Human Resource Management Practice Test – Flashcards
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To provide its customers with personalized service, a firm will
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try to hire workers who feel empathy for others.
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What must happen before workers have a performance evaluation
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They must be told what the performance criteria are.
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A new employee may benefit from a team approach b/c
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he or she will have access to different knowledge skills.during a workers first few months of employment
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Accidents due to unsafe worker behavior often occur
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during a worker's first few months of employment
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Human resources area company's
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employees
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A good performance review will depend mainly on whether the worker has
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met all the objectives expected of him or her
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What is the function of a job analysis
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to determine what skills are needed for certain jobs
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What is the first step in job evaluation?
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job analysis
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Orientation generally includes
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job description
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What is Frederick Taylor known for?
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As the founder of scientific management
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Alternatives to having a superviosr evaluate an employee include all of the following EXCEPT
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written tests
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Which of the following would require that a job design be altered?
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Procedures and requirements for the job change
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How can managers avoid accusations of bias in the evaluation process?
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By ignoring minor deficiencies and concentrating on major problems
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Which of the following describes employment at will?
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Which of the following describes employment at will
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Which of the following is a political risk that global companies must deal with?
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Potential for government coups in certain regions
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Which of the following is an external source for recruiting
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employment agencies
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Which of the following statements is NOT true?
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Most companies pay one rate for all jobs in pay grade
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A reduction in workforce may occur b/c of
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a merger with or buyout by another company
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Generally, unions organize an industry b/c of dissatisfaction with
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management policies
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Which of the following is NOT a category of employment law?
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vacations and holidays
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The Americans with Disabilities Act applies to discrimination against
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workers employed by certain federal contractors
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Which of the following objectives would be most helpful in evaluating an employee's performance
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Develop ten informational fact sheets on Bike x by June 15, 2012
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The HR department is able to create a job description by means of
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a combination of questionnaires, observation, and interviews of employees in the job
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What is the primary purpose of a job hazard analysis?
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to identifying work activities that are dangerous
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In establishing pay rates, the compensation manager must take into account all of the following factors EXCEPT
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movement in the stock market in the short term
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Which of the following describes a defined benefit plan?
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the amount that the retiree receives is fixed at a certain amount for life
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Which of the following statements is NOT true about phased retirement?
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workers have to retire by age 70
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IN establishing pay rates, when is legislation a factor?
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By law, companies are expected to classify workers as either exempt or non-exempt.
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The right of labor to organize and engage in collective bargaining is covered by which of the following laws?
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National Labor Relations Act
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Human Resource Information Systems allow for the
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collection and storage of vast amounts of data
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Which of the following describes trend analysis for forecasting staffing needs?
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HRM looks at staffing needs in an organizations departments over a period of time
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In collective bargaining, it is important that
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both sides be willing to make concessions
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Where might a person find information on salary ranges in various industries?
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From the U.S. Department of Labors Bureau of Labor Statistics
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Which of the following describes an autonomous work group?
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Team of workers deciding for themselves how to andle work assignments
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Which law has been most effective in limiting discrimination in the workplace?
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Civil Rights Act Title VII
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OUtplacement is a company's way of trying to
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help terminated workers strengthen their job search skills
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Which of the following is a provision of the Taft-Harly Act?
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employees could refuse to join a union
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Which of the following could result in a wrongful termination suit?
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The company didn not adhere to guarantee made to the employee when hiring
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Surveys presented at the end of a training experience measure
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immediate feedback on the program
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After a mass layoff, one of a business concerns is
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the moral of the employees who remain
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What does a right to work law do?
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Removes the requirement that workers in a union shop pay union dues whether they belong to the union or not
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All of the following are important in preparating an employee to work abroad EXCEPT
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repatriation assistance
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Worker development is concerned mainly with
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employees' future career paths
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A company that is paying the market rate in salaries is
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paying no more than average
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What is the purpose of exit interviews of workers who leave an organization voluntarily?
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to gain insight on why they are leaving
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Which of the following is NOT a category analyzed for hazards under OSHA regulations
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Coin operated machines
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Which of the following is a true statement about performance appraisals?
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The basis for evaluation at a PA is the set of goals the employee and supervisor set at the last PA
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If an employer uses a performance grading system of 1 to 7, being ranked 6
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means the employee is considered a high achiever
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Of the following, which may NOT be permanent?
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layoff due to economic condition
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What development made the passge of ERISA necessary?
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some retirement funds were mismanaged, and workers lost their retirement funds
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The principle of transfer of learning means that workers
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can avoid being locked into one career path
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An agreement between a company and a labor union typically covers
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automatic payroll deduction of union dues
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A major disadvantage of offering early retirement packages is
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losing the most experienced workers
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Which situation or condition would most likely attract an OSHA inspector's attention?
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The lack of well-marked emergency exits
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The categories of exempt and non exempt workers differ in that
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non-exempt employees are covered by laws regulating minimum wage
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Case studies are useful for management training b/c
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the manager must analyze a business situation and suggest solutions
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Employee stock ownership plans are a form of
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nonmonetary compensation
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In a union situation, demotion as a disciplinary action should
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be handled according to the firm's agreement with the union
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E-learning for employees is popular because
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it is highly flexible
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Which of the following is true about worker's compensation?
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It reimburses a worker for expenses incurred in a job related accident.
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Civil Rights Act Title VII
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Makes in unlawful for an employer to discriminate against any individual b/c of race, color, religion, sex or national origin.
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Americans with Disabilities Act (ADA)
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Prohibits discrimination against workers with disabilities employed by certain federal contractors and subcontractors
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Age Discrimination in Employment Act (ADEA)
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Prohibits discrimination against workers within certain age ranges, the ranges changing as the law is amended.
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Employment Retirement Income Security Act (ERISA)
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Sets minimum standards for pension programs in private industry to protect employees' contributions
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Family and Medical Leave Act (FMLA)
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Provides certain employees with up to 12 weeks of unpaid leave under certain circumstances related to family needs
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Fair Labor Standards Act (FLSA)
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Sets provisions for minimum wage, maximum hours, conditions for overtime pay, equal pay, record keeping, and child labor; distinuishes between exempt and non exempt employees
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Occupational Safety and Health Act of 1970
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Requires employers to provide a safe and healthy working environment
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Worker Adjustment and Retraining Notification Act (WARN)
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Requires 60 days advance notice of a plant closing or mass layoff
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National Labor Relations Act (NLRA)
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Supports the right of labor to organize and engage in collective bargaining
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Taft-Hartley Act
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Prohibits unfair union labor practices, enumerates the rights of employees and employers, allows the U.S. president to bar national emergency strikes
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Civil Service Reform Act
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REgulates most labor management relations in the federal service.
