Home Page Social Science Sociology Management ISDS 3115 Test 1 - Flashcards

ISDS 3115 Test 1 – Flashcards

Adrien Vincent

8 July 2022

question

T/F: 1. An example of a "hidden" production function is money transfers at banks.

answer

True

question

T/F 2. Productivity is more difficult to improve in the service sector.

answer

True

question

Which is NOT true regarding differences between goods and services?

answer

Goods tend to have higher customer interaction than services.

question

T/F 4. Low-cost leadership is the ability to distinguish the offerings of the organization in any way that the customer perceives as adding value.

answer

False

question

T/F 5. Southwest Airlines' core competence is operations.

answer

True

question

6. Which of the following represent reasons for globalizing operations?

answer

to improve operations, to attract and retain global talent, to expand a product's life cycle, to gain improvements in the supply chain....SO ALL OF THE ABOVE

question

7. Which of the following statements best characterizes delivery reliability?

answer

a company that always delivers at the promised time

question

8. Which of the following will more likely locate near their customers?

answer

a medical clinic

question

T/F 1. Work Breakdown Structure is a useful tool in project management because it addressed the timing of individual work elements.

answer

False

question

2. The project organization works best when which of the following conditions are satisfied? I. Work can be defined with a specific goal and deadline II. The job is typical and familiar to the existing organization III. The work contains interrelated tasks requiring special skills. IV. The project is temporary but unimportant to long-term organizational success V. The project cuts across organizational lines.

answer

I,III,V

question

3. In a PERT network, non-critical activities that have little slack need to be monitored closely

answer

because near-critical paths could become critical paths with small delays in these activities

question

4. An activity on a PERT network has these time estimates: optimistic=2, most likely3, and pessimistic=8. Its expected time and variance (if it is a critical activity) are:

answer

3.67; 1

question

5. In trend projection, a negative slope is mathematically impossible.

answer

False

question

6. Which of the following uses three types of participants: decision makers, staff personnel, and respondents?

answer

the Delphi Method

question

7. Which of the following techniques uses variables such as price and promotional expenditures, which are related to product demand, to predict demand?

answer

associative models

question

8. If two variables were perfectly correlated, the correlation coefficient r would equal

answer

-1 or 1

question

9. When should product strategy focus on forecasting capacity requirements?

answer

at the growth stage of the product life cycle

question

Quality function deployment (QFD)

answer

Is used to determine where to deploy quality efforts, determines what will satisfy the customer, translates customer desires into the target design, is used in the early design process....SO ALL OF THE ABOVE

question

11. The use of product development teams in design and engineering activities is also known as

answer

concurrent engineering

question

12. Which service design technique(s) would ordinarily NOT be appropriate for full-service restaurant meals?

answer

reducing customer interaction

question

By their very nature, projects have a limited lifetime, and that sets project management apart from the management of more traditional activities.

answer

True

question

14. The phases of project management are:

answer

planning, scheduling, and controlling

question

15. Activity R on a CPM network has predecessors M and N, and has successor S. R has duration 5. N's late finish is 18, while M's is 20. S's late start is 14. Which of the following is definitely true?

answer

the set of given times cannot all be possible

question

16. Which of the following statements regarding CPM is true?

answer

the critical path is the set of activities that has positive slack, all activities on the critical path have their LS equal to the maximum LS of all immediate predecessors, the critical path is the shortest of all paths through the network.....ALL OF THE ABOVE ARE FALSE

question

One advantage of exponential smoothing is the limited amount of record keeping involved.

answer

True

question

18. Forecasts used for new product planning, capital expenditures, facility location or expansion, and R typically utilize a:

answer

long-range time horizon

question

19. Increasing the number of periods in a moving average will accomplish greater smoothing, but at the expense of:

answer

responsiveness to changes

question

20. A product's life cycle is divided into 4 stages, which are:

answer

introduction, growth, maturity, and decline.

question

21. A graphic technique for defining the relationship between customer desires and product/service is:

answer

the House of Quality.

question

22. One result of concurrent engineering in product design is:

answer

speedier product development.

question

23. Which of the following is NOT one of the three phases of project management?

answer

controlling, planning, scheduling....ALL OF THE ABOVE ARE PHASES

question

24. The main difference between PERT and CPM is that:

answer

CPM assumes activity durations can vary, PERT ignores activity costs, PERT is more accurate than CPM, PERT assumes that activity duration are known.....NONE OF THE ABOVE ARE TRUE

question

Increasing the number of periods in a moving average will accomplish greater smoothing, but at the expense of:

answer

responsiveness to changes

question

26. The primary purpose of the mean absolute deviation (MAD) in forecasting is to:

answer

measure forecast accuracy

question

The change in cell-phone model life cycles from 2 years to under 6 months is a result of:

answer

time based competition

question

27. Slack is the amount of time an activity can be delayed without delaying the entire project.

answer

True

question

28. Shortening the project's duration by deleting unnecessary activities is called "project crashing?"

answer

False

question

29. Which of the following statements concerning CPM activities is FALSE?

answer

The late finish of an activity is the earliest start of all preceding activities

question

30. A project manager is interested in crashing a project with variable activity times. Which of the following tools should he/she employ?

answer

PERT

question

31. One use of short-range forecasts is to determine:

answer

Job assignments

question

32. Which of the following statements comparing the weighted moving average technique and exponential smoothing is true

answer

Exponential smoothing typically requires less record keeping of past data

question

33. The last four weekly values of sales were 80, 100, 105, and 90 units. The last four forecasts were 60, 80, 95, and 75 units. These forecasts illustrate:

answer

Bias

question

34. One result of concurrent engineering in product design is:

answer

speedier product development

question

35. Which of the following typically shows the components, their description, and the quality of each required to make one unit of a product?

answer

a bill of material

question

36. All organizations, including service firms such as banks and hospitals, have a production function.

answer

True

question

37. Customer interaction is often high for manufacturing processes, but low for services.

answer

False

question

38. The Ten Critical Decisions of Operations Management include:

answer

process and capacity design

question

39. Low-cost leadership is the ability to distinguish the offerings of the organization in any way that the customer perceives as adding value.

answer

False

question

40. Decisions that involve what is to be made and what is to be purchased fall under the heading of supply-chain management.

answer

True

question

41. According to the authors, which of the following strategic concepts allow firms to achieve their missions?

answer

differentiation, cost leadership, and quick responses

question

42. Which of the following has progressed the furthest along its product life cycle?

answer

drive-thru restaurants

question

43. Cost minimization is an appropriate strategy in which stage of the product life cycle?

answer

decline

question

44. "How much inventory of this item should we have?" is within the critical decision area of managing quality?

answer

False

question

45. Which of the following would NOT be an operations function in a commercial bank?

answer

auditing

question

46. Which is NOT true regarding differences between goods and services?

answer

Goods tend to have higher customer interaction than services

question

47. Which of the following is NOT a typical service attribute?

answer

easy to share

question

48. Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through product differentiation/innovation.

answer

true

question

49. Which of the following is true about business strategies?

answer

Well defined missions make strategy development much easier

question

50. Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas?

answer

product research, quality management, human resources, process innovation...SO ALL OF THE ABOVE ARE TRUE

question

51. Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

answer

true

question

52. Which of the following is NOT one of the Ten Critical Decisions of Operations Management?

answer

determining the financial leverage position

question

53. Which of the following is the best example of a pure service?

answer

counseling

question

54. Production processes are being dispersed to take advantage of national differences in labor costs

answer

true

question

55. Examples of response to the global environment include:

answer

Ford's partnerships with Volvo and Mazda, a Chinese manufacturer, Haier, opening planning in the US, Boeing's worldwide sales and production, Benneton's flexibility in design, production, and distribution....ALL OF THE ABOVE

question

56. Cost cutting in international operations can take place because of

answer

lower indirect costs, lower taxes and tariffs, lower wages, less stringent restrictions....ALL OF THE ABOVE

question

57. Which of the following is the best example of competing on low-cost leadership?

answer

a firm produces its product with less raw material waste than its competitors

question

58. Which of the following tasks within an Airline Company are related to Operations?

answer

crew scheduling

question

59. One reason to globalize is to learn to improve operations.

answer

true

question

60. Which of these organizations is likely to have the most important inventory decisions?

answer

an aluminum manufacturer

question

61. An operations task performed at the Hard Rock Café is:

answer

preparing employee schedules

question

62. Which of the following is not an element of the management process?

answer

pricing

question

63. New trends in operations management include:

answer

rapid product development, global focus, empowered employees, mass customization....ALL OF THE ABOVE

question

64. The commonly used productivity variables are:

answer

labor, capital, and management

question

65. NAFTA seeks to:

answer

phase out all trade and tariff barriers between the US, Canada, and Mexico

question

66. The ability of an organization to produce goods and services that have some uniqueness in their characteristics is:

answer

competing on differentiation

question

67. Given the position of the iPod in the growth stage of its cycle, which of the following OM Strategy/Issues should the makers of iPods be least concerned with at the current time?

answer

cost cutting

question

68. When developing the operations strategy for a new manufacturing organization, one of the most important considerations is that it:

answer

supports the overall competitive strategy of the company

question

69. One responsibility of a project manager is to make sure that the project meets its quality goals?

answer

True

question

70. PERT, but not CPM, has the ability to consider the precedence relationships in a project?

answer

False

question

71. The standard deviation of a project duration is the average of the standard deviation of all activities on the critical path.

answer

false

question

72. Which of the following statements regarding project management is FALSE?

answer

a project organization works well when he work contains simple, independent tasks

question

73. Which of the following statements regarding critical paths is true?

answer

on a specific project, there can be multiple critical paths, all with exactly the same duration

question

74. Seasonal indices adjust raw data for patterns that repeat at regular time intervals

answer

true

question

75. Gradual movement in time-series data over time is called

answer

a trend

question

76. Which is NOT a characteristic of exponential smoothing?

answer

weights each historical value equally

question

77. Operations management must be able to anticipate changes in which of the following?

answer

the products themselves, product volume, product opportunities, product mix....SO ALL OF THE ABOVE

question

78. Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This process is known as:

answer

Modular Design

question

79. Modern ATM machines are an automated example of a service design that:

answer

reduces customer interaction

question

80. Operations management is applicable:

answer

to all firms, whether manufacturing or service

question

81. Gantt charts give a timeline for each of a project's activities, but they do not adequately illustrate the interrelationships between the activities and the resources.

answer

true

question

82. Every network has at least one critical path.

answer

true

question

83. The standard deviation of a project duration is the average of the standard deviation of all activities on the critical path.

answer

false

question

84. Which of the following statements regarding project management is FALSE?

answer

A project organization works well when the work contains simple, independent tasks

question

85. Which of the following statements regarding CPM is true?

answer

the critical path is the shortest of all the paths through the network, some networks have no critical path, all activities on the critical path have their LS equal to the maximum LS of all immediate predecessors, the critical path is that set of activities that has positive slack....ALL OF THE ABOVE ARE TRUE

question

86. Seasonal indices adjust raw data for patterns that repeat at regular time intervals.

answer

true

question

87. The two general approaches to forecasting are:

answer

qualitative and quantitative

question

88. The tracking signal is the:

answer

ratio of cumulative error/MAD

question

89. In which stage of the product life cycle should product strategy focus on process modifications as he product is being "fine-tuned" for the market?

answer

introduction

question

90. In which stage of the product life cycle should product strategy focus on improved cost control?

answer

maturity

question

91. The Ten Critical Decisions of Operations Management include:

answer

managing quality, maintenance, layout strategy, process and capacity design...ALL OF THE ABOVE ARE TRUE

question

92. New trends in operations management include:

answer

empowered employees, mass customization, global focus, rapid product development....ALL OF THE ABOVE

question

93. The total of all outputs produced by the transformation process divided by the total of the inputs is:

answer

multifactor productivity

question

94. Which of the following is true of maquiladoras?

answer

the assess tariffs only on the value-added work done

question

95. Which of the following is LEAST likely to be a Cost Leadership competitive advantage?

answer

broad product line

question

96. Which of the following OM Strategy/Issues should a firm with a product in the maturity stage of its life cycle be least concerned with at the present time?

answer

increase capacity

question

97. When developing the operations strategy for a new manufacturing organization, one of the most important considerations is that it:

answer

supports the overall competitive strategy of the company

question

98. Which of the following are part of the Ten Critical Decisions of Operations Management? I. Design of goods and services II. Managing quality III. Layout Strategy IV. Marketing V. Pricing of Goods and Services

answer

I,II,III

question

99. Most services are tangible; this factor determines how the ten decisions of operations management are handled differently for goods and services.

answer

False

question

100. Which of the following is true?

answer

functional strategies are shaped by corporate strategies

question

101. A firm producing a good is more likely to have which set of the following characteristics compared to a firm providing a service?

answer

many objective quality standards, tangible product, and locate away from customers

question

102. The critical path can be determined by use of either the "forward pass" or the "backward pass."

answer

false

question

102. The critical path can be determined by use of either the "forward pass" or the "backward pass."

answer

Work Breakdown Structure

question

104. Which of the following statements regarding time-cost tradeoffs in CPM networks is FALSE?

answer

Crashing sometimes has the reverse result of lengthening the project duration

question

105. For a given product demand, the time series equation is 53-4X. The negative sign on the slope of the equation:

answer

is an indication that product demand is declining

question

106. Operations managers must be able to anticipate changes in which of the following?

answer

product volume, product mix, product opportunities, the products themselves....ALL OF THE ABOVE ARE TRUE

question

107. The product tool that helps determine what products to develop, and by what strategy, by listing products in descending order over their individual dollar contribution to the firm is:

answer

product-by-value analysis

question

108. Which of the following shows in schematic form how a product is assembled?

answer

an assembly chart

question

109. Gantt charts give a timeline for each of a product's activities, but they do not adequately illustrate the interrelationships between the activities and the resources.

answer

true

question

110. A project organization that becomes permanent is often referred to as a :

answer

matrix organization

question

111. Cycles and random variations are both components of time series.

answer

true

question

112. Payoffs, alternatives, and expected monetary values are terms associated with:

answer

decision trees

question

113. In project management, crashing an activity must consider the impact on all paths in the network.

answer

true

question

114. Which of the following statements regarding CPM networks is true?

answer

if a specific project has multiple critical paths, all of them will have the same duration

question

115. In time series, which of the following cannot be predicted?

answer

random variations

question

116. Which time-series model uses past forecasts and past demand data to generate a new forecast?

answer

exponential smoothing

question

117. Which of the following is NOT a service design technique used to reduce cost?

answer

increasing customer interaction

question

Competing on quick response

answer

a firms products are introduced into the market faster than its competitors products

question

All of the following decisions fall within the scope of operations management EXCEPT for:

answer

-creating the company income statement

question

Which of the following attributes is most typical of a service?

answer

-production and consumption occur simultaneously

question

Which of the following are the primary functions of all organizations?

answer

-marketing, production/operations, and finance/accounting

question

The shortest of all paths through the network is the critical path.

answer

FALSE

question

The larger the number of periods in the simple moving average forecasting method, the greater the method's responsiveness to change in demand.

answer

FALSE

question

A forecast based on the previous forecast plus a percentage of the forecast error is a(n):

answer

-exponential smoothing forecast

question

Current challenges in operations management include all of the following EXCEPT:

answer

-NONE -just in time performance, empowered employees, rapid product development, and mass customization are all current challenges

question

Productivity can be improved by :

answer

-decreasing inputs while holding outputs steady

question

Which of the following is NOT a strategic operations management decision?

answer

price

question

Which of the following statements regarding Gantt charts is true?

answer

-Gantt charts are visual devices that show the duration of activities in a project.

question

A six-month moving average forecast is generally better than a three-month moving average forecast if demand:

answer

-is rather stable

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Unlock all answers in this set

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question

T/F: 1. An example of a "hidden" production function is money transfers at banks.

answer

True

question

T/F 2. Productivity is more difficult to improve in the service sector.

answer

True

question

Which is NOT true regarding differences between goods and services?

answer

Goods tend to have higher customer interaction than services.

question

T/F 4. Low-cost leadership is the ability to distinguish the offerings of the organization in any way that the customer perceives as adding value.

answer

False

question

T/F 5. Southwest Airlines' core competence is operations.

answer

True

question

6. Which of the following represent reasons for globalizing operations?

answer

to improve operations, to attract and retain global talent, to expand a product's life cycle, to gain improvements in the supply chain....SO ALL OF THE ABOVE

question

7. Which of the following statements best characterizes delivery reliability?

answer

a company that always delivers at the promised time

question

8. Which of the following will more likely locate near their customers?

answer

a medical clinic

question

T/F 1. Work Breakdown Structure is a useful tool in project management because it addressed the timing of individual work elements.

answer

False

question

answer

I,III,V

question

3. In a PERT network, non-critical activities that have little slack need to be monitored closely

answer

because near-critical paths could become critical paths with small delays in these activities

question

4. An activity on a PERT network has these time estimates: optimistic=2, most likely3, and pessimistic=8. Its expected time and variance (if it is a critical activity) are:

answer

3.67; 1

question

5. In trend projection, a negative slope is mathematically impossible.

answer

False

question

6. Which of the following uses three types of participants: decision makers, staff personnel, and respondents?

answer

the Delphi Method

question

7. Which of the following techniques uses variables such as price and promotional expenditures, which are related to product demand, to predict demand?

answer

associative models

question

8. If two variables were perfectly correlated, the correlation coefficient r would equal

answer

-1 or 1

question

9. When should product strategy focus on forecasting capacity requirements?

answer

at the growth stage of the product life cycle

question

Quality function deployment (QFD)

answer

question

11. The use of product development teams in design and engineering activities is also known as

answer

concurrent engineering

question

12. Which service design technique(s) would ordinarily NOT be appropriate for full-service restaurant meals?

answer

reducing customer interaction

question

By their very nature, projects have a limited lifetime, and that sets project management apart from the management of more traditional activities.

answer

True

question

14. The phases of project management are:

answer

planning, scheduling, and controlling

question

answer

the set of given times cannot all be possible

question

16. Which of the following statements regarding CPM is true?

answer

question

One advantage of exponential smoothing is the limited amount of record keeping involved.

answer

True

question

18. Forecasts used for new product planning, capital expenditures, facility location or expansion, and R typically utilize a:

answer

long-range time horizon

question

19. Increasing the number of periods in a moving average will accomplish greater smoothing, but at the expense of:

answer

responsiveness to changes

question

20. A product's life cycle is divided into 4 stages, which are:

answer

introduction, growth, maturity, and decline.

question

21. A graphic technique for defining the relationship between customer desires and product/service is:

answer

the House of Quality.

question

22. One result of concurrent engineering in product design is:

answer

speedier product development.

question

23. Which of the following is NOT one of the three phases of project management?

answer

controlling, planning, scheduling....ALL OF THE ABOVE ARE PHASES

question

24. The main difference between PERT and CPM is that:

answer

CPM assumes activity durations can vary, PERT ignores activity costs, PERT is more accurate than CPM, PERT assumes that activity duration are known.....NONE OF THE ABOVE ARE TRUE

question

Increasing the number of periods in a moving average will accomplish greater smoothing, but at the expense of:

answer

responsiveness to changes

question

26. The primary purpose of the mean absolute deviation (MAD) in forecasting is to:

answer

measure forecast accuracy

question

The change in cell-phone model life cycles from 2 years to under 6 months is a result of:

answer

time based competition

question

27. Slack is the amount of time an activity can be delayed without delaying the entire project.

answer

True

question

28. Shortening the project's duration by deleting unnecessary activities is called "project crashing?"

answer

False

question

29. Which of the following statements concerning CPM activities is FALSE?

answer

The late finish of an activity is the earliest start of all preceding activities

question

30. A project manager is interested in crashing a project with variable activity times. Which of the following tools should he/she employ?

answer

PERT

question

31. One use of short-range forecasts is to determine:

answer

Job assignments

question

32. Which of the following statements comparing the weighted moving average technique and exponential smoothing is true

answer

Exponential smoothing typically requires less record keeping of past data

question

33. The last four weekly values of sales were 80, 100, 105, and 90 units. The last four forecasts were 60, 80, 95, and 75 units. These forecasts illustrate:

answer

Bias

question

34. One result of concurrent engineering in product design is:

answer

speedier product development

question

35. Which of the following typically shows the components, their description, and the quality of each required to make one unit of a product?

answer

a bill of material

question

36. All organizations, including service firms such as banks and hospitals, have a production function.

answer

True

question

37. Customer interaction is often high for manufacturing processes, but low for services.

answer

False

question

38. The Ten Critical Decisions of Operations Management include:

answer

process and capacity design

question

39. Low-cost leadership is the ability to distinguish the offerings of the organization in any way that the customer perceives as adding value.

answer

False

question

40. Decisions that involve what is to be made and what is to be purchased fall under the heading of supply-chain management.

answer

True

question

41. According to the authors, which of the following strategic concepts allow firms to achieve their missions?

answer

differentiation, cost leadership, and quick responses

question

42. Which of the following has progressed the furthest along its product life cycle?

answer

drive-thru restaurants

question

43. Cost minimization is an appropriate strategy in which stage of the product life cycle?

answer

decline

question

44. "How much inventory of this item should we have?" is within the critical decision area of managing quality?

answer

False

question

45. Which of the following would NOT be an operations function in a commercial bank?

answer

auditing

question

46. Which is NOT true regarding differences between goods and services?

answer

Goods tend to have higher customer interaction than services

question

47. Which of the following is NOT a typical service attribute?

answer

easy to share

question

48. Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through product differentiation/innovation.

answer

true

question

49. Which of the following is true about business strategies?

answer

Well defined missions make strategy development much easier

question

50. Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas?

answer

product research, quality management, human resources, process innovation...SO ALL OF THE ABOVE ARE TRUE

question

51. Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

answer

true

question

52. Which of the following is NOT one of the Ten Critical Decisions of Operations Management?

answer

determining the financial leverage position

question

53. Which of the following is the best example of a pure service?

answer

counseling

question

54. Production processes are being dispersed to take advantage of national differences in labor costs

answer

true

question

55. Examples of response to the global environment include:

answer

question

56. Cost cutting in international operations can take place because of

answer

lower indirect costs, lower taxes and tariffs, lower wages, less stringent restrictions....ALL OF THE ABOVE

question

57. Which of the following is the best example of competing on low-cost leadership?

answer

a firm produces its product with less raw material waste than its competitors

question

58. Which of the following tasks within an Airline Company are related to Operations?

answer

crew scheduling

question

59. One reason to globalize is to learn to improve operations.

answer

true

question

60. Which of these organizations is likely to have the most important inventory decisions?

answer

an aluminum manufacturer

question

61. An operations task performed at the Hard Rock Café is:

answer

preparing employee schedules

question

62. Which of the following is not an element of the management process?

answer

pricing

question

63. New trends in operations management include:

answer

rapid product development, global focus, empowered employees, mass customization....ALL OF THE ABOVE

question

64. The commonly used productivity variables are:

answer

labor, capital, and management

question

65. NAFTA seeks to:

answer

phase out all trade and tariff barriers between the US, Canada, and Mexico

question

66. The ability of an organization to produce goods and services that have some uniqueness in their characteristics is:

answer

competing on differentiation

question

67. Given the position of the iPod in the growth stage of its cycle, which of the following OM Strategy/Issues should the makers of iPods be least concerned with at the current time?

answer

cost cutting

question

68. When developing the operations strategy for a new manufacturing organization, one of the most important considerations is that it:

answer

supports the overall competitive strategy of the company

question

69. One responsibility of a project manager is to make sure that the project meets its quality goals?

answer

True

question

70. PERT, but not CPM, has the ability to consider the precedence relationships in a project?

answer

False

question

71. The standard deviation of a project duration is the average of the standard deviation of all activities on the critical path.

answer

false

question

72. Which of the following statements regarding project management is FALSE?

answer

a project organization works well when he work contains simple, independent tasks

question

73. Which of the following statements regarding critical paths is true?

answer

on a specific project, there can be multiple critical paths, all with exactly the same duration

question

74. Seasonal indices adjust raw data for patterns that repeat at regular time intervals

answer

true

question

75. Gradual movement in time-series data over time is called

answer

a trend

question

76. Which is NOT a characteristic of exponential smoothing?

answer

weights each historical value equally

question

77. Operations management must be able to anticipate changes in which of the following?

answer

the products themselves, product volume, product opportunities, product mix....SO ALL OF THE ABOVE

question

78. Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This process is known as:

answer

Modular Design

question

79. Modern ATM machines are an automated example of a service design that:

answer

reduces customer interaction

question

80. Operations management is applicable:

answer

to all firms, whether manufacturing or service

question

81. Gantt charts give a timeline for each of a project's activities, but they do not adequately illustrate the interrelationships between the activities and the resources.

answer

true

question

82. Every network has at least one critical path.

answer

true

question

83. The standard deviation of a project duration is the average of the standard deviation of all activities on the critical path.

answer

false

question

84. Which of the following statements regarding project management is FALSE?

answer

A project organization works well when the work contains simple, independent tasks

question

85. Which of the following statements regarding CPM is true?

answer

question

86. Seasonal indices adjust raw data for patterns that repeat at regular time intervals.

answer

true

question

87. The two general approaches to forecasting are:

answer

qualitative and quantitative

question

88. The tracking signal is the:

answer

ratio of cumulative error/MAD

question

89. In which stage of the product life cycle should product strategy focus on process modifications as he product is being "fine-tuned" for the market?

answer

introduction

question

90. In which stage of the product life cycle should product strategy focus on improved cost control?

answer

maturity

question

91. The Ten Critical Decisions of Operations Management include:

answer

managing quality, maintenance, layout strategy, process and capacity design...ALL OF THE ABOVE ARE TRUE

question

92. New trends in operations management include:

answer

empowered employees, mass customization, global focus, rapid product development....ALL OF THE ABOVE

question

93. The total of all outputs produced by the transformation process divided by the total of the inputs is:

answer

multifactor productivity

question

94. Which of the following is true of maquiladoras?

answer

the assess tariffs only on the value-added work done

question

95. Which of the following is LEAST likely to be a Cost Leadership competitive advantage?

answer

broad product line

question

96. Which of the following OM Strategy/Issues should a firm with a product in the maturity stage of its life cycle be least concerned with at the present time?

answer

increase capacity

question

97. When developing the operations strategy for a new manufacturing organization, one of the most important considerations is that it:

answer

supports the overall competitive strategy of the company

question

answer

I,II,III

question

99. Most services are tangible; this factor determines how the ten decisions of operations management are handled differently for goods and services.

answer

False

question

100. Which of the following is true?

answer

functional strategies are shaped by corporate strategies

question

101. A firm producing a good is more likely to have which set of the following characteristics compared to a firm providing a service?

answer

many objective quality standards, tangible product, and locate away from customers

question

102. The critical path can be determined by use of either the "forward pass" or the "backward pass."

answer

false

question

102. The critical path can be determined by use of either the "forward pass" or the "backward pass."

answer

Work Breakdown Structure

question

104. Which of the following statements regarding time-cost tradeoffs in CPM networks is FALSE?

answer

Crashing sometimes has the reverse result of lengthening the project duration

question

105. For a given product demand, the time series equation is 53-4X. The negative sign on the slope of the equation:

answer

is an indication that product demand is declining

question

106. Operations managers must be able to anticipate changes in which of the following?

answer

product volume, product mix, product opportunities, the products themselves....ALL OF THE ABOVE ARE TRUE

question

107. The product tool that helps determine what products to develop, and by what strategy, by listing products in descending order over their individual dollar contribution to the firm is:

answer

product-by-value analysis

question

108. Which of the following shows in schematic form how a product is assembled?

answer

an assembly chart

question

109. Gantt charts give a timeline for each of a product's activities, but they do not adequately illustrate the interrelationships between the activities and the resources.

answer

true

question

110. A project organization that becomes permanent is often referred to as a :

answer

matrix organization

question

111. Cycles and random variations are both components of time series.

answer

true

question

112. Payoffs, alternatives, and expected monetary values are terms associated with:

answer

decision trees

question

113. In project management, crashing an activity must consider the impact on all paths in the network.

answer

true

question

114. Which of the following statements regarding CPM networks is true?

answer

if a specific project has multiple critical paths, all of them will have the same duration

question

115. In time series, which of the following cannot be predicted?

answer

random variations

question

116. Which time-series model uses past forecasts and past demand data to generate a new forecast?

answer

exponential smoothing

question

117. Which of the following is NOT a service design technique used to reduce cost?

answer

increasing customer interaction

question

Competing on quick response

answer

a firms products are introduced into the market faster than its competitors products

question

All of the following decisions fall within the scope of operations management EXCEPT for:

answer

-creating the company income statement

question

Which of the following attributes is most typical of a service?

answer

-production and consumption occur simultaneously

question

Which of the following are the primary functions of all organizations?

answer

-marketing, production/operations, and finance/accounting

question

The shortest of all paths through the network is the critical path.

answer

FALSE

question

The larger the number of periods in the simple moving average forecasting method, the greater the method's responsiveness to change in demand.

answer

FALSE

question

A forecast based on the previous forecast plus a percentage of the forecast error is a(n):

answer

-exponential smoothing forecast

question

Current challenges in operations management include all of the following EXCEPT:

answer

-NONE -just in time performance, empowered employees, rapid product development, and mass customization are all current challenges

question

Productivity can be improved by :

answer

-decreasing inputs while holding outputs steady

question

Which of the following is NOT a strategic operations management decision?

answer

price

question

Which of the following statements regarding Gantt charts is true?

answer

-Gantt charts are visual devices that show the duration of activities in a project.

question

A six-month moving average forecast is generally better than a three-month moving average forecast if demand:

answer

-is rather stable

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