HM 211 final(ch 1,2,6,9;10) – Flashcards
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Tourism it is sometimes categorized in terms of the following factors:
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Geography Ownership Function Industry Motive
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Tour
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A trip taken by an individual or group of people who travel together with a professional tour manager/escort and follow a pre planned itinerary
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Ecotourism
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The responsible travel to natural areas that conserves the environment and improves the well being of local people
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UNWTO(United Nations world tourism organization)
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The biggest international tourism organization central and decisive role in promoting the development of responsible,sub stainable, and universally accessible tourism
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Self-operators
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Compainies that operate their own food service operations
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CVB(convention visitor bureau)
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Many cities have established those to attract and retain visitors to the city. These are largely funded by transient occupancy tax , which May range from 8% to 18% of hotel room rates. Additional funding comes from membership dues and promotional activities.
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Facilities management services
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Housekeeping Custodial Environment services Maintained Engineering Grounds Landscaping Procurement and materials Office services Mail services Concierge Patient services(hospitals)
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Load
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Key statistic in analyzing an airlines profitability. Means the percentage of seats filled on all flights,including planes being flown empty to be in position for the next days schedule
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Batched
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Preparing food in large quanties to be served during specific hours
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Bilateran
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The phenomenon of tourism which refers to the dilution of culture and nature by massive tourism
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NSLP(national school lunch program)
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The acronym of the federal funding for school food service
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Culture and Heritage
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"Our legacies from the past, what we live with today, and what we pass on to future generations
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Feeder
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A market that provides the source-passengers or visitors- for the particular destination
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Hub-and-spoke benefits
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A)Airlines can serve more cities at lower costs. B)airlines can maximize passenger loads from smaller cities
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Interdependency
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Between various segements of tourism,travel,lodging, food service and recreation. Hotel guests need to travel to reach the hotel. They eat nearby restaurants and visit attractions.
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Managed
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Services that can be leases to professional management companies
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Multiplier Effect
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Tourism produces effects beyond travel,hotels,restaurants, and souvenirs. The money earned by transportation companies, hotels, and shops is used to purchase more goods, pay wages,Etc.
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Commercial
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Food service operations that are classified this way are not Commerical but include airlines,military,elementary schools, universities,health care and business
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ASTA
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The worlds largest travel trade association, with more then than 20,000 members in more than 165 countries.
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Sustainable
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The concept of tourism which places a broad-based obligation on society, to harmonize tourism and tourism development by improving the quality of its environment and resources-physical and socio-cultural
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Tourism
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The activities of persons traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business, and other purposes.
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1 Difference from managed service and commercial operations
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They have captive audiences.
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Culinary
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A form of gastronomic tourism which includes tours of Europe and Asia in places like Florence, Italy and Bangkok, Thailand, have an appeal to the "foodies" in us.
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5 ages of tourism
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1)pre-industrial revolution 2)railway age 3) the automobile age 4) jet aircraft 5) cruise ship age
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DMC
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Service organizations that offer programs and services to meet the needs of their clients. They concentrate on selling the destination to meeting planners and incentive companies
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5 mother sauces
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1)bechamel 2)velouté 3)espagnole 4)tomato 5)hollandaise
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Nouvelle cuisine(1980)
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Lighter cuisine, natural flavor sand ingredients
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Characteristic of extended stay hotels
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limited house keeping
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The level of service quality in hotels is determined by:
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consistent service delivery
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Identifying smaller groups within a target market and developing products and services to satisfy these groups is:
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Market Segment
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Examples of hotel level of service classification:
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full service mid-scale extended stay limited service
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Purchasing the right to use a company's trademark and copyright material is known as:
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Franchising
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In order to determine if a hotel development would likely succeed; we would perform a:
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feasibility
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Airport Hotels
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range from 200-600 rooms with full service
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City Centers, Airport ; Freeway are examples of hotels being classified by what:
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Location
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In franchising the franchise is granted rights to:
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use trade marks operate producers business procedures
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An organization that rates and classifies hotels and awards them diamonds is the:
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AAA( America Automobile Association)
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Corporations that operate a hotel without capital outlay in exchange for a percentage of gross sales are known as:
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Management Companies
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House of Blues is what type of restraunt
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Themed Restaurant
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Noise level, sounds, decorations, table settings and other subconscious cues that a customer receives when entering a restaurant collectively make up:
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ambience
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Casual Dining Examples are:
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burger king and mcdolands
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A group of typical guests who give an opinion on topics presented to them is known as:
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focus group
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Who is creditied with "culinary arts":
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The French
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The founders of classical cuisine are:
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Marie Antonine Careme and Augusta Escoffer
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Most ethnic restuarants are:
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inderpendently ownded and operated
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Benefits of the hub and spoke system:
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airlines can provide services at lower cost passenger loads can be maximized passengers can travel from smaller city to smaller city via hub
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the airline industry, like other segments of the hospitality industry, relies on what market as a source of business:
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feeder
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an increase in internet booking, advancement in technology, tickets for air travel and an expansion of the cruise industry are examples of:
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current industry trends
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example of business travel:
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trade show and expositions
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ecotourism refers to:
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an emphasis on nature and native cultures
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tour operators
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promote tours and trips that they plan and organize
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business travelors stay over a Saturday night when they travel in order to:
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take advantage of lower airfares
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travel agents
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are a middle person acting as a travel counselor on behalf of airlines, cruise lines and hotels
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Largest single cost for airline operations is:
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Labor
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Synonymous with sustainable tourism
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ecotourism
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sustainable tourism:
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places a broad-based obligation on society
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cultural tourism or world heritage sites are often designated by:
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United Nations Educational, Scientific and Cultural Organizations
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the cruise market has accommodated about what % of tourist:
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17%
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cultural tourism is motivated by :
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lifestyle ; heritage offerings of a community
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#1 country in Tourism Revenue is :
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United States
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most ecotorusim destinations can be found in:
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developing countries
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pleasure traveler constitutes what percentage of the rental car market?
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30%
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what is multipleer effect?
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new money spent by tourists and then respent by hotels and restraunts in the community for goods and services.
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cities often establish an organization to attact and retain vistors:
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convention and visitors bureau
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Capacity Load
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One yield management technique for maximing sales income by lowering the price of seats according to expected demands.
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Interdependency between various segments of the hospitality industry means that:
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each segment, to an extent, depends on another for business
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the leading international organization in the field of travel and tourism is:
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world tourism organization
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what organization supports the WTO?
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United Nations
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Tourism in the middle ages was mostly for:
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religious reasons
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Rail Travel in the US was established around the :
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1830s
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What creates the atmosphere of another place and time?
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theme parks
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What type of club is predominatly business orientated??
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City Club
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Voluntary organizations, armed forces and employee recreation fall under which caterogry:
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Noncommerical Receration
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Food service, a pool, a tens court and a golf course are all services offered where?
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A country Club
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The hierarchy(from the top down) of club management are:
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members, board of directors, executive committee, general manager
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The Special Olympics is an example of
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recreation for special populations
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Historic places, sites, and museum are a part of what is now called
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heritage tourism
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primary difference between club management and hotel management?
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Club members feel more ownership of the property than hotel guests.
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With country clubs, the type of membership that enables members to use all the facilities all the time is a(n)
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full membership
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What attraction features more than 700,000 exotic plants?
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San Diego Zoo
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Places where members gather for social, recreational, professional, or fraternal reasons are called
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private clubs
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commercial recreation
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Recreation offered to the public with an incentive of making a profit is
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Recreation is defined as
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refreshment of strength and spirit
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The two major themes at Epcot are:
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Future world and world showcase
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There is a direct relationship between recreation and :
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Wellness
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National parks in the U.S. Typically see approximately:
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300 million visitors per. Year
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First metropolitan park system was established in:
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Boston in 1892
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In 1916, which organization was founded to conserve park resources and to provide for their use by public?
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National park service
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The most visited national park is:
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Great smokey mountains
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What attraction features more than 700,000 exotic plants
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San Diego zoo
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What attraction features more than 700,000 exotic plants
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San Diego zoo
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What attraction features more than 700,000 exotic plants
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San Diego zoo
