question

Which is NOT true regarding differences between goods and services

answer

Goods tent to have higher customer interaction than services

question

Which of the following represent reasons for globalizing operations?

answer

to improve operations, to attract and retain global talent, expand a product's life cycle, to gain improvements in the supply chain...ALL OF THE ABOVE

question

Which statements best characterizes delivery reliability?

answer

a company that always delivers at the promised time

question

Which of the following will more likely locate near their customers?

answer

a medical clinic

question

The project organization works best when which of the following conditions are satisfied?

answer

I. Work can be defined with a specific goal and deadline III. The work contains interrelated tasks requiring special skills V. The project cuts across organizational lines

question

In a PERT network, non-critical activities that have little slack need to be monitored closely

answer

because near-critical paths could become critical paths with small delays in these activities

question

An activity on a PERT network has these time estimates: optimistic=2, most likely=3, and pessimistic=8. Its expected time and variance (if it is a critical activity) are:

answer

3.67;1

question

Which of the following uses three types of participants: decision makers, staff personnel, and respondents?

answer

the Delphi method

question

Which of the following techniques uses variables such as price and promotional expenditures, which are related to product demand, to predict demand?

answer

associative models

question

If two variables were perfectly correlated, the correlation coefficient r would equal

answer

-1 or 1

question

When should product strategy focus on forecasting capacity requirements

answer

At the growth stage of the product life cycle

question

Quality function deployment

answer

Is used to determine where to deploy quality efforts, determines what will satisfy the customer, translates customer desires into the target design, is used in the early design process...SO ALL OF THE ABOVE

question

The use of product development teams in design and engineering activities is also know as

answer

concurrent engineering

question

Which service design technique would ordinarily NOT be appropriate for full-service restaurant meals?

answer

reducing customer interaction

question

The phases of project management are:

answer

planning scheduling and controlling

question

Activity R on a CPM network has predecessors M and N, and has successor S. R has duration 5. N's late finish is 18, while M's is 20. S's late start is 14. Which of the following is definitely true?

answer

the set of given times cannot all be possible

question

Which of the following statements about CPM is TRUE?

answer

a. the critical path is the set of activities that has positive slack b. all activities on the critical path have their LS equal to the maximum LS of all immediate predecessors c. the critical path is the shortest of all paths through the network d. ALL OF THE ABOVE ARE FALSE

question

Forecasts used for new product planning, capital expenditures, facility location or expansion, and R&D typically utilize a:

answer

long-range time horizon

question

Increasing the number of periods in a moving average will accomplish greater smoothing, but at the expense of:

answer

responsiveness to changes

question

A product's life cycle is divided into 4 stages, which are:

answer

introduction, growth, maturity, and decline

question

A graphic technique for defining the relationship between customer desires and product/service is:

answer

the House of Quality

question

One result of concurrent engineering in product design is:

answer

speedier product development

question

Which of the following is NOT one of the three phases of project management?

answer

controlling, planning, scheduling...ALL OF THE ABOVE

question

The main difference between PERT and CPM is that:

answer

CPM assumes activity durations can vary, PERT ignores activity costs, PERT is more accurate than CPM, PERT assumes that activity duration are known...NONE OF THE ABOVE ARE TRUE

question

Increasing the number or periods in a moving average will accomplish greater smoothing, but at the expense of:

answer

responsiveness to changes

question

The primary purpose of the mean absolute deviation (MAD) in forecasting is to:

answer

measure forecast accuracy

question

The change in cell-phone model life cycles from 2 years to under 6 months is a result of:

answer

time-based competition

question

Which of the following statements concerning CPM activities is FALSE?

answer

The Late Finish of an activity is the Earliest Start of all preceding activities

question

A project manager is interested in crashing a project with variable activity times. Which of the following tools should he/she employ?

answer

PERT

question

One use of short-range forecasts is to determine:

answer

Job assignments

question

Which of the following statements comparing the weighted moving average technique and exponential smoothing is true?

answer

Exponential smoothing typically requires less record keeping of past data

question

Which of the following typically shows the components, their description, and the quality of each required to make one unit of a product?

answer

a bill of material

question

the ten critical decisions of operations management include:

answer

process and capacity design

question

According to the authors, which of the following strategic concepts allow firms to achieve their missions?

answer

differentiation, cost leadership, and quick responses

question

Which of the following has progressed the furthest along its product life cycle?

answer

drive-thru restaurants

question

Cost minimization is an appropriate strategy in which stage of the product life cycle?

answer

decline

question

Which is NOT true regarding differences between goods and services?

answer

goods tend to have higher customer interaction than services

question

Which of the following is NOT a typical service attribute?

answer

easy to share

question

Which of the following is true about business strategies?

answer

well defined missions make strategy development much easier

question

Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas?

answer

product research, quality management, human resources, process innovation...SO ALL OF THE ABOVE ARE TRUE

question

Which of the following is NOT one of the ten critical decisions of operations management?

answer

determining the financial leverage position

question

Which of the following is the best example of a pure service?

answer

counseling

question

Examples of response to the global environment include:

answer

Ford's partnerships with Volvo and Mazda, a Chinese manufacturer, Haier, opening planning in the US, Boeing's worldwide sales and production, Benneton's flexibility in design, production, and distribution...ALL OF THE ABOVE

question

Cost cutting in international operations can take place because of

answer

lower indirect costs, lower taxes and tariffs, lower wages, less stringent restrictions...ALL OF THE ABOVE

question

Which of the following is the best example of competing on low-cost leadership?

answer

a firm produces its product with less raw material waste than its competitors

question

Which of the following tasks within an Airline Company are related to operations?

answer

crew scheduling

question

Which of these organizations is likely to have the most important inventory decisions?

answer

an aluminum manufacturer

question

An operations task performed at the Hard Rock Café is:

answer

preparing employee schedules

question

Which of the following is not an element of the management process?

answer

pricing

question

New trends in operations management include:

answer

rapid product development, global focus, empowered employees, mass customization...ALL OF THE ABOVE

question

The commonly used productivity variables are:

answer

labor, capital, and management

question

NAFTA seeks to:

answer

phase out all trade and tariff barriers between the US, Canada, and Mexico

question

The ability of an organization to produce goods and services that have some uniqueness in their characteristics is:

answer

competing on differentiation

question

Given the position of the iPod in the growth stage of its cycle, which of the following OM strategy/issues should the makers of iPods be least concerned with at the current time?

answer

cost cutting

question

When developing the operations strategy for a new manufacturing organization, one of the most important considerations is that it:

answer

supports the overall competitive strategy of the company

question

Which of the following statements regarding project management is FALSE?

answer

a project organization works well when the work contains simple, independent tasks

question

Which of the following statements regarding critical paths is true?

answer

on a specific project, there can be multiple critical paths, all with exactly the same duration

question

Gradual movement in time-series data over time is called

answer

a trend

question

Which is NOT a characteristic of exponential smoothing?

answer

weights each historical value equally

question

Operations management must be able to anticipate changes in which of the following?

answer

the products themselves, product volume, product opportunities, product mix...SO ALL OF THEM

question

Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This process in known as

answer

Modular design

question

Modern ATM machines are an automated example of a service design that:

answer

reduces customer interaction

question

Operations management is applicable:

answer

to all firms, whether manufacturing or service

question

Which of the following statements regarding CPM is true?

answer

the critical path is the shortest of all the paths through the network, some networks have no critical path, all activities on the critical path have their LS equal to the maximum LS of all immediate predecessors, the critical path is that set of activities that has positive slack...ALL OF THE ABOVE ARE TRUE

question

The two general approaches to forecasting are:

answer

qualitative and quantitative

question

The tracking signal is the:

answer

ratio of cumulative error/MAD

question

In which stage of the product life cycle should product strategy focus on process modifications as the product is being "fine-tuned" for the market?

answer

introduction

question

In which stage of the product life cycle should product strategy focus on improved cost control?

answer

maturity

question

The ten critical decisions of OM include:

answer

managing quality, maintenance, layout strategy, process and capacity design...ALL OF THE ABOVE

question

New trends in OM include:

answer

empowered employees, mass customization, global focus, rapid product development...ALL OF THE ABOVE

question

The total of all outputs produced by the transformation process divided by the total of the inputs is:

answer

multifactor productivity

question

Which of the following is true of maquiladoras?

answer

they assess tariffs only on the value-added work done

question

Which of the following is LEAST likely to be a cost leadership competitive advantage?

answer

broad product line

question

Which of the following OM strategy/issues should a firm with a product in the maturity stage of its life cycle be least concerned with at the present time?

answer

increase compacity

question

Which of the following are part of the ten critical decisions of operations management?

answer

I. Design of goods and services II. Managing quality III. Layout strategy

question

Which of the following is true?

answer

functional strategies are shaped by corporate strategies

question

A firm producing a good is more likely to have which set of the following characteristics compared to a firm providing a service?

answer

many objective quality standards, tangible product, and locate away from customers

question

WBS stands for which of the following project management tools?

answer

Work Breakdown Structure

question

Which of the following statements regarding time-cost tradeoffs in CPM networks is FALSE?

answer

Crashing sometimes has the reverse result of lengthening the project duration

question

For a given product demand, the time series equation is 53-4x. The negative sign on the slope of the equation:

answer

is an indication that product demand is declining

question

OMs must be able to anticipate changes in which of the following?

answer

product volume, product mix, product opportunities, the products themselves...ALL OF THE ABOVE

question

The product tool that helps determine what products to develop, and by what strategy, by listing products in descending order over their individual dollar contribution to the firm is:

answer

product-by-value analysis

question

Which of the following shows in schematic form how a product is assembled?

answer

an assembly chart

question

A product's organization that becomes permanent is often referred to as a:

answer

matrix organization

question

Payoffs, alternatives, and expected monetary values are terms associated with:

answer

decision trees

question

Which of the following statements regarding CPM networks is true?

answer

if a specific project has multiple critical paths, all of them will have the same duration

question

In time series, which of the following cannot be predicted?

answer

random fluctuations

question

Which time-series model uses past forecasts and past demand to generate a new forecast?

answer

exponential smoothing

question

Which of the following is NOT a service design technique used to reduce cost?

answer

increasing customer interaction

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