Question 1

Which of the following information systems minimizes data duplication among departments?

Accepted Answer

enterprise information systems

Question 2

_____ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process.

Accepted Answer

Sales force automation

Question 3

The real problem with interacting with customers over the Web is that the company does not have an opportunity to make a good first impression in person. T/F

Accepted Answer

True

Question 4

Whether forecasters overestimate or underestimate demand, the company still faces problems. T/F

Accepted Answer

True

Question 5

Over time, the customer relationship with vendors has become more personal. T/F

Accepted Answer

False

Question 6

Which of the following workgroup processes is related to human resources?

Accepted Answer

assessment

Question 7

Which of the following conditions exist when data are isolated in separated information systems?

Accepted Answer

information silo

Question 8

Sourcing from external suppliers occurs in the upstream portion of the supply chain. T/F

Accepted Answer

True

Question 9

Enterprise processes span an organization and support activities in multiple departments. T/F

Accepted Answer

True

Question 10

Properly designed CRM systems provide a single, enterprise wide view of each customer. T/F

Accepted Answer

True

Question 11

When a student attends a business function for the purpose of meeting people and reinforcing relationships, he or she is investing in his or her ________.

Accepted Answer

social capital

Question 12

________ is the application of social media to facilitate the cooperative work of people inside organizations.

Accepted Answer

Enterprise 2.0

Question 13

A student invests money and time in a business administration course. In this example, the student invests in ________.

Accepted Answer

human capital

Question 14

Employees who contribute to and manage social networking sites generate direct labor costs. T/F

Accepted Answer

True

Question 15

Facebook, Twitter, LinkedIn, and Google are all SM application providers. T/F

Accepted Answer

True

Question 16

Social capital, unlike traditional capital, ________.

Accepted Answer

sometimes depreciates and at other times appreciates with time

Question 17

SM communities differ from communities in the past in that they are ________.

Accepted Answer

formed based on mutual interests

Question 18

Which of the following activtities is an example of human resources using social media

Accepted Answer

employee recruitment

Question 19

________ is the dynamic social media process of employing users to participate in product design or product redesign.

Accepted Answer

Crowdsourcing

Question 20

SM sponsors contribute to SM sites via browsers or by using specialized sponsor applications provided by the SM application provider. T/F

Accepted Answer

True

Question 21

Knowledge residing in the minds of employees that has not been documented is called explicit knowledge. T/F

Accepted Answer

False

Question 22

The three primary activities in the BI process are to acquire data, perform analysis, and publish results. T/F

Accepted Answer

True

Question 23

Hardware and Software that attempts to emulate the processing patterns of the biological brain best describes

Accepted Answer

A Neural Network

Question 24

With the help of technology, the number of alternatives to be considered in decisions today is decreasing. T/F

Accepted Answer

False

Question 25

Goal-seeking analysis attempts to find the value of the inputs necessary to achieve a desired level of output. T/F

Accepted Answer

True

Question 26

Executive dashboards provide support primarily to analytical quantitative types of descisions. T/F

Accepted Answer

False

Question 27

Data warehouses do not include data that are purchased from outside sources. T/F

Accepted Answer

False

Question 28

In the implementation phase of the decision making process, managers set criteria for the evaluation of alternative potentional solutions. T/F

Accepted Answer

False

Question 29

Technology that consists of computer-based systems that attempt to emulate human behaviour is called

Accepted Answer

AI Technology

Question 30

Expert systems

Accepted Answer

Work in very limited domains

Question 31

Returned products, recycled products, and disposal of materials or products are called

Accepted Answer

reverse flows

Question 32

_____ are the physical products, raw materials, and supplies that flow along a supply chain

Accepted Answer

Material flows

Question 33

Open-source CRM software doesnÃ¢â¬â¢t have as many features or functions as other proprietary software. T/F

Accepted Answer

False

Question 34

_____ includes those areas where customers directly interact with the company.

Accepted Answer

Customer-facing CRM

Question 35

Business process reengineering is the activity of altering existing and designing new business processes to take advantage of new information systems. T/F

Accepted Answer

True

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