question

In the minds of corporate executives, the major deficiency of HR management in its

answer

the lack of specific quantifiable measures of HR activities.

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refers to organizational use of employees to gain or keep a competitive advantage resulting in greater organizational effectiveness.

answer

Strategic HR management

question

Georgiana, the Vice President of HR, is in a meeting with the other top level corporate executives. They are discussing whether it is a good strategy for the firm to open a branch in Amsterdam. In her role as head of HR, Georgiana must

answer

frankly communicate whether the firm's current human resources have a capabilities to handle such a strategy.

question

The text identifies two basic organizational competitive strategies, which are

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cost leadership and differentiation.

question

A cost-leadership strategy is more appropriate in a ____ business environment.

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relatively stable

question

Which of the following strategies would be more appropriate in a dynamic environment, characterized by the need to continually find new products and new markets?

answer

differentiation

question

Angelo speaks Italian, English, and French fluently. He has lived and worked in both Italy and France and has an MBA from a prestigious U.S. university. Angelo's friends describe him as "incredibly cosmopolitan" and a person who "blends in like a native wherever he is." Angelo probably has a/an ____ and would be a good candidate for a company looking to build its international business.

answer

global mindset

question

According to Hofstede, in general, the people in cultures with a ____ orientation are most likely to value thrift and persistence.

answer

long-term

question

Which of the following is most likely to be written as an information report?

answer

A report summarizing what you learned at a conference for technical writers you recently attended.

question

The direct pattern of organization is appropriate for a report when readers

answer

are supportive of or familiar with the topic.

question

You are writing a five-page informal report that will be sent outside your organization. What format is most appropriate?

answer

Letter format

question

What is the first step you should take when you are assigned to write a report?

answer

Define the purpose.

question

You work as a personnel administrator for a large university. Each month you must summarize how many applications you received, how many people you interviewed, and how many employees were hired and submit a report to the head of Human Resources. What kind of report would you most likely write to do this?

answer

Information report

question

How should you organize your report that discusses ways to improve the flow of purchase orders within the company? Your boss is likely to be agreeable to your ideas.

answer

Problem, recommendations, discussion, summary

question

Which of the following situations might require a progress report?

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The work of a committee preparing for an open house when a new wing of a hospital is completed.

question

In the minds of corporate executives, the major deficiency of HR management in its strategic role is

answer

the lack of specific quantifiable measures of HR activities.

question

Georgiana, the Vice President of HR, is in a meeting with the other top level corporate executives. They are discussing whether it is a good strategy for the firm to open a branch in Amsterdam. In her role as head of HR, Georgiana must

answer

frankly communicate whether the firm's current human resources have a capabilities to handle such a strategy.

question

The text identifies two basic organizational competitive strategies, which are

answer

cost leadership and differentiation.

question

A cost-leadership strategy is more appropriate in a ____ business environment.

answer

relatively stable

question

You've been asked to study ways to market a new product, a type of software that creates a firewall for home computers. You come up with a great idea that you will submit to your boss, who is already familiar with the product and your assignment. How should you organize the report?

answer

Introduction, findings, summary

question

A report from a committee summarizing results of a year-long investigation of customer buying habits would likely be prepared in what format?

answer

Manuscript format

question

Which of the following is most likely to be written as an information report?

answer

A government regulatory report to be filed with the Equal Employment Opportunity Commission.

question

You have been asked to take formal minutes during a stockholders' meeting. Which of the following is the best advice?

answer

You should make sure to record voting results and actions taken.

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It is critical that HR executives be included immediately after top management has made strategic decisions.

answer

F

question

The differentiation strategy requires an organization to "build" its own employees to fit its specialized needs.

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F

question

. Although both Mexico and China have significantly lower manufacturing costs than the U.S. has, China's manufacturing costs are much lower than Mexico's.

answer

T

question

Business reports can be defined as "systematic attempts to answer questions and solve problems."

answer

T

question

The two broad categories of business reports are information reports and feasibility reports.

answer

F

question

The primary difference between direct and indirect organizational patterns is the location of the findings.

answer

F

question

Logical sources of information for many business reports are company records, personal experience, and electronic resources.

answer

T

question

Conducting interviews with individuals is usually more economical than sending out questionnaires.

answer

F

question

A Policy Change That Will Improve Employee Morale is an example of a talking heading.

answer

T

question

It is unnecessary to cite the sources of information in an informal report.

answer

F

question

A summary condenses the primary ideas, conclusions, and recommendations of a longer report or publication.

answer

T

question

Why is strategic HR management essential for organizational success?

answer

Strategic HR management is the use of employees to gain or keep a competitive advantage resulting in greater organizational effectiveness. An organization cannot be successful in the long term without effectively managing all of its resources, including its human resources. The HR strategy must support the organization's competitive strategy. HR strategy will be different if the organization pursues a cost-leadership strategy or whether it pursues a differentiation strategy. In addition, HR must support the organization's global strategy.

question

What are the dimensions of international culture and how do they affect HR?

answer

Culture is composed of the societal forces affecting the values, beliefs, and actions of a group of people. HR activities must be sensitive to cultural differences as companies do business on a global scale. Practices that are effective in one culture, may be ineffective or offensive in others. The five basic dimensions of culture are: power distance, individualism, masculinity/femininity, uncertainty avoidance, and long-term orientation.

question

__________ format is common for informal reports written for circulation within an organization.

answer

MEMO

question

Discussion of Findings is an example of a __________ head.

answer

funtional

question

__________ reports collect and organize information but do not analyze that information.

answer

information

question

__________ and recommendation reports attempt to solve problems by evaluating options and offering recommendations.

answer

Justification

question

Purpose of Strategic Planning

answer

Is to have the right number of human resources, with the right capabilities, at the right times, and in teh right places. (CORE COMPETENCY)

question

Government Influences

answer

In summary, an organization must consider a wide variety of government policies, regulations, and laws during the HR planning process.

question

When do you need a password

answer

When it is confidential

question

What are KSA's

answer

Knowledge, skills and Abilities

question

ROI

answer

Return on Investment

question

Multi-national enterprise (MNE)

answer

is an organization that has operating units located in foreign countries.

question

The Ist phase of international interaction consists of

answer

Importing and Exporting

question

Global Organizations

answer

Firm that has coporate units in a number of countries that are intergrated to operate worldwide.

question

Long-term values

answer

include thrift and persistance

question

Human Resource (HR) Planning

answer

Process of analyzing and idenifying the need for and availability of human resources so that the organization can meet its objectives.

question

The "HEART" of strategic planning

answer

Environmental Scanning

question

Digital Format

answer

Intranet, Internet, Software

question

Functions of Reports

answer

Fit intto two broad catagories; informations reports and antalytical reports.

question

Common purpose in writing reports

answer

Answer questions and Solve problems

question

Describe six kinds informal reports

answer

Information reports Progress reports Justification/ recommendation reports Feasibility reports Minutes of meeting Summaries

question

How you format a report depends on its

answer

Length,topic,audience and purpose

question

The indirect is approriate for

answer

analytical reports that seek to persuade or that convey bad news

question

The direct pattern place

answer

conclusions and recommendations near the beginning of a report

question

Report Delivery

answer

In person, mail, fax, e-mail, and Online (may need to be password protected)

question

Gathering Data

answer

company records, observation, surveys, questionnaires, inventories and interviews, printed materials and electronic resources

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