Ism test 1 part 2 – Flashcards
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Business process
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a standardized set of activities that accomplish a specific task, such as processing a customer's order.
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Continuous process improvement model
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attempts to understand and measure the current process, and make performance improvements accordingly
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Business process reengineering
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analysis and redesign of workflow within and between enterprises
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Process modeling
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the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence
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Customer facing process
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-Marketing campaign -Sales initiative such as a discount -New product -New service -Distribution of a product or service -Customer billing -Customer service -Order processing
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Customer facing process
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results in a product or service that is received by an organization's external customer
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Business facing process
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invisible to the external customer but essential to the effective management of the business
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project
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temporary endeavor undertaken to create a unique product, service, or result
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project manager
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an individual who is an expert in project planning and management, defines and develops the project plan, and tracks the plan to ensure the projects is completed on time and on budget
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gantt chart
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simple bar chart that depicts project tasks against a calendar
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pert chart
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a graphical network model that depicts a project's tasks and the relationships between those tasks
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Responsibilities of a project manager
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Managing people Managing communications Managing change Managing risk
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project risk
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an uncertain event or condition that, if it occurs, has a positive or negative effect on a project objective
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Smart goals
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S-Specific M-measurable A-agreed upon R-realistic T-Time framed
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Scalability
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refers to how well a system can adapt to increased demands
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Capacity planning
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determines the future IT infrastructure requirements for new equipment and additional network capacity
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Applications Software
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is computer software designed to help the user to perform singular or multiple related specific tasks. It helps to solve problems in the real world. Examples include enterprise software, accounting software, office suites, graphics software, and media players.
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protocol
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In general, protocols are rules or standards permitting different applications to share data and services. (For example, HTTP is a networking protocol used for accessing the WWW.)
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project triangle
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money, time, scope all have to be balanced; change one, the others are affected.
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Project deliverable
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any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project.
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Project scope
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defines the work that must be completed to deliver a product with the specified features and functions
