question

True or False: Productivity improvement programs are designed to tie job behaviors to rewards. (Chapter 1)

answer

True

question

True or False: The legal environment has little impact on human resource management decision making. (Chapter 1)

answer

False; The legal environment has an impact on human resource management decision making.

question

True or False: In smaller companies, line managers assume a larger role in effective human resource management practices. (Chapter 1)

answer

True

question

True or False: A Firm pursuing a product differentiation strategy is attempting to promote the same service or products as competitors, but produce it at a lower cost. (Chapter 1)

answer

False ; COST LEADERSHIP strategy is attempting to promote the same service or products as competitors, but produce it at a lower cost while product differentiation promote product with differences in quality,service,feature,product and etc

question

True or False: Product differentiation will create a competitive advantage if the firms consumers are willing to pay enough to cover extra production costs. (Chapter 1)

answer

True

question

True or False: Research by Shari Caudron has shown that investment in human resources can help a firm develop a competitive advantage. (Chapter 1)

answer

True

question

True or False: The occurrence of employee-centered outcomes can increase the likelihood of human resource management-related lawsuits. (Chapter 1)

answer

False

question

True or False: Firms in service related industries typically spend about 70 percent of their budgets on payroll costs. (Chapter 1)

answer

True

question

True or False: Companies often cut human resource management costs without considering the impact of their mover on profits. (Chapter 1)

answer

True

question

True or False: In organizations where supervisors play favorites, the employees are more likely to initiate human resource management-related lawsuits. (Chapter 1)

answer

True

question

True or False: All of the following events strongly influesnce HRM practices. - An increased emphasis on quality and teamwork - Rapid advances in technology - The occurrence of mergers and takeovers (Chapter 1)

answer

True

question

True or False : Expatriates exert pressure on organizations to ensure the health and safety of their employees. (Chapter 1)

answer

False: Labor Unions, Politicians, and Federal and government organizations exert pressure on organizations to ensure the health and safety of their employees NOT expatriates.

question

True or False: A selection process need not be technically sound to be effective. (Chapter 1)

answer

False

question

True or False: The objective of compensation practices is to help the organization establish and maintain a competent and loyal workforce at any cost. (Chapter 1)

answer

False

question

True or False: Advising and assisting line managers on human resource management matter is often considered the most important role played by HR professionals. (Chapter 1)

answer

True

question

True or False: The development of human resource management procedures and methods usually does not require input from line managers. (Chapter 1)

answer

False

question

True or False: Employees who are committed to their organization tend to be very loyal toward it. (Chapter 1)

answer

True

question

True or False: An organization's competitive advantage achieved through human resource management practices is likely to be more sustainable than one achieved by other means. (Chapter 1)

answer

True

question

True or False: EEO legislation affords protection to all protected groups within a protected classification not just the minority group. (Chapter 2)

answer

True

question

True or False: The Age Discrimination in Employment Act also includes protection for worker under 40 years of age. (Chapter 2)

answer

False

question

True or False: Under the Americans with disability Act, an employer cannot require an employee to demonstrate that they can perform the essential functions with or without a reasonable accommodation. (Chapter 2)

answer

False

question

True or False: Younger managers generally do not feel uncomfortable directing work of people who are old enough to be their parents and grandparents. (Chapter 2)

answer

False

question

True or False: An invisible barrier that exists in many organizations that has hindered the advancement of women and minorities is called the glass ceiling. (Chapter 2)

answer

True

question

True or False: The protected classification included in protection from discrimination by EEO laws include race, sex, religion, national origin, age, and disability. (Chapter 2)

answer

True

question

True or False: When hearing a discrimination case, courts first require that the plaintiff present evidence which makes the employer's action appear to be discriminatory. (Chapter 2)

answer

True

question

True or False: EEO initiatives are "color conscious" whereas affirmative action incentives are "color blind." (Chapter 2)

answer

False: affirmative action incentives are "color conscious" whereas EEO initiatives are "color blind."

question

True or False: A utilization analysis is a statistical procedure that compares the percentage of each protected group for each job category within the organization to that of the available labor market. (Chapter 2)

answer

True

question

True or False: Affirmative action programs must be designed to correct for past employer discrimination or, in some cases, correct for past disparate impact. (Chapter 2)

answer

True (Affirmative action or positive discrimination[1] (known as employment equity in Canada, and positive action in the UK)

question

True or False: The ability of effective HR planning to enhance competitive advantage has not been supported by a body of research. (Chapter 3)

answer

False

question

True or False: Understanding an organization can cause a decrease in customer goodwill, an increase in competition, and a loos of a market share. (Chapter 3)

answer

True

question

True or False: A strategic plan helps an organization identify its overall purpose and objectives and how they are to be achieved. (Chapter 3)

answer

True

question

True or False: In trend analysis, the future demand for human resources is projected on the basis of past business trends regarding a business factor. (Chapter 3)

answer

True

question

True or False: Statistical forecasting methods assume that the relationship between workforce size and business factors change over time. (Chapter 3)

answer

False

question

True or False:Because the future is difficult to predict, organization's strategic plan calls for restructuring, the usual HRM response is downsizing. (Chapter 3)

answer

True

question

True or False: Most organizations engaged in HR planning do not rely on computer technology. (Chapter 3)

answer

False

question

True or False: Human resource plans do not require continual input from all functional area managers. (Chapter 3)

answer

False

question

True or False: In recent years, when an organization's strategic plan calls for restructuring, the usual HRM response is downsizing. (Chapter 3)

answer

True

question

True or False: HR planning is the thread that ties together all other human resource activities and integrates these with the rest of the organization. (Chapter 3)

answer

True

question

True or False: Strategic goals should be specific, challenging, and measurable. (Chapter 3)

answer

True

question

True or False: The only alternative foe HR when confronted with an undersupply of employees is to hire additional workers. (Chapter 3)

answer

False

question

True or False: Poor people management has been identified as a primary cause of voluntary turnover. (Chapter 3)

answer

True

question

True or False: Conducting and adequate job analysis recently became more important with the passage of the Equal Pay Act. (Chapter4)

answer

False

question

True or False: Critical incidents are specific activities that distinguish effective from ineffective job performance. (Chapter4)

answer

True

question

True or False: The sheer amount of information collected during the job analysis can be huge , and it is unusually necessary to gather all possible data. (Chapter4)

answer

False

question

True or False: Observation is the most frequently utilized method to gather job analysis information. (Chapter4)

answer

False

question

True or False: Job analysis generally conduct interviews with job incumbents and their supervisors. (Chapter4)

answer

True

question

True or False: The format for recording job analysis data in a job description must be general in nature. (Chapter4)

answer

False

question

True or False: A key difference between general job description and the special purpose format job description lies in the amount of detail the include. (Chapter4)

answer

True

question

True or False: Managers most commonly use job analysis to help them develop selection criteria. (Chapter4)

answer

True

question

True or False: Top managers generally appreciate the importance of job analysis in achieving competitive advantage. (Chapter4)

answer

False

question

True or False: In most companies, the primary responsibility for planing and conducting a job analysis is placed in the hands of line managers. (Chapter4)

answer

False

question

True or False: Job analysis can help companies : Identify sources of potential job hazards, Develop performance standards, and Communicate expectations to employees. (Chapter4)

answer

True

question

True or False: The determination of which job functions are essential is made during a job analysis. (Chapter4)

answer

True

question

True or False: Job analysis will generally only conduct interveiws with job incumbents. (Chapter4)

answer

False

question

True or False: A general purpose job description is one that contains a variety of information that can be used for several purposes. (Chapter4)

answer

True

question

True or False: Recruitment is a process used by an organization to locate and attract job applicants to fill positions. (Chapter 5)

answer

True

question

True or False: Then the actual attributes of the job in question are neither clearly positive not negative, a candidate's perception of job attractiveness is heavily influenced by the nature of the information given by the firm, how it is given, and how well the applicant was treated. (Chapter 5)

answer

True

question

True or False: Unlike core workers, the number of contingency worker's can not easily be increased or decreased. (Chapter 5)

answer

False: Unlike core workers, the number of contingency worker's CAN easily be increased or decreased.

question

True or False: Contingency employees generally do not need a considerable amount of orientation and training time. (Chapter 5)

answer

False: Contingency employees generally DO need a considerable amount of orientation and training time.

question

True or False: Ensuring fairness is the key to implementing a successful internal recruiting system. (Chapter 5)

answer

True

question

True or False: Current employees generally do not make good recruiters. (Chapter 5)

answer

False: Current employees generally DO make good recruiters.

question

True or False: Employee referrals may serve as a barrier to EEO goals. (Chapter 5)

answer

True

question

True or False: Help-wanted advertisements inhibit an employer's ability to reach a large audience in a relatively short period of time. (Chapter 5)

answer

False

question

True or False: Line managers rarely interact with job applicants. (Chapter 5)

answer

False

question

True or False: The use of a realistic job preview in the interview process usually reduce job retention rates. (Chapter 5)

answer

False; The use of a realistic job preview in the interview process usually reduce job TURNOVER rates.

question

True or False: In order to ensure a sufficient number of qualified candidates, it is not necessary for job notification efforts to capture candidates' attention. (Chapter 5)

answer

False: In order to ensure a sufficient number of qualified candidates, it IS necessary for job notification efforts to capture candidates' attention.

question

True or False: When applicants are told about the unpleasant aspects of the job, they are able to make a more informed choice about whether or not to accept the job offer. (Chapter 5)

answer

True

question

True or False: A company's success at attracting members of under utilized groups is heavily dependent on the matter in which they treat these candidates during the recruitment. (Chapter 5)

answer

True

question

True or False: Firms generally fill entry level jobs via recruitment. (Chapter 5)

answer

True

question

True or False: According to step one of recruitment planning, it usually takes two to three weeks to notify and screen applicants. (Chapter 5)

answer

False: It takes 6 to 8 weeks for a decision and an additional week for and offer.

question

True or False: Computerized career programming systems make it easier to assess a candidate's interpersonal skills, judgement, and integrity. (Chapter 5)

answer

False

question

True or False: Employee referrals generally do a better job of enticing the most qualified applicants to apply compared to help-wanted advertisements. (Chapter 5)

answer

True

question

True or False: Public employment agencies are generally not a quick and efficient way to fill jobs. (Chapter 5)

answer

False: Public employment agencies ARE generally a quick and efficient way to fill jobs.

question

True or False: Severance allowances are incurred expenses during recruitment. (Chapter 5)

answer

False

question

True or False: Sound selection practices can reduce an organization's exposure to discrimination litigation. (Chapter 6)

answer

True

question

True or False: Validity is a technical term fir effectiveness. (Chapter 6)

answer

True

question

True or False: Managers should rely on job evaluation information when specifying job qualifications. (Chapter 6)

answer

False: Managers should rely on job ANALYSIS information when specifying job qualifications.

question

True or False: In using a criterion-related strategy to asses and document the validity of selection practices, a firm attempts to demonstrate that other companies have already demonstrated the validity of the selection instruments for similar jobs. (Chapter 6)

answer

False: In using a VALIDITY GENERALIZATION STRATEGY to asses and document the validity of selection practices, a firm attempts to demonstrate that other companies have already demonstrated the validity of the selection instruments for similar jobs.

question

True or False: Predictive validity studies are more commonly used because they can be conducted more quickly. (Chapter 6)

answer

False: CONCURRENT validity studies are more commonly used because they can be conducted more quickly.

question

True or False: Before rejecting candidates or disciplining employees because their religious views or practices would interfere with management aims, a manager must first consider whether a reasonable accommodation can be made. (Chapter 6)

answer

True

question

True or False: An employer's obligation to inquire into someone's fitness varies, depending on the nature of the job in question. (Chapter 6)

answer

True

question

True or False: There is a strong research evidence supporting the validity of personality tests for employee selection. (Chapter 6)

answer

False: The results have been mixed

question

True or False: The Employee Polygraph Protection Act of 1988 bans most public sector employers from using polygraph tests in the selection of candidates. (Chapter 6)

answer

False: The Employee Polygraph Protection Act of 1988 bans most private sector employers from using polygraph tests in the selection of candidates.

question

True or False: Line manager's performance evaluation of their employees play a critical role in assessing the criterion-related validity of selection procedures. (Chapter 6)

answer

True

question

True or False:The reliability of a selection interview will generally not be affected by an interviewer's behavior. (Chapter 6)

answer

False: The reliability of a selection interview will generally not be affected by an interviewer's behavior.

question

True or False: The more closely an assessment simulates actual job behaviors, the better the prediction. (Chapter 6)

answer

True

question

True or False: An employer may justify its rejection of an older applicant based on the grounds that it costs more to employ such workers. (Chapter 6)

answer

False

question

True or False: Training and development programs have little to do with reducing turnover in most organizations. (Chapter 7)

answer

False

question

True or False: Performance analysis is not an effective way to asses the remedial training needs of current employees. (Chapter 7)

answer

False: Performance analysis IS an effective way to asses the remedial training needs of current employees.

question

True or False: To gain the attention of trainees, it is important for the trainers to demonstrate how the content of the program relates to their jobs and how their attendance will benefit them. (Chapter 7)

answer

True

question

True or False: Practice is not essential to effective learning. (Chapter 7)

answer

False

question

True or False: Job instruction training (JIT) is effective for teaching trainees hoe to perform relatively simple tasks that can be performed in a step- by-step manner. (Chapter 7)

answer

True

question

True or False: Over learning is especially appropriate when trainees are learning skills that will be used frequently on the job. (Chapter 7)

answer

False: continuation of practice beyond the amount needed to achieve a certain performance criterion;

question

True or False: The use of a pre-test is never important in the evaluation of the effectiveness of training. (Chapter 7)

answer

False: The use of a pre-test IS important in the evaluation of the effectiveness of training.

question

True or False: job rotation exposes candidates to various organizational settings by rotating them through a number of departments. (Chapter 7)

answer

True

question

True or False: Line managers are in the best position to identify their employees' training needs. (Chapter 7)

answer

True

question

True or False: Training focuses on current jobs, whereas development prepares employees for future jobs. (Chapter 7)

answer

True

question

True or False: All new employees, even those with appropriate technical skills, need some sort of orientation. (Chapter 7)

answer

True

question

True or False: Student evaluations provided at the end of college courses are an example of a system designed to measure trainee reaction to the training. (Chapter 7)

answer

True

question

True or False: Management development is not generally important for new managers. (Chapter 7)

answer

False: Management development IS generally important for new managers.

question

True or False: Most organizations provide training before a candidate has been selected for promotion into management. (Chapter 7)

answer

False: Most organizations provide do not do training before a candidate has been selected for promotion into management.

question

True or False: A knowledge deficiency occurs when an employee fails to perform well despite knowing how to do the job. (Chapter 7)

answer

False: A knowledge deficiency occurs when an employee does not know what to do or when to do it.

question

True or False: An organization's exposure to discrimination litigation is increased if the performance appraisal system generates feelings of unfairness. (Chapter 8)

answer

True

question

True or False: Poorly conceived appraisal systems rarely cause morale and turnover problems.

answer

False: Poorly conceived appraisal systems have been found to be a prime cause of morale and turnover problems.

question

An effective performance appraisal system can create competitive advantage by directing employee behavior toward organizational goals

answer

True

question

Most organizations are very satisfied with the effectiveness of their performance appraisal systems.

answer

False : cited in the text found that from 65 to 90 percent of companies and/or HR professionals are dissatisfied with their performance appraisal systems.

question

Inaccurate performance ratings are most often attributable to the presence of rater error

answer

True

question

To be effective, performance appraisal forms must be relevant and the rating standards must be clear.

answer

True

question

MBO allows employees a say in how their performance will be measured.

answer

True

question

Effective performance appraisal systems have little impact on a manager's ability to motivate subordinates.

answer

False

question

A strength associated with employee comparison systems is the ability to compare the performance of people from different departments fairly.

answer

False

question

If the points on a graphic rating scale are not clearly defined, accurate ratings are not likely to be achieved

answer

True

question

Performance standards should be specified in broad subjective terms.

answer

False

question

Specific and challenging goals produce the best results.

answer

True

question

The objective of periodic performance review sessions should be to identify problems the employee is facing and to discuss solutions to these problems

answer

False

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