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HM: Chapter 12

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Which of the following indicates the need for more health care workers in the future ? Greater Medicare programs Aging baby boomers High turnover among staff Projections for an increase in number of hospitals
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Aging baby boomers
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Which of the following is an example of an “employee retention” function ? Job Analysis Establishing position descriptions Managing compensation and benefits Advertising for employees
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Managing compensation and benefits
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Incentive compensation is believed to have what effect on the employee performance ? Increase retention Increase motivation Decrease performance No effect
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Increase Motivation
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Performance appraisals are useful to: Identify areas of performance needing improvement Adjust compensation based on performance Decide promotions of staff All of the above
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All of the above
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Not all HR functions are carried out exclusively by HR staff. Which one of the following would be carried out by line managers ? Interviews of candidates Ranking of candidates Hiring of a candidate All of the above
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All of the above
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Flexible benefits are helpful to employees because: They can choose benefits inline with their needs Coverage is limited to high quality providers Employer covers total cost All of the above
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They can choose benefits in line with their needs
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Recent information from the literature concerning employee perceptions suggest that: Compensation is more important than benefits Benefits is more important than compensation Benefits and compensation are equal in importance None of the above
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Benefits is more important than compensation
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Job analysis is necessary to: Define Jobs Determine projected staffing needs Evaluate employee performance All of the above
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Define Jobs
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Position descriptions are necessary to: Define employer expectations for the job Specify job duities Identify knowledge, skills and training required for the job All of the above
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All of the above
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Human resources decisions need to be strategic because of: Increasing competition among HSOs The need to analyze jobs Trends in using incentive compensation All of the above
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Increasing competition among HSOs
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Major federal laws affecting human resources primarily addresses: Protections for applicants and rights of employees Safety of the work place Accommodations for people with disabilities All of the above
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Protections for applicants and rights of employees
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Employee Assistance programs address: Incentive compensation for employees Employee problems Retirement plans All of the Above
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Employee Problems
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Employee Suggestion Programs: Usually do not reward top suggestions Are viewed by employees as positive because of the opportunity to have input Are the same as Employees Assistance Programs None of the above
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Are viewed by employees as positive because of the opportunity to have input
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The National Labor Relations Board provides guidance for HR in addressing: Unions and collective bargaining Employee retirement plans Recruitment Equal Opportunity
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Unions and collective bargaining
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The best way for management in HSOs to avoid unions is to: Foster positive communication with employees Encourage feedback from employees Show interest in and meet needs of employees All of the above
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All of the above
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A 360 degree performance appraisal is helpful because it: Includes the perceptions of others in addition to an employee’s manager Occurs at several points during the yearly assessment period Uses evaluation criteria that are different from those in the traditional performance appraisal All of the above
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Include perceptions of others in addition to an employee’s manager
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Benefits include all of the following except: Retirement Plan Vacation Health Insurance Salary
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Salary
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Staff shortages can lead to: Dissatisfied staff Staff turnover Longer work hours for staff All of the above
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All of the above
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Which of the following is a typical measure used by senior management to directly assess performance of HR efforts ? Profitability Patient Satisfaction Staff Satisfaction Quality of care
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Staff satisfication
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The perspective that HSO employees should be viewed as a strategic asset means: Organizational performance is based on individuals Staff salaries and benefits are costly and affect the HSO’s competitiveness Staff should be used in multiple roles to create flexibility Staff should report to only one manager
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Organizational performance is based on individuals
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Leadership Development Programs in HSOs: Are found in less than 10% of HSOs Serve as requirement tool for HSOs Focus primarily on filling middle level manager positions All of the above
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Serve as requirement tool for HSOs
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Which of the following is an example of an HSOs Employee Relations and Engagement efforts? “Walk-arounds” by managers Job Analysis Job Pricing Assessing an employee’s job performance
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“Walk arounds” by managers