Question 1

The head of the marketing department at CBS Environmental, Inc. supervises twelve people in her department.  This represents her

Accepted Answer

span of management.

Question 2

The various tasks in IBM\'s manufacturing plant are arranged so that one worker draws the wiring, another strengthens the wires, a third cuts them, a fourth inserts them, and a fifth seals them together. This is an example of job

Accepted Answer

specialization.

Question 3

A corporate culture is generally defined as the

Accepted Answer

inner rites, rituals, heroes, and values of a firm.

Question 4

The __________________ structure is considered the simplest and the oldest form of organizational structure.

Accepted Answer

line

Question 5

A small restaurant with wait staff that reports to staff manager who reports to a floor manager who reports to the restaurant manager is a clear example of a(n) ________________ organizational structure.

Accepted Answer

line

Question 6

When you encounter an organization where employees are quite intense, focused, and determined to win, you have encountered an organization with a(n) ____________________ culture.

Accepted Answer

mercenary

Question 7

Which of the following statements about accountability is false?

Accepted Answer

Managers delegate accountability.

Question 8

Mark left his position as a manager for JCPenney after two years. He complained of being burned out from having to fulfill too many roles and tasks for one position. Mark probably never learned to use the tool of

Accepted Answer

delegation.

Question 9

A benefit of job specialization is that it

Accepted Answer

is easier to train new employees.

Question 10

In a recent task force meeting, the human resources manager gave many reasons why the organization needed some specialization. In so doing, she stated that

Accepted Answer

the more specialized the job, the easier it is to train new employees when an employee quits or is absent.

Question 11

Joel Green has been working at The Bicycle Superstore for about two weeks. This morning he noticed that the store\'s inventory on bicycle tire repair kits is out, but he is unsure of whom he should report to for approval to place an order for more kits. Joel is unclear about the

Accepted Answer

chain of command.

Question 12

Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area. Grouping work units this way is known as departmentalization by

Accepted Answer

customer.

Question 13

The examination of work in process for the purpose of controlling quality is called

Accepted Answer

inspection.

Question 14

Thad is in charge of examining the quality of work in process at a furniture factory. Thad\'s duty is referred to as

Accepted Answer

inspection.

Question 15

The amount of products or services an organization can produce in a given time is known as

Accepted Answer

capacity.

Question 16

Chase is excited because he has just signed an agreement to purchase steel frames from a company at an excellent price and of very high quality. Once the contract begins, Chase eagerly awaits the first shipment, but it arrives a month behind the agreed-upon schedule, which slows down production at Chase\'s plant. Chase is furious because  he realizes too late that this supplier

Accepted Answer

is unreliable.

Question 17

One primary difference between services and the production of goods is that services are consumed _________________ whereas goods can be ___________________.

Accepted Answer

immediately; stored

Question 18

When Panasonic improves the sound, clarity, and ease of operation offered by its DVD player, it is

Accepted Answer

refining its existing product.

Question 19

A team of engineers at General Motors is in charge of discovering new knowledge that can be used to make automobiles safer and more economical. These engineers are conducting

Accepted Answer

applied research.

Question 20

When Black & Decker manufactures its wide array of tools, it is using a(n) _______________ process.

Accepted Answer

synthetic

Question 21

When a manufacturer like ExxonMobil refines crude oil, that corporation is using a(n) ________________ process.

Accepted Answer

analytical

Question 22

Product extension and refinement

Accepted Answer

extend the product life cycle.

Question 23

Needles, Inc. has five of its ten products at the end of the product life cycle. To maintain its market share, the firm must at least find ways to

Accepted Answer

extend or refine the want-satisfying capability of its products.

Question 24

A situation in which machines and equipment do most of the work is known as

Accepted Answer

a capital-intensive technology.

Question 25

Billy is in charge of obtaining the flour, sugar, and other ingredients needed for her employer, Baker\'s CafÃ©. Billy is in charge of

Accepted Answer

purchasing.

Question 26

Which of the following statements is false?

Accepted Answer

For most businesses, quality costs too much money.

Question 27

Periodically, employees at Southwest Airlines complete satisfaction surveys that management uses to improve employee job satisfaction. This is an example of

Accepted Answer

employee relations.

Question 28

Leading Lady, a manufacturer of maternity wear, maintains a database of information that records the various skills and abilities of its employees. This database can be referred to as a

Accepted Answer

skills inventory.

Question 29

The Age Discrimination in Employment Act of 1967 and its amended version in 1986 apply directly to

Accepted Answer

discrimination based on age.

Question 30

A firm attempting to reduce the size of its workforce may use several approaches. The approach most likely to be saved as a last resort is

Accepted Answer

firing.

Question 31

The Equal Pay Act applies directly to

Accepted Answer

equal pay for equal work.

Question 32

Employment applications are used for two purposes: to familiarize interviewers with applicants\' backgrounds and to

Accepted Answer

identify applicants who are worthy of further scrutiny.

Question 33

John works for Texas Instruments. His tasks involve traveling to nearby colleges, interviewing students for hire after graduation, selecting certain ones to be invited for an office visit, and acquainting them with the facilities. He is in which phase of the HRM process?

Accepted Answer

Acquiring human resources

Question 34

The process of attracting qualified job applicants is called

Accepted Answer

recruiting

Question 35

All of the following are relevant areas for employment tests except

Accepted Answer

all of the above are relevant areas for employment tests.

Question 36

All of the following are elements of an effective employee reward system except

Accepted Answer

maximizing the amount of money spent on employee compensation.

Question 37

The policies and strategies pertaining to employee compensation comprise a

Accepted Answer

compensation system.

Question 38

A computerized data bank containing information on the skills and experience of all employees is called

Accepted Answer

a skills inventory.

Question 39

Determining how the work environment affects productivity was the original objective of

Accepted Answer

the Hawthorne studies.

Question 40

The idea that satisfaction and dissatisfaction are distinct dimensions is referred to as

Accepted Answer

the motivation-hygiene theory.

Question 41

Jane Freeman, a merchandise manager at JCPenney, has just been informed by her superior that all managers in  the store have been reassigned departments of responsibility because top management has done some reorganizing. Jane previously was in charge of the infants\' department and the girls\' department, and now she is also in charge of the boys\' department. This is an example of

Accepted Answer

job enrichment.

Question 42

Nathan discovers that his mortgage company\'s employees are working very slowly because they are afraid that, if they finish the loans they are currently processing, they will run out of work and lose their jobs. Nathan\'s employees are

Accepted Answer

soldiering.

Question 43

According to Theory X by McGregor, managers assume that employees

Accepted Answer

dislike work and need to be controlled.

Question 44

According to Theory Y by McGregor, managers think people

Accepted Answer

have the ability to help accomplish an organization\'s goals.

Question 45

Which of the following forms of reinforcement is considered the most effective?

Accepted Answer

Positive reinforcement

Question 46

Behavior modification as applied to business management is mainly based on

Accepted Answer

reinforcement theory.

Question 47

In the first set of Hawthorne experiments dealing with lighting, the main conclusion was that

Accepted Answer

a sense of involvement affects production.

Question 48

Mary Jo Lee received a special cash award for her perfect attendance record over the past two years. By giving this reward, this company is practicing

Accepted Answer

positive reinforcement.

Question 49

The end result of the Hawthorne studies was an unexpected one, which found that

Accepted Answer

employees\' motivation to work is influenced by human factors.

Question 50

The stage of team development in which a team reaches its full potential is called

Accepted Answer

performing.

intro to bus pt. 3 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards