Intro to Health Care Ch 16-18 – Flashcards
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Communication is considered to be successful when
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the message is correctly interpreted by the receiver
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Of the many oral communication skills needed by the health care professional, the MOST important for building effective patient relations is:
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listening actively
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A physical therapist assistant greets her patient, prepares and gives clear instructions about performing an exercise, and then leaves the room. Which is necessary communication step did she miss?
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check for understanding
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Which is the best question to ask when gathering information from a patient about the results of a medication?
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Can you describe how you feel after taking the medication?
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The best way to respond to a patient who jokes about being an "old cripple" due to injuries suffered in a car accident is to:
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listen carefully to determine whether there is a contradictory message
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When a medical receptionist greets a 5-year-old patient by asking his mother, "And how is little Jose today?" she is:
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not showing respect for the child
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It is appropriate for a dental assistant to address patients by their first names when they:
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have given their permission
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What is the appropriate action for a nurse whose patient's older brother informs her that he is acting on behalf of the patient and wants the information about the treatments she has received?
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check whether the patient has consented to his having the information
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which message is most likely communicated by phlebotomist who tells a patient, "I'd really like to hear more about that" while looking anxiously at his watch?
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I need to be someplace else right now
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What is the BEST course o faction when performing a procedure on a patient whose condition causes a strong, unpleasant odor?
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be sure your facial expression communicates caring and reassurance
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Which action is most likely to increase the effectiveness of communication when a patient is having difficulty understanding the health care professional's instructions?
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use pantomime
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If a patient seems uncomfortable with being touched on the arm in a caring manner, it is best to:
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ask the patient if he would prefer not to be touched
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Which statement best describes someone who is a good active listener?
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concentrates on what is being said
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What is the best strategy to follow when listening to a patient speaking in favor of something about which you strongly disagree?
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listen and observe carefully
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A respiratory therapist who tries to imagine the fear a patient experiences when he has difficulty catching his breath is practicing:
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empathy
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A dental hygienist who says to a patient, "I hear you saying that you don't like to floss because it makes your gums bleed," is using a technique known as:
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paraphrasing
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The MOST important reason for health care professionals to develop excellent telephone skills is to:
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project a positive image of their facility
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An appropriate goal of patient education is to:
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encourage patients to make positive changes
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What would be the first step when planning instruction about postoperative home care of a patient's husband?
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determine the goal of the instruction
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When preparing to discuss nutrition with a diabetic patient, the first step in the communication process is to:
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decide on the specific goal of the communication
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Which of the following is NOT a characteristic of a computerized database?
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mistakes are automatically corrected
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The development of fiber optics has enabled dentists to:
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project views from inside the patient's mouth onto a screen
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The purpose of an expert system is to:
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provide quick access to diagnostic and treatment information
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Which health care function is made easier by point-of-care charting?
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entering patient data during a home care visit
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Health care professionals can use MEDLARS to:
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search for information among millions of references
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Bioinformatics refers to the organization of information that enables:
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researches to increase scientific progress by sharing information
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Delicate surgical procedures can be practiced before performing the actual surgery on a patient through the use of:
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virtual reality technology
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Which sponsor is most likely to have a Web site that contains current and accurate information about the link between nutrition and cancer?
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University medical school
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A major barrier that must be overcome in order for telemedicine to be more widely practiced is:
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state licensing laws for physicians
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Which action is most likely to result in damage to your computer hardware?
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eating popcorn while entering data
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The principal purpose of the computer's hard drive is to:
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store instructions and data
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The instruction necessary for computers to operate and perform specific tasks are provided by the:
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software
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Which statement is true regarding the way a computer saves the data you input?
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you must give the computer a command to save your data or set it to save at regular intervals
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Which type of software would be the best choice for maintaining the personnel records in a large health clinic?
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Spreadsheet
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If an urgent care center wants to estimate the number of physician assistants it will need next year based on projected number of patients, it might use:
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Electronic spreadsheet software
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Paraphrasing
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Listener rewording the sendor's message in the listener's own words
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Nonverbal
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Using a gesture to communication meaning
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Leading
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Asking a question that includes the expected answer
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Reflecting
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Prompting the speaker confirm his/her meaning by completing or adding to original message
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Close-ended
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Asking a yes or no question
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Probing
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Asking a question that requests additional information from that already given
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Open-ended
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Asking a question that requires more than a one word answer
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Electronic spreadsheet
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Budgets, patient bills, business projections, graphs
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Electronic mail
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Message sent to all members about an upcoming professional meeting
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Integrated program
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Insurance company records, pharmaceutical test trials, inventory management
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Database
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Combination of applications needed to carry on the operations of a medical office
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Browser
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Software used to find Web sites about brain injury
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RAM
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Computer work area containing data you have just entered
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Word processing
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Reports, information sheets, memos
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Site license
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Document containing permssion to load an appliation software program on five office computers
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Ultrasonography
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Measure signals from sound waves to examine organs and fetuses
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Positron emission topography
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Use injected radioactive substance to study brain function
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Magnetic resonance imaging
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Measure hydrogen atom activity to view tumors
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Computerized tomography
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Measure density of tissues to perform evaluations
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Electrical impedance tomography
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Measure electrical currents to detect differences in tissues
