question

What business is pepsi in?

answer

People Business

question

What has Pepsi doe that others don't do?

answer

Invested in college communities

question

What is the availability of workers with skills the company needs

answer

labor supply

question

What is the number of qualified workers a company will need?

answer

Labor demand

question

This is the process companies use to make sure HUMAN RESOURCES are available...

answer

HR Management

question

______ _______ is when the labor supply exceeeds the labor demand.

answer

Labor surplus

question

______ _______ is when the labor supply is less than the demand.

answer

Labor shortage

question

_____ labor market is the pool of quilified workers inside a company.

answer

Internal

question

________ labor market is the pool of qualified employees that apply for a job.

answer

External

question

________ is being prepared for an influx of necessacry HR. ie - there will be a large order in the next 6 months and we need to hire more workers.

answer

Forecasting

question

_____ forecasting is subjective and includes expert opinions.

answer

Qualitative

question

_______ forecasting is the amount of data a company anticipates needing

answer

Quantitative

question

_______ is when a company wants to GENERATE INTEREST in a pool of qualified applicants.

answer

Recruitment

question

________ is the process of deciding to hire or not to hire a candidate.

answer

Selection

question

Orientation is also referred to as what?

answer

Socialization

question

Recruitment, selection, and socializtion are all apart of __ ________

answer

HR Planning

question

Turnover is ____

answer

Costly

question

Personal Characteristics, Measurement, Motivation and who decides are the 4 challenges in what?

answer

The hiring process

question

This source of recruitment has the lowest 1 yr turnover.

answer

Employee referals

question

This source of recruitment has many benefits, including, leadership, discipline, and the ability to easily accept authority

answer

former military

question

This form of recruitment has a worldwide pool of candidates; however, that can also overload your hr staff.

answer

Internet

question

Current employers, former employees, print/radio ads, employment agencies, temp workers, college recruiting, and customers are all_________ of _______

answer

Sources of Recruitment

question

When the economy is going well, many companies resort to using nontraditional groups because unemployment is low - What are these Nontraditional Groups

answer

Prisoners, Disabled workers

question

These job candidates are already familiar with policies and cultures.

answer

Internal

question

These candidates can bring a fresh perspective to your company.

answer

External

question

This approach to recruitment involves trying to attract as many applicants as possible and to emphasize the good points of the job.

answer

Flypaper approach

question

True or false - The flypaper approach leads to unrealistic expectations of the job

answer

True

question

Realistic Job Preview approach to recruitment involves trying to show the good and the bad parts of the job. Also, it produces less turnover.

answer

True

question

Approach to Recruitment - Advertising a high hourly wage and flexible hours.

answer

Flypaper

question

Informing people that they will have long, boring hours; cannot leave work station; people will be rude to them.

answer

RJP

question

Yield ratios, Cost per hire, and applicant quality (by source) are all a part of ____________ ___________

answer

Evaluating Recuitment

question

Cost divided by hire =?

answer

Cost per hire

question

Quits / hires =

answer

Applicant quality

question

Selection tools should be ___-______ if not, the co. may have LEGAL exposure

answer

job related

question

T/F - Statistics are not a good measurement to see if a selection tool is job related

answer

False

question

This expresses the strength of the relationship betwen 2 variables

answer

Correlation Coefficient

question

Selection tools should be _____ and _____

answer

valid reliable

question

The Checklist for selection tools 1. Is the selection tool ________? 2. Is the measurement _______ valid? 3. Is the measurement _________ valid?

answer

reliable, content, empirically

question

When we say, "the content on a selection tool must be reliable", what do we desire the tests to have?

answer

Consistency

question

If there is an error because not questions are asked on the selection test, what type of error do we have?

answer

Deficiency

question

If there is an error because there is too much excess crap on the test, what type of error do we have?

answer

Contamination

question

_______ Validity is using concurrent and predictive validity, a company can create evidence that a test is statistically valid.

answer

Empirical

question

If an emploee's score on the intelligence test predict his or her job performance at Time 1, we have evidence of ________ ______

answer

Concurrent validity

question

If an employee's score on the intelligence test predict his or her job performance at time 2, we have evidence of ________ ________

answer

Predictive Validity

question

Using a test that has a broad range of topics makes the test...

answer

Reliable

question

Using a test that is consistent over time makes the test....

answer

Content valid

question

Using a test that has statistical data makes the test....

answer

Empirically valid

question

The _____ _________ (r) is a statistic expressing the strength of relationship.

answer

relation coefficient

question

This relation coefficient is useful between selection tools and job performance.

answer

yes

question

A +1 correlation is a _____ _____ relation

answer

perfect positive

question

A 0 correlation has __ relation

answer

no

question

A correlation of -1 is _____ _____ relation

answer

perfect negative

question

If a candidate does great on the selection test but has low job performance, the test provided a

answer

false positive

question

If the company did not think a candidate would do a good job but the candidate turned out to do a great job, the test provided a

answer

False negative

question

poor on test and poor performance the test gave a

answer

true negative

question

Letters of recommendation, Biodata, and General cognitive ability are all examples of what?

answer

Selection tests

question

Work sample tests, emotional intelligence, personality traits, and honesty tests are all examples of what?

answer

Selection tests

question

Interviews, Drug tests, reference checks, and handwriting analysis are all examples of what?

answer

Selection tests

question

Are letters of recommendation useful?

answer

no

question

A more detailed version of the application form in which applicants respond to a series of questions about their background, experiences, and preferences

answer

Biodata form

question

Are biodata forms a valid selection tool?

answer

Yes

question

Past behavior predicts future behavior is the rationale behind which selection tool?

answer

Biodata

question

This selection tool measures a candidates ability to learn quickly

answer

IQ tests

question

This selection tool is the MOST VALID

answer

Work Sample Test

question

This selection tool evaluates a candidates ability to "see and manage other's emotions" and is INCONCLUSIVELY VALID

answer

Emotional Intelligence

question

Definition: A stable and enduring characteristic

answer

Trait

question

The big five traits are a part of which selection tool?

answer

Personality tests

question

Are honest tests valid?

answer

yes

question

These questions ask if a worker is okay working under certain conditions.

answer

worker requirement questions

question

Intervies are ___ _ _______ leading to low validity

answer

open to biases

question

Which type of interview question is this: Tell me about a time when yopu had to work with a difficult customer. How did you handle the situation?

answer

Behavioral

question

Which type of interview question is this: Are you willing to travel 3 months out of the year?

answer

worker requirements

question

Which type of interview question is this: What are specific ways the marketing research suggests that a company can improve customer loyalty?

answer

Job knowledge

question

Which type of interview question is this: What if....

answer

Situation

question

If you have an interview with 2 or more people, it is said to be a ____ interview

answer

panel

question

Children, age, disabilities, physical characteristics, marital status, citizenship, arrest records, smoking, disease, religion are alll.....

answer

DON'Ts of Interviewing

question

What is the fist way to handle a question the interviewer should not have asked?

answer

Answer it

question

What is the second way to handle a question the interviewer should not have asked?

answer

Not answer it

question

What is the third way to handle a question the interviewer should not have asked?

answer

Address why it was asked

question

Yes/No Validity - Letters of recommendation

answer

no

question

Yes/No Validity - biodata

answer

yes

question

Yes/No Validity - general cognitive ability

answer

yes

question

Yes/No Validity - Work Sample test - BEST

answer

yes

question

Yes/No Validity - Emotional intelligence

answer

inconclusive

question

Yes/No Validity - personality traits

answer

yes

question

Yes/No Validity - honesty tests

answer

yes

question

Yes/No Validity - interviews

answer

yes

question

Yes/No Validity - drug tests

answer

yes

question

Yes/No Validity - reference checks

answer

yes

question

Yes/No Validity - handwriting analysis

answer

no

question

T/F - Applicant reactions to your selection tests do not matter, applicants are happy to just get a job.

answer

False

question

What are the 2 most DISLIKED selection tests?

answer

Personality IQ

question

What are the 2 most Liked selection tests?

answer

Interview?

question

This principle states: If employees are careless and hire a person with a history of violence - you can be held liable.

answer

Negligent hiring

question

In the case against Ford Motor Co., The co. had to pay ___ billion dollars because there was a better selection tool available

answer

6.8

question

T/F - If there is a tool that would result in higher adverse impact, employers must use it.

answer

False - Lower

question

When we watched the Office, what type of training was taking place?

answer

On the Job

question

T/F - Training gives employees specific skills or addresses deficiencies.

answer

True

question

Deninition: an effor to provide employees with the abilities the org will need in the future

answer

Development

question

Training or Development? - Current job, individuals, current time frame

answer

Training

question

Training or Development? -Current and future jobs, long term

answer

Development

question

Is training always an apporopriate solution?

answer

No

question

the __ ____ __ _________ 1. Needs assesment 2. Dev and conduct training 3. Evaluation

answer

3 phases of training

question

How do we know when training is appropriate?

answer

Phase 1 Needs Assesment

question

Goals for your training program should be ___ __ ____

answer

clear and realistic

question

How does a company know if their training program was worth the money they spent?

answer

Phase 3 evaluation

question

These are the 3 levels of _________ 1. Organizational analysis 2. Task analysis 3. person analysis

answer

Assessment

question

This is a level of assesment and is an examination of the job to be performed.

answer

Task Analysis

question

These are positives of what? Everything a person learns will be job relevant. The company incurs no loss due to training.

answer

On the job training

question

This gives manager a broad understanding of the company

answer

Job Rotation

question

As a manager we should ________ positive behaviors and ________ negative behaviors

answer

encourage, discourage

question

Motivation is influenced by ____ ______

answer

self - efficacy

question

These are the feelings about one's ability to perform a certain task.

answer

Self-efficacy

question

This souce of self efficacy is domonstrated here: I've been able to do the same thing in the past

answer

past accomplishments

question

This souce of self efficacy is domonstrated here: If he can do it, then so can I

answer

observation of others

question

This souce of self efficacy is domonstrated here: c'mon... I know you can do it

answer

Verbal persuasion

question

This souce of self efficacy is domonstrated here: I've succeeded at something very similar, so I should be able to do this, too...

answer

logical verification

question

learning things to automaticity

answer

over learning

question

Effective learning spaced vs. massed learning - time whole vs. part learning - content

answer

Content and timing

question

Receiving input on a task that you recently completed.

answer

Feedback

question

What are the 3 ways to make practice more effective?

answer

Over learning, feedback, content and timing

question

What are the four levels of training evaluation?

answer

reactions, learning, behavior, results

question

This training evaluation technique wants to know whether or not the person like the training.

answer

Reactions

question

This training evaluation technique is like a final exam

answer

Learning

question

This training evaluation technique asks if behavior has changed.

answer

Behavior

question

This training evaluation technique looks at Numbers, Sales, and ROI

answer

Results

question

The ultimate goal of training is _____

answer

transfer

question

The ______ of ______ occurs when you use the KSA learned in training OTJ

answer

Transfer training

question

____increases training transfer.

answer

Fidelity

question

How realistic the physical surroundings of training was to OTJ.

answer

Physical fidelity

question

How you think and feel in training how you would on the job.

answer

Psychological fidelity

question

Truthful surroundings are an example of ___ fidelity

answer

high

question

What is the main legal concern with training?

answer

Do not deny

question

Performance appraisal items come from: 1. Job ______ 2. Job ________ 3. Performance Appraisal items

answer

analysis description

question

What are the three reasons for job performance appraisal?

answer

Identify, measure, manage performance

question

The aspect of job performance in question

answer

Dimension

question

This type of judgement asks supervisor to evaluate comparitively.

answer

Relative

question

This type of judgement asks supervisors to judge objectively

answer

absolute

question

This type of judgement is +easy to use +ranks employees - Makes manager differentiate

answer

Relative

question

This type of judegement is + Considers many dimensions + Allows us to give good feedback - Difficult and time consuming - vulnerable to errors

answer

Absolute

question

These are all types of what judgement? 1. Straight Rank: (tallest to shortest) 2. Paired comparisson: (comparative) 3. forced distribution: (firing bottom 10%)

answer

Relative

question

These are all types of what judgement? 1. Narrative essays (rater gives comments) 2. uses anchors (1-5)

answer

Absolute

question

What is a critical incident judegement?

answer

Absolute

question

This gives information in a narrative form but is time consuming and relys on the managers writing ability.

answer

Narrative essay

question

This may be used to assess traits and behaviors. It uses anchors. It's easy to use, but presents limited information

answer

Graphic rating scale

question

These are used in graphic rating scales to rate the employee.

answer

Anchors

question

These are examples of good and bad performance.

answer

Critical incidents

question

This assigns behaviors to anchors in a graphic rating scale

answer

Weighted checklist

question

This generates critical incidents and weighs them on a never, sometimes, always scale.

answer

Behavioral Observation Scale

question

This generates critical incidents to ANCHORS in a rating scale

answer

Behaviorally Anchored Rating Scale

question

What is the best focus for an appraisal?

answer

Behavior

question

these are all disadvantages to ___ ___ ____Confusing for employees, Information overload, issues with confidentiality

answer

360 degree feedback

question

This is an error that is has a consistent bias on the feedback

answer

Rater error

question

This is the tendency to rate similarly accross dimensions

answer

halo error

question

giving someone bad ratings overall

answer

horn error

question

This is when the range of a test is too high

answer

leniency error

question

this is when the range is too harshly rated

answer

severity error

question

this is when the range is down the middle of the road

answer

central tendency error

question

Focus feedback to be on ____, not on the person

answer

behavior

question

don't use words like ____ or____

answer

always never

question

Be constructive - discuss ______

answer

positively

Human Resources Management Exam 2 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards