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Health Organization and Supervision

James Hopper

14 December 2020

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True or False? Team players must be given opportunities to develop their technical skills as well as interpersonal skills; that is, the skills that pull people together as a team.

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True

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True or False? There is always a period early in the life of a team when effort must be invested in team formation but little if anything is accomplished.

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True

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True or False? The single significant factor that unites the members of any team is their appointment by the same higher authority.

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False

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The most common problem or condition leading to team failure is:

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Poor Leadership

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True or False? Sometimes teams are overdone, being formed when not needed in situations that can be handled as well or better by individuals.

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True

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True or False? The strength of the group dynamics of a team depends mostly on how willing leaders are to share authority, responsibility, information, and resources.

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True

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One of the clearly valuable benefits of teams is:

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The total achievements of a team are invariably greater than what could be achieved by members acting individually.

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True or False? Team cooperation is enhanced when employees know that their performance evaluations are affected by the extent to which they display teamwork.

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True

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Few if any _______ in business are as potentially productive and creative as a team of fully participative individuals united by a common purpose.

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Forces

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A team-reward strategy should in part be based on:

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Recognizing the entire team when goals are met.

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True or false? Leaders shape the culture of an organization, but it is also true that the culture can sometimes shape the leaders.

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True

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True or false? Auto leader and manager are synonyms in dictionaries and thesauruses , they seem to come boy different meaning in many of their organizational uses.

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True

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True or false ? If you are a full time supervisor you are rewarded for the responsibilities you fulfill and for what your employees do under your direction, not for the tasks you personally perform.

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True

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People obey managers because they must or are expected to, but people follow the leaders because____________.

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They want to

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True or false? For a supervisor to truly command respect in the department, he or she must open me apply the power of the position at every opportunity

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False

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True or false? To be an effective leader one must be completely without prejudices or shortcomings.

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False

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Effective leaders are able to get people to do their bidding by:

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Showing them by example the way certain things should be done.

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Effective leaders do not:

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Express themselves in words far more elaborately than in attitudes or actions.

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True or false? The best leaders are interested in developing the leadership skills of their employees so that the success of the team never depends on a single person.

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True

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True or false? It is often possible to avoid or minimize telephone tag by picking a certain time of day to do your calling.

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...

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True or false? The conscientious supervisor should be able abolish the operations of the grapevine within his or her own department

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false

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True or false? Unwillingness to compromise destroys any chance of achieving a win-win outcome.

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True

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True or false? Subordinates some time with whole important information from supervisors is they fear to be the bearer of bad news.

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false

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True or false? Supervisors should depend entirely on all available for most sources to stay in touch with what is happening in the organization.

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false

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The sign of dis interest in a listener

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Avoiding eye contact

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Compromise does not connote___________.

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Weakness

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True or false? The formal communication network, or grapevine, flourishes when solid information is scarce or delayed.

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True

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Barriers to spoken communication ordinarily do not include:

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None of the above

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True or false? In the take it or leave it approach differences are ordinarily resolved through compromise

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false

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True or false? To minimize the amount of paper that must be transmitted, single space your letters and get as much as possible on a page

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false

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True or false? A general problem noted in business writing is that many memo riders spent too much time writing and rewriting.

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false

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True or false? Email carries much business information that is communicated in careless, unedited fashion.

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True

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True or false ? writers of memos and letters need to consider the level of education of their readers.

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True

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In writing, rewriting, and editing a letter you should:

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Right to the level of education of the intended readers.

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True or false? written messages are usually more susceptible to misinterpretation then messages transmitted by other means.

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false

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True or false? Use emails when transmitting extensive data or information that must be retained as a permanent record.

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false

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You a_________ when transmitting expensive data or information that will be retained as a permanent

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Letter

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True or false? It is always best to send a memo to an individual rather than to a position.

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false

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__________ standards concern compliancy with policy and procedures, and relate to the likes of attendance and punctuality.

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Compliance

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True or false? The summary statement on a job description necessarily com boys the qualification sought in those who apply for the job.

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false

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True or false? The Americans with Disabilities Act ada forces employers to make changes in the work environment to accommodate persons with disabilities.

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True

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The job description is a__________ of how the job was done at a particular time; it is growing outdated as soon as it is written.

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Snapshot

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True or false? Performances standards are used to tell employees how will they must do their work.

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True

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For a supervisor's job description, the scope of authority will ordinarily include:

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The extent to which the supervisor can make decisions without consulting superiors.

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Degrees of independence and job descriptions are expressed for the purpose of:

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Advising whether the job includes any supervisory or administrative functions.

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Overall, a job description can be considered:

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A versatile document that can be put to several productive uses.

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True or false? an ad hoc team is a team one with a permanent chair person in a rotating membership, such as product safety committee.

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False

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True or false? Because of their supposed permanence standing committees such as safety committees and product evaluation committees are not considered true teams.

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false

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True or false? Mini healthcare managers are on willing are unable to adopt the cost of the self directed teams.

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True

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True or false? Sometimes teams are overdone, being formed when not needed and situations that can be handled as well or better by individuals.

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True

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Which of the following is not a characteristic of effective team?

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Its composition is strictly limited to members of the department or immediate work group.

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Comparing the pocket or concept of leadership and management, we originally

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Leadership is viewed as something more than management.

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leadership is an important set of skill processes that are acquired:

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Through intuition and experience

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Tankard a service oriented culture, effective supervisors:

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Treat their employees the way they want customers to be treated

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True or false? A culture in which the leadership style of the management features coercion and authoritarianism can't be fully as effective as a culture characterized by participation.

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false

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True or false? Effective leaders possess team leadership skills to a far greater extent than professional or technical skills

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False

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True or false? For a supervisor to choose camara sick and the department, he or she must openly apply the power of the position at every opportunity

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false

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True or false? Horizontal management is influencing people over whom one has no formal authority .

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True

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The supervisors relationship with the form of communication system the great by should be to:

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tune in, listen, and seek to clarify questionable information.

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The power play approach to negotiation is ordinarily based on Marshalling enough power to overwhelm opponents.

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True

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True or false? When ending a telephone conversation, be sure to tell the other party to have a nice day.

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false

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In writing, rewriting, and editing a litter you should

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Write in a formal, passive voice

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True or false? It is important that any fax document contains all the information to the recipient needs for considering a reply .

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True

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Which of the following is not true of emails?

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it is the most accurate means of message transmission .

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Your preparation of any written communication should begin with

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Define the purpose of the message

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The practice of management is

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Influenced by the context of the organization

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A graphic representation of the organisation formal structure is called

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An organizational chart

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Developing implementing, and revising the organization policies is the role of

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Middle managers

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Within an organization it is the supervisor's role to

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How the work will be accomplished by the team

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Position descriptions, policies and procedures, training checklists , and performance standards are all examples

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Strategic plan

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Procedures should be complete enough so

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Anyone generally competent for that position can perform that task

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In the present day, what is the principal hazard and utilizing any degree of touch other than the handshake in interpersonal communication?

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Any degree of touch other than a handshake runs the risk of violating someone's personal space and being perceived as an unwelcome intrusion and perhaps even be interpreted as sexual harassment

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What are the primary advantages of face-to-face communication over communication in writing?

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Some shortcomings can arise from other communications that lacks facial expression, vocal tone, and immediacy of feedback and thus, inter change

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Under what kind of leadership would an organization be least likely to change? Why?

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Bureaucracy is well established and often inflexible

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Explain the main differences between a mission and a vision statement

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mission is realistic expression of what the organisation actually does at the current time Vision is idealistic betrayal of what the organization would like to become some time in the future

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True or false? One of the principal reasons for having personal policies is to influence employee behavior.

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True

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True or false? The single most important characteristic of policy application or inter peration is consistency.

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True

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True or false? All supervisors must be intimately knowledgeable of policies concerning benefit program.

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True

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True or false? Workers compensation claim have been declining in recent years, so it has been possible to reflect this decline in the appropriate policy .

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false

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Problems arise when__________ stray from policies and the procedures that implement down .

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Practices

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True or false? Policy for selecting mission in value of the organization and are made more specific procedures .

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True

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Poorly worded, unfair, or illogical procedures can lead to:

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Many exceptions to policies. Confusion over policy interperation. Inconsistent treatment of employees.

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It should be_____________ for every organization to provide its employees with knowledge of its policies

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Mandatory

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Policies are:

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Guideline establish for pursuing goals and shaping behaviors

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When there are no policies

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Many managers resort to management by crisis

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The__________ at is significant as a precursor of the Americans with Disability Act.

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Rehabilitation

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The portion of the hill Insurance Portability and Accountability Act HIPAA oh no I'm sorry to supervisors and employees is the__________.

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Privacy Rule

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the federal law that open all non-profit hospitals to union organizing was

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the labor management relation act tafy-Harley

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True or false? The Americans with Disability Act include a specifically defined list of disabilities covered by law

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false

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True or false? The civil rights act of 1991 had the effect of lessening the penalties for discrimination as addressed in the Civil Rights Act of 1964

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false

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The legislation referred to as______________ , certain employees and dependents may remain on the group health insurance contracts under which they have been covered

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consolidated omnibus budget reconciliation act (COBRA)

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True or false? The health insurance portability and accountability act ( HIPAA) is primary interested only to benefit managers and insurance carrier

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False

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Under the age discrimination in employment Act (ADEA) and subsequent amendments

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defined workers age 40 and older as a protected class under antidiscrimination legislation. Establish the right of individuals to be treated in employment on the basis of ability rather than on the basis of age related criteria. Eliminated a mandatory retirement age for most workers.

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True or false? When people of certain skills become difficult to find, especially in occupation is in demand have their choice of employer this is a buyer's market in recruitment .

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false

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True or false? Well written resumes are the most reliable sources of accurate job candidate information.

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False

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True or false? a job candidate outside interest could indicate the presence of certain desirable capabilities.

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True

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True or false? The fast changing health care by me is making it increasingly easier to find the right employees.

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false

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true or false? the Civil Rights Act of 1964 forever altered the employment application by limiting that's kind of information that can be requested.

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True

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The primary thrush of federal and state employment and legislation is to

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Ensure that hiring retention and promotion decisions are made only on the basis of the ability of an employee to do the job

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True or false? Improve selection of employees is part of improved customer service team building and cost

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True

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Healthcare institutions are looking for more people who can contribute to the continuous improvement of_____________ productivity and creativity .

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Customer service

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Frequent job changes appearing on application or resume can mean

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The applicant has been far frequently the individual has experience boredom or discontent at each employment the person has been unable to get along with supervisor and coworkers

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one of the most effective recruiting sources and one that calls little or nothing and ever tizing and recruiting call is employee

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Referral

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True or false? General orientation include familiarization of each employee with the appropriate position description and performance standards .

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False

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True or false? One reason for providing new employee orientation soon after high is that these people are most impressionable when they first join the organization

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True

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True or false? It is best to exclude initiative such as reengineering quality management and cost cutting strategies for orientation and safety until the new employee have become accustomed to their new environment.

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False

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True or false? New employees initial orientation is conducted by the supervisor of the department to which they are assigned.

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False

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True or false? Design of a department orientation program begins with identification of the expectations placed on employees.

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False

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it is important to provide new employees with a initial experiences that can result in early

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success

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He preparing for the arrival of new orientees it is advisable to

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Prepare an orientation packet of pertinent information for the new employees

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By the second week of the job you should be making newcomers feel like

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Family

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The individual who conducts any particular and you should

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the person who will be the direct supervisor of the new hire

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True or false? If a resume seems to fit the open job perfectly is highly likely that something has been invented masked or omitted

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True

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A conscientious interviewers advanced preparation for interview should include

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Review of the appropriate job description + revision as necessary

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True or false? references are best obtained by the interview a supervisor directly from the applicant's previous supervisor

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False

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True or false? The ideal select an interviewer is the manager of the supervisors who will manage the new employee

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False

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Fo most approaches to employment interviewing are based largely on the premises that candidate who have already display certain competencies are likely to continue to display those competencies.

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True

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A formal offer of employment is usually explain it in writing by

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Human resources

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True or false? In your question you should try to get the applicant to account for any substantial gap in work history.

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True

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The process of checking the references of applicant should

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Be undertaken by the human resources department

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The worker adjustment and retraining notification act WARN require certain employers to provide advance notification of major reduction in force.

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True

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True or false? Without performance standards employees evaluation are necessarily hi Lisa subjective and can lead to charges of discrimination

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True

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The areas you may not ask about when interviewing a applicant include

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The individual's credit standing

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The two primary uses of job description are performance evaluations and employee training

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False

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True or false? You can learn a fair amount about a policeman by the kind of questions they asked and where did they ask any questions at all

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True

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True false? You should review the person's application when he or she is sitting in your presence so you can ask questions as you go through it

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False

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Under the age discrimination in employee asked ADEA

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The threshold of legal protection against age discrimination is age 40

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Truffles? One of the ways to stimulate I'm 18 turning what if you turn new employees lose with little guidance and finding their place in the group

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True

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The key to applicability of the Americans with Disability Act live in an individual's ability to satisfactorily perform the__________ of a job.

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Major functions

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Where there are no policies

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Many managers resort to management by crisis

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be extremely weary of the interview subjects who

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Complain about a present or former employer. Seems unable to explain one or more significant gap in employment history. Presents a resume so suited to the job that it appears to good to be true.

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The planning phase of a department to orientation program is often flight because at the new time employees are arriving the department is likely to be

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Understaffed

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True or false? There was no federal regulation of businesses before 1964

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False

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The job description summary statement does not include

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The name of the job supervisor or manager

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The summary statement of a job describe necessarily convoys the qualifications and those who applied for the job

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False

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The job description summary statement that leads off a position description is a requirement of the

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Joint Commission

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True or false? A complete manual should be maintained in the supervisors office so that employees must request its use

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False

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True or false? The maximum effectiveness policy must be publicized as well as published

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True

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Part of the vision and mission of orientation is to see their jobs as contribution to the total__________ organization.

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impact

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The primary consideration of a new employee orientation program should be too

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Encouragement employees towards the delivery of superior customer service

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Improve selection of employ new employees is an intergal part of

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Educating supervisors and recruiting methods

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true or false? There are no questions concerning a that can be asked on a job application

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False

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in preparing to write or update a position why should the supervisor solicited the participation of the employee or employees presently doing that job

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No matter how knowledgeable or a particular job as supervisor and maybe no one knows too little and without an antenna working details of the job better than the experienced person who does it every day

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Explain the essential differences between a policy and procedure

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Policies are guidelines that spell out required prohibited or suggested course of action and define boundaries. the seizures are guidelines that spell out the necessary for the active implementation of a policy like sexual harassment

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Explain what the right to know law primarily addresses and what they are intended to accomplish

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The right analog Premier jersey potential harmful substances that employees might be exposed to an legally give work has the right to know what they are dealing with on the job in the way of hazardous substances

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Would 13 statement best summarizes each you are not allowed to request on an employee application

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You are not allowed to ask about age first race for recommendations from present employees about Ken military service military there so if there have if they have a car

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The most numerous in Connecticut and Barrel various you change are presented by

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Human attitude and behavior

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Being the job redesign process with accurate position description and comprehensive

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Recruiting and selection of new hires

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True or false? The more a change affect established habits and relationship the greater the resulting stress

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True

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True or false? it does little good to try assuring employees that their concerns about change are normal and will surely pass

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Both

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The supervisor should never overlook the____________ gap that a change can create

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Knowledge

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True or false? We succeed in implementing change only when the people who implement the changes for our second buy it become connected to the process

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True

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Hanging on to establish habits make sense to employees when their former________ system remains in place

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Reward

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In communicating with employees concerning impending change

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Alert your employees as to what is coming and involve them early if possible

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The presence of appropriate__________ is a significant part of what is required for successful change

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Motivation

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True or false? Reengineering downsizing and reorganizing are all sexually the same process

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False

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True or false ? In many Mert situation management salaries are a source of considerable saving

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True

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Successful reengineering eliminates much more monitoring checking waiting excetera leaving more time for doing productive work

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True

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True or false? Re-engineering requires extensive concentration or present message with a view towards making them more efficient

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False

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What are the first and most obvious advantages of mergers or affiliation is increased

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Buying power

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Successful reengineering requires

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Imaginative thinking and redesigning system

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True or false? For reengineering to stay the best chance of success it is a bit by the balls to approach all self care for me explaining the efforts over as long as time is practical

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false

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True or false? In many is this is the first step on the path to the creation of merging organizations was the sharing of certain services

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True

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True or false? Corporation culture issues must be examined in advance of America because they can sometimes indicate whether a particular propose, nation will or will not work

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True

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__________ feedback can make an evaluation system even more comprehensive then it might otherwise be

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multisource

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True or false? In performance evaluation the creation of a permanent record for past performance and efficiency is the primary intended result

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False

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True or false? Specific feedback focuses on observable behavior but not on interferences about personality characteristics

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True

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True or false? And going over performance deficiencies with an employee limit criticism to one or two significant issues

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True

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Which of the following is NOT one of the objective or uses of performance evaluation

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To generate a record or deficiency for future reference

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True or false? In approaching evaluation it is necessary to clarify performance expectations based on job description work standards and rules and policies

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true

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True or false? 1 mistake made by many evaluator's early in their experience is to overrate marginal

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True

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True or false? Employees are the recipient of the leader ship provided by their managers this makes them customers other leaders and thus entitle to evaluate leader ship performances

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true

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True or false? A fair and equitable

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False

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As compared with disciplinary action counseling is

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A process that sometimes leads into a formal disciplinary step

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True or false? It is sometimes possible to avoid the need for disciplinary action through coaching and counseling

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True

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True or false? The best diss 150 Celsius and it is achieved when the employee are left without clothes supervision for long periods of time

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False

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Truffle? Supervisors should always treat their employees as they are treated by their organization of supervises

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False

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True or false? When an employee is given a new turn written warning over in 10 records of all warnings are discarded

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False

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The primary purpose of disciplinary action is

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Correction of behavior

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True or false? The prevailing theme of non punitive approach to disciplinary action is enforcing employee compliance

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False

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When a supervisor fails to detect violation of rules policies or procedures or notices then but feels to act

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The reward to risk ratio is increased. Employees have little incentive to change their behaviour. Inappropriate behavior is reinforced

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True or false it is always necessary to create and retain a written record of an oral warning

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True

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True or False? For all practical purposes the glass ceilings concerning women in the workplace has essentially vanished

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False

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True or false? Some of the real and perceived differences between and among generation's lead to differences in how some employees are managed

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True

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Some of the differences between and among_________ mean that sound boys will have to be managed differently from others

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Generation

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Concerning generational diversity a department supervisors should

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You ther deception of the age in value differences among employees to guide their management style

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In managing diversity in a department supervisor should

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Discuss culture diversity with employees at

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True or false? Unfortunately the majority of new employee orientation programs do little to come away the philosophy of the organization

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False

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Intended or at least hope for effect of corporate values into

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Serve as guidelines for the behavior of employees at all levels

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The implication of diversity are__________ for anyone who manages the work of people in a modern healthcare organization

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Inescapable

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A diversity management program should include the means for holding managers accountable for reaching the organization's __________ within their unit

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diversity goals

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When diversity issues are ignored___________ cancel front and current employees may be more inclined to complain or files grievance.

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Recruitment

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True or false? The most numerous and significant barriers to change are those presented by outmoded processes and procedures

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False

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True or false? It is likely that affirmative action programs have had their day and that the new focus should be on diversity management.

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True

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The majority of hospital mergers have occurred because of

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A weakening financial position of one or both hospitals

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A truly change oriented organizational culture requires

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Rapid responsiveness and adaptation

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In communicating with employees since an impending change

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Alert your employees as to what is coming and involve them early if possible

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Which of the following is not a significant error that can be real a real engineering undertaking

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Engaging and outside consultant because of internal policy consideration

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True or false? for a number of years Healthcare has been experiencing a paradigm heal from a social technical model to a technical model

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True

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when a job is shared the supervisor has two possible sources of personal problems and two_________ to do.

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Evaluation

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True or false? We succeed in implementing change only when the people who implement the change or are sick to buy a become committed to the process.

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True

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True or false ? Regardless of organisation size most murders have been regarded by all concerned as a equable combination of equals.

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False

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True or false? Rank-and-file employees use you to wear in their environment from a different perspective than managers and

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True

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True or false? Today's workforce is becoming more differs definitely and socially but more homogenious economically

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False

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True or false? Reengineering requires intense concentration on present method with a view toward making them more efficient

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False

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When a supervisor's territory is expanded via merger the supervisor must then

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Become more of a mentor and less of a occasional worker . Strive to treat all employees equally

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In dealing with so called dead wood in a inherited department the supervisor

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put such employees on notice that they are giving a brand new start and that all policies will be reasonable enforce.

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Low level infractions that use a call for an oil warning include

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Absentees an tardiness

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If you have it here today poor performer who has long been given undeserved satisfactory evaluation it is necessary to start over beginning with coaching and counseling

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True

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Skillful disciplining should result in the preservation of the employees self esteem

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True

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When you recognize the reward and employee derives from misbehavior you can help modified of here by increasing the risk or decreasing the reward

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True

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The most preferred form of performance evaluations in use today are

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Systems that are largely job description based

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Teams may be evaluated by tenths of the taters with or without the participation of team members

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True

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Describe three of the kind of legal actions that can arise from issues of workforce diversity

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Most of the legal action that can arise from issues from workforce diversity will consist of charges of discrimination in some form of other most discrimination related to race Cole color religion gender and such

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Telecommuting requires for policy delineating rules for its use list for

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Where the telecommunicate words work status full or part time when one can words and a technology required

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Why is it recommended that day national steps towards an employee evaluation be reviewed and updated of the job description?

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The most appropriate valuation are based on the employee garbage connection so it is important that a job description be current related to the average job duty before the evaluation occurs

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What are four steps in progressive discipline

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Or warning or reprimand , written reprimand suspension or probation, discharge

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A properly structured and conducted meeting will include the following

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A statement of the purpose of the meeting

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When some attendees show up for a meeting will after it has begun it is recommended to move ahead with that was doing for the late comers

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True

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The first thing you should be thinking of when you are considering calling a meeting is who should be invited

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False

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The Abilene paradox involves needing the disappearance voting for something to which they object but which they feel the group favors

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True

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speaking to attendees before meeting can be useful for getting opinions from individuals who may be hesitant to speak up at meeting

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True

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And finish the every department of departmental group hose regular schedule staff

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True

question

A meeting chairpersons should

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avoid telling a participant that he or she is wrong

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Nagging doubts experience when you are trying to make a decision may receive your business experience stored in your unconscious mind

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True

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A control chart shows the correlation between two variables

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False

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A run chart slots data over time exhibitiing trends cycles or other patterns in a process

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True

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__________ leaders to dissipate with their employees in making decision

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Democratic

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An important objective in making any decision is to eliminate the likelihood of risks and uncertainties

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false

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Is risk and uncertainty were both reduced to zero in a decision process there would be no need to____________ .

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decide

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Supervisors today have far fewer decisions to make than they did in the past decades

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False

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And effective decision must be___________ as to when it is made and implemented

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Timely

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Solitude is really effective in stimulating the creative thinking process

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False

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Decision-making requires exclusive involvement of an individual analytical processes

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False

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Time management experts can't tell you how to save time but to do so you must supply the

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Initiative

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Always keep in mind that time is the ultimate__________ resources

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Non renewable

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To minimize look at the nation occasionally ass it all the following suggestions except

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Start the day with several of the easier more pleasant task

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Most_________ are externally or internal customers and you should treat them as such

answer

Visitors

question

The most likely circumstances under which some employees will readily commit so all forms of time theft is

answer

The supervisor is usually either out of sight or lacks about obligation and enforcement

question

You not allow yourself to engage in__________ activities while you delay action

answer

Pleasant

question

Significant time consumi era sometimes committed by supervisors include

answer

Lack of signing and delegating

question

Avoiding__________ delegation may be difficult for the supervisor who is really flattered or manipulate

answer

Upward

1 of

Unlock all answers in this set

Unlock answers

question

True or False? Team players must be given opportunities to develop their technical skills as well as interpersonal skills; that is, the skills that pull people together as a team.

answer

True

question

True or False? There is always a period early in the life of a team when effort must be invested in team formation but little if anything is accomplished.

answer

True

question

True or False? The single significant factor that unites the members of any team is their appointment by the same higher authority.

answer

False

question

The most common problem or condition leading to team failure is:

answer

Poor Leadership

question

True or False? Sometimes teams are overdone, being formed when not needed in situations that can be handled as well or better by individuals.

answer

True

question

True or False? The strength of the group dynamics of a team depends mostly on how willing leaders are to share authority, responsibility, information, and resources.

answer

True

question

One of the clearly valuable benefits of teams is:

answer

The total achievements of a team are invariably greater than what could be achieved by members acting individually.

question

True or False? Team cooperation is enhanced when employees know that their performance evaluations are affected by the extent to which they display teamwork.

answer

True

question

Few if any _______ in business are as potentially productive and creative as a team of fully participative individuals united by a common purpose.

answer

Forces

question

A team-reward strategy should in part be based on:

answer

Recognizing the entire team when goals are met.

question

True or false? Leaders shape the culture of an organization, but it is also true that the culture can sometimes shape the leaders.

answer

True

question

True or false? Auto leader and manager are synonyms in dictionaries and thesauruses , they seem to come boy different meaning in many of their organizational uses.

answer

True

question

True or false ? If you are a full time supervisor you are rewarded for the responsibilities you fulfill and for what your employees do under your direction, not for the tasks you personally perform.

answer

True

question

People obey managers because they must or are expected to, but people follow the leaders because____________.

answer

They want to

question

True or false? For a supervisor to truly command respect in the department, he or she must open me apply the power of the position at every opportunity

answer

False

question

True or false? To be an effective leader one must be completely without prejudices or shortcomings.

answer

False

question

Effective leaders are able to get people to do their bidding by:

answer

Showing them by example the way certain things should be done.

question

Effective leaders do not:

answer

Express themselves in words far more elaborately than in attitudes or actions.

question

True or false? The best leaders are interested in developing the leadership skills of their employees so that the success of the team never depends on a single person.

answer

True

question

True or false? It is often possible to avoid or minimize telephone tag by picking a certain time of day to do your calling.

answer

...

question

True or false? The conscientious supervisor should be able abolish the operations of the grapevine within his or her own department

answer

false

question

True or false? Unwillingness to compromise destroys any chance of achieving a win-win outcome.

answer

True

question

True or false? Subordinates some time with whole important information from supervisors is they fear to be the bearer of bad news.

answer

false

question

True or false? Supervisors should depend entirely on all available for most sources to stay in touch with what is happening in the organization.

answer

false

question

The sign of dis interest in a listener

answer

Avoiding eye contact

question

Compromise does not connote___________.

answer

Weakness

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True or false? The formal communication network, or grapevine, flourishes when solid information is scarce or delayed.

answer

True

question

Barriers to spoken communication ordinarily do not include:

answer

None of the above

question

True or false? In the take it or leave it approach differences are ordinarily resolved through compromise

answer

false

question

True or false? To minimize the amount of paper that must be transmitted, single space your letters and get as much as possible on a page

answer

false

question

True or false? A general problem noted in business writing is that many memo riders spent too much time writing and rewriting.

answer

false

question

True or false? Email carries much business information that is communicated in careless, unedited fashion.

answer

True

question

True or false ? writers of memos and letters need to consider the level of education of their readers.

answer

True

question

In writing, rewriting, and editing a letter you should:

answer

Right to the level of education of the intended readers.

question

True or false? written messages are usually more susceptible to misinterpretation then messages transmitted by other means.

answer

false

question

True or false? Use emails when transmitting extensive data or information that must be retained as a permanent record.

answer

false

question

You a_________ when transmitting expensive data or information that will be retained as a permanent

answer

Letter

question

True or false? It is always best to send a memo to an individual rather than to a position.

answer

false

question

__________ standards concern compliancy with policy and procedures, and relate to the likes of attendance and punctuality.

answer

Compliance

question

True or false? The summary statement on a job description necessarily com boys the qualification sought in those who apply for the job.

answer

false

question

True or false? The Americans with Disabilities Act ada forces employers to make changes in the work environment to accommodate persons with disabilities.

answer

True

question

The job description is a__________ of how the job was done at a particular time; it is growing outdated as soon as it is written.

answer

Snapshot

question

True or false? Performances standards are used to tell employees how will they must do their work.

answer

True

question

For a supervisor's job description, the scope of authority will ordinarily include:

answer

The extent to which the supervisor can make decisions without consulting superiors.

question

Degrees of independence and job descriptions are expressed for the purpose of:

answer

Advising whether the job includes any supervisory or administrative functions.

question

Overall, a job description can be considered:

answer

A versatile document that can be put to several productive uses.

question

True or false? an ad hoc team is a team one with a permanent chair person in a rotating membership, such as product safety committee.

answer

False

question

True or false? Because of their supposed permanence standing committees such as safety committees and product evaluation committees are not considered true teams.

answer

false

question

True or false? Mini healthcare managers are on willing are unable to adopt the cost of the self directed teams.

answer

True

question

True or false? Sometimes teams are overdone, being formed when not needed and situations that can be handled as well or better by individuals.

answer

True

question

Which of the following is not a characteristic of effective team?

answer

Its composition is strictly limited to members of the department or immediate work group.

question

Comparing the pocket or concept of leadership and management, we originally

answer

Leadership is viewed as something more than management.

question

leadership is an important set of skill processes that are acquired:

answer

Through intuition and experience

question

Tankard a service oriented culture, effective supervisors:

answer

Treat their employees the way they want customers to be treated

question

True or false? A culture in which the leadership style of the management features coercion and authoritarianism can't be fully as effective as a culture characterized by participation.

answer

false

question

True or false? Effective leaders possess team leadership skills to a far greater extent than professional or technical skills

answer

False

question

True or false? For a supervisor to choose camara sick and the department, he or she must openly apply the power of the position at every opportunity

answer

false

question

True or false? Horizontal management is influencing people over whom one has no formal authority .

answer

True

question

The supervisors relationship with the form of communication system the great by should be to:

answer

tune in, listen, and seek to clarify questionable information.

question

The power play approach to negotiation is ordinarily based on Marshalling enough power to overwhelm opponents.

answer

True

question

True or false? When ending a telephone conversation, be sure to tell the other party to have a nice day.

answer

false

question

In writing, rewriting, and editing a litter you should

answer

Write in a formal, passive voice

question

True or false? It is important that any fax document contains all the information to the recipient needs for considering a reply .

answer

True

question

Which of the following is not true of emails?

answer

it is the most accurate means of message transmission .

question

Your preparation of any written communication should begin with

answer

Define the purpose of the message

question

The practice of management is

answer

Influenced by the context of the organization

question

A graphic representation of the organisation formal structure is called

answer

An organizational chart

question

Developing implementing, and revising the organization policies is the role of

answer

Middle managers

question

Within an organization it is the supervisor's role to

answer

How the work will be accomplished by the team

question

Position descriptions, policies and procedures, training checklists , and performance standards are all examples

answer

Strategic plan

question

Procedures should be complete enough so

answer

Anyone generally competent for that position can perform that task

question

In the present day, what is the principal hazard and utilizing any degree of touch other than the handshake in interpersonal communication?

answer

Any degree of touch other than a handshake runs the risk of violating someone's personal space and being perceived as an unwelcome intrusion and perhaps even be interpreted as sexual harassment

question

What are the primary advantages of face-to-face communication over communication in writing?

answer

Some shortcomings can arise from other communications that lacks facial expression, vocal tone, and immediacy of feedback and thus, inter change

question

Under what kind of leadership would an organization be least likely to change? Why?

answer

Bureaucracy is well established and often inflexible

question

Explain the main differences between a mission and a vision statement

answer

mission is realistic expression of what the organisation actually does at the current time Vision is idealistic betrayal of what the organization would like to become some time in the future

question

True or false? One of the principal reasons for having personal policies is to influence employee behavior.

answer

True

question

True or false? The single most important characteristic of policy application or inter peration is consistency.

answer

True

question

True or false? All supervisors must be intimately knowledgeable of policies concerning benefit program.

answer

True

question

True or false? Workers compensation claim have been declining in recent years, so it has been possible to reflect this decline in the appropriate policy .

answer

false

question

Problems arise when__________ stray from policies and the procedures that implement down .

answer

Practices

question

True or false? Policy for selecting mission in value of the organization and are made more specific procedures .

answer

True

question

Poorly worded, unfair, or illogical procedures can lead to:

answer

Many exceptions to policies. Confusion over policy interperation. Inconsistent treatment of employees.

question

It should be_____________ for every organization to provide its employees with knowledge of its policies

answer

Mandatory

question

Policies are:

answer

Guideline establish for pursuing goals and shaping behaviors

question

When there are no policies

answer

Many managers resort to management by crisis

question

The__________ at is significant as a precursor of the Americans with Disability Act.

answer

Rehabilitation

question

The portion of the hill Insurance Portability and Accountability Act HIPAA oh no I'm sorry to supervisors and employees is the__________.

answer

Privacy Rule

question

the federal law that open all non-profit hospitals to union organizing was

answer

the labor management relation act tafy-Harley

question

True or false? The Americans with Disability Act include a specifically defined list of disabilities covered by law

answer

false

question

True or false? The civil rights act of 1991 had the effect of lessening the penalties for discrimination as addressed in the Civil Rights Act of 1964

answer

false

question

The legislation referred to as______________ , certain employees and dependents may remain on the group health insurance contracts under which they have been covered

answer

consolidated omnibus budget reconciliation act (COBRA)

question

True or false? The health insurance portability and accountability act ( HIPAA) is primary interested only to benefit managers and insurance carrier

answer

False

question

Under the age discrimination in employment Act (ADEA) and subsequent amendments

answer

question

True or false? When people of certain skills become difficult to find, especially in occupation is in demand have their choice of employer this is a buyer's market in recruitment .

answer

false

question

True or false? Well written resumes are the most reliable sources of accurate job candidate information.

answer

False

question

True or false? a job candidate outside interest could indicate the presence of certain desirable capabilities.

answer

True

question

True or false? The fast changing health care by me is making it increasingly easier to find the right employees.

answer

false

question

true or false? the Civil Rights Act of 1964 forever altered the employment application by limiting that's kind of information that can be requested.

answer

True

question

The primary thrush of federal and state employment and legislation is to

answer

Ensure that hiring retention and promotion decisions are made only on the basis of the ability of an employee to do the job

question

True or false? Improve selection of employees is part of improved customer service team building and cost

answer

True

question

Healthcare institutions are looking for more people who can contribute to the continuous improvement of_____________ productivity and creativity .

answer

Customer service

question

Frequent job changes appearing on application or resume can mean

answer

The applicant has been far frequently the individual has experience boredom or discontent at each employment the person has been unable to get along with supervisor and coworkers

question

one of the most effective recruiting sources and one that calls little or nothing and ever tizing and recruiting call is employee

answer

Referral

question

True or false? General orientation include familiarization of each employee with the appropriate position description and performance standards .

answer

False

question

True or false? One reason for providing new employee orientation soon after high is that these people are most impressionable when they first join the organization

answer

True

question

answer

False

question

True or false? New employees initial orientation is conducted by the supervisor of the department to which they are assigned.

answer

False

question

True or false? Design of a department orientation program begins with identification of the expectations placed on employees.

answer

False

question

it is important to provide new employees with a initial experiences that can result in early

answer

success

question

He preparing for the arrival of new orientees it is advisable to

answer

Prepare an orientation packet of pertinent information for the new employees

question

By the second week of the job you should be making newcomers feel like

answer

Family

question

The individual who conducts any particular and you should

answer

the person who will be the direct supervisor of the new hire

question

True or false? If a resume seems to fit the open job perfectly is highly likely that something has been invented masked or omitted

answer

True

question

A conscientious interviewers advanced preparation for interview should include

answer

Review of the appropriate job description + revision as necessary

question

True or false? references are best obtained by the interview a supervisor directly from the applicant's previous supervisor

answer

False

question

True or false? The ideal select an interviewer is the manager of the supervisors who will manage the new employee

answer

False

question

Fo most approaches to employment interviewing are based largely on the premises that candidate who have already display certain competencies are likely to continue to display those competencies.

answer

True

question

A formal offer of employment is usually explain it in writing by

answer

Human resources

question

True or false? In your question you should try to get the applicant to account for any substantial gap in work history.

answer

True

question

The process of checking the references of applicant should

answer

Be undertaken by the human resources department

question

The worker adjustment and retraining notification act WARN require certain employers to provide advance notification of major reduction in force.

answer

True

question

True or false? Without performance standards employees evaluation are necessarily hi Lisa subjective and can lead to charges of discrimination

answer

True

question

The areas you may not ask about when interviewing a applicant include

answer

The individual's credit standing

question

The two primary uses of job description are performance evaluations and employee training

answer

False

question

True or false? You can learn a fair amount about a policeman by the kind of questions they asked and where did they ask any questions at all

answer

True

question

True false? You should review the person's application when he or she is sitting in your presence so you can ask questions as you go through it

answer

False

question

Under the age discrimination in employee asked ADEA

answer

The threshold of legal protection against age discrimination is age 40

question

Truffles? One of the ways to stimulate I'm 18 turning what if you turn new employees lose with little guidance and finding their place in the group

answer

True

question

The key to applicability of the Americans with Disability Act live in an individual's ability to satisfactorily perform the__________ of a job.

answer

Major functions

question

Where there are no policies

answer

Many managers resort to management by crisis

question

be extremely weary of the interview subjects who

answer

Complain about a present or former employer. Seems unable to explain one or more significant gap in employment history. Presents a resume so suited to the job that it appears to good to be true.

question

The planning phase of a department to orientation program is often flight because at the new time employees are arriving the department is likely to be

answer

Understaffed

question

True or false? There was no federal regulation of businesses before 1964

answer

False

question

The job description summary statement does not include

answer

The name of the job supervisor or manager

question

The summary statement of a job describe necessarily convoys the qualifications and those who applied for the job

answer

False

question

The job description summary statement that leads off a position description is a requirement of the

answer

Joint Commission

question

True or false? A complete manual should be maintained in the supervisors office so that employees must request its use

answer

False

question

True or false? The maximum effectiveness policy must be publicized as well as published

answer

True

question

Part of the vision and mission of orientation is to see their jobs as contribution to the total__________ organization.

answer

impact

question

The primary consideration of a new employee orientation program should be too

answer

Encouragement employees towards the delivery of superior customer service

question

Improve selection of employ new employees is an intergal part of

answer

Educating supervisors and recruiting methods

question

true or false? There are no questions concerning a that can be asked on a job application

answer

False

question

in preparing to write or update a position why should the supervisor solicited the participation of the employee or employees presently doing that job

answer

question

Explain the essential differences between a policy and procedure

answer

question

Explain what the right to know law primarily addresses and what they are intended to accomplish

answer

question

Would 13 statement best summarizes each you are not allowed to request on an employee application

answer

You are not allowed to ask about age first race for recommendations from present employees about Ken military service military there so if there have if they have a car

question

The most numerous in Connecticut and Barrel various you change are presented by

answer

Human attitude and behavior

question

Being the job redesign process with accurate position description and comprehensive

answer

Recruiting and selection of new hires

question

True or false? The more a change affect established habits and relationship the greater the resulting stress

answer

True

question

True or false? it does little good to try assuring employees that their concerns about change are normal and will surely pass

answer

Both

question

The supervisor should never overlook the____________ gap that a change can create

answer

Knowledge

question

True or false? We succeed in implementing change only when the people who implement the changes for our second buy it become connected to the process

answer

True

question

Hanging on to establish habits make sense to employees when their former________ system remains in place

answer

Reward

question

In communicating with employees concerning impending change

answer

Alert your employees as to what is coming and involve them early if possible

question

The presence of appropriate__________ is a significant part of what is required for successful change

answer

Motivation

question

True or false? Reengineering downsizing and reorganizing are all sexually the same process

answer

False

question

True or false ? In many Mert situation management salaries are a source of considerable saving

answer

True

question

Successful reengineering eliminates much more monitoring checking waiting excetera leaving more time for doing productive work

answer

True

question

True or false? Re-engineering requires extensive concentration or present message with a view towards making them more efficient

answer

False

question

What are the first and most obvious advantages of mergers or affiliation is increased

answer

Buying power

question

Successful reengineering requires

answer

Imaginative thinking and redesigning system

question

True or false? For reengineering to stay the best chance of success it is a bit by the balls to approach all self care for me explaining the efforts over as long as time is practical

answer

false

question

True or false? In many is this is the first step on the path to the creation of merging organizations was the sharing of certain services

answer

True

question

True or false? Corporation culture issues must be examined in advance of America because they can sometimes indicate whether a particular propose, nation will or will not work

answer

True

question

__________ feedback can make an evaluation system even more comprehensive then it might otherwise be

answer

multisource

question

True or false? In performance evaluation the creation of a permanent record for past performance and efficiency is the primary intended result

answer

False

question

True or false? Specific feedback focuses on observable behavior but not on interferences about personality characteristics

answer

True

question

True or false? And going over performance deficiencies with an employee limit criticism to one or two significant issues

answer

True

question

Which of the following is NOT one of the objective or uses of performance evaluation

answer

To generate a record or deficiency for future reference

question

True or false? In approaching evaluation it is necessary to clarify performance expectations based on job description work standards and rules and policies

answer

true

question

True or false? 1 mistake made by many evaluator's early in their experience is to overrate marginal

answer

True

question

True or false? Employees are the recipient of the leader ship provided by their managers this makes them customers other leaders and thus entitle to evaluate leader ship performances

answer

true

question

True or false? A fair and equitable

answer

False

question

As compared with disciplinary action counseling is

answer

A process that sometimes leads into a formal disciplinary step

question

True or false? It is sometimes possible to avoid the need for disciplinary action through coaching and counseling

answer

True

question

True or false? The best diss 150 Celsius and it is achieved when the employee are left without clothes supervision for long periods of time

answer

False

question

Truffle? Supervisors should always treat their employees as they are treated by their organization of supervises

answer

False

question

True or false? When an employee is given a new turn written warning over in 10 records of all warnings are discarded

answer

False

question

The primary purpose of disciplinary action is

answer

Correction of behavior

question

True or false? The prevailing theme of non punitive approach to disciplinary action is enforcing employee compliance

answer

False

question

When a supervisor fails to detect violation of rules policies or procedures or notices then but feels to act

answer

The reward to risk ratio is increased. Employees have little incentive to change their behaviour. Inappropriate behavior is reinforced

question

True or false it is always necessary to create and retain a written record of an oral warning

answer

True

question

True or False? For all practical purposes the glass ceilings concerning women in the workplace has essentially vanished

answer

False

question

True or false? Some of the real and perceived differences between and among generation's lead to differences in how some employees are managed

answer

True

question

Some of the differences between and among_________ mean that sound boys will have to be managed differently from others

answer

Generation

question

Concerning generational diversity a department supervisors should

answer

You ther deception of the age in value differences among employees to guide their management style

question

In managing diversity in a department supervisor should

answer

Discuss culture diversity with employees at

question

True or false? Unfortunately the majority of new employee orientation programs do little to come away the philosophy of the organization

answer

False

question

Intended or at least hope for effect of corporate values into

answer

Serve as guidelines for the behavior of employees at all levels

question

The implication of diversity are__________ for anyone who manages the work of people in a modern healthcare organization

answer

Inescapable

question

A diversity management program should include the means for holding managers accountable for reaching the organization's __________ within their unit

answer

diversity goals

question

When diversity issues are ignored___________ cancel front and current employees may be more inclined to complain or files grievance.

answer

Recruitment

question

True or false? The most numerous and significant barriers to change are those presented by outmoded processes and procedures

answer

False

question

True or false? It is likely that affirmative action programs have had their day and that the new focus should be on diversity management.

answer

True

question

The majority of hospital mergers have occurred because of

answer

A weakening financial position of one or both hospitals

question

A truly change oriented organizational culture requires

answer

Rapid responsiveness and adaptation

question

In communicating with employees since an impending change

answer

Alert your employees as to what is coming and involve them early if possible

question

Which of the following is not a significant error that can be real a real engineering undertaking

answer

Engaging and outside consultant because of internal policy consideration

question

True or false? for a number of years Healthcare has been experiencing a paradigm heal from a social technical model to a technical model

answer

True

question

when a job is shared the supervisor has two possible sources of personal problems and two_________ to do.

answer

Evaluation

question

True or false? We succeed in implementing change only when the people who implement the change or are sick to buy a become committed to the process.

answer

True

question

True or false ? Regardless of organisation size most murders have been regarded by all concerned as a equable combination of equals.

answer

False

question

True or false? Rank-and-file employees use you to wear in their environment from a different perspective than managers and

answer

True

question

True or false? Today's workforce is becoming more differs definitely and socially but more homogenious economically

answer

False

question

True or false? Reengineering requires intense concentration on present method with a view toward making them more efficient

answer

False

question

When a supervisor's territory is expanded via merger the supervisor must then

answer

Become more of a mentor and less of a occasional worker . Strive to treat all employees equally

question

In dealing with so called dead wood in a inherited department the supervisor

answer

put such employees on notice that they are giving a brand new start and that all policies will be reasonable enforce.

question

Low level infractions that use a call for an oil warning include

answer

Absentees an tardiness

question

If you have it here today poor performer who has long been given undeserved satisfactory evaluation it is necessary to start over beginning with coaching and counseling

answer

True

question

Skillful disciplining should result in the preservation of the employees self esteem

answer

True

question

When you recognize the reward and employee derives from misbehavior you can help modified of here by increasing the risk or decreasing the reward

answer

True

question

The most preferred form of performance evaluations in use today are

answer

Systems that are largely job description based

question

Teams may be evaluated by tenths of the taters with or without the participation of team members

answer

True

question

Describe three of the kind of legal actions that can arise from issues of workforce diversity

answer

question

Telecommuting requires for policy delineating rules for its use list for

answer

Where the telecommunicate words work status full or part time when one can words and a technology required

question

Why is it recommended that day national steps towards an employee evaluation be reviewed and updated of the job description?

answer

The most appropriate valuation are based on the employee garbage connection so it is important that a job description be current related to the average job duty before the evaluation occurs

question

What are four steps in progressive discipline

answer

Or warning or reprimand , written reprimand suspension or probation, discharge

question

A properly structured and conducted meeting will include the following

answer

A statement of the purpose of the meeting

question

When some attendees show up for a meeting will after it has begun it is recommended to move ahead with that was doing for the late comers

answer

True

question

The first thing you should be thinking of when you are considering calling a meeting is who should be invited

answer

False

question

The Abilene paradox involves needing the disappearance voting for something to which they object but which they feel the group favors

answer

True

question

speaking to attendees before meeting can be useful for getting opinions from individuals who may be hesitant to speak up at meeting

answer

True

question

And finish the every department of departmental group hose regular schedule staff

answer

True

question

A meeting chairpersons should

answer

avoid telling a participant that he or she is wrong

question

Nagging doubts experience when you are trying to make a decision may receive your business experience stored in your unconscious mind

answer

True

question

A control chart shows the correlation between two variables

answer

False

question

A run chart slots data over time exhibitiing trends cycles or other patterns in a process

answer

True

question

__________ leaders to dissipate with their employees in making decision

answer

Democratic

question

An important objective in making any decision is to eliminate the likelihood of risks and uncertainties

answer

false

question

Is risk and uncertainty were both reduced to zero in a decision process there would be no need to____________ .

answer

decide

question

Supervisors today have far fewer decisions to make than they did in the past decades

answer

False

question

And effective decision must be___________ as to when it is made and implemented

answer

Timely

question

Solitude is really effective in stimulating the creative thinking process

answer

False

question

Decision-making requires exclusive involvement of an individual analytical processes

answer

False

question

Time management experts can't tell you how to save time but to do so you must supply the

answer

Initiative

question

Always keep in mind that time is the ultimate__________ resources

answer

Non renewable

question

To minimize look at the nation occasionally ass it all the following suggestions except

answer

Start the day with several of the easier more pleasant task

question

Most_________ are externally or internal customers and you should treat them as such

answer

Visitors

question

The most likely circumstances under which some employees will readily commit so all forms of time theft is

answer

The supervisor is usually either out of sight or lacks about obligation and enforcement

question

You not allow yourself to engage in__________ activities while you delay action

answer

Pleasant

question

Significant time consumi era sometimes committed by supervisors include

answer

Lack of signing and delegating

question

Avoiding__________ delegation may be difficult for the supervisor who is really flattered or manipulate

answer

Upward

Health Organization and Supervision

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