IMGT Final part 1 – Flashcards
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What is the systems development life cycle?
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The overall process for developing information systems from planning and analysis through implementation and maintenance.
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Which phase of the SDLC transforms the documents into the actual system?
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Design
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What is a set of policies, procedures, standards, processes, practices, tools techniques, and tasks that people apply to technical and management challenges?
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Methodology
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Which of the following represents the order of the phases in the SDLC?
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plan, analysis,design,development,test,implement, maintain.
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What is a smaller scale representation or working model of the users' requirements or a proposed design for an information system?
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prototype
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What are project assumptions?
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factors that are considered to be true, real, or certain without proof or demonstration.
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What is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements?
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Project management
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What is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems?
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insourcing
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which methodology provides a framework for breaking down the development of software into four gates?
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RUP
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What is project scope?
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defines the work that must be completed to deliver a product with the specified features and functions.
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what is it called when an organization chooses to focus specifically on what it does best and forms partnerships and alliances with other specialists organizations to handle non-strategic business processes?
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core competency strategy
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what are components of Extended ERP
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business intelligence, ebusiness and customer relationship management
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what is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information?
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collaboration system
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what is enterprise resource planning?
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so that employees can make decisions by viewing enterprise-wide information on all business operations
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Which activities do production and materials management ERP components perform?
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Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control
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which component is a credit management feature typically included?
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accounting and finance compodents
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what is an equivalent to purchasing a canned software ERP package?
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off the rack
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what application facilitates the automation and management of business processes and controls the movement of work through the business process?
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Workflow management system
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What is a management system that enables organizations to clarify their vision and strategy and translate them into action?
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balanced scorecard
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what is it called when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer?
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information partnership
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What occurs when a website can know enough about a person's likes and dislikes to appeal to that person?
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personalization
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What is a technique used to divide an information set into mutually exclusive are as close together as possible to one another and the different groups are as far apart as possible?
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Cluster analysis
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A CRM system is used to
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Help gain insight on customer buying patterns, allow us to communicate with our customers, and assist with customer service.
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what supports front-office operations or systems that deal directly with the customers?
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Operational CRM
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What are restaurants preforming when they ask their customers if they would like to upgrade the size of their meals?
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Up-selling
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What is sales force automation?
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a system that automatically tracks all of the steps in the sales process
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What is a common customer service CRM metric?
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average tine to resolution
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Which type of BI conducts short-term analysis to achieve strategic goals?
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Tactical BI
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What maintains customer contact information and identifies prospective customers?
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contact management system
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What focuses on keeping vendors satisfied by managing alliance partner and with the optimal sale channel?
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Partner relationship management
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what is the set of processes that plans for and controls the efficient and effective transportation and storage of supplies from suppliers to customers?
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logistics
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what tracks and analyzes the movement of materials and products to ensure the delivery of materials and finished goods at the right time , the right place, and the lowest cost
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transportation planning system
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which of the following defines supply chain operations?
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the schedule for production activities
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What describes all of the activities managers do to help companies create goods
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production management
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which of the following refers to value- added?
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describes the difference between the cost of inputs and the value of price of outputs.
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what consists of several stand alone businesses?
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strategic business units
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what is it called when distorted product demand information passes from one entity to the next through the supply chain?
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a bullwhip effect
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what deals with the day-to-day procedures for preforming work including scheduling, inventory, and process management?
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operational planning and control
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what is the creation of goods and services using the factors of land, labor, capital, entrepreneurship, and knowledge?
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production
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what is the management of systems or processes that convert or transform goods and services?
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operations management
