Question 1

1) What basic function of management includes establishing goals and standards, developing rules and procedure, and forecasting? A. Planning B. Organizing (giving specific task assignments to subordinates) C. Motivating D. Leading

Accepted Answer

A

Question 2

2) ___ are authorized to direct the work of subordinates. A. Line managers B. Staff managers C. Leaders D. Advisory board members

Accepted Answer

A

Question 3

3) ____ set guidelines regarding how the company writes its recruiting ads, what question its job interviews ask. And how it select candidates for training programs or evaluates its managers A. Equal employment laws B. Occupational safety and health laws C. Labor Laws D. Advertising regulations

Accepted Answer

A

Question 4

4) All of the following are examples of human resource job duties except A. Recruiter B. Equal employment opportunity coordinator C. Financial advisor D. Compensation manager

Accepted Answer

C

Question 5

5) Which of the following types of information can be collected via a job analysis? A. Work activities B. Human behaviors C. Performance standards D. All of the above

Accepted Answer

A

Question 6

6) Which term refers to a written statement that describes the activities and responsibilities of the job? A. Job specification B. Job analysis C. Job report D. Job description

Accepted Answer

D

Question 7

7) _____ means systematically moving workers from one job to another. A. Job rotation B. Job enrichment C. Job assignment D. Job enlargement

Accepted Answer

A

Question 8

8) Traditional job analysis focuses on _____ A. What is accomplished B. How work is accomplished C. When work is accomplished D. Who accomplishes the work

Accepted Answer

A

Question 9

9) Jane must decide what positions the firm should fill in the next six months. What activity is Jane working on? A. Recruitment B. Selection C. Personnel planning D. Interviewing

Accepted Answer

C

Question 10

10) Which method listed below has the highest level of validity for predicting job performance? A. Work sample tests B. Biographical data C. Grade point average D. SAT scores

Accepted Answer

A

Question 11

11) The effectiveness of advertising for recruiting qualified applicants depends upon A. Complementary recruiting methods B. Graphical appeal C. Ad construction D. Corporate image

Accepted Answer

C

Question 12

12) Who is typically responsible for paying the fees charged by private employment agencies when they place qualified individuals in jobs? A. Trade union B. The employer C. The employee D. The government employment agency

Accepted Answer

B

Question 13

13) Campus recruiters typically seek to A. Determine whether a candidate is worthy of further consideration B. Fill in the position C. Cut costs for the firm by reducing the need to for on-site interviews D. Develop a pool of applicants for future screening

Accepted Answer

A

Question 14

14) All of the following are characteristics of older employee except A. Lower absenteeism B. Higher reliability C. Higher absenteeism D. Better work habits

Accepted Answer

C

Question 15

15) Which of the following is an example of a reliable test? A. One that yields consistent scores when a person take two alternate forms of the test B. One that yield one score on a test and a different, but better score on the same test taken on a different occasion C. One that yield the same score from two different person taking the test on the same occasion D. One that yield different scores from two different people taking the test on different occasions

Accepted Answer

A

Question 16

16) All the following are considered \"pink collar\" job except A. Waitress B. Secretary C. Nursing D. Psychologist

Accepted Answer

D

Question 17

17) ____ Test measures a person\'s level of introversion, stability, and motivation. A. Motor ability B. Personality C. Achievement D. Cognitive

Accepted Answer

B

Question 18

18) Which personality characteristic captures a combination of achievement and dependability? A. Neuroticism B. Extraversion C. Conscientiousness D. Agreeableness

Accepted Answer

C

Question 19

19) Which selection tool is considered the least useful by HR managers? A. Interview B. Reference letters C. Application form D. Academic record

Accepted Answer

B

Question 20

20) Which of the following is a disadvantage of using structured interviews? A. Consistency across candidates B. Reduce subjectivity C. Lower potential for bias D. Lack of ability to pursue follow-up questions as they develop

Accepted Answer

D

Question 21

21) Which of the following statements is representative of what might be asked in a situational interview? A. \"Tell me about a time you showed leadership in a difficult situation.\" B. \"How have you handled ethical dilemmas in the past?\" C. \"Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?\" D. \"Can you think of a time when you were especially proud of your management skills? Tell me about that.\"

Accepted Answer

C

Question 22

22) Typical computerized interviews present question in a(n) _______ format, one at a time. A. Essay B. Short answer C. Fill in the blank D. Multiple choice

Accepted Answer

D

Question 23

23) The final step a manager should consider when conducting interviews without a thoroughly-developed structured situational guide is to ______. A. Prepare for the interview B. Devise a plan for the interview C. Probe specific factors during the interview D. Match the candidate to the job

Accepted Answer

D

Question 24

24) Orientation typically includes information on _____ A. Employee benefits B. Personnel policies C. Daily routine D. Safety measures E. All of the above

Accepted Answer

E

Question 25

25) The first step in a training program is to _____ A. Assess the program\'s successes or failures B. Present the program to a small test audience C. Design the program content D. Conduct a needs analysis

Accepted Answer

D

Question 26

26) Which of the following guidelines is intended to \"Present the Operation\" which taking the steps for success using on-the-job training? A. Put the learner at ease B. Have the learner explain the steps as the trainer goes through the job at a slow pace C. Explain the whole job D. Create interest in the job

Accepted Answer

B

Question 27

27) Another term for vestibule training is _____ A. A apprenticeship training B. Computer-based training C. Cubicle training D. Simulated training

Accepted Answer

D

Question 28

28) Which on-the-job training method is used for managerial positions? A. Job rotation B. Coaching C. Action learning D. All of the above

Accepted Answer

D

Question 29

29) Managers following a performance management approach to appraisal will usually meet with employees on a ____ basis. A. Weekly B. Monthly C. Bi-annual D. Yearly

Accepted Answer

A

Question 30

30) The component of an effective performance management process that explains employee\'s roles in terms of their day-to-day work is called ____. A. Role clarification B. Goal alignment C. Developmental goal settings D. Direction sharing

Accepted Answer

D

Question 31

31) Forced distribution refers to an appraisal method, which _______ A. Is based on progress made toward the accomplishment of measurable goals B. Combine the benefit of narratives, critical incidents, and quantified scales by assigning scale points with specific example of goods or poor performance C. Requires that the supervisor keep a log of positive and negative examples of a subordinate\'s work-related behavior. D. Requires a supervisor to evaluate performance by assigning predetermined percentages of those being rated into performance categories

Accepted Answer

D

Question 32

some supervisor, when filling in rating scales, tends to avoid the highs and lows on the scale and rate most people in the middle. This ___ means that all employees may be rated average. A. Halo effect B. Stereotyping C. Central tendency D. Strictness

Accepted Answer

C

Question 33

33) Which of the following response is not typical during a negative appraisal interview? A. Denial B. Anger C. Relief D. Aggression

Accepted Answer

C

Question 34

34) Holidays, vacation, sick leave and maternity leave are classified as ____ benefit. A. Supplemental pay B. Insurance C. Retirement D. Service

Accepted Answer

A

Question 35

35) Who contributes funds to worker\'s compensation benefits? A. Each employee B. Government C. Employer D. Insurance providers

Accepted Answer

C

Question 36

36) The advantages of flexible benefit are: A. They encourage responsible usage by employees B. They cut down wastage of benefits that are not fully used C. They make employees more aware of the dollar value of the benefit D. All the above

Accepted Answer

D

Question 37

37) Which of the following is true of actually pay practices in China? A. Heavy emphasis on incentives B. Unlikely to include bonuses C. Pay is based on a guaranteed income plan D. Much variation in pay from employee to employee

Accepted Answer

A

Question 38

38) ________ are noncitizens of the countries in which they are working. A. Expatriates B. Third-country nationals C. Home-country nationals D. Locals

Accepted Answer

A

Question 39

39) What value classification refers to a prevailing attitude that the home country attitudes, management style, knowledge, evaluation criteria, and managers are superior to anything the host country has to offer? A. Polycentric B. Ethnocentric C. Geocentric D. Monocentric

Accepted Answer

B

Question 40

40) _____ refers to bringing a manager back home after a foreign assignment has been completed. A. Expatriation B. Repatriation C. Culture shock D. Expatriate failure

Accepted Answer

B

Question 41

1) Jolene, a manager, delegates the responsibility for a project to Lee, her subordinate. Jolene is most likely involved in which function of the management process. A. Leading B. Controlling C. Planning D. Organising

Accepted Answer

D

Question 42

2) Which of the following best explain why human resource management is important to all managers? A. Investing in human capital enables managers to achieve positive results for the firm B. Technological changes and global competition require clear organization charts C. Sophisticated accounting controls are supported by human resource managers D. An enthusiastic labour force is likely to provide financial support to local unions

Accepted Answer

A

Question 43

3) In most organisations, human resource managers are categorized as ________, who assist and advice _________ in areas like recruiting, hiring, and compensation. A. Line managers; middle managers B. Functional managers; staff managers C. Staff managers; line managers D. Line managers; staff managers

Accepted Answer

C

Question 44

4) _____________ refers to an integrated set of human resource management policies and practices that together result in superior employee performance. A. Institutionalised planning B. High-performance work system C. Balanced scorecard D. Total quality management

Accepted Answer

B

Question 45

5) What is the first step in the basic planning process? A. Evaluating the possible alternatives B. Comparing options C. Setting an objective D. Implementing a course of action

Accepted Answer

C

Question 46

6) Which of the following is a simple guide used to compile relevant information about economic, competitive, and political trends that may affect a firm? A. External resource system table B. Environmental scanning worksheet C. Organizational research D. Workforce requirement matrix

Accepted Answer

B

Question 47

7) Which of the following refers to a process for assigning financial and non-financial goals to the HR management-related chain of activities required for achieving the company\'s strategic aims and for monitoring results? A. HR scorecard B. Strategy map C. HR feedback scale D. HR dashboard

Accepted Answer

A

Question 48

8) Which term refer to the goal-oriented an integrated process of recruiting, developing, supervising, and compensating employees? A. HR planning B. HR alignment C. Career development D. Talent management

Accepted Answer

D

Question 49

9) The information resulting from a job analysis is used for writing _______. A. Job descriptions B. Corporate objectives C. Personnel questionnaires D. Training requirements

Accepted Answer

A

Question 50

10) All of the following requirements are typically addressed in job specifications except ________. A. Required education levels B. Necessary experience C. Working condition D. Desired personality traits

Accepted Answer

C

Question 51

11) Romel, a manager at an electronic company, needs to gather job analysis information from a large number of employees who perform similar work. Which of the following would be more appropriate for Romel? A. Observing all employees B. Holding group interview with a supervisor C. Interviewing the R&D manager D. Conducting telephone surveys for all employees

Accepted Answer

B

Question 52

12) Ethan is an employee at Westin Hotel. Some weeks he works with the catering group, and other weeks he assists the reservations clerk or the parking attendant. This is an example of __________ . A. Job enlargement B. Job specialization C. Job rotation D. Job enrichment

Accepted Answer

C

Question 53

13) What is the first step in the recruitment and selection process? A. Performing initial screening interviews B. Building a pool of candidates C. Performing candidate background check D. Deciding what positions to fill

Accepted Answer

D

Question 54

14) Which of the following terms refers to studying a firm\'s pass employment needs over a period of years to predict future needs? A. Trend analysis B. Ratio analysis C. Computer analysis D. Experience analysis

Accepted Answer

A

Question 55

15) Which of the following enhances the security of a firm\'s database management system by specifying the type of information that a user can obtain? A. Search engine B. Access matrix C. Main server D. Intranet

Accepted Answer

B

Question 56

16) Which of the following is not a tool used by firms to recruit outside candidates? A. Newspaper advertising B. Intranet job posing C. Employment agencies D. Online job boards

Accepted Answer

B

Question 57

17) Which of the following is typically responsible for paying the fees charged by a private employment agency when an applicant is placed in a job? A. Ministry of Human Resources B. State employment commissions C. Employers D. Employees

Accepted Answer

C

Question 58

18) All of the following are common concerns that have been expressed to researchers by temporary employee except ________. A. Being in compliance with equal employment laws B. Feeling insecure about their employment situation C. Worrying about the lack of insurance benefit D. Being treated unpleasantly by employers

Accepted Answer

A

Question 59

19) If a person scores a 70 on an intelligence test on one day and score 110 when retested on another day, you would most likely conclude that the test is ______. A. Unreliable B. Reliable C. Valid D. Invalid

Accepted Answer

A

Question 60

20) As part of the selection process for a position at FedEx, Jack has been asked to lift weights and jump rope. Which of the following is most likely being measured by FedEx? A. Interpersonal skills B. Communication skills C. Cognitive skills D. Physical abilities

Accepted Answer

D

Question 61

21) A(n) ______ is a multi-day simulation in which candidates perform realistic tasks in hypothetical situations and are scored on their performance. A. Work sampling event B. Management assessment center C. Situational judgment test D. Applicant personality test

Accepted Answer

B

Question 62

22) Rusli, a manager at Suria Printing Sdn. Bhd., gave a bad reference to a former employee. Rusli could most likely be accused of __________ if the information is both false and harmful. A. Discrimination B. Arbitration C. Defamation D. Adverse impact

Accepted Answer

C

Question 63

23) Graphology, a tool for assessing basic personality traits, is also called _____ A. Polygraph output assessment B. Numerology C. Reasoning analysis D. Handwriting analysis

Accepted Answer

D

Question 64

24) What type of interview would most likely include the statement, \"Tell me about a time when you worked successfully in a team environment\"? A. Situational B. Behavioural C. Puzzle D. Stress

Accepted Answer

B

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