question

Which of the following terms describes the condition of being placed on an official list after meeting the educational and testing requirements for an occupation?

answer

Registration

question

A medical assistant who believes that a physician made an error when prescribing a treatment would demonstrate good thinking skills by

answer

Asking the physician before giving the treatment.

question

Assessment is a term used in health care that means

answer

Gathering facts and information.

question

Which of the following is an example of subjective data?

answer

Patients' reports about how they feel

question

When collecting information from a patient, which term best describes the results of diagnostic tests, measurements, and observations made by health care professionals?

answer

Signs

question

How can learners best take advantage of their dominant learning style?

answer

Develop personalized study techniques.

question

Which of the following advice to new students will BEST help them become highly competent health care workers?

answer

Always study for understanding

question

A true statement about using the five-step problem-solving process is that it

answer

Sometimes requires confronting difficult issues.

question

When a person is licensed in a health care profession, this means that he or she

answer

Has been granted permission to legally perform specific acts

question

An important result of learning to think effectively is that when learners become health care professionals they will

answer

Apply what they learned in school to situations encountered on the job

question

The main purpose of occupational therapy is to

answer

Help patients become as self-sufficient as possible

question

Erin has always enjoyed working with her hands and wants to work directly with patients. Which of the following occupations would be the best choice her to consider?

answer

Massage therapist

question

Discovering the principles of chemistry in the eighteenth century made it possible to

answer

Learn how body functions, such as digestion, occur.

question

What is the most significant reason for the dramatic increase in expected life span over the last 100 years?

answer

The development of antibiotics and immunizations

question

The growing number of elderly citizens is causing dramatic increases in the need for all of the following health care services EXCEPT

answer

Acute care hospitals

question

The majority of outpatient services are provided by

answer

Private physicians' offices.

question

Which of the following health care services is expected to provide the largest number of employment opportunities for today's health care graduates?

answer

Long-term care

question

Which of the following describes one of the primary responsibilities of local health departments?

answer

Inspect and regulate services that affect public health

question

Encouraging a patient to follow a healthy diet and start an exercise program are examples of the growing emphasis on the concept of:

answer

Wellness

question

What is the major reason why more patients are being encouraged by health care providers to take responsibility for their own health?

answer

Links have been discovered between lifestyle habits and major diseases.

question

Which of the following best describes palliative care?

answer

Provide comfort and pain control

question

The current life expectancy for females born in the United States in 2005 is:

answer

80 years

question

Personal values are best described as:

answer

What an individual believes to be most important in life

question

Which statement correctly describes the laws of the United States?

answer

Some laws result in unintended negative results

question

The term "euthanasia" means:

answer

Taking deliberate action that results in death

question

Which of the following patient care examples is both legal and demonstrates respect for a patient's autonomy?

answer

Allowing a patient to refuse treatment, even if it will negatively affect his health

question

Which of the following is NOT a necessary component of a legal contract?

answer

A signed document outlining the terms of the agreement

question

The purpose of the suffix in a medical term is to:

answer

Add to or change the meaning of the word root.

question

What are the components of a combining form?

answer

A word root and a vowel

question

Which of the following is NOT a common meaning of a prefix?

answer

Surgical procedure

question

How is the letter "i" pronounced when it is used at the end of a word to create the plural form?

answer

Like the word "eye"

question

Which of the following is a true statement about the use of medical abbreviations in written health care documentation?

answer

Only those that are facility-approved should be used.

question

If you are given 3/8 of a pie, into how many parts has the pie been divided?

answer

8

question

Which of the following is an improper fraction?

answer

8/3

question

3/8 =

answer

37.5%

question

5 drops of medication to 1 cup of water is the same as:

answer

20 drops to 4 cups

question

If a physician orders that a patient be given 45 grams of a medication and it is only available in 15 gram tablets, how many tablets should the patient be given?

answer

3

question

10:00 a.m. is expressed in military time as:

answer

2200

question

The Roman numeral XLVII =

answer

47

question

A gram is the basic metric unit for measuring which of the following?

answer

Weight

question

1 milliliter is equivalent to how many liters?

answer

1/1000

question

1 meter is equivalent to how many centimeters?

answer

100

question

Two pounds is equivalent to approximately how many kilograms?

answer

1

question

If 5 ml = 1 tsp, how many teaspoons are in 85 ml?

answer

17

question

If 2 fluid ounces = 60 milliliters, how many milliliters are in 7 ounces of cough syrup?

answer

210

question

If 98.6°F is the normal adult oral temperature, what would it be if it were measured using a thermometer that measures in centigrade?

answer

37°C

question

Homeostasis means that the body is:

answer

continuously adjusting to changes.

question

Which series correctly lists the organizational levels of the body from the smallest to the largest?

answer

Cells, tissues, organs, body systems

question

The liver would best be described as:

answer

an organ

question

What is the name of the part of the cell that controls its activity?

answer

Nucleus

question

What is the purpose of the mitochondria?

answer

Produce energy for cellular processes

question

Which directional term describes the hand in relation to the shoulder?

answer

Distal

question

Which abdominal quadrant contains the stomach?

answer

Left upper quadrant (LUQ)

question

The many individual bones in the human body are classified by:

answer

Shape

question

In which body system are red blood cells manufactured?

answer

Skeletal

question

Which of the following is NOT part of the appendicular skeleton?

answer

Skull

question

The femur is a major bone in the

answer

Leg

question

Blood is carried away from the heart to carry oxygen to the rest of the body by the

answer

Arteries

question

Heart attacks are the result of:

answer

blocked coronary arteries

question

What is the major function of red blood cells?

answer

Transport oxygen

question

Which organ produces bile to break down fats so they can be absorbed and used by the body?

answer

Gallbladder

question

Which sequence lists the major organs of the urinary system in order as it removes wastes from the body?

answer

Kidneys, ureters, urinary bladder, urethra

question

What are the main functions of the kidneys?

answer

Clean the blood and regulate amount of water in the body

question

The ____ is the part of the eye on which images are projected.

answer

Retina

question

The brain and the spinal cord are the components of the ____ nervous system.

answer

Central

question

Which statement is true about the autonomic nervous system?

answer

It functions outside the control of the individual.

question

Harmful physical and mental stress can occur when the ____ nervous system is continually activated.

answer

sympathetic

question

In which part of the male reproductive system is sperm manufactured?

answer

Testes

question

The phrase "human development" refers to all of the following EXCEPT:

answer

increase in height

question

Thought, awareness, and the ability to comprehend meaning are referred to as ____ abilities.

answer

Cognitive

question

Erikson's Stages of Psychosocial Development are based on the theory that:

answer

life consists of conflicts that must be resolved for development to occur.

question

Which of the following is accurate about the young adulthood stage of development?

answer

Motor sensory skills peak and start to decline

question

What age span is considered middle adulthood?

answer

40 to 65

question

Which of the following birth years are defined as baby boomers?

answer

1946-1964

question

A chair that provides good back support and is the proper height for the user is an example of good:

answer

ergonomics.

question

When lifting objects off the floor, it is safest to use the muscles of the:

answer

Legs

question

Which is the best body position to maintain when working at a desk for long periods of time?

answer

Sitting straight up with the head and shoulders aligned over the hips

question

When lifting heavy objects, what is the best way to position your feet?

answer

6 to 8 inches apart

question

Which of the following conditions have the signs and symptoms of tingling, numbness, and pain in the hand and results in an inability to make a fist?

answer

Carpal tunnel syndrome

question

The germ theory states that:

answer

bacteria cause many specific diseases.

question

How does the body's immune response operate to fight infection?

answer

Produces antibodies

question

What is the most common reason that long-term antibiotic therapy can cause new infections?

answer

Destroys the body's normal flora

question

What is the principal purpose of a rise in body temperature?

answer

Higher temperature kills microorganisms

question

The Occupational Safety and Health Administration conducts visits at health care facilities in order to:

answer

ensure employee safety.

question

What is the difference between medical and surgical asepsis?

answer

Medical asepsis decreases pathogens; sterile asepsis eliminates pathogens.

question

Which of the following procedures is an example of medical asepsis?

answer

Handwashing

question

When should health care workers who are in direct contact with patients follow Standard Precautions?

answer

At all times

question

Why are paper towels most appropriate for drying the hands in a health care facility?

answer

Microorganisms can live in wet cloth towels.

question

Which of the following practices is essential to ensure effective handwashing technique?

answer

Do not touch faucets with bare hands.

question

What is the proper action to take if blood is splashed on a countertop during a procedure on a patient?

answer

Clean the spill as soon as possible with a disinfectant.

question

All pathogens that are easily transmitted and have the potential to cause epidemics require the use of:.

answer

Transmission-Based Precautions

question

What is the proper way to remove linen and other items from the room of a patient who is in isolation?

answer

Bag items once in the room, and then place them in second bag held outside the room.

question

Which of the following diseases is contracted by the highest number of health care workers each year?

answer

Hepatitis B

question

Against which of the following diseases can health care workers be protected by a vaccine?

answer

Hepatitis B

question

How can changes in mental function increase a patient's risk of accident and injury?

answer

Awareness of common dangers is decreased.

question

Special biohazard bags should be used for:

answer

discarding waste that contains body fluids.

question

Which of the following statements is NOT true about incident reports?

answer

Are placed in the patient's file

question

What is the advantage of using an ABC type of fire extinguisher?

answer

It can be used on all types of fires.

question

What is the minimum length of time that eyes that have been splashed with chemicals should be rinsed?

answer

15 minutes

question

What is the proper way to dispose of radioactive waste?

answer

Label it as "radioactive" and place it in a special container.

question

A patient with which of the following would be evaluated and treated first under a triage system?

answer

Chest pains

question

Which action should you take first to help you succeed when attempting to change a negative habit?

answer

Make a decision that you want to change

question

An effective way to begin reducing stress in your life is to:

answer

Identify sources of stress.

question

Muscle relaxation is most beneficial if it is done:

answer

On a regular basis.

question

A health care professional's attitude is determined by his or her:

answer

mental view of the world.

question

Which is the best definition of "professionalism" as it applies to the health care professional?

answer

Doing one's best to provide high-quality service

question

What is the most appropriate way to react when a patient responds rudely to your attempts to provide care?

answer

Ask yourself what might have caused this reaction.

question

The best way to deal with problems in the workplace is to:

answer

learn as much as possible from the problems.

question

What is the most likely reaction of patients who hear health care professionals complain about their working conditions?

answer

Loss of confidence in their care

question

The most important reason for dressing conservatively at the workplace is to:

answer

Increase patient confidence.

question

What is the first thing to do if you are unsure about how to request a personal leave day from work?

answer

Look in the employee manual.

question

Which of the following best illustrates the meaning of professional distance?

answer

Caring about patients without becoming too friendly

question

Which statement best describes the concept of lifelong learning?

answer

All purposeful learning activities

question

Continuing education units are best described as:

answer

credits earned to add to professional knowledge.

question

What is the common length of class attendance necessary to earn one continuing education unit?

answer

50 to 60 minutes

question

Who should health care professionals check with regarding acceptance of continuing education units they plan to earn?

answer

The certifying organization that requires the units

question

The increase in medical specialization has led to the need for all health care professionals to:

answer

fully develop their teamwork skills.

question

Which statement best expresses the meaning of the Philosophy of Individual Worth?

answer

Every human being is entitled to respect.

question

What is the best response to a patient who tells you that he feels much better after trying a "cure" that is practiced by his cultural group but that you know may have dangerous consequences?

answer

"Why do you think that helped you?"

question

Why is the term "minority group" no longer very effective in describing certain ethic groups in the United States today?

answer

These groups now make up significant percentages of the total population.

question

When assessing the needs of patients, it is disrespectful for the health care professional to:

answer

make assumptions about patients' cultural backgrounds.

question

The term "dominant culture" refers to the customs that:

answer

reflect the accepted values of society as a whole.

question

Cultures have different beliefs about appropriate personal space. What does this term refer to?

answer

Comfortable distance between people in conversation

question

The main characteristic of traditional Western medicine as practiced by the majority of physicians in the United States is the:

answer

use of scientific methods.

question

If an elderly patient appears to be of Chinese background, it is best to:

answer

ask questions about her health beliefs and preferences.

question

When giving instructions to a patient who speaks limited English, it is best to:

answer

ask the patient to explain in his own words or demonstrate the instructions.

question

Comfortable personal space between individuals who share the dominant culture of the United States is about:

answer

18 inches

question

Of the many oral communication skills needed by the health care professional, the MOST important for building effective patient relations is:

answer

listening actively.

question

The best way to respond to a patient who jokes about being an "old cripple" due to injuries suffered in a car accident is to:

answer

listen carefully to determine whether there is a contradictory message.

question

When a medical receptionist greets a 5-year-old patient by asking his mother, "And how is little José today?" she is:

answer

not showing respect for the child.

question

It is appropriate for a dental assistant to address patients by their first names when they:

answer

have given their permission

question

What is the appropriate action for a nurse whose patient's older brother informs her that he is acting on behalf of the patient and wants information about treatments she has received?

answer

Check whether the patient has consented to his having the information.

question

Which message is most likely communicated by a phlebotomist who tells a patient, "I'd really like to hear more about that" while looking anxiously at his watch?

answer

I need to be someplace else right now.

question

What is the BEST course of action when performing a procedure on a patient whose condition causes a strong, unpleasant odor?

answer

Be sure your facial expression communicates caring and reassurance.

question

Which action is most likely to increase the effectiveness of communication when a patient is having difficulty understanding the health care professional's instructions?

answer

Use pantomime

question

If a patient seems uncomfortable with being touched on the arm in a caring manner, it is best to:

answer

ask the patient if he would prefer not to be touched.

question

What is the best strategy to follow when listening to a patient speaking in favor of something about which you strongly disagree?

answer

Listen and observe very carefully.

question

A respiratory therapist who tries to imagine the fear a patient experiences when he has difficulty catching his breath is practicing:

answer

empathy.

question

A dental hygienist who says to a patient, "I hear you saying that you don't like to floss because it makes your gums bleed," is using a technique known as:

answer

paraphrasing.

question

The MOST important reason for health care professionals to develop excellent telephone skills is to:

answer

project a positive image of their facility

question

What would be the first step when planning instruction about postoperative home care for a patient's husband?

answer

Determine the goal of the instruction.

question

When preparing to discuss nutrition with a diabetic patient, the first step in the communication process is to:

answer

decide on the specific goal of the communication.

question

When you are beginning the process of writing a report on a health care topic, it is recommended that you:

answer

list every idea you can think of, including those that seem unlikely.

question

What determines the tone of a written document?

answer

The specific circumstances

question

Before the writer begins to write a report, an informal outline should be prepared:

answer

when the writer finds this organizational technique helpful.

question

Professional writers suggest that a good way to prevent being overwhelmed by a long writing project is to:

answer

write the first draft quickly without worrying about perfect grammar and spelling.

question

Which word correctly applies the "i before e" rule?

answer

relieve

question

Which word correctly applies the rule about adding letters to words that end in "y"?

answer

played

question

Which word correctly applies the rule about forming plurals?

answer

radios

question

Which of the following words is spelled correctly?

answer

pneumonia

question

Which of the following words is spelled correctly?

answer

abscess

question

Which of the following words is spelled correctly?

answer

February

question

Which sentence is written correctly?

answer

Your leg is almost healed; the cast can probably be removed next week.

question

In medical usage, which is the correct way to express the percentage?

answer

85%

question

Which of the following professional titles is written correctly?

answer

Stephen Carruthers, O.D.

question

The main difference between the three block-style business letter formats is:

answer

how the lines of text are lined up with the margins.

question

What is the main purpose of a staff meeting agenda?

answer

To encourage attendees to prepare in advance and be on time

question

Which of the following is the correct plural form of the word "diverticulum"?

answer

diverticula

question

Which abbreviation for electrocardiogram is written correctly?

answer

ECG

question

The development of fiber optics has enabled dentists to:

answer

project views from inside the patient's mouth onto a screen.

question

The purpose of an expert system is to:

answer

provide quick access to diagnostic and treatment information.

question

Which health care function is made easier by point-of-care charting?

answer

Entering patient data during a home care visit

question

Health care professionals can use MEDLARS to:

answer

search for information among millions of references.

question

Which sponsor is most likely to have a Web site that contains current and accurate information about the link between nutrition and cancer?

answer

University medical school

question

The principal purpose of the computer's hard drive is to:

answer

store instructions and data.

question

The instructions necessary for computers to operate and perform specific tasks are provided by the:

answer

Software

question

Which is the correct way to document a patient's statement about symptoms experienced?

answer

Write direct quotes and enclose the entry in quotation marks.

question

How should the health care professional select appropriate abbreviations to use in written documentation?

answer

Follow facility policies.

question

What is the best way to record in a patient's report that he only slept from about 1:00 a.m. to 4:30 a.m.?

answer

Patient states, "I only slept 3 1/2 hours last night."

question

A coworker calls from home and asks you to sign his name on a patient chart that he forgot to sign after administering a medication. What should you do?

answer

Refuse to sign either name.

question

Which of the following is the best definition of charting?

answer

Recording observations and information about patients

question

What is one of the purposes of medical documentation?

answer

Helps ensure compliance with regulatory agencies

question

Which of the following items would be included in the personal history?

answer

Allergies

question

Which of the following items would be part of the familial history?

answer

Medical problems of relatives

question

Which order is most frequently used for conducting complete physical examinations?

answer

from head to toe

question

Which of the following is the most fundamental skill on which to base good health care observational skills?

answer

Understanding normal anatomy and physiology

question

What does it mean when a patient reports his pain dropping from an 8 to a 2 after receiving pain medication?

answer

The medication has been effective.

question

Which is the most appropriate action for a patient who is febrile?

answer

Increase intake of fluids

question

Which statement is true about the proper use of chemical-dot thermometers?

answer

Do not remove the cover in advance of use.

question

Sweating is a method the body uses to:

answer

cool itself.

question

Which method of taking the temperature should NOT be used with patients who have recently suffered a heart attack?

answer

Rectal

question

Which of the following routes will give the highest thermometer reading?

answer

Rectal

question

When is it appropriate to take a pulse by counting the heart rate for 30 seconds and multiplying by two?

answer

When the pulse is strong, regular, and within normal range and patient does not have a cardiac condition

question

Testing for an apical-radial deficit is done in order to:

answer

measure the ability of the heart to contract.

question

Which action is necessary to obtain an accurate respiratory rate?

answer

Count respirations without the patient's knowledge.

question

When taking a blood pressure, at what point should you stop inflating the arm cuff?

answer

At 30 mm Hg higher than when you last felt the pulse

question

Which emergency condition requires the immediate use of cardiopulmonary resuscitation (CPR)?

answer

Victim is not breathing and does not have a pulse.

question

Who is typically protected by Good Samaritan laws passed by the states?

answer

All individuals who perform within the limits of their ability

question

What should be the first action taken when arriving on the scene of an emergency in which people have been injured?

answer

Call emergency personnel.

question

When is it acceptable for you to move an accident victim without the assistance of emergency medical personnel?

answer

When the victim's life is in immediate danger

question

Which is the best position for an arm or leg that is bleeding heavily?

answer

Above heart level

question

Which is the proper treatment for strains and sprains?

answer

Apply cold compresses.

question

When is it NOT appropriate to run cool water over a burn?

answer

When the burn covers a very large area of the body

question

What should be your first action when assisting a victim who has swallowed a poisonous substance?

answer

Call the Poison Control Center or Emergency Medical Services.

question

A victim suffering from hypothermia should be carefully observed for

answer

a low rate of respiration.

question

Which is the correct treatment for a victim suffering from heat cramps?

answer

Apply cool water to the body

question

What should you suspect if an individual is experiencing excessive thirst, hunger, and frequency of urination?

answer

Hyperglycemia

question

Which action is appropriate when assisting a victim who has fainted?

answer

Place on his or her back and raise the legs

question

Which action is most appropriate when assisting a victim who is experiencing a seizure

answer

Loosen tight clothing.

question

Which of the following are signs and symptoms of hypoglycemia?

answer

Sweating and pale skin color

question

Why is it argued that the fee-for-service method of determining medical expenses/costs has contributed to rising health care costs?

answer

It rewards health care providers who prescribe the most services.

question

A health maintenance organization (HMO) is composed of health care providers who:

answer

offer a predetermined medical care benefit package.

question

When a health care provider is paid a set amount for each person covered by an insurance plan, regardless of how many services each person requires, this is called:

answer

capitation

question

If a person has a preexisting health problem, this often means that he or she:

answer

has difficulty purchasing health insurance.

question

What is meant by "spreading the risk" among enrollees in a health insurance plan?

answer

Some enrollees never use the services.

question

How do physicians who are primary care providers contribute to the control of health care costs?

answer

Evaluate and coordinate the health care needs of patients

question

If an insurance plan is based on negotiated fees with health care providers, this means that the providers:

answer

agree in advance to accept set fees for specific services.

question

Why is it a good business practice to keep accounts receivable as low as possible?

answer

Can use the money to earn interest or pay debts

question

Which category of expenses is often the highest for a health care organization?

answer

Personnel

question

What is the most serious consequence for a facility if treatments administered to patients are frequently reported and coded incorrectly?

answer

Accusations of fraud

question

If health care professionals are cross-trained, this means that they:

answer

have learned to perform duties in addition to those expected of those with their job title.

question

What is it mean to earn a profit?

answer

Money remaining after all costs paid

question

Which of the following allows members to choose to receive a service from a participating or nonparticipating provider?

answer

POS (point-of-service plan)

question

Which of the following is true about prepaid plans?

answer

Providers are paid before rather than after services are performed.

question

Which of the following is an example of a copay?

answer

Patient pays $10 every time they have an office visit

question

The purpose of quality improvement is to:

answer

improve or maintain the quality of care while decreasing costs.

question

What is the best way for health care workers to help their facility ensure that its patients have positive experiences when receiving care

answer

Always listen carefully to what patients say and how they say it.

question

How much time do employment professionals recommend that you spend each week on job search activities?

answer

20 to 40 hours

question

The resource that often ranks number one for helping graduates locate job leads is (are):

answer

the school career or placement office.

question

Networking is most effective for identifying job openings and getting hired when you:

answer

tell as many people as possible that you are looking for a job.

question

Which of the following is a good way to get maximum benefit from professional networking contacts?

answer

Ask them questions about how to succeed both in the job search and later on the job.

question

How can you increase your chances of being hired by the site where you do your clinical experience?

answer

Perform to the best of your ability every day.

question

The objective section of the resume is used to:

answer

state your employment goal.

question

How should your externship/clinical experience be listed on your resume?

answer

With a clear statement that it was an unpaid training position

question

Which of the following should be included in the resume?

answer

Hobbies and interests that relate to health issues

question

The main difference between the chronological and functional resume types is:

answer

The way the work history is presented.

question

When should cover letters be written and sent?

answer

With any resume sent to a prospective employer

question

When writing a cover letter, it is recommended that you NOT:

answer

handwrite it to communicate interest and a personal touch.

question

A good way to convince an employer during the interview that you are qualified for the job is to:

answer

be prepared with examples that demonstrate your qualifications.

question

When is it appropriate to ask about salary, benefits, and office rules?

answer

When the job offer is made

question

When answering general employment questions, such as "Tell me about yourself," the most important point to include in your answers is:

answer

how your answer relates to the job and the employer's current needs.

question

Which is the best way to handle the question of why you left your last job, if it was because you thought your supervisor was incompetent?

answer

State that you decided to seek opportunities elsewhere.

question

A general rule for answering questions about your qualifications is to:

answer

try to include an example to back up your answer.

question

If you are asked about employment difficulties in the past, such as having held many jobs for very short periods of time, the best strategy is to:

answer

talk about what you've learned and why the behavior won't happen again.

question

Which would be the best person to choose as a reference?

answer

Your clinical training supervisor

question

The reason for creating a professional portfolio is to:

answer

be prepared to demonstrate your competencies at interviews.

question

When should you send a thank you note following an interview?

answer

After every interview

question

The best way to deal with being repeatedly rejected for jobs you want is to:

answer

evaluate your interviewing skills and seek advice to improve them.

question

The purpose of a behavioral interview question is to learn:

answer

how you would handle a given workplace situation

question

Which of the following questions can an interviewer legally ask?

answer

Why did you leave your last job?

question

The minimum requirements for a job are the qualifications the health care professional must:

answer

have in order to be hired for the job.

question

What is the best action to take if a workplace rule seems silly and unnecessary?

answer

Ask your supervisor to explain the reason for the rule.

question

Which of the following workplace issues should NOT be discussed at a staff meeting?

answer

A coworker who was rude to you in front of a patient

question

The best way to approach everyday problems at the workplace is to:

answer

develop effective strategies for solving them.

question

Which of the following is NOT an example of behavior that could be considered sexual harassment?

answer

Flirting at the workplace between people who are interested in dating each other

question

The best use of the annual employee performance evaluation is to:

answer

provide an opportunity for employees to learn and make plans for improvement

question

The best action to take if you receive low ratings you believe are unjustified on a performance review is to:

answer

ask for examples or an explanation of what led to the low rating.

question

What should be included in a letter of resignation?

answer

The last date you plan to work

question

Which of the following employee behaviors is most likely to result in immediate dismissal?

answer

Disregarding patient confidentiality

question

Which of the following is the best action if you are meeting with your supervisor to discuss a workplace problem?

answer

Be prepared with ideas for solutions.

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