question

Some of the operations-related activities of Hard Rock Cafe include designing meals and analyzing them for ingredient cost and labor requirements.

answer

TRUE

question

All organizations, including service firms such as banks and hospitals, have a production function.

answer

TRUE

question

Operations management is the set of activities that create value in the form of goods and services by transforming inputs into outputs.

answer

TRUE

question

An example of a "hidden" production function is money transfers at banks.

answer

TRUE

question

One reason to study operations management is to learn how people organize themselves for productive enterprise.

answer

TRUE

question

The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.

answer

TRUE

question

Students wanting to pursue a career in operations management will find multidisciplinary knowledge beneficial.

answer

TRUE

question

Productivity is more difficult to improve in the service sector.

answer

TRUE

question

In the past half-century, the number of people employed in manufacturing has more or less held steady, but each manufacturing employee is manufacturing 20 times as much.

answer

TRUE

question

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

answer

TRUE

question

At Hard Rock Cafe, tasks that reflect operations or operations management include:

answer

designing meals, testing meals, analyzing meals for the cost of ingredients, preparing employee schedules

question

Operations management is applicable:

answer

to all firms, whether manufacturing or service

question

Which of the following are the primary functions of ALL organizations?

answer

marketing, operations, and finance/accounting

question

Budgeting, paying the bills, and collection of funds are associated with the:

answer

finance/accounting function

question

Which of the following would NOT be an operations function in a fast-food restaurant?

answer

advertising and promotion

question

The marketing function's main concern is with:

answer

generating the demand for the organization's products or services

question

Reasons so study operations management include learning about

answer

why people organize themselves for productive enterprise, how goods and services are produced, what operations managers do, a costly part of the enterprise

question

The five elements in the management process are:

answer

plan, organize, staff, lead, and control

question

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

answer

20%

question

An operations manager is NOT likely to be involved in:

answer

the identification of customers' wants and needs

question

The 10 critical decisions of operations management include:

answer

layout strategy, maintenance, process and capacity design, managing quality, finance/accounting, advertising, pricing *not mass customization

question

Walter Shewhart is listed among the important people of operations management because of his contributions to

answer

statistical quality control

question

The person most responsible for popularizing interchangeable parts in manufacturing was

answer

Eli Whitney

question

The "Father of Scientific Management" is :

answer

Frederick W. Taylor

question

Henry Ford is noted for his contributions to

answer

assembly line operations

question

Who among the following is associated with contributions to quality control in operations management?

answer

W. Edwards Deming

question

Which is true?

answer

Almost all services and almost all goods are a mixture of a service and a tangible product.

question

The service industry makes up approx what percentage of all jobs in the U.S.?

answer

79%

question

Typical differences between goods and services do NOT include:

answer

cost per unit

question

Which is NOT true regarding differences between goods and services?

answer

Goods tend to have higher customer interaction than services

question

Which of the following is not a typical attribute of goods?

answer

aspects of quality difficult to measure

question

Which of the following services is least likely to be unique, i.e., customized to a particular individual's needs?

answer

elementary education

question

Which of the following is NOT a typical service attribute?

answer

east to store

question

Which of the following statements concerning growth of services is true?

answer

Services now constitute the larges economic sectors in the postindustrial societies, the number of people employed in manufacturing has more or less held steady since 1950, each manufacturing employee now produces about 20 times more than in 1950

question

Current trends in operations management include:

answer

just-in-time performance, rapid product development, mass customization, empowered employees, global focus, supply chain partnering

question

Which of the following statements about trends in operations management is false?

answer

Environmentally-sensitive production is giving way to low-cost focus.

question

Productivity measurement is complicated by

answer

the fact that precise units of measure are often unavailable

question

The total of all outputs produced by the transformation process divided by the total of the inputs is

answer

multifactor productivity

question

Which of the following inputs has the greatest potential to increase productivity?

answer

management

question

Productivity can be improved by

answer

decreasing inputs while holding outputs steady

question

The largest contributor to productivity increases is ________, estimated to be responsible for _____ of the annual increase.

answer

management; over one-half

question

Three commonly used productivity variables are

answer

labor, capital, and management

question

The service sector has lower productivity improvements than the manufacturing sector because

answer

services usually are labor-intensive

question

Productivity tends to be more difficult to improve in the service sector because the work is

answer

often difficult to automate, typically labor intensive, frequently processed individually, often an intellectual task performed by professionals

question

Among the ethical and social challenges facing operations managers are

answer

honoring community commitments, maintaining a clean environment, efficiently developing and producing safe quality products, providing a safe/efficient workplace, developing low-cost products, honoring financial commitments **not increasing executive pay

question

A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas. include:

answer

lenders, suppliers, owners, employees

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