hb 307 Final – Flashcards

question
it is recommended process that termination meetings should be held
answer
in a neutral location, such as a conference room
question
alternative dispute resolutionn procedures, such as arbitration
answer
may be required of an employee by employer in lieu of a lawsuit
question
in a peer review board, employee represntatives are
answer
elected by coworkers
question
an open door policy
answer
identified varies levels of management above an employees immediate supervisor that an aggrieved employee may contact
question
the cornerstone and major benefit of mediation is
answer
that the parties involved maintain control over the settlement outcome
question
federal and state courts generally view the privacy rights of employees as
answer
minimal
question
the concern in a workplace romance is
answer
employer liability
question
the ombudsman is an advocate for
answer
a fair process
question
discharge for refusing to violate a professional code of conduct falls under which exception to employment at will?
answer
violation of public policy
question
employers defend their intrusion into employee privacy by noting
answer
their legitimate business interest
question
it is estimated that __ of employees in the us work without benefit of an employemen contract
answer
80 percent
question
which of the following is not an example of how an implied contract may become binding?
answer
failing to create an employee handbook or conducting performance appraisals on a routine basis
question
an advantage of impairment testing is
answer
it identifies employees who are impaired for reasons other than drug use
question
employers should use all of the following guidelines in developing a search policy except
answer
engage in search publicly, so employees understand that searches do take place
question
these agreements prohibit exemployees from soliciting clients or customers for a specific period of time and from disclosing or making use of confidentail employer information
answer
nonpiracy agreement
question
__ is the most frequent EEO complaint
answer
retaliation
question
which management group has primary responsibility for the development of disciplinary policies and procedures?
answer
HR department
question
a gallup oll found that the average employee with internet access spends more than __ per day surfing websites that have nothing to do with their jobs
answer
an hour
question
carmen, a new supervisor, wants to correctly document the poor performance of an employee. what of the following would she not have to do?
answer
perform a current performance appraisal
question
the __ prohibits educational institutions from supplying information about students without prior consent
answer
federal education rights and privacy act
question
the __ prohibits the interception, recording, or disclosure of wire, electronic, and aural communications through any electronic, mechanical, or other device. an interception takes place when an employer monitors a telephone call while it is occuring. permits employer monitoring for legit reasons
answer
electronic communications privacy act
question
joint discussion and problem solving activities to overcome employee misconduct are central to
answer
positive discipline programs
question
at the second step of a positive discipline system to correct undesirable employee conduct, managers will issue a __ to employees to improve their unacceptable performance
answer
written reminder
question
the __ applies to federal agencies and to organizations supplying goods or services to the federal government; gives the individuals the right to examine references regarding employment decisions, allows employees to review their personnel records for accuracy. Employers who willfully violate the act are subject to civil rights
answer
privacy act
question
a duke study found that morbidly obese workers file __ compensation claims and take __ to recover from injuries
answer
more, longer time
question
lack of personal fulfillment in a job may be a symptom of
answer
burnout
question
when dealing with stress, receiving inadequate feedback on performance and no recognition for a job well done is known as
answer
low reward
question
the __ department is usualy responsible for the safety program for most employers
answer
HR
question
under OSHA __ employers are required to train employees as required by OSHA standards
answer
employers
question
jobs least likely to cause cumulative trauma disorder would be
answer
outside salesperson
question
injuries that result from workers using the same motions again and again are known as
answer
cumulative trauma disordersA
question
in terms of workplace violence, which of the following should organizations avoid?
answer
refraining from hiring persons with arrest records
question
most employers should recognize that alchoholism is a
answer
disease that follows a rather predictable course
question
if a supervisor suspects that a subordinate has a sever drinking problem, the action to be avoided is
answer
confronting the employee with his or her alcoholism during the first meeting and threatening dismissal if the employee does not seek help
question
stress becomes __ when we begin to sense a loss of our feelings of security and adequacy
answer
distress
question
a recent study by liberty mutual found that employers saved __ dollars for each dollar invested in workplace safety
answer
three
question
according to a national highway traffic safety administration study, people who send texts while driving are __ times more like to crash
answer
three
question
under the occupational safety and health act, the us department of labor may do anyt of the following except
answer
close plants that are extremely dangerous
question
osha may adjust penalties for violations for all of the following except
answer
employers ability to pay
question
voluntary protection programs
answer
attempt to get employers to go beyond the basics of osha law and provide workers with better protection on the job
question
material safety data sheets
answer
are a primary method of informing employees about health risks and handling instructions associated with chemicals and potentially hazardous substances
question
an OSHA investigation of valid employee complaints of alleged violations of standards or of unsafe or unhealthful working condition is a __ priority
answer
third level
question
penalties for violation of safety rules by the employees are usually stated in the
answer
employee handbook
question
which of the following would not be considered a recordable case under osha
answer
employee's finger is cut at home
question
to obtain employee input regarding benefits packages, employers of use
answer
opinion surveys
question
flexible benefit plans
answer
allow employees to choose benefits suited to their needs
question
the social security insurance program is funded by
answer
employee contributions with matching employer contributions
question
tax revenues derived from social security pay for each of the following benefits, except
answer
unemployment
question
the amount of survivors insurance benefits paid by social security
answer
is based on the workers lifetime earnings covered by SS
question
a typical unemployment insurance program does not require that
answer
recipients must bewilling to accept any job that is offered to them
question
unemployment compensation payments to individuals vary according to
answer
the type of job held off before layoff
question
the qualify for old age benefits, a person must reach retirement age and have earned
answer
40 credits
question
under the family and medical leave act, if an employee is returned to an equivelant job, rather than their original job, it must have
answer
identical pay, benefits, and terms of employment
question
despite its high unemployment rate, in 2011, __ became the first state to cut the number of weeks to 20 because its unemployment fund was so far in the red
answer
michigan
question
orgs of physicians and other health care professionals that provide a wide range of services ot subscribers on a prepaid basis are known as
answer
health maintenance orgs
question
groups of physicians that contract with an employer to provide medical resources on a more cost-efficient basis in exchange for a greater share of patients are known as
answer
preferred provider organizations (PPOs)
question
beginning in 2014, firms that employ __ or more people who work 30 or more hours per week but do not offer them health insurance will have to pay a penalty to the goverment
answer
50
question
disease management programs
answer
assist employees by providing information on monitoring and treating health conditions
question
the health insurance protability and accountability act
answer
grants employees the right to switch medical insurance between former and present employers
question
federal government employees can usually be expected to paid for __ holidays a year
answer
10
question
a __ is a plan in which employees fund account by having money deducted from their paychecks
answer
flexible spending account
question
a pension plan where contributions are made solely by toe empoyer is referred to as a
answer
noncontributory plan
question
a pension plan where the amount that employee is to receive upon retirement is set forth in advance is referred to as a
answer
defined-benefit plan
question
vesting guarantees
answer
accrued pension benefits at retirement age
question
employer-sponsored child care programs and elder care programs are similar in that
answer
both programs try to maintain or increase productivity by assisting employees with their responsibilties outside the workplace
question
workers compensation insurance may be provided through private or __ insurance
answer
state funded
question
employers pay for workers compensation insurance in __ states
answer
all
question
contemporary reasons given by organizations for implementing incentive plans are
answer
high productivity, employee efforts on specific performance targets, to link compensation rewards to achievement
question
when setting performance measures for incentive systems, we can say that the best measures are
answer
quantitative, simple to understand, and show a clear relationship to improved performance
question
when employees receive a certain rate for each unit produced, they are working under
answer
straight peicework
question
when employees receive a right rate of pay for all of their work if production exceed a standard level of output, they are getting
answer
differential piece rate
question
research shows that a merit increase in the range of ___ is necessary to serve as a pay motivator
answer
7 to 9 percent
question
if employees pay is based not on the actual amount of time it takes them to complete a job but instead on a predetermind aount of time for completing the job
answer
standard hour plan
question
an appropriate reward for a customer service rep who worked long hours to fill a new customer's large order is a
answer
spot bonus
question
the straight commission plan is limited by all of the following disadvantages, except
answer
salespeople will stress low-priced products
question
in most profit sharing plans, about __ of the net profit is shared
answer
20 to 25 percent
question
management should guard against incentive payments being seen as
answer
an entitlement
question
special benefits given to executive employees, such as assigned chauffers, country club memberships, and special vacation policies, are known as
answer
perequisites
question
group incentive plans do all except
answer
reduce free-ride effect
question
a problem with creating team incentive plans is
answer
not all teams are alike
question
the gainsharing plan that has as its most significant feature effective employee participation through committee representation is
answer
the scanlon plan
question
the philosophy behind the scanlon plan is
answer
employees should make suggestions to improve performance and be rewarded for their contributions
question
profit sharing refers to any procedure by which an employer pays employees
answer
current or deferred sums based on the organizations financial performance
question
noncash incentive rewards are most effective as motivators when the award
answer
is combined with a meaningful employee recognition program
question
performance of sales people can be affected by all of the following external factors except
answer
change in the sales volume standard
question
a sales incentive plan that permits salespeople to be paid for performing various duties not reflected immediately in their sales volume is known as
answer
a straight salary plan
question
common output measures for producitivity include
answer
sales
question
advantages of ESOPs include all the following except
answer
the employers pensions are less vulnerable due to diversification
question
the most widely used sales incentive program is the ____ plan
answer
combined salary and commission
question
elements of the compensation package are said to have __ when an employee's high performance leads to monetary rewards that are valued
answer
instrumentality
question
elements of the job such as skills, effort, responsibilities, and working conditions are referred to
answer
compensable factors
question
the predominant approach to employee compensation
answer
job based pay
question
another basis for compensation centers on whether employees are classified as nonexempt or exempt under the
answer
fair labor standards act
question
which of the following is not an internal factor affectng the pay mix?
answer
cost of living
question
the biggest challenge with competence based pay is
answer
developing appropriate measures of skills and competencies
question
the major provisions of which act are concerned with minimum wage rates and overtime payments, child labor, and equal rights
answer
fair labor standards act
question
the fair labor standards act prohibits the employment of those between the ages of __ in hazardous occupations such as mining, logging and meatpacking
answer
16-18
question
the equal pay act prohibits wage discription based on
answer
gender
question
____ may create problems for managers who wish to maintain pay secrecy among employees
answer
internet salary survey data
question
when cost of living pay increases are given routinely, employees may view them as ___
answer
entitlements
question
pay for the performance programs
answer
tie rewards to employee effort
question
when the organization pays wages that are relatively equal to that of other employers for similar work, this is the basis of
answer
external equity
question
there is a reason to believe pay secrecy can do all except
answer
generate feelings of commitment
question
employees covered by the overtime provisions of the fair labor standards act are labeled
answer
nonexempt employees
question
under the fair labor standards act, exempt employees
answer
are those employees not covered by the overtime provisions of the act
question
equity is also known as
answer
distributive justice
question
the measure of average change in the prices over time in a fixed market basket of goods and services is known as
answer
the consumer price index
question
clauses found in labor agreements that periodically adjust compensation rates upwards to help employees maintain their purchasing power are known as
answer
escalator clauses
question
with respect to pay equity theory, which of the following is not considered an input?
answer
salary
question
managers often first assume poor performance of subordinates is due to
answer
lack of ability
question
research suggests that when it comes to our performance, most of us first attribute our bad performance
answer
external constraints
question
employees who earn performance-based pay are more
answer
satisfied
question
reasons for not using peer appraisals more frequently is not because
answer
adverse court decisions
question
if your primary objective for a performance appraisal is to give employees developmental feedback, which of the following appraisal methods should you use?
answer
behavioral
question
if an appraisal focuses on a narrow set of results criteria to the exclusion of the other important process issues, the system may suffer from
answer
criterion deficiency
question
requirements for successful MBO programs include all of the following except
answer
both trait and critical incident objectives must be set
question
the choice of an appraisal method should be largely based on
answer
the purpose of the appraisal
question
which is not a reason for failure of performance management systems
answer
they are too simple
question
the appraisal interview should be divided into two sessions one each for
answer
performance review and developmental planning
question
tips for using criticism constructively includes all of the following except
answer
use the sandwhich technique
question
it is recommended that a diagnosis of poor employee performance focus on all of the following except
answer
personality
question
if a manager rates an employee higher than he or she deserves in order to look good as a manager in the eyes of his or her own superiors, this is an example of
answer
organizational politics
question
what is not an advantage of the trait method appraisals?
answer
high potential for rating errors
question
the strategic relevance of performance appraisals refers
answer
the extent to which standards relate to the overall objectives of the organization
question
the courts have found that
answer
orgs should have carefully defined and measurable performance standards
question
in most instances, who is in the best position to perform the function of appraising an employee's performance
answer
the employees supervisor
question
one advantage of peer appraisals is that
answer
peers may furnish more accurate and vaild informaton than supervisors
question
a performance rating error in which the appraiser is reluctant to give employees either unusually high or usually low ratings is referred to as a
answer
error of central tendency
question
a performance rating error in which the appraiser tends to give employees either unusually high or unusually low ratings is referred to as a
answer
leniency or strictness error
question
if you rate an employees performance based largely on the employees recent behavior, you are committing a
answer
recency error
question
if you rate an someone high because everyone else was love you are committing a
answer
contrast error
question
if you inflate the evaluation of the people with whom you have something in common, you are committing a
answer
similar to me error
question
disadvantages of the essay method include all of the following except
answer
it must follow a job-specific format
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question
it is recommended process that termination meetings should be held
answer
in a neutral location, such as a conference room
question
alternative dispute resolutionn procedures, such as arbitration
answer
may be required of an employee by employer in lieu of a lawsuit
question
in a peer review board, employee represntatives are
answer
elected by coworkers
question
an open door policy
answer
identified varies levels of management above an employees immediate supervisor that an aggrieved employee may contact
question
the cornerstone and major benefit of mediation is
answer
that the parties involved maintain control over the settlement outcome
question
federal and state courts generally view the privacy rights of employees as
answer
minimal
question
the concern in a workplace romance is
answer
employer liability
question
the ombudsman is an advocate for
answer
a fair process
question
discharge for refusing to violate a professional code of conduct falls under which exception to employment at will?
answer
violation of public policy
question
employers defend their intrusion into employee privacy by noting
answer
their legitimate business interest
question
it is estimated that __ of employees in the us work without benefit of an employemen contract
answer
80 percent
question
which of the following is not an example of how an implied contract may become binding?
answer
failing to create an employee handbook or conducting performance appraisals on a routine basis
question
an advantage of impairment testing is
answer
it identifies employees who are impaired for reasons other than drug use
question
employers should use all of the following guidelines in developing a search policy except
answer
engage in search publicly, so employees understand that searches do take place
question
these agreements prohibit exemployees from soliciting clients or customers for a specific period of time and from disclosing or making use of confidentail employer information
answer
nonpiracy agreement
question
__ is the most frequent EEO complaint
answer
retaliation
question
which management group has primary responsibility for the development of disciplinary policies and procedures?
answer
HR department
question
a gallup oll found that the average employee with internet access spends more than __ per day surfing websites that have nothing to do with their jobs
answer
an hour
question
carmen, a new supervisor, wants to correctly document the poor performance of an employee. what of the following would she not have to do?
answer
perform a current performance appraisal
question
the __ prohibits educational institutions from supplying information about students without prior consent
answer
federal education rights and privacy act
question
the __ prohibits the interception, recording, or disclosure of wire, electronic, and aural communications through any electronic, mechanical, or other device. an interception takes place when an employer monitors a telephone call while it is occuring. permits employer monitoring for legit reasons
answer
electronic communications privacy act
question
joint discussion and problem solving activities to overcome employee misconduct are central to
answer
positive discipline programs
question
at the second step of a positive discipline system to correct undesirable employee conduct, managers will issue a __ to employees to improve their unacceptable performance
answer
written reminder
question
the __ applies to federal agencies and to organizations supplying goods or services to the federal government; gives the individuals the right to examine references regarding employment decisions, allows employees to review their personnel records for accuracy. Employers who willfully violate the act are subject to civil rights
answer
privacy act
question
a duke study found that morbidly obese workers file __ compensation claims and take __ to recover from injuries
answer
more, longer time
question
lack of personal fulfillment in a job may be a symptom of
answer
burnout
question
when dealing with stress, receiving inadequate feedback on performance and no recognition for a job well done is known as
answer
low reward
question
the __ department is usualy responsible for the safety program for most employers
answer
HR
question
under OSHA __ employers are required to train employees as required by OSHA standards
answer
employers
question
jobs least likely to cause cumulative trauma disorder would be
answer
outside salesperson
question
injuries that result from workers using the same motions again and again are known as
answer
cumulative trauma disordersA
question
in terms of workplace violence, which of the following should organizations avoid?
answer
refraining from hiring persons with arrest records
question
most employers should recognize that alchoholism is a
answer
disease that follows a rather predictable course
question
if a supervisor suspects that a subordinate has a sever drinking problem, the action to be avoided is
answer
confronting the employee with his or her alcoholism during the first meeting and threatening dismissal if the employee does not seek help
question
stress becomes __ when we begin to sense a loss of our feelings of security and adequacy
answer
distress
question
a recent study by liberty mutual found that employers saved __ dollars for each dollar invested in workplace safety
answer
three
question
according to a national highway traffic safety administration study, people who send texts while driving are __ times more like to crash
answer
three
question
under the occupational safety and health act, the us department of labor may do anyt of the following except
answer
close plants that are extremely dangerous
question
osha may adjust penalties for violations for all of the following except
answer
employers ability to pay
question
voluntary protection programs
answer
attempt to get employers to go beyond the basics of osha law and provide workers with better protection on the job
question
material safety data sheets
answer
are a primary method of informing employees about health risks and handling instructions associated with chemicals and potentially hazardous substances
question
an OSHA investigation of valid employee complaints of alleged violations of standards or of unsafe or unhealthful working condition is a __ priority
answer
third level
question
penalties for violation of safety rules by the employees are usually stated in the
answer
employee handbook
question
which of the following would not be considered a recordable case under osha
answer
employee's finger is cut at home
question
to obtain employee input regarding benefits packages, employers of use
answer
opinion surveys
question
flexible benefit plans
answer
allow employees to choose benefits suited to their needs
question
the social security insurance program is funded by
answer
employee contributions with matching employer contributions
question
tax revenues derived from social security pay for each of the following benefits, except
answer
unemployment
question
the amount of survivors insurance benefits paid by social security
answer
is based on the workers lifetime earnings covered by SS
question
a typical unemployment insurance program does not require that
answer
recipients must bewilling to accept any job that is offered to them
question
unemployment compensation payments to individuals vary according to
answer
the type of job held off before layoff
question
the qualify for old age benefits, a person must reach retirement age and have earned
answer
40 credits
question
under the family and medical leave act, if an employee is returned to an equivelant job, rather than their original job, it must have
answer
identical pay, benefits, and terms of employment
question
despite its high unemployment rate, in 2011, __ became the first state to cut the number of weeks to 20 because its unemployment fund was so far in the red
answer
michigan
question
orgs of physicians and other health care professionals that provide a wide range of services ot subscribers on a prepaid basis are known as
answer
health maintenance orgs
question
groups of physicians that contract with an employer to provide medical resources on a more cost-efficient basis in exchange for a greater share of patients are known as
answer
preferred provider organizations (PPOs)
question
beginning in 2014, firms that employ __ or more people who work 30 or more hours per week but do not offer them health insurance will have to pay a penalty to the goverment
answer
50
question
disease management programs
answer
assist employees by providing information on monitoring and treating health conditions
question
the health insurance protability and accountability act
answer
grants employees the right to switch medical insurance between former and present employers
question
federal government employees can usually be expected to paid for __ holidays a year
answer
10
question
a __ is a plan in which employees fund account by having money deducted from their paychecks
answer
flexible spending account
question
a pension plan where contributions are made solely by toe empoyer is referred to as a
answer
noncontributory plan
question
a pension plan where the amount that employee is to receive upon retirement is set forth in advance is referred to as a
answer
defined-benefit plan
question
vesting guarantees
answer
accrued pension benefits at retirement age
question
employer-sponsored child care programs and elder care programs are similar in that
answer
both programs try to maintain or increase productivity by assisting employees with their responsibilties outside the workplace
question
workers compensation insurance may be provided through private or __ insurance
answer
state funded
question
employers pay for workers compensation insurance in __ states
answer
all
question
contemporary reasons given by organizations for implementing incentive plans are
answer
high productivity, employee efforts on specific performance targets, to link compensation rewards to achievement
question
when setting performance measures for incentive systems, we can say that the best measures are
answer
quantitative, simple to understand, and show a clear relationship to improved performance
question
when employees receive a certain rate for each unit produced, they are working under
answer
straight peicework
question
when employees receive a right rate of pay for all of their work if production exceed a standard level of output, they are getting
answer
differential piece rate
question
research shows that a merit increase in the range of ___ is necessary to serve as a pay motivator
answer
7 to 9 percent
question
if employees pay is based not on the actual amount of time it takes them to complete a job but instead on a predetermind aount of time for completing the job
answer
standard hour plan
question
an appropriate reward for a customer service rep who worked long hours to fill a new customer's large order is a
answer
spot bonus
question
the straight commission plan is limited by all of the following disadvantages, except
answer
salespeople will stress low-priced products
question
in most profit sharing plans, about __ of the net profit is shared
answer
20 to 25 percent
question
management should guard against incentive payments being seen as
answer
an entitlement
question
special benefits given to executive employees, such as assigned chauffers, country club memberships, and special vacation policies, are known as
answer
perequisites
question
group incentive plans do all except
answer
reduce free-ride effect
question
a problem with creating team incentive plans is
answer
not all teams are alike
question
the gainsharing plan that has as its most significant feature effective employee participation through committee representation is
answer
the scanlon plan
question
the philosophy behind the scanlon plan is
answer
employees should make suggestions to improve performance and be rewarded for their contributions
question
profit sharing refers to any procedure by which an employer pays employees
answer
current or deferred sums based on the organizations financial performance
question
noncash incentive rewards are most effective as motivators when the award
answer
is combined with a meaningful employee recognition program
question
performance of sales people can be affected by all of the following external factors except
answer
change in the sales volume standard
question
a sales incentive plan that permits salespeople to be paid for performing various duties not reflected immediately in their sales volume is known as
answer
a straight salary plan
question
common output measures for producitivity include
answer
sales
question
advantages of ESOPs include all the following except
answer
the employers pensions are less vulnerable due to diversification
question
the most widely used sales incentive program is the ____ plan
answer
combined salary and commission
question
elements of the compensation package are said to have __ when an employee's high performance leads to monetary rewards that are valued
answer
instrumentality
question
elements of the job such as skills, effort, responsibilities, and working conditions are referred to
answer
compensable factors
question
the predominant approach to employee compensation
answer
job based pay
question
another basis for compensation centers on whether employees are classified as nonexempt or exempt under the
answer
fair labor standards act
question
which of the following is not an internal factor affectng the pay mix?
answer
cost of living
question
the biggest challenge with competence based pay is
answer
developing appropriate measures of skills and competencies
question
the major provisions of which act are concerned with minimum wage rates and overtime payments, child labor, and equal rights
answer
fair labor standards act
question
the fair labor standards act prohibits the employment of those between the ages of __ in hazardous occupations such as mining, logging and meatpacking
answer
16-18
question
the equal pay act prohibits wage discription based on
answer
gender
question
____ may create problems for managers who wish to maintain pay secrecy among employees
answer
internet salary survey data
question
when cost of living pay increases are given routinely, employees may view them as ___
answer
entitlements
question
pay for the performance programs
answer
tie rewards to employee effort
question
when the organization pays wages that are relatively equal to that of other employers for similar work, this is the basis of
answer
external equity
question
there is a reason to believe pay secrecy can do all except
answer
generate feelings of commitment
question
employees covered by the overtime provisions of the fair labor standards act are labeled
answer
nonexempt employees
question
under the fair labor standards act, exempt employees
answer
are those employees not covered by the overtime provisions of the act
question
equity is also known as
answer
distributive justice
question
the measure of average change in the prices over time in a fixed market basket of goods and services is known as
answer
the consumer price index
question
clauses found in labor agreements that periodically adjust compensation rates upwards to help employees maintain their purchasing power are known as
answer
escalator clauses
question
with respect to pay equity theory, which of the following is not considered an input?
answer
salary
question
managers often first assume poor performance of subordinates is due to
answer
lack of ability
question
research suggests that when it comes to our performance, most of us first attribute our bad performance
answer
external constraints
question
employees who earn performance-based pay are more
answer
satisfied
question
reasons for not using peer appraisals more frequently is not because
answer
adverse court decisions
question
if your primary objective for a performance appraisal is to give employees developmental feedback, which of the following appraisal methods should you use?
answer
behavioral
question
if an appraisal focuses on a narrow set of results criteria to the exclusion of the other important process issues, the system may suffer from
answer
criterion deficiency
question
requirements for successful MBO programs include all of the following except
answer
both trait and critical incident objectives must be set
question
the choice of an appraisal method should be largely based on
answer
the purpose of the appraisal
question
which is not a reason for failure of performance management systems
answer
they are too simple
question
the appraisal interview should be divided into two sessions one each for
answer
performance review and developmental planning
question
tips for using criticism constructively includes all of the following except
answer
use the sandwhich technique
question
it is recommended that a diagnosis of poor employee performance focus on all of the following except
answer
personality
question
if a manager rates an employee higher than he or she deserves in order to look good as a manager in the eyes of his or her own superiors, this is an example of
answer
organizational politics
question
what is not an advantage of the trait method appraisals?
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high potential for rating errors
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the strategic relevance of performance appraisals refers
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the extent to which standards relate to the overall objectives of the organization
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the courts have found that
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orgs should have carefully defined and measurable performance standards
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in most instances, who is in the best position to perform the function of appraising an employee's performance
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the employees supervisor
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one advantage of peer appraisals is that
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peers may furnish more accurate and vaild informaton than supervisors
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a performance rating error in which the appraiser is reluctant to give employees either unusually high or usually low ratings is referred to as a
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error of central tendency
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a performance rating error in which the appraiser tends to give employees either unusually high or unusually low ratings is referred to as a
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leniency or strictness error
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if you rate an employees performance based largely on the employees recent behavior, you are committing a
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recency error
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if you rate an someone high because everyone else was love you are committing a
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contrast error
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if you inflate the evaluation of the people with whom you have something in common, you are committing a
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similar to me error
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disadvantages of the essay method include all of the following except
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it must follow a job-specific format