Question 1

The reward systems of an organization include the performance measures by which employees are  judged and the methods of measuring performance

Accepted Answer

True

Question 2

A condition underpinning any high-performance organization is that employees be fully engaged with  their work

Accepted Answer

True

Question 3

People experience occupational intimacy when they love their work, when they and their co-workers care about one another, and when they find their work meaningful

Accepted Answer

True

Question 4

Research suggests that it is more effective to improve HRM practices as a whole than to focus on one  or two isolated practices.

Accepted Answer

True

Question 5

To set up a performance management system that supports the organization\'s goals, managers need to understand the process of employee performance.

Accepted Answer

True

Question 6

Measures of employees\' performance should take the effects of situational constraints into  account.

Accepted Answer

True

Question 7

Transaction processing includes the activities required to meet government reporting requirements.

Accepted Answer

True

Question 8

A standard feature of a modern Human Resource Information Systems (HRIS) is the use of relational  databases, which store data in separate files that can be linked by common elements

Accepted Answer

True

Question 9

A benefit of e-HRM is that employees can help themselves to information they need when they need  it, instead of contacting an HR staff person.

Accepted Answer

True

Question 10

In the context of e-HRM, online appraisal or talent management systems provide data that can help  managers spot high performers to reward or types of skills where additional training is a priority.

Accepted Answer

True

Question 11

An HRM audit is a formal review of the outcomes of HRM functions.

Accepted Answer

True

Question 12

Training dollars per employee is a business indicator of the success of an HR department\'s training  programs.

Accepted Answer

True

Question 13

One way to measure HRM effectiveness is to measure a program\'s success in terms of whether it achieved its objectives and whether it delivered value in an economic sense.

Accepted Answer

True

Question 14

Identify the statement that best defines a high-performance work system:

Accepted Answer

It refers to the right combination of people, technology, and organizational structure that makes full use of the organization\'s resources and opportunities in achieving its goals.

Question 15

Which of the following statements is true of high-performance work systems?

Accepted Answer

To develop a high-performance work system, organizations need to determine what kinds of people fit their needs and then locate, train, and motivate those special people.

Question 16

Identify the term that refers to the way in which an organization groups its people into useful  divisions, departments, and reporting relationships:

Accepted Answer

Organizational structure

Question 17

Which of the following in an organization usually makes most of the decisions about organizational  structure?

Accepted Answer

Top management.

Question 18

Which of the following elements of a high-performance work system determines how the details of the organization\'s necessary activities will be grouped, whether into jobs or team responsibilities

Accepted Answer

Task design

Question 19

Which of the following statements is true about task design?

Accepted Answer

It involves the clustering of details pertaining to an organizations required activities.

Question 20

Gibson United is a new firm located in Chicago. The firm has to hire qualified individuals,  compartmentalize them into different departments, and hire a set of managers who will be able to instruct, monitor, and guide these employees to ensure smooth functioning of the organization. In this scenario, Gibson United is engaging in creating a(n) _____.

Accepted Answer

Organizational structure

Question 21

David believes that for a company to run smoothly, it must adopt an organizational structure in which the employees clearly know who their reporting managers are and which departments they belong  to. David claims that this will give the employees clarity about their roles and functions and will  help them contribute efficiently toward the organization\'s overall success. Which of the following statements strengthens David\'s claims?

Accepted Answer

An organizational structure creates a positive environment without hindering the learning process.

Question 22

Isabel is a new hire at an IT firm. She experiences trouble performing the job assigned to her  even though she has the necessary skill set to complete the job. She has little clarity about team responsibilities and details of her work activities and has a difficult time comprehending the work activities. In this case, which of the following elements of the high-performance work systems has been implemented ineffectively by the organization?

Accepted Answer

Task design

Question 23

Which of the following elements in a high-performance work system contributes to high performance by encouraging people to strive for objectives that support the organization\'s overall goals and includes the performance measures by which employees are judged?

Accepted Answer

Reward systems

Question 24

Ryan is an experienced employee at an organization. The latest policy implemented by the firm\'s  management provides only new employees with bonuses and other perks for exemplary performance. Ryan has raised concerns regarding the revised policy, but management stands firm on its revised policy. Which of the following elements of a high-performance work system would most likely weaken the organization\'s performance?

Accepted Answer

Award systems

Question 25

Which of the following is true of an information system?

Accepted Answer

Managers must decide who has access to what type of information and its availability.

Question 26

Nicole is a new recruit at a leading IT firm. She keeps records of important client data and is given  special access to certain confidential data, which is available only to her and not to others in the organization. Given the nature of her work, which of the following elements of a high-performance work system is illustrated in this scenario?

Accepted Answer

Information systems

Question 27

In a high-performance work system, task design makes jobs _____.

Accepted Answer

Efficient while encouraging high quality.

Question 28

High-performance work systems result in _____.

Accepted Answer

High product quality

Question 29

Outcomes of a high-performance work system include higher productivity and _____.

Accepted Answer

Efficiency

Question 30

Which of the following statements is true about the outcomes of high-performance work systems?

Accepted Answer

The outcomes of each employee contribute to a system\'s overall high performance.

Question 31

Cell-O World Inc. has increased doubled its profits since last year just by reducing employee absenteeism. Increased productivity is the reason for the surge in the company\'s profits. The employees have also improved customer satisfaction due to their increased productivity. In this scenario, which of the following aspects of a high-performance work system is contributing to the high productivity and efficiency?

Accepted Answer

Outcomes

Question 32

Which of the following statements is true of an organizational structure in a high-performance work  system?

Accepted Answer

It promotes cooperation and learning.

Question 33

Which of the following is a condition that contributes to high performance?

Accepted Answer

Work design gives employees the opportunity to utilize a variety of skills.

Question 34

_____ is a necessary condition of high performance because it contributes to good long-term relationships with employees, customers, and the public.

Accepted Answer

Ethical behavior.

Question 35

An automobile manufacturing firm hires employees with different backgrounds and varying years  of experience. The new employees and the experienced employees struggle to cope with each other as they share different views about the bonus system and the work activities. The new employees feel left out of critical decision-making processes; whereas the experienced employees feel they are undertrained. Which of the following conditions, if true, would strengthen the formation of a high- performance work system?

Accepted Answer

The management should allow new employees to participate in changes made to the work systems, equipment, and layout.

Question 36

Which of the following would most likely aid in the formation of a high-performance work system??

Accepted Answer

Employee\'s rewards and compensation that relate to the company\'s financial performance.

Question 37

The most popular way of empowering employees is by:

Accepted Answer

Designing work so that it is performed by teams.

Question 38

A work team can be empowered by:

Accepted Answer

Authorizing the team to make decisions traditionally made by managers.

Question 39

Teamwork and empowerment contribute to high performance when they improve _____.

Accepted Answer

Job satisfaction

Question 40

For empowerment to succeed, managers should:

Accepted Answer

Help their teams ensure that communication flows in both directions.

Question 41

Which of the following statements is true about a learning organization?

Accepted Answer

It supports lifelong learning by enabling all employees to continually acquire and share knowledge.

Question 42

For a learning organization to function well, employees ought to:

Accepted Answer

Share the information that was acquired during the learning process.

Question 43

Each employee\'s and each group\'s ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as:

Accepted Answer

Continuous learning

Question 44

Which of the following is true about continuous learning?

Accepted Answer

Employees should continuously learn about their work systems to improve performance.

Question 45

What is the perception about training in a learning organization?

Accepted Answer

It is viewed as an investment in the organization\'s human resources.

Question 46

Which of the following occurs when organizations encourage employees to see relationships among ideas and to test assumptions and observe the results of their actions

Accepted Answer

Critical, systematic thinking

Question 47

A learning culture creates the conditions in which managers:

Accepted Answer

Encourage experimentation

Question 48

Which of the following is a valid reason for ethical behavior to be a necessary condition for high  performance?

Accepted Answer

It contributes to good long-term relationships with employees, customers, and the public.

Question 49

Which of the following is a way in which organizations can promote job satisfaction?

Accepted Answer

They can make jobs more interesting.

Question 50

Zoom Motors pays a lot of attention to improving employee skills on the job. Its training centers and  mentors are open to one-on-one sessions, group discussions, and workshops. The organization boasts a world-class resource center that offers the latest editions of many books and journals related to the automotive industry. All employees have free access to the knowledge pool in the organization and are welcome to initiate discussions on topics of interest. In this scenario, Zoom Motors has created a _____.

Accepted Answer

Learning organization

Question 51

The employees at Waycliff Foundation are continuously conducting research on ways to improve facilities and benefits for the impoverished children they care for. They then implement the ideas resulting from their research. This is an example of _____.

Accepted Answer

.Continuous Learning

Question 52

Calvin, the CEO of Incal Inc., a digital media startup, holds a meeting with his employees, telling  them he wants them to put 100% effort into their daily work. To motivate them, he announces that the employee with the best performance will be named Employee of the Month and provided with additional perks. In this scenario, Calvin is trying to increase _____ at Incal Inc..

Accepted Answer

Employee engagement

Question 53

Tamara McKay, a manager at Ionic Consulting, believes that it is important for employees to feel a sense of satisfaction about their jobs. She feels that a satisfied employee will contribute more to the organization than an employee who is dissatisfied with his or her job. Harry, Tamara\'s coworker, argues that job satisfaction should not have an impact on the quality of work or productivity. Which of the following statements supports Tamara\'s belief

Accepted Answer

Rewarding an employee for a job well done helps motivate the person to perform better in his or her job.

Question 54

At Wakame Beauty Solutions, Sheila created an award-winning line of lip balm, lip gloss, and lipstick  after many hours of research and discussions with experts. Now, with her manager\'s encouragement, she frequently conducts workshops for other employees about lip color and other beauty products. In this scenario, which of the following features of Wakame Beauty Solutions is exemplified

Accepted Answer

Learning culture

Question 55

Georgia, the learning and development manager at StudyWell Inc., believes that in addition to providing superior benefits to employees, it is important to create an environment in which they also have access to the firm\'s large learning database. She suggests that employees take time out of their workday to research relevant topics and conduct seminars to share knowledge with their colleagues. However, Georgia\'s manager, Vincent, argues that encouraging employees to do so will cause a downturn in productivity. Which of the following statements supports Georgia\'s suggestion

Accepted Answer

Learning a task and knowing how to perform it in an efficient manner is a highly rewarding experience.

Question 56

Colin Bleuze, the new CEO of Silver Star, claims that work equals life for him. He believes that when  one learns to love his or her job, it will result in job satisfaction. He provides employees with the best amenities the firm can afford, such as a sports center, a health clinic, and other facilities. The results are clear: reduced absenteeism, increased productivity, and an interactive social culture. Which of the following is most likely to cause conflict and dissatisfaction in the work that the employees engage in at Silver Star?

Accepted Answer

The employees are given tasks that vary significantly from their job descriptions.

Question 57

People experience _____ when they love their work, when they and their co-workers care about one another, and when they find their work meaningful.

Accepted Answer

Occupational intimacy

Question 58

James works at a publishing house. He is fond of his work and is a passionate team member. His  colleagues show concern for him and his work, and he experiences a positive feeling about his work. In the context of job satisfaction, this feeling experienced by Vincent is known as _____.

Accepted Answer

Occupational intimacy

Question 59

Which of the following practices is most likely to enhance occupational intimacy?

Accepted Answer

Establishing policies that show concern for employees\' needs.

Question 60

Which of the following processes involves ensuring that HR policies, practices, and programs support or are congruent with an organization\'s overall culture or brand, including its products and services?

Accepted Answer

Brand alignment

Question 61

A firm\'s marketing department plans to introduce a new product into the market. The department  invites suggestions from employees about the new product. New employees at the firm are also given an exhaustive orientation by the HR department about the company\'s vision and goals, and how the firm\'s products have traditionally formed an integral part of their daily work life. This orientation activity organized by the HR department is an example of _____.

Accepted Answer

Brand alignment

Question 62

Unity Inc. sells novelty products to a niche market. With support from the human resources team, the customer services team handles the firm\'s unique brand and reaches out to specific audiences. To ensure that its product line remains strong, the company\'s CEO emphasizes team adherence to the ethics and policies of the organization. In this scenario, which of the following methods of employee engagement is the CEO of Unity Inc. encouraging?

Accepted Answer

Brand alignment

Question 63

Numerous cases of unethical behavior have been reported in a leading beverage company. Which of  the following, if true, would strengthen the reason for the increase in these cases?

Accepted Answer

The firm excludes ethical behavior in its performance measures.

Question 64

Which of the following is an HRM practice that helps organizations achieve high performance?

Accepted Answer

Performance management system measures customer satisfaction and quality.

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