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Competitive Advantage

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A product or service that an organization's customers value more highly than similar offerings from a competitor

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Effectiveness

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According to Peter Drucker, what are managers who do the right things addressing?

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D.) All of the above

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Understanding information technology begins with gaining an understanding of how businesses function and IT's role in creating efficiencies and effectiveness across the organization. How do typical businesses operate? A.) By functional areas B.) By silos C.) By functional silos D.) All of the above

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D.) Marketing plan

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Which of the following is not a primary information technology project goal? A.) Reduce costs B.) Improve productivity C.) Create competitive advantages D.) Marketing plan

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d) All of the above

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Why is there generally a gap between IT personnel and business personnel? a) Differing vocabularies b) Differing experiences c) Differing expertise d) All of the above

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b) Private exchange

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What is a business-to-business (B2B) marketplace in which a single buyer posts its needs and then opens the bidding to any supplier who would care to bid? a) Reverse auction b) Private exchange c) Private auction d) Reverse exchange

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d) All of the above

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What must an individual anticipating a successful career in business, whether it is in accounting, finance, human resources, or operations management, understand? a) Information technology basics b) Roles and responsibilities in information technology c) Measuring information technology's success d) All of the above

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a) Marketing, sales, and accounting departments decide to use the same vendor for a new system

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Which help an organization maintain consistent business operations? a) Marketing, sales, and accounting departments decide to use the same vendor for a new system b) Sales decides to implement a new system without considering other departments c) A new office policy states that all managers can implement their own policies for purchasing supplies and materials d) Marketing decides to save customer's email addresses in the marketing system, even though other organizational systems do not have this capability

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b) ERP

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Which system did the city of Los Angeles decide to implement to integrate purchasing and financial reporting? a) CRM b) ERP c) SCM d) KM

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c) Accounting and finance

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Which ERP component would have a feature to set a credit limit? a) CRM b) Ebusiness c) Accounting and finance d) All of the above

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a. Enterprise

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What is the key word in ERP? a. Enterprise b. Resource c. Planning d. All of the above

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c. Human resource components

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Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided? a. Accounting and finance components b. Production and managerial management components c. Human resource components d. Production and materials management components

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a. Off the rack

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Which of the following is the equivalent to purchasing a canned software ERP package? a. Off the rack b. Off the rack and tailored to fit c. Custom made d. All of the above

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Enterprise Resource Planning

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Integrates all departments and functions throughout an organization into a single TI system so that employees can make decisions by viewing enterprisewide information on all business operations

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d. All of the above

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Which of the following describes an ERP system? a. ERP systems provide a foundation for collaboration between departments b. ERP systems enable people in different business areas to communicate c. ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance d. All of the above

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d. All of the above

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Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information? a. Eliminates redundancies b. Cuts down wasted time c. Removes misinformation d. All of the above

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66%

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What is the average failure rate for an ERP project according to Gartner research?

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Enterprise Architecture

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Includes the plans for how an organization will build, deploy, use, and share its data, processes, and IT assets

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Application Architecture

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What determines how applications integrate and relate to each other?

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Infrastructure Architecture

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What includes the hardware, software, and telecommunications equipment that, when combined, provide the underlying foundation to support the organization's goals?

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Daily

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How frequently should a large organization that deals with large volumes of critical information backup?

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Business Continuity Plan

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What is a plan for how an organization will recover and restore partially or completely interrupted critical functions within a predetermined time after a disaster or extended disruption?

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Fault Tolerance

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A computer system designed that in the event a component fails, a backup component or procedure can immediately take its place with no loss of service

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Scalability

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What refers to how well a system can adapt to increased demands?

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VoIP

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What uses TCP/IP technology to transmit voice calls over long-distance telephone lines?

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Virtual Private Network

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A way to use the public telecommunication infrastructure (e.g., Internet) to provide secure access to an organization's network.

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c. Reliably and securely exchange information internally but never externally via the Internet

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Which of the following is not a common business network characteristic? a. Provide for the transparent exchange of information with suppliers, trading partners, and customers b. Respond to high demands with scalable processing power and networking capacity c. Reliably and securely exchange information internally but never externally via the Internet d. Allow end-to-end integration and provide message delivery across multiple systems

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Bandwidth

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What is the difference between the highest and the lowest frequencies that can be transmitted on a single medium, and it is a measure of the medium's capacity?

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Broadband

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What refers to high-speed Internet connections transmitting data at speeds greater than 200 Kbps, compared to the 56 Kbps maximum speed offered by traditional dial-up connections?

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RFID Tag

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Contains a microchip and an antenna, and typically works by transmitting a serial number via radio waves to an electronic reader, which confirms the identity of a person or object bearing the tag

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b. Monitor the performance of key individuals

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Which of the following is not one of the three key steps involved in business process improvement? a. Measure what matters to most customers b. Monitor the performance of key individuals c. Assign accountability for process improvement d. Monitor the performance of key business processes

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a. Inputs, tasks, and activities in a structured sequence

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Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing: a. Inputs, tasks, and activities in a structured sequence b. Resources, tasks, and inputs in a structured sequence c. Resources, timeframes, and tasks in a structured sequence d. Inputs, tasks, and costs in a structured sequence

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Business Process Management

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What integrates all of an organization's business process to make individual processes more efficient?

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c. The processes occur only within organizations

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Which of the following is not one of the important characteristics of business processes? a. The processes have internal users b. The processes have external users c. The processes occur only within organizations d. The processes occur across organizations

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d. Budgeting

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Which of the following is a business facing process? a. Marketing process b. Sales process c. Billing process d. Budgeting

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Project Assumptions

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Factors that are considered to be true, real, or certain without proof or demonstration

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Project Charter

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A document issued by the project initiator or sponsor that formally authorizes the existence of a project and provides the project manager with the authority to apply organizational resources to project activities

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Project Constraints

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are specific factors that can limit options. They include: -BUDGET -DELIVERY -DATES -AVALIABLE SKILLED RESOURCES -ORGANIZATIONAL POLICIES

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d. All of the above

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An organization must identify what it wants to do and how it is going to do it. What does the "what" part of this question focus on? a. Justification of the project b. Definition of the project c. Expected results of the project d. All of the above

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d. Develop a project plan

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Which of the following is not a technique for choosing strategic projects? a. Categorize projects b. Perform a financial analysis c. Focus on organizational goals d. Develop a project plan

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Project Objectives

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Quantifiable criteria that must be met for the project to be considered a success

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