Human Services Test 2 – Flashcards

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students, teachers, co-workers
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The term client refers to all BUT WHICH of the following?
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providing housing and noting client needs
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The human service professional in charge of housing services serves the whole person by:
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a description and a course of action
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2 Components of a problem are:
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what the client will experience as a problem
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It is difficult to predict:
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problem identification
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How clients view their situations and what they perceive to be problems are important factors in:
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a multi-problem client
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Mary, who was hit by an automobile, illustrates:
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problems are a normal part of life
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Central to understanding who a client is and what problems are encountered is the idea that:
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hierarchical needs
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Which perspective is useful in determining client needs?
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many healthy individuals are able to skip stages
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Developmental stages can be characterized by all of the following EXCEPT:
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Indivisible Self
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A wellness model to understand a client is the
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adolescent girl and mother
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The developmental tasks of an individual in the identity stage and an individual in the generatively stage are:
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situational problems
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A job change, natural disasters, and an accident may result in:
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this is a situation with a clearly focused problem
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Violent crime is considered a situational crisis because:
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focus on basic health and safety needs
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Which is NOT TRUE of situational problems?
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having shelter
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Within the hierarchy of needs, security needs are represented by:
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basic needs must be met before higher order needs can be addressed
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According to Maslow's theory, since needs exist in a hierarchy,
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temporarily homeless
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Many of the homeless are currently
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the feminist perspective
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A perspective that challenges power is
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What is the stereotype of this group?
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To understand individuals as clients (a homeless person) the human service worker needs to ask which of the following?
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the gang member
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To understand gangs as a larger client group we might think about all EXCEPT
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human service jobs contribute to client growth
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Individuals choose to work in the helping professions for which of the following reasons?
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valuing
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The criterion used by clients and workers to make choices is
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past criminal behavior
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Beth Bruce's value of acceptance is challenged by her client's
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self-determination
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Deciding for oneself on a course of action or the resolution to a problem is
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the client needs to assume responsibility
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Self-determination is a critical value because
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the professional is puzzled by the case and needs advice
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Professionals may break confidentiality when
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are largely responsible for success or failure of helping
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The increasing body of research supports the concept that the personal characteristics of helpers
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self-awareness
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Which of the following is the process that assists helpers with understanding their own attitudes and feelings?
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"I feel sorry for you locked up day and night"
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All but which of the following responses are examples of empathy?
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helping outside area of expertise
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All but which of the following activities demonstrates commitment to the client?
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professional
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A nurse is an example of which category?
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generalist
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Workers with formal training or experience, usually at the baccalaureate level, work at which of the following levels?
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peer
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Which term is used to describe helpers who are of similar age and/or experience to the client?
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supervision
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The attainment of a bachelor's or master's degree is usually necessary for which of the following responsibilities?
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researching community needs
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A typical job responsibility for the human service professional is all but which of the following?
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social work
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A particular concern for the poor and the disadvantaged characterizes which of the following professions?
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counselors
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One of the largest categories of specialists is
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behavior changer, caregiver, educator
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Providing direct service to clients, one of three areas of responsibility for human service professionals, is illustrated by which roles?
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community work
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The roles of mobilizer, networker, and planner are part of the responsibilities of
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planner
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Making recommendations for expenditures to support client needs is an activity of the
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helping
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"What is helpful?" and "How can the needs of the client be met?" are the two questions that guide
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the goals of the helping process
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Encouraging responsibility and promoting self-help are
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clients
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An individual, a small group, or a geographic area are examples of
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the helping relationship
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The cornerstone of helping is
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the physical setting
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One of the things a helper will attend to before the client arrives is
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the review of all available documents
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The client's arrival includes all but which of the following?
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an icebreaker
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A strategy or technique that helps the client become more comfortable with the setting and the helper is
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communication
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One person sending a message to another person with the conscious intent of affecting the receiver's behavior is
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intervention strategies
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The stage during which goals are set is called
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nonverbal behaviors
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A person's posture, tone of voice, gestures and eye contact are examples of
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active listening
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The behaviors of helpers as they attend to both the verbal and nonverbal communication of the client is called
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cognitive component
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The who, what, where, when, and why of a message is the
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verbal tracking
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Attending behavior includes the following nonverbal components except
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know his or her intent before speaking
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The key to responding to a client's message is for the helper to
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an overreliance on questions
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A dependent client, poor helping skills, and an unsatisfactory helping relationship are possible results of
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Let's talk about your school experiences.
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Which of the following statements is the best way of eliciting information about a client's educational history?
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Why did you do that?
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Which of the following questions would not be considered helpful and appropriate?
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communication skills
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The foundation of all group functioning is
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clients from other cultures
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Awareness and sensitivity are keys to working with
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resistant clients
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Clients who may come for help more or less willingly but fail to carry through or participate are
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resistance
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Missing appointments, rejecting the helper and inattentiveness are examples of
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the client's approach to change
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Motivational interviews focus on
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the individual's interpretation of the event
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Defining crisis for an individual depends on several factors including
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the problem remains unresolved and the tension becomes unbearable
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A state of crisis develops when
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identifying client's weaknesses
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Resolution-focused brief therapy includes ALL but which of the following stages?
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states guiding principles
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The agency mission
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includes functions and qualifications
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A job description
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how mission relates to jobs
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Knowledge about funding helps human service professionals understand all but which of the following?
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helps agencies support the community
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Community mapping
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if the agency has political difficulties
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To make a good referral, the professional must know all of the following EXCEPT
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evaluate
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Which of the following is NOT a part of the four-step process providing guidelines for linking the client with another service?
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formal network
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Self-help groups, schools, and churches make up an
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becoming a client at the agency
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Professionals learn about other agencies by engaging in all but which of the following?
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takes time to access
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The informal network
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time
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Human service helpers allocate which of the following resources?
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allowing helpers to build rapport
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Paperwork serves all but which of the following functions?
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crisis work comes before documentation
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Paperwork is difficult because
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asking agencies to alter their mission and goals
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Turf issues cause difficulties in collaboration by
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Collaboration benefits more than one population
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Turf battles occur for all but which of the following reasons?
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all of the above
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The encapsulated worker
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the helper is tired of working with clients
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Burnout means
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the worker is actively trying to avoid or overcome encapsulation or burnout
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Professional development is effective when
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teach clients how to identify needs
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The process of advocacy includes all but which of the following?
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the political arena
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A difficult area in which to advocate is
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using a network to promote a common cause
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One key component to organizing to promote community change is
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