question

1) A ________ is a network of activities for accomplishing a business function.

answer

business process

question

in swimlane format, _________ are specific tasks that need to be accomplished as part of a business process

answer

activities

question

A _______ is a subset of the activities in a business process that is preformed by an actor

answer

role

question

Activities within a business process are shown in ________.

answer

rectangles

question

5) According to the business process modeling notation standard, the start of a business process is symbolized by a ________.

answer

circle having a narrow border

question

6) Which of the following statements is true about roles in a business process?

answer

The name of the role is written at the top of the swimlane.

question

7) Which of the following statements is true of swimlane formats?

answer

A particular role may be fulfilled by many people.

question

8) According to the business process modeling notation, the end of a business process is symbolized by a ________.

answer

circle having a thick border

question

9) A(n) ________ is a collection of data that is stored within business records.

answer

repository

question

10) ________ represent the movement of data from one activity to another.

answer

Data flows

question

11) According to the business process modeling notation standard, an activity with a boxed plus sign inside it indicates a ________.

answer

subprocess

question

12) Which of the following statements is true about business process modeling notation?

answer

The medium of data delivery is unimportant in a BPMN diagram.

question

13) ________ is the ratio of benefits to costs.

answer

Efficiency

question

14) Which of the following statements is true of business processes?

answer

An effective business process enables an organization to accomplish its strategy.

question

15) The outermost components of the IS framework ________.

answer

can take action

question

16) The software and procedure components of the IS framework are both ________.

answer

sets of instructions

question

17) The ________ component of the IS framework provides instructions for people.

answer

procedure

question

18) In an IS framework, ________ is the bridge between the computer side on the left and the human side on the right

answer

data

question

19) Which of the following pairs consists of the two actors in an information system?

answer

hardware and people

question

20) When work that was formerly done by people has been moved to computers, it is said to be ________.

answer

automated

question

21) Automation of a process activity consists of moving work from the ________ of the symmetrical five-component framework.

answer

human side to the computer side

question

22) Which of the following statements is true of using an information system to improve process quality?

answer

A process that uses a labor saving information system may not be efficient.

question

23) ________ is defined as recorded facts or figures.

answer

Data

question

24) John's height is 6 feet 3 inches. This is an example of ________.

answer

data

question

25) The fact that Joe works 9 hours per day is an example of ________.

answer

data

question

26) Which of the following refers to information that is based on correct and complete data and has been processed correctly, as expected?

answer

accurate information

question

27) A monthly report that arrives 6 weeks late is an example of information that is not ________.

answer

timely

question

28) Which of the following is a characteristic of good information?

answer

It must be contextually relevant.

question

29) Which of the following statements is true about data characteristics of quality information?

answer

The timeliness of information can be measured against events.

question

30) As the CEO of a call center, which of the following information is good information for you?

answer

department-level averages of revenue generation figures

question

31) ________ information is information that directly pertains both to the context and to the subject.

answer

Relevant

question

32) Which of the following statements is true regarding the characteristics of good information?

answer

Information must hold an appropriate relationship between its cost and its value.

question

tf Members of a team in a company need to understand business processes since they need to evaluate new technologies

answer

t

question

tf To design an improved process, it is necessary to understand the existing process.

answer

t

question

tf A role is a subset of activities in a business process.

answer

t

question

tf Swimlane format is a graphical arrangement in which all of the activities for a given role are shown in a single vertical lane.

answer

t

question

tf In some business processes, a role can be fulfilled by an information system.

answer

t

question

tf According to the business process modeling notation standard, the start of a business process is symbolized by a circle having a thick border.

answer

f

question

tf According to the business process modeling notation standard, the end of a business process is symbolized by a circle having a narrow border

answer

f

question

tf According to the business process modeling notation standard, solid lines between activities are called sequence flows

answer

t

question

tf A collection of files on the Internet is a repository

answer

t

question

tf Data flows represent the movement of data from one activity to another.

answer

t

question

tf A repository can be printed records stored in a shoebox or a collection of files in the cloud

answer

t

question

tf Buyers read vendor and product data from the vendor data repository, but they don't write

answer

f

question

tf Process quality can be measured in two dimensions: process effectiveness and process efficiency.

answer

t

question

tf An effective business process enables an organization to accomplish its strategy.

answer

t

question

tf Effectiveness is the ratio of benefits to costs.

answer

f

question

tf An activity is considered automated when it is characterized by people following procedures

answer

f

question

tf 17) The outermost components of the symmetrical five-component framework of an IS are data and procedures.

answer

f

question

tf In the five-component framework of an IS, the actors are hardware and people.

answer

t

question

tf In the five-component framework of an IS, data is the bridge between the computer side and the human side.

answer

t

question

tf In an IS framework, data is considered to be a part of the computer side.

answer

f

question

tf ) In an IS framework, software and procedure components are both sets of instructions

answer

t

question

tf Procedures act as the bridge between the computer and human sides of the five-component framework of an IS.

answer

f

question

tf Automation is the process in which instructions for humans are transferred to instructions for hardware.

answer

t

question

tf Automation moves work from the software component to the data component.

answer

f

question

tf One of the major benefits of an information system is labor savings.

answer

t

question

tf Information systems can improve process efficiency but not process effectiveness

answer

f

question

tf The major benefit of using an information system is that the data stored in databases and other repositories can readily be processed to produce information.

answer

t

question

tf ) Data that is summed is called information.

answer

t

question

tf ) Information is data presented in a meaningful context.

answer

t

question

tf Information is data processed by grouping, comparing, or other similar operations.

answer

t

question

tf ) Data is knowledge derived from information

answer

f

question

tf Average wage is knowledge that can be derived from the data of individual wages

answer

t

question

tf As long as information is relevant and timely, it need not always be complete

answer

f

question

tf Data delivered with active graphics need not be cross-checked for accuracy.

answer

f

question

tf Accurate information is information that is based on correct and complete data, and has been processed correctly.

answer

t

question

tf Users develop work-arounds when data from an information system is unreliable

answer

t

question

tf Timeliness of information can be measured against events

answer

t

question

tf The quality of thinking determines the quality of the information that is produced

answer

t

question

tf Just barely sufficient information is information that is sufficient for the purpose for which it is generated.

answer

t

question

tf Relevant data are those which aptly pertain both to the context and to the subject.

answer

t

question

tf ) All data about an organization are relevant to the higher management

answer

f

question

tf For data to be worth its cost, an appropriate relationship must exist between the cost of data and its value.

answer

t

question

tf Information systems should not be subject to the same financial analyses to which other assets are subjected.

answer

f

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