question

it is recommended process that termination meetings should be held

answer

in a neutral location, such as a conference room

question

alternative dispute resolutionn procedures, such as arbitration

answer

may be required of an employee by employer in lieu of a lawsuit

question

in a peer review board, employee represntatives are

answer

elected by coworkers

question

an open door policy

answer

identified varies levels of management above an employees immediate supervisor that an aggrieved employee may contact

question

the cornerstone and major benefit of mediation is

answer

that the parties involved maintain control over the settlement outcome

question

federal and state courts generally view the privacy rights of employees as

answer

minimal

question

the concern in a workplace romance is

answer

employer liability

question

the ombudsman is an advocate for

answer

a fair process

question

discharge for refusing to violate a professional code of conduct falls under which exception to employment at will?

answer

violation of public policy

question

employers defend their intrusion into employee privacy by noting

answer

their legitimate business interest

question

it is estimated that __ of employees in the us work without benefit of an employemen contract

answer

80 percent

question

which of the following is not an example of how an implied contract may become binding?

answer

failing to create an employee handbook or conducting performance appraisals on a routine basis

question

an advantage of impairment testing is

answer

it identifies employees who are impaired for reasons other than drug use

question

employers should use all of the following guidelines in developing a search policy except

answer

engage in search publicly, so employees understand that searches do take place

question

these agreements prohibit exemployees from soliciting clients or customers for a specific period of time and from disclosing or making use of confidentail employer information

answer

nonpiracy agreement

question

__ is the most frequent EEO complaint

answer

retaliation

question

which management group has primary responsibility for the development of disciplinary policies and procedures?

answer

HR department

question

a gallup oll found that the average employee with internet access spends more than __ per day surfing websites that have nothing to do with their jobs

answer

an hour

question

carmen, a new supervisor, wants to correctly document the poor performance of an employee. what of the following would she not have to do?

answer

perform a current performance appraisal

question

the __ prohibits educational institutions from supplying information about students without prior consent

answer

federal education rights and privacy act

question

the __ prohibits the interception, recording, or disclosure of wire, electronic, and aural communications through any electronic, mechanical, or other device. an interception takes place when an employer monitors a telephone call while it is occuring. permits employer monitoring for legit reasons

answer

electronic communications privacy act

question

joint discussion and problem solving activities to overcome employee misconduct are central to

answer

positive discipline programs

question

at the second step of a positive discipline system to correct undesirable employee conduct, managers will issue a __ to employees to improve their unacceptable performance

answer

written reminder

question

the __ applies to federal agencies and to organizations supplying goods or services to the federal government; gives the individuals the right to examine references regarding employment decisions, allows employees to review their personnel records for accuracy. Employers who willfully violate the act are subject to civil rights

answer

privacy act

question

a duke study found that morbidly obese workers file __ compensation claims and take __ to recover from injuries

answer

more, longer time

question

lack of personal fulfillment in a job may be a symptom of

answer

burnout

question

when dealing with stress, receiving inadequate feedback on performance and no recognition for a job well done is known as

answer

low reward

question

the __ department is usualy responsible for the safety program for most employers

answer

HR

question

under OSHA __ employers are required to train employees as required by OSHA standards

answer

employers

question

jobs least likely to cause cumulative trauma disorder would be

answer

outside salesperson

question

injuries that result from workers using the same motions again and again are known as

answer

cumulative trauma disordersA

question

in terms of workplace violence, which of the following should organizations avoid?

answer

refraining from hiring persons with arrest records

question

most employers should recognize that alchoholism is a

answer

disease that follows a rather predictable course

question

if a supervisor suspects that a subordinate has a sever drinking problem, the action to be avoided is

answer

confronting the employee with his or her alcoholism during the first meeting and threatening dismissal if the employee does not seek help

question

stress becomes __ when we begin to sense a loss of our feelings of security and adequacy

answer

distress

question

a recent study by liberty mutual found that employers saved __ dollars for each dollar invested in workplace safety

answer

three

question

according to a national highway traffic safety administration study, people who send texts while driving are __ times more like to crash

answer

three

question

under the occupational safety and health act, the us department of labor may do anyt of the following except

answer

close plants that are extremely dangerous

question

osha may adjust penalties for violations for all of the following except

answer

employers ability to pay

question

voluntary protection programs

answer

attempt to get employers to go beyond the basics of osha law and provide workers with better protection on the job

question

material safety data sheets

answer

are a primary method of informing employees about health risks and handling instructions associated with chemicals and potentially hazardous substances

question

an OSHA investigation of valid employee complaints of alleged violations of standards or of unsafe or unhealthful working condition is a __ priority

answer

third level

question

penalties for violation of safety rules by the employees are usually stated in the

answer

employee handbook

question

which of the following would not be considered a recordable case under osha

answer

employee's finger is cut at home

question

to obtain employee input regarding benefits packages, employers of use

answer

opinion surveys

question

flexible benefit plans

answer

allow employees to choose benefits suited to their needs

question

the social security insurance program is funded by

answer

employee contributions with matching employer contributions

question

tax revenues derived from social security pay for each of the following benefits, except

answer

unemployment

question

the amount of survivors insurance benefits paid by social security

answer

is based on the workers lifetime earnings covered by SS

question

a typical unemployment insurance program does not require that

answer

recipients must bewilling to accept any job that is offered to them

question

unemployment compensation payments to individuals vary according to

answer

the type of job held off before layoff

question

the qualify for old age benefits, a person must reach retirement age and have earned

answer

40 credits

question

under the family and medical leave act, if an employee is returned to an equivelant job, rather than their original job, it must have

answer

identical pay, benefits, and terms of employment

question

despite its high unemployment rate, in 2011, __ became the first state to cut the number of weeks to 20 because its unemployment fund was so far in the red

answer

michigan

question

orgs of physicians and other health care professionals that provide a wide range of services ot subscribers on a prepaid basis are known as

answer

health maintenance orgs

question

groups of physicians that contract with an employer to provide medical resources on a more cost-efficient basis in exchange for a greater share of patients are known as

answer

preferred provider organizations (PPOs)

question

beginning in 2014, firms that employ __ or more people who work 30 or more hours per week but do not offer them health insurance will have to pay a penalty to the goverment

answer

50

question

disease management programs

answer

assist employees by providing information on monitoring and treating health conditions

question

the health insurance protability and accountability act

answer

grants employees the right to switch medical insurance between former and present employers

question

federal government employees can usually be expected to paid for __ holidays a year

answer

10

question

a __ is a plan in which employees fund account by having money deducted from their paychecks

answer

flexible spending account

question

a pension plan where contributions are made solely by toe empoyer is referred to as a

answer

noncontributory plan

question

a pension plan where the amount that employee is to receive upon retirement is set forth in advance is referred to as a

answer

defined-benefit plan

question

vesting guarantees

answer

accrued pension benefits at retirement age

question

employer-sponsored child care programs and elder care programs are similar in that

answer

both programs try to maintain or increase productivity by assisting employees with their responsibilties outside the workplace

question

workers compensation insurance may be provided through private or __ insurance

answer

state funded

question

employers pay for workers compensation insurance in __ states

answer

all

question

contemporary reasons given by organizations for implementing incentive plans are

answer

high productivity, employee efforts on specific performance targets, to link compensation rewards to achievement

question

when setting performance measures for incentive systems, we can say that the best measures are

answer

quantitative, simple to understand, and show a clear relationship to improved performance

question

when employees receive a certain rate for each unit produced, they are working under

answer

straight peicework

question

when employees receive a right rate of pay for all of their work if production exceed a standard level of output, they are getting

answer

differential piece rate

question

research shows that a merit increase in the range of ___ is necessary to serve as a pay motivator

answer

7 to 9 percent

question

if employees pay is based not on the actual amount of time it takes them to complete a job but instead on a predetermind aount of time for completing the job

answer

standard hour plan

question

an appropriate reward for a customer service rep who worked long hours to fill a new customer's large order is a

answer

spot bonus

question

the straight commission plan is limited by all of the following disadvantages, except

answer

salespeople will stress low-priced products

question

in most profit sharing plans, about __ of the net profit is shared

answer

20 to 25 percent

question

management should guard against incentive payments being seen as

answer

an entitlement

question

special benefits given to executive employees, such as assigned chauffers, country club memberships, and special vacation policies, are known as

answer

perequisites

question

group incentive plans do all except

answer

reduce free-ride effect

question

a problem with creating team incentive plans is

answer

not all teams are alike

question

the gainsharing plan that has as its most significant feature effective employee participation through committee representation is

answer

the scanlon plan

question

the philosophy behind the scanlon plan is

answer

employees should make suggestions to improve performance and be rewarded for their contributions

question

profit sharing refers to any procedure by which an employer pays employees

answer

current or deferred sums based on the organizations financial performance

question

noncash incentive rewards are most effective as motivators when the award

answer

is combined with a meaningful employee recognition program

question

performance of sales people can be affected by all of the following external factors except

answer

change in the sales volume standard

question

a sales incentive plan that permits salespeople to be paid for performing various duties not reflected immediately in their sales volume is known as

answer

a straight salary plan

question

common output measures for producitivity include

answer

sales

question

advantages of ESOPs include all the following except

answer

the employers pensions are less vulnerable due to diversification

question

the most widely used sales incentive program is the ____ plan

answer

combined salary and commission

question

elements of the compensation package are said to have __ when an employee's high performance leads to monetary rewards that are valued

answer

instrumentality

question

elements of the job such as skills, effort, responsibilities, and working conditions are referred to

answer

compensable factors

question

the predominant approach to employee compensation

answer

job based pay

question

another basis for compensation centers on whether employees are classified as nonexempt or exempt under the

answer

fair labor standards act

question

which of the following is not an internal factor affectng the pay mix?

answer

cost of living

question

the biggest challenge with competence based pay is

answer

developing appropriate measures of skills and competencies

question

the major provisions of which act are concerned with minimum wage rates and overtime payments, child labor, and equal rights

answer

fair labor standards act

question

the fair labor standards act prohibits the employment of those between the ages of __ in hazardous occupations such as mining, logging and meatpacking

answer

16-18

question

the equal pay act prohibits wage discription based on

answer

gender

question

____ may create problems for managers who wish to maintain pay secrecy among employees

answer

internet salary survey data

question

when cost of living pay increases are given routinely, employees may view them as ___

answer

entitlements

question

pay for the performance programs

answer

tie rewards to employee effort

question

when the organization pays wages that are relatively equal to that of other employers for similar work, this is the basis of

answer

external equity

question

there is a reason to believe pay secrecy can do all except

answer

generate feelings of commitment

question

employees covered by the overtime provisions of the fair labor standards act are labeled

answer

nonexempt employees

question

under the fair labor standards act, exempt employees

answer

are those employees not covered by the overtime provisions of the act

question

equity is also known as

answer

distributive justice

question

the measure of average change in the prices over time in a fixed market basket of goods and services is known as

answer

the consumer price index

question

clauses found in labor agreements that periodically adjust compensation rates upwards to help employees maintain their purchasing power are known as

answer

escalator clauses

question

with respect to pay equity theory, which of the following is not considered an input?

answer

salary

question

managers often first assume poor performance of subordinates is due to

answer

lack of ability

question

research suggests that when it comes to our performance, most of us first attribute our bad performance

answer

external constraints

question

employees who earn performance-based pay are more

answer

satisfied

question

reasons for not using peer appraisals more frequently is not because

answer

adverse court decisions

question

if your primary objective for a performance appraisal is to give employees developmental feedback, which of the following appraisal methods should you use?

answer

behavioral

question

if an appraisal focuses on a narrow set of results criteria to the exclusion of the other important process issues, the system may suffer from

answer

criterion deficiency

question

requirements for successful MBO programs include all of the following except

answer

both trait and critical incident objectives must be set

question

the choice of an appraisal method should be largely based on

answer

the purpose of the appraisal

question

which is not a reason for failure of performance management systems

answer

they are too simple

question

the appraisal interview should be divided into two sessions one each for

answer

performance review and developmental planning

question

tips for using criticism constructively includes all of the following except

answer

use the sandwhich technique

question

it is recommended that a diagnosis of poor employee performance focus on all of the following except

answer

personality

question

if a manager rates an employee higher than he or she deserves in order to look good as a manager in the eyes of his or her own superiors, this is an example of

answer

organizational politics

question

what is not an advantage of the trait method appraisals?

answer

high potential for rating errors

question

the strategic relevance of performance appraisals refers

answer

the extent to which standards relate to the overall objectives of the organization

question

the courts have found that

answer

orgs should have carefully defined and measurable performance standards

question

in most instances, who is in the best position to perform the function of appraising an employee's performance

answer

the employees supervisor

question

one advantage of peer appraisals is that

answer

peers may furnish more accurate and vaild informaton than supervisors

question

a performance rating error in which the appraiser is reluctant to give employees either unusually high or usually low ratings is referred to as a

answer

error of central tendency

question

a performance rating error in which the appraiser tends to give employees either unusually high or unusually low ratings is referred to as a

answer

leniency or strictness error

question

if you rate an employees performance based largely on the employees recent behavior, you are committing a

answer

recency error

question

if you rate an someone high because everyone else was love you are committing a

answer

contrast error

question

if you inflate the evaluation of the people with whom you have something in common, you are committing a

answer

similar to me error

question

disadvantages of the essay method include all of the following except

answer

it must follow a job-specific format

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