentiation, and (4) low-cost leadership.

question

the fundamental set of assumtions, values, and ways of doing things that has been accepted by most of companys members is called its

answer

culture

question

The hardware and software used to transfer data in an organization is called:

answer

networking and telecommunications technology

question

The interactive multiuser operating system developed by bell laboratories in 1969 to be highly supportive of communications and networking is

answer

Unix

question

The Internet raises the bargaining power of customers by:

answer

Making information available to everyone.

question

The main challenge coming to microsofts office software suite will be

answer

web based productivity software such as google apps

question

The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output is referred to as:

answer

the law of diminishing returns.

question

The most sucessful solutions or methods for achieving a business objective are called:

answer

best practices

question

The most widely used collaboration software tool used by very large firms is:

answer

Lotus Notes

question

the move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of

answer

Survival

question

the owners of speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the

answer

people dimension

question

The primary activities of a firm include:

answer

Inbound lagistics, operations, outbound logistics, sales and marketing, and service.

question

The primary storage technologies are

answer

Storage networks, magnetic tape,magnetic disk, and optical disk

question

The principal liaison between the information systems groups and the rest of the organization is a(n):

answer

Systems analyst

question

The reduction of errors to 3.4 defects per million opportunities is central to the concept of:

answer

six sigma

question

the six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy ; improved decision-making; competitive advantage; operational excellence, and

answer

Survial

question

The support activities of a firm include:

answer

organization infrastructure, humand resources, technology, and procurement

question

the three activities in an information system that produce the information organizations use to control operations are

answer

input, processing, and output

question

The three principal levels of hierarchies within a business organization are:

answer

Senior management, Middle management, and Operational Management.

question

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

answer

E-business

question

The use of information systems because of necessity describes the business objective of:

answer

Survival

question

The use of multiple computers linked by a communications network for processing is called:

answer

distributed processing

question

The value chain model:

answer

Helps a firm identify points at which information technology can most effectively to enhance its competitive position.

question

These systems are designed to summarize and report on the company's basic operations.

answer

Management information system

question

These systems are designed to support organization-wide process coordination and integration.

answer

Enterprise Application

question

These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.

answer

Decision-support systems

question

To analyze the direct and indirect costs and determine the actual cost of a specific technology implementations you would use

answer

Total cost of ownership model

question

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:

answer

customer and supplier intimacy

question

Verizons implementation of a web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of:

answer

improved decision-making

question

Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of:

answer

improved decision-making.

question

Wal-Mart's continuous replenishment system allows it to:

answer

Provide an efficient customer response system

question

What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?

answer

Time/space matrix

question

What is the most important benefit of an enterprise application?

answer

Enabling business functions and departments to share information.

question

What would be a reason for using a workstation rather than a personal computer?

answer

When you need more powerful computational abilities

question

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a:

answer

Market Niche Strategy

question

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating:

answer

Synergies

question

Which competitive force best categorizes the threat Netflix posed to Blockbuster?

answer

Substitute products and services.

question

Which industries did the first wave of e-commerce transform?

answer

Air Travel, Books, Music.

question

Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously:

answer

electronic meeting software

question

Which of the following illustrates the use of information systems to achieve product differentiation?

answer

A PC manufacturer's use of information systems in selling build-to-order PC's directly to customers

question

Which of the following illustrates the use of information systems to focus on market niche? )

answer

AutoNation's use of information systems to determine which models and options they are most likely to buy.

question

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

answer

Chrysler Corporation's use of information systems to facilitate direct access from suppliers to production schedules.

question

Which of the following industries has the lowest barrier to entry?

answer

Restaurant

question

Which of the following is a cross-functional business process?

answer

Fulfilling a Customer Order

question

Which of the following is a device used to collect data directly form the environment for input into a computer system

answer

Sensor

question

Which of the following is a type of optical disk storage?

answer

CD-ROM

question

Which of the following is an example of a business using information systems to create new products and services?

answer

Apple's creation of the iPod

question

Which of the following is an example of a key force in a firm's broader, less immediate environment?

answer

Economic trends

question

Which of the following is not a benefit of implementing CAD systems?

answer

Reducing the time spend on benchmarking.

question

Which of the following is not a type of output device?

answer

Keyboard

question

Which of the following is not one of the competitive forces of Porter's model?

answer

External Environment

question

Which of the following statements is NOT true about collaboration in a business setting?

answer

Collaboration is many-to-many activity as opposed to a one-to-one or one-to-many activity.

question

which of the following statements is NOT true?

answer

the impact of domestic IT outsourcing has been very disruptive to some regional areas of the US

question

Which of the following statments in not true about cloud computing

answer

It removes the concern about data systems security for businesses

question

Which of the following types of computer would you use to support a computer network?

answer

Server

question

Which technology allows a client and server to exchange small pieces of data behind the scene so that an entire web page does not have to be reloaded each time the user requests a change:

answer

Ajax

question

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

answer

MIS

question

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

answer

DSS

question

You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is abusiness communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

answer

Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed.

question

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

answer

Extranet

question

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?

answer

An extranet with KMS capabilities

question

Microsoft excel is an example of

answer

Spreadsheet software

question

A wiki is a type of:

answer

Web site designed for collaborative writing and editing.

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