Question 1

T/F: 1. An example of a \"hidden\" production function is money transfers at banks.

Accepted Answer

True

Question 2

T/F 2. Productivity is more difficult to improve in the service sector.

Accepted Answer

True

Question 3

Which is NOT true regarding differences between goods and services?

Accepted Answer

Goods tend to have higher customer interaction than services.

Question 4

T/F 4. Low-cost leadership is the ability to distinguish the offerings of the organization in any way that the customer perceives as adding value.

Accepted Answer

False

Question 5

T/F 5. Southwest Airlines\' core competence is operations.

Accepted Answer

True

Question 6

6. Which of the following represent reasons for globalizing operations?

Accepted Answer

to improve operations, to attract and retain global talent, to expand a product\'s life cycle, to gain improvements in the supply chain....SO ALL OF THE ABOVE

Question 7

7. Which of the following statements best characterizes delivery reliability?

Accepted Answer

a company that always delivers at the promised time

Question 8

8. Which of the following will more likely locate near their customers?

Accepted Answer

a medical clinic

Question 9

T/F 1. Work Breakdown Structure is a useful tool in project management because it addressed the timing of individual work elements.

Accepted Answer

False

Question 10

2. The project organization works best when which of the following conditions are satisfied?  I. Work can be defined with a specific goal and deadline  II. The job is typical and familiar to the existing organization  III. The work contains interrelated tasks requiring special skills.  IV. The project is temporary but unimportant to long-term organizational success  V. The project cuts across organizational lines.

Accepted Answer

I,III,V

Question 11

3. In a PERT network, non-critical activities that have little slack need to be monitored closely

Accepted Answer

because near-critical paths could become critical paths with small delays in these activities

Question 12

4. An activity on a PERT network has these time estimates: optimistic=2, most likely3, and pessimistic=8. Its expected time and variance (if it is a critical activity) are:

Accepted Answer

3.67; 1

Question 13

5. In trend projection, a negative slope is mathematically impossible.

Accepted Answer

False

Question 14

6. Which of the following uses three types of participants: decision makers, staff personnel, and respondents?

Accepted Answer

the Delphi Method

Question 15

7. Which of the following techniques uses variables such as price and promotional expenditures, which are related to product demand, to predict demand?

Accepted Answer

associative models

Question 16

8. If two variables were perfectly correlated, the correlation coefficient r would equal

Accepted Answer

-1 or 1

Question 17

9. When should product strategy focus on forecasting capacity requirements?

Accepted Answer

at the growth stage of the product life cycle

Question 18

Quality function deployment (QFD)

Accepted Answer

Is used to determine where to deploy quality efforts, determines what will satisfy the customer, translates customer desires into the target design, is used in the early design process....SO ALL OF THE ABOVE

Question 19

11. The use of product development teams in design and engineering activities is also known as

Accepted Answer

concurrent engineering

Question 20

12. Which service design technique(s) would ordinarily NOT be appropriate for full-service restaurant meals?

Accepted Answer

reducing customer interaction

Question 21

By their very nature, projects have a limited lifetime, and that sets project management apart from the management of more traditional activities.

Accepted Answer

True

Question 22

14. The phases of project management are:

Accepted Answer

planning, scheduling, and controlling

Question 23

15. Activity R on a CPM network has predecessors M and N, and has successor S. R has duration 5. N\'s late finish is 18, while M\'s is 20. S\'s late start is 14. Which of the following is definitely true?

Accepted Answer

the set of given times cannot all be possible

Question 24

16. Which of the following statements regarding CPM is true?

Accepted Answer

the critical path is the set of activities that has positive slack, all activities on the critical path have their LS equal to the maximum LS of all immediate predecessors, the critical path is the shortest of all paths through the network.....ALL OF THE ABOVE ARE FALSE

Question 25

One advantage of exponential smoothing is the limited amount of record keeping involved.

Accepted Answer

True

Question 26

18. Forecasts used for new product planning, capital expenditures, facility location or expansion, and R typically utilize a:

Accepted Answer

long-range time horizon

Question 27

19. Increasing the number of periods in a moving average will accomplish greater smoothing, but at the expense of:

Accepted Answer

responsiveness to changes

Question 28

20. A product\'s life cycle is divided into 4 stages, which are:

Accepted Answer

introduction, growth, maturity, and decline.

Question 29

21. A graphic technique for defining the relationship between customer desires and product/service is:

Accepted Answer

the House of Quality.

Question 30

22. One result of concurrent engineering in product design is:

Accepted Answer

speedier product development.

Question 31

23. Which of the following is NOT one of the three phases of project management?

Accepted Answer

controlling, planning, scheduling....ALL OF THE ABOVE ARE PHASES

Question 32

24. The main difference between PERT and CPM is that:

Accepted Answer

CPM assumes activity durations can vary, PERT ignores activity costs, PERT is more accurate than CPM, PERT assumes that activity duration are known.....NONE OF THE ABOVE ARE TRUE

Question 33

Increasing the number of periods in a moving average will accomplish greater smoothing, but at the expense of:

Accepted Answer

responsiveness to changes

Question 34

26. The primary purpose of the mean absolute deviation (MAD) in forecasting is to:

Accepted Answer

measure forecast accuracy

Question 35

The change in cell-phone model life cycles from 2 years to under 6 months is a result of:

Accepted Answer

time based competition

Question 36

27. Slack is the amount of time an activity can be delayed without delaying the entire project.

Accepted Answer

True

Question 37

28. Shortening the project\'s duration by deleting unnecessary activities is called \"project crashing?\"

Accepted Answer

False

Question 38

29. Which of the following statements concerning CPM activities is FALSE?

Accepted Answer

The late finish of an activity is the earliest start of all preceding activities

Question 39

30. A project manager is interested in crashing a project with variable activity times. Which of the following tools should he/she employ?

Accepted Answer

PERT

Question 40

31. One use of short-range forecasts is to determine:

Accepted Answer

Job assignments

Question 41

32. Which of the following statements comparing the weighted moving average technique and exponential smoothing is true

Accepted Answer

Exponential smoothing typically requires less record keeping of past data

Question 42

33. The last four weekly values of sales were 80, 100, 105, and 90 units. The last four forecasts were 60, 80, 95, and 75 units. These forecasts illustrate:

Accepted Answer

Bias

Question 43

34. One result of concurrent engineering in product design is:

Accepted Answer

speedier product development

Question 44

35. Which of the following typically shows the components, their description, and the quality of each required to make one unit of a product?

Accepted Answer

a bill of material

Question 45

36. All organizations, including service firms such as banks and hospitals, have a production function.

Accepted Answer

True

Question 46

37. Customer interaction is often high for manufacturing processes, but low for services.

Accepted Answer

False

Question 47

38. The Ten Critical Decisions of Operations Management include:

Accepted Answer

process and capacity design

Question 48

39. Low-cost leadership is the ability to distinguish the offerings of the organization in any way that the customer perceives as adding value.

Accepted Answer

False

Question 49

40. Decisions that involve what is to be made and what is to be purchased fall under the heading of supply-chain management.

Accepted Answer

True

Question 50

41. According to the authors, which of the following strategic concepts allow firms to achieve their missions?

Accepted Answer

differentiation, cost leadership, and quick responses

Question 51

42. Which of the following has progressed the furthest along its product life cycle?

Accepted Answer

drive-thru restaurants

Question 52

43. Cost minimization is an appropriate strategy in which stage of the product life cycle?

Accepted Answer

decline

Question 53

44. \"How much inventory of this item should we have?\" is within the critical decision area of managing quality?

Accepted Answer

False

Question 54

45. Which of the following would NOT be an operations function in a commercial bank?

Accepted Answer

auditing

Question 55

46. Which is NOT true regarding differences between goods and services?

Accepted Answer

Goods tend to have higher customer interaction than services

Question 56

47. Which of the following is NOT a typical service attribute?

Accepted Answer

easy to share

Question 57

48. Boeing\'s development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through product differentiation/innovation.

Accepted Answer

true

Question 58

49. Which of the following is true about business strategies?

Accepted Answer

Well defined missions make strategy development much easier

Question 59

50. Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas?

Accepted Answer

product research, quality management, human resources, process innovation...SO ALL OF THE ABOVE ARE TRUE

Question 60

51. Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Accepted Answer

true

Question 61

52. Which of the following is NOT one of the Ten Critical Decisions of Operations Management?

Accepted Answer

determining the financial leverage position

Question 62

53. Which of the following is the best example of a pure service?

Accepted Answer

counseling

Question 63

54. Production processes are being dispersed to take advantage of national differences in labor costs

Accepted Answer

true

Question 64

55. Examples of response to the global environment include:

Accepted Answer

Ford\'s partnerships with Volvo and Mazda, a Chinese manufacturer, Haier, opening planning in the US, Boeing\'s worldwide sales and production, Benneton\'s flexibility in design, production, and distribution....ALL OF THE ABOVE

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