question

Human Resources Manager

answer

Coordinates all the activities involved in acquiring developing, maintaining and terminating employees from a organisations resources

question

Human Resources Management

answer

is effective management of the formal relationship between the employer and employees.

question

4 main areas of responsibility for an HRM

answer

Planning - what the objectives are and how they will achieve them Organising - matching employees with tasks Leading - Motivating and inspiring via specific changes Control - Establishing measures to monitor employee performance

question

Typical Employee Expectations

answer

Honest and fair treatment Correct Payements A clean and safe workplace A secure and flexible work arrangement

question

4 Basic conditions of employment

answer

The number of hours an employee is expected Annual leave entitlements such as sick leaves and long service. Public Holidays Redundancy pay

question

Flexible working conditions

answer

are conditions that allow employees to balance work and family responsibilities more effectively.

question

Forms of flexible working conditions

answer

Variable working days Work from home arrangement Flexible hours

question

Benefits of a work life balance

answer

Reduce Stress Increase employee productivity Enhance corporate image Motivated workplace with enthusiastic employees Enhancement of workplace skills

question

OHS (Occupational health and safety)

answer

refers to the responsibility the employer has to ensure the workplace is safe for employees and that steps are taken to minimise harm.

question

Job security

answer

is the belief that the employee will not loose their job

question

Motivation

answer

refers to the individual internal process that directs, energies and sustain persons behaviour

question

Maslow's Theory

answer

Everybody has needs that need to be met. When people attempt to satisfy these needs it creates motivation within the individual. However once the need is met the motivation is lost until a new need is obtained.

question

Herzbergs Theory

answer

Is the idea that satisfaction and dissatisfaction are caused by two separate factors.

question

Hygiene factors

answer

The hygiene factors are the external and physical conditions of the workplace. They will cause dissatisfaction or no dissatisfaction

question

Motivation Factors

answer

Are the internal factors to the employee such as the nature of the job itself which causes motivation

question

Unlawful Dismissal

answer

Being dismissed without reason, and their needs to be a process that needs to happen before dismal can occur

question

Bullying/Harassment

answer

The environment should be one where people feel safe to report bullying and harassment. All incidents should be taken seriously

question

Work overload/Stress

answer

Redesign their job and give them strategies to heal with the stress

question

Unethical work Practices/conditions

answer

conducting activities that are frowned upon by the broader community

question

4 Benefits of acting ethically

answer

Positive Image Community Support Staff motivated and valued Equal employment opportunities

question

Human Resources Planning

answer

Is the development of strategies to meet the organisation future human resources needs

question

Job analysis

answer

is a systematic study of each employees duties tasks and work environment

question

Job description

answer

a written statement describing the employees duties, and tasks and responsibilities associated with the job

question

Job specification

answer

a list of the key qualification needed to perform a particular job in terms of educations, skills and experience

question

Job design

answer

details the number, kind and variety of tasks that individual employees perform in their job

question

Recruitment

answer

is the process of attracting qualified job applicants from which to select the most appropriate person for a specific job

question

Main sources of employees for and organisation

answer

Advertisements in the media Temporary / Casual services Schools, Universities Internal Searches Public employment agencies Private recruitment agencies

question

Selection

answer

Involves choosing the candidate who best matches the organisations requirement

question

Methods used during selection process

answer

Application Forms Tests Interviews Background Medical examinations

question

Discrimination

answer

occurs when a policy or a practise disadvantages a person or a group based on personal characteristics that is irrelevant to the performance of the work

question

Enterprise bargining

answer

is employees and employer discussing working conditions at an enterprise level

question

3 examples employer offer flexibility

answer

Part time employment Family Leave Job Sharing

question

Remuneration

answer

is monetary payment in return for the work an employee performs

question

Wage vs Salary

answer

A salary is a fixed amount of money where as a wage is determined upon the amount of hours worked

question

Induction

answer

Is the process of acquainting new employees with an organisation

question

Benefits of a well prepared induction programme

answer

Reduced stress and anxiety Build confidence of new employees Greater awareness

question

Employee training

answer

is teaching staff to perform their job more productively

question

Employee Devolopment

answer

refers to the activities that prepare employees to take on greater responsibility both within and beyond the organisation

question

Learning organsiation

answer

Is one that is aware of it's actions and environment and tries to improve upon it's operations

question

Link between successful training and employee relationship

answer

Opportunities for promotion and self improvement which benefits the organisation as it results in higher productivity through better job performance and more efficient use of human resources.

question

Different type of training

answer

On the job experience Off the job experience Action learning

question

Succession Planning

answer

Focuses on preparing employees with potential to take on key management roles within the organisation

question

Recognition and rewards programme

answer

Aims at acknowledging the work an employee has done and provedes some sort of benfit

question

Intrinsic rewards

answer

Responsibility Recognition Fair Treatment Sense of achievement Safe and healthy workplace

question

Extrinsic rewards

answer

Wages Salary Individual awards Group awards Holidays

question

Performance Management

answer

focuses on improving organisation and individual performance through relating organisational objectives to individual employee performance objectives.

question

Performance appraisal

answer

is the formal assessment comparing employees performance with the business objectives

question

Key objectives of performance aappraisal

answer

Provide feedback on employees Measure performance for ....R&R Help monitor employee selection Identify training needs Identify new objectives

question

4 types of appraisal techniques

answer

Essay method Critical incident method Comparison method

question

Performance Feedback

answer

is the information provided to an employee after a performance apprasial

question

Termination

answer

is the ending of an employees employment

question

Major forms of termination

answer

Voluntary: Retirement Resignation Involuntary: Dismissal Retrenchment

question

Retrenchment

answer

occurs when an organisation dismisses an employee because there is not enough work to justify paying them

question

Retirement

answer

Is when an employee voluntarily leaves a workplace and workforce

question

Resignation

answer

is the voluntary ending of employment by the employee

question

Redundancy

answer

is when a persons job no longer exists, usually due to technology and organisation restructure.

question

Dismissal

answer

occurs when behaviour of an employee is unacceptable an organisation terminates their employment

question

Employee relations

answer

Is the total interaction between the employee and the employer about their conditions of employment

question

Employee

answer

Is someone who is under control of the employer with regards to their pay and work conditons

question

Trade Unions

answer

are organisations formed by employees in an industry, trade or occupation to represent them in efforts to improve wages and working condtions

question

Employer associations

answer

are organisations that represent and assist employer groups

question

Awards

answer

is a legally binding agreement that sets our minimum wages and conditions for a group of employes

question

Collective Bargining

answer

determines the terms and conditions of employment through direct negotiation between unions and employers

question

Enterprise Bargining

answer

is employees and employers discussing working conditions at an enterprise level

question

2 aspects of negotiating employment agreements

answer

Consult Widely Lodge the agreement

question

2 management skills resolution of conflict

answer

Communication Negotitation

question

Conciliation

answer

occurs when a third party participates in the resolution of a dispute and attempts to help resolve differences through discussion

question

Arbitration

answer

involves use of a judge who hears both arguments in a dispute and makes a final outcome

question

Negotiation

answer

is a method of resolving disputes and involves producing a satisfactory agreement on a current dispute

question

Mediation

answer

is confidential discussion of issues in a non threatening environment with use of a third party

Human Resource Management Function Test Questions – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards