Human Communication: Unit 4 – Flashcards
Unlock all answers in this set
Unlock answersquestion
Effective listening involves responding, which is expressing interest, asking questions and otherwise showing that we are attentive
answer
True
question
Communication anxiety is a normal part of any high-risk communicative experience for most people
answer
True
question
Experience is one way to start the process of overcoming communication anxiety
answer
True
question
Suspending judgement helps others from becoming defensive
answer
True
question
Being so absorbed in our thoughts and concerns that we cannot focus on what someone else is saying is prejudgements
answer
False
question
Before Matt even begins to speak, Dennis assumes that Matt will somehting insulting, disparging, or disrespectful. Dennis is engaging in:
answer
Defensive listening
question
Communication anxiety can be the result of all of the following except
answer
Being too busy
question
What percentage of waking time does the average person spend listening according to studies?
answer
45-55%
question
Which of the following can be done by you to face your communication anxieties
answer
Realize that some anxiety is normal, flood your self with the experience that is causing the anxiety, take care of your self physically, prepare for risks
question
The following can be obstacles to effective listening
answer
Semantic Noise, Physiological Noise, Psychological Noise
question
Ethics should be based on
answer
Well-founded standards of right and wrong that prescribe what human beings ought to do, usually in terms of rights
question
Multiple cultures may exist within a single society or geographic region.
answer
True
question
In a multicultural society, the philosophy that adheres to the belief system that there should be respect for uniqueness and tolerance for difference is referred to as cultural pluralism or the
answer
Tossed Salad philosophy
question
Groups within the work force, college classes, athletic teams, and/or various types of volunteers that belong to a group tend to acquire a certain way of doing things. This is referred to as
answer
Organizational culture
question
an ethical standard, which may help communicators decide how to behave in a principled manner
answer
The Professional Ethics Standard, Immanuel Kant's Categorical Imperative, The Utilitarian Rule, The 60 minutes test
question
The number of women and minorities are expected to decrease in the work force in the future
answer
False
question
One of the most important considerations when attempting to make a sound ethical decision is to determine societal views/norms
answer
True
question
Co-culture refers to a culture within a dominant or parent culture
answer
True
question
Popular culture often crosses ethnic, social and regional boundaries
answer
True
question
By 2050, demographers expect that one out of every ______ Americans will be black, Hispanic, or Asian American.
answer
2
