hospitality and restaurant management book questions. – Flashcards
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(1) Which activity best describes the primary role of a leader?
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Inspiring people.
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(1) Cross-functional teams are made up of persons from different?
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departments in the organizations.
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(1) Which is a basic management activity?
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Planning.
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(1) A code of ethics is used in a establishment to?
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Guide decision making.
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(1) Which statement is correct about professional managers?
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They know what their employees expect from their employer.
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(1) Which can help minimize work-related stress?
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Delegate some work to responsible employers.
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(1) It is appropriate for a restaurant or food service manager to delegate work when?
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the task is repetitive and easily mastered.
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(1) Learning activities for professional development should be those that?
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will contribute to professional knowledge and skills.
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(1) When managers help civic groups make decisions, their priority should be what is best for their?
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operation.
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(2) Measurable goals allow the organization to?
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Identify progress.
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(2) Which benefit results from involving staff members in the goal-setting process?
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Ensures they will help achieve goals.
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(2) The operation's goals should be driven primarily by its?
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vision and mission statements.
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(2) What is the benefit to employees who assist with planning tasks?
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they can develop their knowledge and skills.
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(2) Which statement about goals and plans is correct?
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Department goals should help meet organizational goals.
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(2) What is a strategy?
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A plan of action to meet a goal.
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(2) When is an operation's mission statement developed?
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Before goals are developed.
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(2) When delegating tasks, what employee characteristic is most important?
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Job Skills and knowledge.
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(2) Which element is present in a effectively developed project worksheet?
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SMART goal to be addressed.
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(2) What must employees be told when they are assigned to work on an action plan?
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Importance of the plan compared to other.
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(3) Restaurant or food-service managers who use effective communication skills will be able to?
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build employee trust.
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(3) Spoken or written words and nonverbal actions are examples of which element of the communication process?
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Message channel.
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(3) What must a message receiver do to understand a message?
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Interpret it.
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(3) Which will help ensure a message is understood?
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Consider the receiver's background.
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(3) Which of the following "W" words should be answered to determine the content for a message?
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Who.
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(3) Which is a basic writing principle?
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Always try to express a positive attitude.
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(3) When is nonverbal communication most apparent?
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When a person is giving a speech.
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(3) Ideally, when should telephone calls be accepted?
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When they are received.
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(3) When should managers respond to employee feedback?
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As soon as possible.
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(3) How does a marketing plan help managers decide what information should be provided to customers?
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It provides details about the type of information to be communicated.
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(4) Which statement about motivation is correct?
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Managers motivate when they create conditions employees appreciate.
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(4) Which is the most basic level of need according to Maslow's hierarchy of needs?
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Physiological.
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(4) What can a manager do to show interest in employees?
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Discuss the same type of topics you would discuss in a job interview.
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(4) What should managers do as they prepare for an employee performance appraisal session?
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Review the employee's personnel file and job description.
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(4) Which statement is true about employee development programs?
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They can help motivate employees.
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(4) How can a manager build a positive work environment?
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Make sure that managers set a good example.
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(4) Employees who are not a target of sexual harassment but work where it is occurring can file what type of lawsuit?
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Third-party.
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(4) An advantage of effective coaching is that it?
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Helps employees learn how the manger views their work.
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(4) Which conflict resolution strategy allows a neutral third party to make suggestions about an agreement?
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Mediation.
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(4) According to Herzberg's two-factor theory, which is a motivation factor?
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Responsibility.
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(5) What principle is important when developing a project team?
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Remember that some employees my not want to participate if failure will reflect on them.
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(5) Which type of team performs routine tasks that are part of the members' job descriptions?
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Functional team.
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(5) A "give and take" approach is an example of what basic strategy to resolve conflict within teams?
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Bargaining approach.
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(5) Which is a characteristic of a high-performance team?
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The members are self-directed because they propose challenging goals.
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(5) Which effort is a team-building goal?
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Learning to work together effectively.
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(5) At which stage do team members begin to recognize the benefits of working together?
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Performing.
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(5) Which leadership style is most useful for teams in the performing stage?
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Supporting.
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(5) Including teams in the goal-setting process offer which major benefit?
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Gaining the team's acceptance of the goals.
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(5) During the planning stage of a team project, team members can assist with?
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Ensuring alternatives are both feasible and practical.
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(5) The importance of discussing lessons learned during projects it to?
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Discover ways to shorten the team development process.
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(6) What is a crew schedule?
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A list of days and times that employees receiving wages will work.
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(6) Approximately how many hours can employees receiving a wage work during a "average" day when the average daily wages is $875 and the average hourly rate is $13?
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67.
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(6) A master schedule for a work shift indicates?
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Positions that are needed.
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(6) Premium rate of pay must be given to employees who work when?
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More than 40 hours weekly.
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(6) The Fair Labor Standards Act (FLSA) prohibits minors from?
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Using power equipment.
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(6) How many days in advance of the use should a crew schedule normally be posted?
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7 to 10.
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(6) How are shift leaders paid?
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Wages.
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(6) When is a line-up meeting held?
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Before the shift begins.
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(6) What is the difference between a budgeted expense and an actual expense called?
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Variance.
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(6) What is the minimum number of managers that must be on duty when employees are working?
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One manager on-site.
