INFO 210 ch. 8 erp – Flashcards

integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations allow for the effective planning and controlling of all the resources required to plan, source, make, and deliver goods and services facilitate the order process, so faster with fewer errors

Enterprise resource planning systems provide organizations with ___?

central database that gathers transactional data from operational systems across the company all info automatically updated when entered

1- improving manufacturing process through automation, address back-office processes (inventory/distribution) 2- front-office, addressed customer issues (marketing/sales) 3-enterprisewide approach. Internet connects all participants

Core and Extended

the traditional components included in most ERP systems and primarily focus on internal operations

the extra components that meet organizational needs not covered by the core components and primarily focus on external operations

1. Accounting and finance 2. Production and materials management 3. Human resources

manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management. One of the most useful features of THIS is credit management

Handle the various aspects of production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quality control

track employee information including payroll, benefits, compensation, and performance assessment and ensure compliance with all laws

1. Business Intelligence 2. Customer Relationship Management 3. Supply Cain Management 4. Ebusiness

typically collect information used throughout the organization (including data used in many other ERP components), organize it, and apply analytical tools to assist managers with decisions EX. data warehouse

goal: provide an integrated view of customer data, enabling a firm to effectively manage customer relationships by responding to customer needs and demands while identifying the most (and least) valuable customers so that the firm can better allocate and then you're thinking, I won't do that. include contact centers, sales force automation, and advanced marketing functions

allow a firm to monitor and control all stages in the supply chain from the acquisition of raw materials tot he receipt of finished goods by customers

allows companies to establish an internet presence and fulfill online orders this includes two primary features: elogistics and eprocurement

manages the transportation and storage of goods

is the B2B online purchase and sale of supplies and services

is a management system, as well as a measurement system that a firm uses to translate business strategies into executable tasks. 1. the learning and growth perspective 2. the internal business process perspective 3. the customer perspective 4. the financial perspective