question

Tourism it is sometimes categorized in terms of the following factors:

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Geography Ownership Function Industry Motive

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Tour

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A trip taken by an individual or group of people who travel together with a professional tour manager/escort and follow a pre planned itinerary

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Ecotourism

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The responsible travel to natural areas that conserves the environment and improves the well being of local people

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UNWTO(United Nations world tourism organization)

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The biggest international tourism organization central and decisive role in promoting the development of responsible,sub stainable, and universally accessible tourism

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Self-operators

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Compainies that operate their own food service operations

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CVB(convention visitor bureau)

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Many cities have established those to attract and retain visitors to the city. These are largely funded by transient occupancy tax , which May range from 8% to 18% of hotel room rates. Additional funding comes from membership dues and promotional activities.

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Facilities management services

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Housekeeping Custodial Environment services Maintained Engineering Grounds Landscaping Procurement and materials Office services Mail services Concierge Patient services(hospitals)

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Load

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Key statistic in analyzing an airlines profitability. Means the percentage of seats filled on all flights,including planes being flown empty to be in position for the next days schedule

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Batched

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Preparing food in large quanties to be served during specific hours

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Bilateran

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The phenomenon of tourism which refers to the dilution of culture and nature by massive tourism

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NSLP(national school lunch program)

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The acronym of the federal funding for school food service

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Culture and Heritage

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"Our legacies from the past, what we live with today, and what we pass on to future generations

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Feeder

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A market that provides the source-passengers or visitors- for the particular destination

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Hub-and-spoke benefits

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A)Airlines can serve more cities at lower costs. B)airlines can maximize passenger loads from smaller cities

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Interdependency

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Between various segements of tourism,travel,lodging, food service and recreation. Hotel guests need to travel to reach the hotel. They eat nearby restaurants and visit attractions.

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Managed

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Services that can be leases to professional management companies

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Multiplier Effect

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Tourism produces effects beyond travel,hotels,restaurants, and souvenirs. The money earned by transportation companies, hotels, and shops is used to purchase more goods, pay wages,Etc.

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Commercial

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Food service operations that are classified this way are not Commerical but include airlines,military,elementary schools, universities,health care and business

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ASTA

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The worlds largest travel trade association, with more then than 20,000 members in more than 165 countries.

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Sustainable

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The concept of tourism which places a broad-based obligation on society, to harmonize tourism and tourism development by improving the quality of its environment and resources-physical and socio-cultural

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Tourism

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The activities of persons traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business, and other purposes.

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1 Difference from managed service and commercial operations

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They have captive audiences.

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Culinary

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A form of gastronomic tourism which includes tours of Europe and Asia in places like Florence, Italy and Bangkok, Thailand, have an appeal to the "foodies" in us.

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5 ages of tourism

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1)pre-industrial revolution 2)railway age 3) the automobile age 4) jet aircraft 5) cruise ship age

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DMC

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Service organizations that offer programs and services to meet the needs of their clients. They concentrate on selling the destination to meeting planners and incentive companies

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5 mother sauces

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1)bechamel 2)velouté 3)espagnole 4)tomato 5)hollandaise

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Nouvelle cuisine(1980)

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Lighter cuisine, natural flavor sand ingredients

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Characteristic of extended stay hotels

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limited house keeping

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The level of service quality in hotels is determined by:

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consistent service delivery

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Identifying smaller groups within a target market and developing products and services to satisfy these groups is:

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Market Segment

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Examples of hotel level of service classification:

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full service mid-scale extended stay limited service

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Purchasing the right to use a company's trademark and copyright material is known as:

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Franchising

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In order to determine if a hotel development would likely succeed; we would perform a:

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feasibility

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Airport Hotels

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range from 200-600 rooms with full service

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City Centers, Airport ; Freeway are examples of hotels being classified by what:

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Location

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In franchising the franchise is granted rights to:

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use trade marks operate producers business procedures

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An organization that rates and classifies hotels and awards them diamonds is the:

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AAA( America Automobile Association)

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Corporations that operate a hotel without capital outlay in exchange for a percentage of gross sales are known as:

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Management Companies

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House of Blues is what type of restraunt

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Themed Restaurant

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Noise level, sounds, decorations, table settings and other subconscious cues that a customer receives when entering a restaurant collectively make up:

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ambience

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Casual Dining Examples are:

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burger king and mcdolands

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A group of typical guests who give an opinion on topics presented to them is known as:

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focus group

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Who is creditied with "culinary arts":

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The French

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The founders of classical cuisine are:

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Marie Antonine Careme and Augusta Escoffer

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Most ethnic restuarants are:

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inderpendently ownded and operated

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Benefits of the hub and spoke system:

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airlines can provide services at lower cost passenger loads can be maximized passengers can travel from smaller city to smaller city via hub

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the airline industry, like other segments of the hospitality industry, relies on what market as a source of business:

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feeder

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an increase in internet booking, advancement in technology, tickets for air travel and an expansion of the cruise industry are examples of:

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current industry trends

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example of business travel:

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trade show and expositions

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ecotourism refers to:

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an emphasis on nature and native cultures

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tour operators

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promote tours and trips that they plan and organize

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business travelors stay over a Saturday night when they travel in order to:

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take advantage of lower airfares

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travel agents

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are a middle person acting as a travel counselor on behalf of airlines, cruise lines and hotels

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Largest single cost for airline operations is:

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Labor

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Synonymous with sustainable tourism

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ecotourism

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sustainable tourism:

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places a broad-based obligation on society

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cultural tourism or world heritage sites are often designated by:

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United Nations Educational, Scientific and Cultural Organizations

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the cruise market has accommodated about what % of tourist:

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17%

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cultural tourism is motivated by :

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lifestyle ; heritage offerings of a community

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#1 country in Tourism Revenue is :

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United States

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most ecotorusim destinations can be found in:

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developing countries

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pleasure traveler constitutes what percentage of the rental car market?

answer

30%

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what is multipleer effect?

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new money spent by tourists and then respent by hotels and restraunts in the community for goods and services.

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cities often establish an organization to attact and retain vistors:

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convention and visitors bureau

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Capacity Load

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One yield management technique for maximing sales income by lowering the price of seats according to expected demands.

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Interdependency between various segments of the hospitality industry means that:

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each segment, to an extent, depends on another for business

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the leading international organization in the field of travel and tourism is:

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world tourism organization

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what organization supports the WTO?

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United Nations

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Tourism in the middle ages was mostly for:

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religious reasons

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Rail Travel in the US was established around the :

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1830s

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What creates the atmosphere of another place and time?

answer

theme parks

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What type of club is predominatly business orientated??

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City Club

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Voluntary organizations, armed forces and employee recreation fall under which caterogry:

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Noncommerical Receration

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Food service, a pool, a tens court and a golf course are all services offered where?

answer

A country Club

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The hierarchy(from the top down) of club management are:

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members, board of directors, executive committee, general manager

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The Special Olympics is an example of

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recreation for special populations

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Historic places, sites, and museum are a part of what is now called

answer

heritage tourism

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primary difference between club management and hotel management?

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Club members feel more ownership of the property than hotel guests.

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With country clubs, the type of membership that enables members to use all the facilities all the time is a(n)

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full membership

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What attraction features more than 700,000 exotic plants?

answer

San Diego Zoo

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Places where members gather for social, recreational, professional, or fraternal reasons are called

answer

private clubs

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commercial recreation

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Recreation offered to the public with an incentive of making a profit is

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Recreation is defined as

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refreshment of strength and spirit

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The two major themes at Epcot are:

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Future world and world showcase

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There is a direct relationship between recreation and :

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Wellness

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National parks in the U.S. Typically see approximately:

answer

300 million visitors per. Year

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First metropolitan park system was established in:

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Boston in 1892

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In 1916, which organization was founded to conserve park resources and to provide for their use by public?

answer

National park service

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The most visited national park is:

answer

Great smokey mountains

question

What attraction features more than 700,000 exotic plants

answer

San Diego zoo

question

What attraction features more than 700,000 exotic plants

answer

San Diego zoo

question

What attraction features more than 700,000 exotic plants

answer

San Diego zoo

HM 211 final(ch 1,2,6,9;10) – Flashcards

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