Human Services Test 2 – Flashcards
Unlock all answers in this set
Unlock answersquestion
students, teachers, co-workers
answer
The term client refers to all BUT WHICH of the following?
question
providing housing and noting client needs
answer
The human service professional in charge of housing services serves the whole person by:
question
a description and a course of action
answer
2 Components of a problem are:
question
what the client will experience as a problem
answer
It is difficult to predict:
question
problem identification
answer
How clients view their situations and what they perceive to be problems are important factors in:
question
a multi-problem client
answer
Mary, who was hit by an automobile, illustrates:
question
problems are a normal part of life
answer
Central to understanding who a client is and what problems are encountered is the idea that:
question
hierarchical needs
answer
Which perspective is useful in determining client needs?
question
many healthy individuals are able to skip stages
answer
Developmental stages can be characterized by all of the following EXCEPT:
question
Indivisible Self
answer
A wellness model to understand a client is the
question
adolescent girl and mother
answer
The developmental tasks of an individual in the identity stage and an individual in the generatively stage are:
question
situational problems
answer
A job change, natural disasters, and an accident may result in:
question
this is a situation with a clearly focused problem
answer
Violent crime is considered a situational crisis because:
question
focus on basic health and safety needs
answer
Which is NOT TRUE of situational problems?
question
having shelter
answer
Within the hierarchy of needs, security needs are represented by:
question
basic needs must be met before higher order needs can be addressed
answer
According to Maslow's theory, since needs exist in a hierarchy,
question
temporarily homeless
answer
Many of the homeless are currently
question
the feminist perspective
answer
A perspective that challenges power is
question
What is the stereotype of this group?
answer
To understand individuals as clients (a homeless person) the human service worker needs to ask which of the following?
question
the gang member
answer
To understand gangs as a larger client group we might think about all EXCEPT
question
human service jobs contribute to client growth
answer
Individuals choose to work in the helping professions for which of the following reasons?
question
valuing
answer
The criterion used by clients and workers to make choices is
question
past criminal behavior
answer
Beth Bruce's value of acceptance is challenged by her client's
question
self-determination
answer
Deciding for oneself on a course of action or the resolution to a problem is
question
the client needs to assume responsibility
answer
Self-determination is a critical value because
question
the professional is puzzled by the case and needs advice
answer
Professionals may break confidentiality when
question
are largely responsible for success or failure of helping
answer
The increasing body of research supports the concept that the personal characteristics of helpers
question
self-awareness
answer
Which of the following is the process that assists helpers with understanding their own attitudes and feelings?
question
"I feel sorry for you locked up day and night"
answer
All but which of the following responses are examples of empathy?
question
helping outside area of expertise
answer
All but which of the following activities demonstrates commitment to the client?
question
professional
answer
A nurse is an example of which category?
question
generalist
answer
Workers with formal training or experience, usually at the baccalaureate level, work at which of the following levels?
question
peer
answer
Which term is used to describe helpers who are of similar age and/or experience to the client?
question
supervision
answer
The attainment of a bachelor's or master's degree is usually necessary for which of the following responsibilities?
question
researching community needs
answer
A typical job responsibility for the human service professional is all but which of the following?
question
social work
answer
A particular concern for the poor and the disadvantaged characterizes which of the following professions?
question
counselors
answer
One of the largest categories of specialists is
question
behavior changer, caregiver, educator
answer
Providing direct service to clients, one of three areas of responsibility for human service professionals, is illustrated by which roles?
question
community work
answer
The roles of mobilizer, networker, and planner are part of the responsibilities of
question
planner
answer
Making recommendations for expenditures to support client needs is an activity of the
question
helping
answer
"What is helpful?" and "How can the needs of the client be met?" are the two questions that guide
question
the goals of the helping process
answer
Encouraging responsibility and promoting self-help are
question
clients
answer
An individual, a small group, or a geographic area are examples of
question
the helping relationship
answer
The cornerstone of helping is
question
the physical setting
answer
One of the things a helper will attend to before the client arrives is
question
the review of all available documents
answer
The client's arrival includes all but which of the following?
question
an icebreaker
answer
A strategy or technique that helps the client become more comfortable with the setting and the helper is
question
communication
answer
One person sending a message to another person with the conscious intent of affecting the receiver's behavior is
question
intervention strategies
answer
The stage during which goals are set is called
question
nonverbal behaviors
answer
A person's posture, tone of voice, gestures and eye contact are examples of
question
active listening
answer
The behaviors of helpers as they attend to both the verbal and nonverbal communication of the client is called
question
cognitive component
answer
The who, what, where, when, and why of a message is the
question
verbal tracking
answer
Attending behavior includes the following nonverbal components except
question
know his or her intent before speaking
answer
The key to responding to a client's message is for the helper to
question
an overreliance on questions
answer
A dependent client, poor helping skills, and an unsatisfactory helping relationship are possible results of
question
Let's talk about your school experiences.
answer
Which of the following statements is the best way of eliciting information about a client's educational history?
question
Why did you do that?
answer
Which of the following questions would not be considered helpful and appropriate?
question
communication skills
answer
The foundation of all group functioning is
question
clients from other cultures
answer
Awareness and sensitivity are keys to working with
question
resistant clients
answer
Clients who may come for help more or less willingly but fail to carry through or participate are
question
resistance
answer
Missing appointments, rejecting the helper and inattentiveness are examples of
question
the client's approach to change
answer
Motivational interviews focus on
question
the individual's interpretation of the event
answer
Defining crisis for an individual depends on several factors including
question
the problem remains unresolved and the tension becomes unbearable
answer
A state of crisis develops when
question
identifying client's weaknesses
answer
Resolution-focused brief therapy includes ALL but which of the following stages?
question
states guiding principles
answer
The agency mission
question
includes functions and qualifications
answer
A job description
question
how mission relates to jobs
answer
Knowledge about funding helps human service professionals understand all but which of the following?
question
helps agencies support the community
answer
Community mapping
question
if the agency has political difficulties
answer
To make a good referral, the professional must know all of the following EXCEPT
question
evaluate
answer
Which of the following is NOT a part of the four-step process providing guidelines for linking the client with another service?
question
formal network
answer
Self-help groups, schools, and churches make up an
question
becoming a client at the agency
answer
Professionals learn about other agencies by engaging in all but which of the following?
question
takes time to access
answer
The informal network
question
time
answer
Human service helpers allocate which of the following resources?
question
allowing helpers to build rapport
answer
Paperwork serves all but which of the following functions?
question
crisis work comes before documentation
answer
Paperwork is difficult because
question
asking agencies to alter their mission and goals
answer
Turf issues cause difficulties in collaboration by
question
Collaboration benefits more than one population
answer
Turf battles occur for all but which of the following reasons?
question
all of the above
answer
The encapsulated worker
question
the helper is tired of working with clients
answer
Burnout means
question
the worker is actively trying to avoid or overcome encapsulation or burnout
answer
Professional development is effective when
question
teach clients how to identify needs
answer
The process of advocacy includes all but which of the following?
question
the political arena
answer
A difficult area in which to advocate is
question
using a network to promote a common cause
answer
One key component to organizing to promote community change is
